Cool Extras has been taking $12.99 from one of my credit cards for 13 months. I CANCELLED my subscription with them, one day after I obtained it. Clearly in the 30 day trial period!! Once I realized this was happening a few months later, I called to cancel it again and this time asked for a confirmation number in which the representative could not give me or his manager. I asked for my money back and was denied but they assured me my subscription would be cancelled even though they couldn't provide a confirmation number. I WANT MY MONEY BACK!! The total is now $168.87. Anyone can pull the records of my calls and anyone can hear that I clearly did not want to do business with them after they couldn't deliver what was promised on day one! These charges are unauthorized and if you think that I will stop at getting my money back you're wrong. I'll be contacting the Better Business Bureau next!!