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TKO Plumbing, Heating and A/C / bad service

1 4900 Obrien Way Keller, TX 76248 Keller, TX, United States Review updated:
Contact information:
Phone: (817) 847-1309

We had fixed our broken water pipe through them. A mexican guy came with 2 of his young apprentices and his young apprentices worked while he watched and directed them. One of his apprentices had no experience at all. Soon after they were done, we noticed that our bathroom faucet and bath shower waters came at a very reduced flow.
This company denied it that it was due to the work they did on fixing water pipe hole. We called them asking to look at it intermittely inbeween and made do with the reduced water flow. Okay, After 6 months or so they send the same Mexican guy and his young apprentice to look at the reduced water flow in the bathroom kitchen and bath shower. This mexican guy ignored the bathroom faucet and worked on the bathroom shower. He had a couple of basic tools. He found that some teflon wrap was sticking in the shower valve.
Now he had no appropriate tools to remove the teflon plastic that was stuck in the shower valve!! He asked me for a paper clip and after I had given a paper clip to him he opened it up full and held one of them at end of one of his screw driver type thing and tried to pull teflon plastic out of where it was stuck in the shower valve!!!
He tried it 3-4 times and then told me this is all he could do!!! Most of the teflon plastic is still stuck in the shower valve. His apprentice gave me 1 teflon plastic piece and I saw may be 1 or 2 more.
Then this mexican guy from this company charged me $165 for all this!!! And he did not even fix the problem.
why??

1. He did not come to work with appropriate tools. He already knew something was stuck in shower valve but he had not brought any appropriate tools to take that out.

2. He wrote on the receipt that he had taken out bunch of teflon plastic from shower valve. I only saw 3 pieces of teflon plastic.

3. He wrote that he had increased water flow to 80% but I see only 50% water flow increase.

4. His apprentice played with the bathroom faucet and now my bathroom faucet has even more reduced water flow!

5. Don't hire this company to fix anything. You will not be happy with their shoddy work.

Jo
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Comments

  • Sh
      31st of Jul, 2011
    0 Votes

    Last year TKO had a program - for about 125$ you could get 2 tune-ups on your AC unit - 1 in the fall and another in the spring. The technician said the company would call me to set up appts. No one ever called. I remembered to call them. They were to come out July 29 between 8-10 am to tune up my AC. No one ever showed or called. I called the company. They had put me w a technician that no longer works there!! The woman PROMISED me they'd be out on July 30 between 8-9 to tune up my AC. She apologized for her mistake. Again, I wait. NO ONE SHOWED UP AGAIN!! I called the office twice July 30 and left messages asking to speak to the manager or the owner. That was yesterday. No one has called me yet. What a rip-off. I filed a complaint with the BBB.

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