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T.J. Maxx
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1.5 500 Reviews

T.J. Maxx Complaints Summary

61 Resolved
439 Unresolved
Our verdict: With T.J. Maxx's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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T.J. Maxx reviews & complaints 500

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11:49 pm EDT

T.J. Maxx race issues

On May, Sat 12. I went to the East Windsor Nj, tjmax store to buy a few items, I was on rush with my 15 years old daughter, so I asked to wait outside while I was trying on some clothes ( 4 items in total) then I took 1 dress to pay for and left the other 3 in the fleeting room, suddenly I heard the fitting room yelling at me asking me where I left the other 3 clothes, obviously in the fitting room, then the manager ( a chubby guy named Mike) started screaming at me infront of everyone there asking me to show the fitting room lady where I left and asking her to count them! I felt humiliated! They embarresed me infront of others, I saw my daughter wanted to cry telling me, mom, they think you are stealing! I don't say anything back because my girl was there. Yes, I'm brown, I'm Spanish, but not because of that the manager and other employ have the right to humiliated me. I've been a costumer for more than 10 years in that store. I think the manager needs to learn that AS A CUSTOMER I HAVE THE RIGHT TO BE TREATED WITH RESPECT AND EQUALLY!

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9:12 pm EDT

T.J. Maxx management

i frequent your stores quite often. Between TJ Maxx, Marshalls, and HomeGoods, I am there a couple of times a week. Today I was shopping at TJ Maxx, 1745 Fullerton, Chicago. I wished to purchase a planter pot that had a hairline crack about a fourth of the way down on one side. Easy enough to fix as I am handy with such things. The first manager I dealt with was quite sweet and helpful. She offered me what I assume is a customary 10% off to which I gladly accepted. She then even carried thenitem to the front for me as I was still shopping.
Once I had picked out several other items, I proceeded to go checkout. The first manager that had placed the item behind the counter for me had now left and the evening manager was now on and at the front. She informed my checkout person that she was not permitted to sell me the item as it was damaged! I informed the checkout person that it was a manager that brought it to the front for me. She informed the manager now resisting the sale and she said quite loudly that she wasn't going to sell something that could break and cut me just so I can turn around and sue the company! I walked over to speak with her and she walked away stating that she told my checkout employee her decision and didn't wish to speak with me!
Am I to understand that you can't sell things in case they break? I shop your stores enough to know that your clearance sections are primarily filled with slightly damaged merchandise. I have a photo showing how minor the fracture was. There were pots in the clearance that had cracks and chips in them that didn't seem to matter.
I have no proof of the speculation that she wanted the item I was wishing to buy, but based on her behavior, I left feeling that way.
I still purchased the other items as I am a loyal customer. I certainly did not appreciate a manager of a store I enjoy loudly stating she wasn't going to have me sue the company on her watch.
I will continue to be a loyal customer, more than likely at a new location as I cannot blame the entire company on the actions of one. I do want to stress that the first manager was a pleasure and what I have experienced mostly when shopping at many of your location country wide. I do hope you take the time to look into what I unfortunately experienced this time. The incident took place shortly after 5 on 4/27 at the Fullerton location in Chicago.
Thank you for your time as I regret having to complain. I work in a customer service position and don't take having to complain lightly.

Regards,
Dennis Lafferty

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5:33 pm EDT

T.J. Maxx cashier/ customer service

Today, 4/26, a cashier named Michelle gave my girlfriend and I the worst service i have had in my entire life. The second we walked up to Michelle she immediately began scorning us, telling us how difficult we were making her life because we didn't have a plastic white bag, that no one in the past has told us to bring in. The cashier next to her even realized how rude she was being and apologized on her behalf. Michelle never showed any remorse throughout the entire transaction for her attitude or rudeness. I expressed to her my feelings about the way she was acting and still never received an apology. Michelle just continued to defend herself and act as if she was doing nothing wrong. I work in retail and this is absolutely unacceptable the way she treated us.

I don't want to benefit anything out of this, i just want someone to talk to Michelle because it was truly disheartening the way she treated us today.

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Update by nick.santos99
Apr 26, 2018 5:38 pm EDT

this was the 17100 Mercantile Blvd Noblesville, IN Tj Maxx

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8:27 am EDT
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T.J. Maxx customer service

On April 21st I was shopping in the TJ Maxx at 11720 Medlock Bridge Rd, John's Creek, GA 30097 with my daughters, when a "Mom" sign fell out of the ceiling hit me in the upper shoulder. A manager seen it, filled out an injury report and said that someone would follow up with me within 24 hours. I had immediately a knot, bruising, and a whelp in arm. He didn't seem to very concerned. I was. Couple of reasons, my girls were with me, what if it had hit them in the head? My arm is still bruised, with a knot and not one person from TJ Maxx has called me. Not even to check on me due to their negligence. Is that how they treat their customers? Is that the respect that I get from being a shopper in their store, injured while just trying to shop in their store. I'm not trying to say I'm trying to get money from them, just the knowledge to know that they know they were at fault and that I do matter as a customer and human enough for them to follow up with me.

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6:22 pm EDT
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T.J. Maxx customer service

I visited a TJ Maxx store in Bethlehem, Pa to purchase jewelry. My daughter and I was at the jewelry counter waiting for a sales associate to assist us. An associate came to the counter but never acknowledged that I was there, she started helping a Caucasian man who came to the counter after me. So I waited for about 5 mins after she begin helping him then she noticed that I mentioned to my daughter that I wonder how long it would take her to say something or anything to us. She never did, however, she called for another associate to come to the counter and her co-workers told her that the other associate was on lunch. She never said anything or acknowledge of that fact that I was there. I couldn't take it anymore and left out of the store. I am so disappointed because I love TJ Max but I'm not sure if I'll be shopping here again.

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5:30 pm EDT

T.J. Maxx the lady at register “rose” / about a return / purchase at your livonia 5 mile location

Hello I i've never complained before have shopped at TJ maxes and sister companies all over the state, but never in my life I ever been excused anything fraudulent until I came to your Livonia location. First lady was very condescending, and very patronizing. I don't know she was new but it's not every day I see someone that doesn't ring up all the merchandise or "accidentally forgets" to ring in the last of my items only to make me wait until she brings up the rest and go through the motions of another charge on my Amex card. I noticed the lady before me wasn't given everything right up, so the lady had to run out and look for the customer. When it came time for her to return 3 items she has the nerve to tell me, The two jackets and shirt don't match the tags? Let me tell you I just bought these less than four days ago with my receipt that she didn't care to use, and initially said she was going to just make a store credit. I didn't care because I was buying other things, but then to tell me that they won't take it because it wasn't from their store and the 3 pieces of cloths dont match the tags? I may not have purchased it from this location but I'm pretty sure All T. J. Maxx are one in the same. I have never been so embarrassed in my entire life. You're welcome to take a look at my order history and see how much I've spent in the last six months alone, as most of what I purchase goes to donations. If I wasn't in such a hurry I would've told her off. regardless of the matter how the lady Rose at the register handled the situation is inappropriate and unjustifiable. Never mind it took her about 15 minutes to bring up the person in front of me, Forget to give them their bag, but then to treat me this way immediately after them. This is not acceptable and I will think twice the next time I make a purchase at TJ Maxx - regardless of location. I gave her the benifit to give me the reasoning and or an example of what she meant as to why this can't be returned. She wasn't making sense. She said the jacket didnt match dept (womns) I dont know the lingo on the tag but on the recept it clearly matched. The jean jacket - same thing. She made no sence and seemed she was looking to police the costmers. She did with me as she did with the people before me. I make purchases at TJ Maxx for peace of mind that item can be returned unworn/unused/ with tags attached. Never again. And let me make myself clear it's not the money, as trust me when I say I'm very fortunate. The items total no more than $60. I will also make sure my company stope shopping at TJ Maxx efective immediately as well. There are plenty other stores my team can shop at for the women center... it's just a shame this type of behavior and Ignorence is allowed in your establishment.

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8:19 pm EDT

T.J. Maxx customer service

Cashier tameka at the Columbus Avenue store
Was at register 8 this evening around 8:49
She wass fine until I asked her to split the bag she put 4 large candles and othe items in one bag, resuktubg in the bag being very heavy
When I asked her to split. She proceeded to roll her eyes and poke out her lips And did not help me put in the second bag she was moving slow. No thank you nithing

I didn't say anything to her and I should have.
What was the issue with me asking fir 2 bags

She needs customer service training and shiuld be told she is there to provide a service to TJ's custimer

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7:48 pm EDT

T.J. Maxx unethical behavior

I recently stop at the TJ Maxx located on 161 West Wisconsin Ave, Suite 1170 in Milwaukee, WI on Friday April the 20th around 4:30pm . I've shopped at this location before so I know exactly where most things are located. I made my way to the back of the store where the home items are kept. As I'm waking through the isle to located the item I needed I noticed that I was being followed by a white female employee, with dark brown hair that look to be in her mid to late forties. At first I didn't think anything of it but as soon as I made my way over to the kitchen gadget section she followed me over there and it appeared as if she was just moving things around to look busy but it was obvious that she was watching me. I wanted to confront her but I did not want to cause a scene so I purchased my items and left. No customer should feel that they are being RACIALLY PROFILED and that employee needs to be better trained.

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7:11 pm EDT

T.J. Maxx store manager harassment

I was shopping at the TJ Maxx store last night 3/31/18 at 9:00pm one half hour before closing time, to do last minute Easter shopping for my three children, ages 3 yrs, 18 months and 3 months, and by the ages of my children you can guess why I may not have not gotten to my Easter shopping yet, up all night with an infant and taking care of 3 children under 3 is very tiring. and is very hard to do anything with 3 that small.
As I was shopping one of the employees, I am assuming must have been the manager had such attitude with me and came up to me and said that I did not respect the store because I come into the store late, she reprimanded me for coming into the store late to shop and said that I come into the store late often and that because I do this, that I do not respect the store, which I suppose shows how much I shop at TJ-Maxx if this woman recognizes me. I spend a ton of money there so consistently and I am a very loyal customer, not to mention that my mother spends a lot of money at this store and Marshalls.
This woman really offended me and made me feel uncomfortable putting me on the spot and embarrassing me, she then followed me around the store and to the line at the registers and stood there behind me with her arms crossed and a nasty look on her face, like she was watching to make sure that I did not even step out of line to look at anything.. It was very abusive. I stood there and waited until it was my turn and started to check out. She came and stood next to the cashier that was checking me out and continued to stare me down with a extremely mean look on her face the entire time I was there. The employee checking me out was very nice and positive, she smiled and complimented me on how cute my son is.
I felt very uncomfortable and I do not appreciate being harassed by an employee while I shop. I think this is very bad business practice and that this employee should be fired. I will continue to shop at TJ-Maxx and the next time I am in there I will be ready to record my experience and put it onto You- tube for the world to see how this woman treats customers at TJ- Maxx in Bangor Maine.

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9:27 am EST

T.J. Maxx grievance open door

OPEN GRIEVIANCE

I have been a faithful employer at TJ Maxx, and was hired for the company for more than 6 years between Marshalls and TJ maxx. I was hired for the Salesfloor in the Women's Department in which I absolutely love from even when I was an employer at Marshalls. I was told when I was hired at the time that this was my position, and of course I would be a back up cashiers when needed. Lately, since the new District Manager was hired everything has changed, he has no consideration of his employers and uses every one as a cashier. Some of teh store associates who are displaced including myself are not happy, but I will say what they will not say. I personally do not have any issues with him other that the fact I Have ask him for a meeting to discuss where else he could possibly place me in the store since he has eliminated the sales floor position in the womens Department since I have not signed up as a full time cashier on my original application .This conversation happened on February 10, 2018. He was not open to discussion of meeting with me and quite rude. He only places a select few on the register and pulls all the cashiers from the departments and places them as cashiers until there is no one on the floor. If there is no longer a women sales floor position . I can do something else on the floor . A fulltime cashier is not what is on my employment application contract for many personal reasons. I would like to consider resignation if my position is eliminated . If there is other positions I can discuss doing besides full-time cashiering where he has placed me . I hope we can negotiate, and I can also speak for the other employers. He has not been scheduling appropiately and adequately at this location. He does not consider his employees feelings . I understand companuy policy and what in the policy says everyone is a cashier.

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11:54 am EST

T.J. Maxx payment made early

I have a TJ Maxx credit card. My monthly payment is $52.00. I have some medical bills I'm paying off from 2017. Knowing I had these bills, in order to make this work within my budget to pay everything and still be able to afford gas and groceries, I decided to split my monthly payments starting with February into two payments over two paychecks each month.

My payments are due by the 11th. I got paid on January 18th, and made a payment of $25 for the February payment due of $52.00. I got paid again on February 1st, and went online to pay the other $27.00. Your system was showing $52 due. How could that be when I already paid $25 towards the February payment?

I called & spoke with a supervisor named Cody. He informed me even though my payment is due by the 11th, my statement doesn't close until the 19th, so any payments made between the 12th and 19th will count on that current month; not the next month. I made my February payment a day too soon. I was unaware this is how this worked.

I asked him to move my payment of $25 made 1-18-18 to the February minimum due. He stated he couldn't do that. I informed him I already paid $25 and I don't have an additional $52 to pay TJ Maxx by the 11th, only $27, which I paid on 2-5-18. He said there's nothing he can do. I either have to pay the full $52 or I will be assessed a late fee.

This hardly seems fair to me. I work at a bank. We are able to credit payments for certain dates, backdate, forward date, so I'm not sure why your company cannot do the same.

As of now, you're showing I still owe $25 for the February 11th payment. I'm requesting you move my $25 payment made 1-18-18 to the February payment which will bring my account current and avoid late fees.

Please call me at [removed] or email me at [protected]@hotmail.com to rectify this situation. Thank you.

Cynthia Dylan

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10:57 am EST
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T.J. Maxx won't honor return policy

I went into the store on January 2 to return some Christmas gifts. Their sign said that I did not need a receipt and that they would give a store credit. I waited in line for 30 minutes and the clerk said that they only accept returns with a receipt. I told her that the sign says otherwise and she held firm. I asked for a manager, Salma, and she said the same thing. When I told her that they should take down the sign if they have no intention of honoring the policy, I got a rude stare and no reply. I walked out and cancelled my TJX rewards Platinum Mastercard and will not be returning.

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tad85
, US
Jan 11, 2018 11:02 am EST
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You should try contacting the corporate office. That is just not right on their part.

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8:55 am EST
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T.J. Maxx customer service

I bought a jacket back in November 26 at 4:44pm at TJmax located in Dartmouth MA, I paid with a gift card. The jacket had two price tags, one with with a price of $32 something and also another one red one with a $12 price. In December I decided to wear the jacket, but for my surprise it had the alarm on. I went to the TJmax at Fall River because I live there, they told me that they couldn't do it because the alarm that was on it was the told one, and they don't have the proper alarm remover. Ok so I decided to go to Dartmouth, went into the store with my receipt that they gave me, explain the employee why I was there, she told me that the ticket that I had was not the correct one. She called the supervisor, the supervisor came with this attitude saying no I cannot remove it because that was not the correct ticket. I explain to her that that was the only ticket that they gave me. She looked at me and say sorry cannot do it. I told her I did not still this jacket I paid for it. She said, I'm not saying that you still it but I need to review the surveillance cameras.( All of this with the worst attitude I've ever seen). I reply, do you think I'll come here with a fresh face after stilling from your store, so you could remove the tag? I said go ahead check the surveillance cameras I'll wait here, she said no can't do, that will take me quit of time. I told her I was not going anywhere. This was in front of all the employees at the store and customer, they way she treated me I felt like I was a thief. At the end she decided to remove the tag. Worst experience ever. You should hire more professional people, I'm pretty sure you have a lot of them, but this store is something else. I will never go to that store again.

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4:49 pm EST
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T.J. Maxx management/store

The store is in complete chaos with carts and boxes EVERYWHERE. You can't walk anywhere. The manager is very rude. She was yelling at employees in the middle of the store about getting stuff put away but clearly there is no room anywhere in the store becuee it is packed out. She was so hateful. Someone needs to address the management and get that store under control.

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pobarjenkins
Minneapolis, US
Dec 10, 2017 1:57 am EST
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You may want to consider calling the corporate office with your feedback.

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6:07 pm EST
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T.J. Maxx gross negligence and lack of communication with loss prevention

I had my wallet stolen in the TJ Maxx in Amherst, New York two days ago. I immediately filed a police report and asked the manager on staff (Robyn) for access to security footage. She claimed they did not have access to it because loss prevention was not ‘in the building.' Two days later, nobody from loss prevention has come in to try and view the footage or reach out to me for updates. In addition, the day my wallet was stolen I had a number of items that I had to leave behind. The manager on staff that day said she would hold them for me at least a couple days. I come back and nothing is held for me. The manager today (Whitney) reached out to Robyn who says she only held it for one day. How am I to pay for my things when it takes at least a few days to get new cards in the mail? I am beyond upset and will continue to pursue this until it is rectified.

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Shaun R.
, US
Dec 08, 2017 6:46 am EST

I have a couple of very basic questions. To begin with, why do you believe it was "stolen?" And why do you believe it was in this store?

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1:51 am EST

T.J. Maxx they canceled my order

For no reason, they canceled my order. Everything was ok, so I don't understand why they did it.
I contacted them to get their explanations, maybe it was a system error. They only said that due to some reasons they can't tell me why the order was canceled. Probably they just had no idea. Yeah, I know, it sounds like a complete nonsense). But they offered me to place a new order and promised there would be no mistakes. I refused. I don't wanna deal with them again.

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That Savvy Lady
, US
Jun 29, 2022 2:59 pm EDT

Yeah. I have had some great finds via TJ MAXX; however, I may think twice going forward. They split small orders. When an item placed is lo in stock and it’s cancelled, that’s it. I’ve tried to get ahead if an order and customer service calls are futile. I don’t even know why there is customer service. Something change - there’s an air of indifference. Obviously, they don’t care if they lose customers. I will be taking my business elsewhere.

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1:41 am EST

T.J. Maxx store manager complaint and overcharge of merchandise which was not on receipt.

Store in Bowie Young Male Manager I believe name Steve. Purchased shoes last week came into store shoes marked down another $10.00. He said it was a mistake. Wanted me to return shoe and come back the next day. I refused he adjusted price and said it was one time. Are you kidding me? I am 57 years old why do I have to pay for a mistake that is your policy to adjust. In addition, my receipt which I purchased curtains two were not there. I had since put the curtains up but returned the empty boards to show. I should not have had to do that but I did. The woman said I had them all. I knew I did not that's why I brought them in. I don't fight. I write. Your manager made me feel like I was a small child that needed scolding by telling me one time. If you have mismarked prices that need adjustments and quality assurance that's not my fault that's lack of oversight. Please train your people better in customer service especially your leadership.

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pobarjenkins
Minneapolis, US
Nov 29, 2017 1:53 am EST
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Why were the shoes marked down? Did they just go on sale or were you charged incorrectly?

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1:43 pm EST

T.J. Maxx the salesman and the manager t j maxx at destiny usa should be ashamed of ruining my daughter's day!!

The saleswoman and the manager T J MAXX at Destiny USA should be ashamed of ruining my daughters day! We were picking up presents but the loading woman kept pushing my girls away in the toys section and said be careful to my girls with a nasty attitude although my daughters did not even begin to pick up toys! I told her she was not doing her job well since she was harassing my daughters. To my great surprise, she asked for the manager. Rather than apologizing, she accused me of being loud! To protect my girls from experiencing this ugliness, we left without saying anything more. TWO disgusting women who do not deserve to have kids! They ruined our day! Shame on them!

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popimages
, US
Feb 04, 2018 5:55 pm EST

you do know posting photos of people without there consent is s violation of federal law . hopefully they arrest you in gront of your children for being a bad mother

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1:25 pm EST
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T.J. Maxx return policy

They should remove the line saying 'You can return without receipt', because they always give so much of trouble saying that the merchandise is not on system when trying to return without receipt.
I am very disappointed about this. Either stand by your policies or just accept that you don't stand by it. I tried to return some additional stuff I got for thanksgiving at TjMaxx Hoffman estates today 11/27/2017 and the person at the checkout counter made such a face seeing that had a lot of returns. I also over heard her saying to her colleague that I had a truckload of things to return. She said she cant take in what is not on system and didnt bother to look properly. Such a terrible customer service. I am sure not going to shop there any more.

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11:15 pm EST

T.J. Maxx unethical behavior of sales associate

11/26/17

A sales associate and an assistant manager refused my request for a price adjustment on a pair of pants that were marked down from $79.99 to $29 and also deliberately changed the style number on my receipt to make it impossible for me to get an adjustment at another store. I bought both pairs of pants and went to another store to ask for an adjustment but because the tags did not match they could not grant the adjustment at the second store. I don't know why Farmington Hills store treated me this way I am a loyal and cooperative TJX Credit card customer.

Although the tags on both items are worn and can barely be read, the $79.99 item tag scanned when I put it in layaway on 10/28/17. It also scanned when I deleted it from my layaway this evening but the associate used a dump number so that the pants priced at $79.99 were given a different number than the marked down item just so that I could not go to another store and get an adjustment. Another store grants price adjustments for items bought within the last five days.

I have copies of all the receipts and will go to the store tomorrow evening and request that they change the receipt to the proper tag number so that I can go somewhere else to get my price adjustment.

I have all of my receipts. Please help me. Please call the manager at the Farmington Hills store and ask her to do the right thing and give me the proper receipt for the items I purchased.

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Shaun R.
, US
Nov 26, 2017 11:58 pm EST

I don't disagree with many complaints, but really? You're trying to manipulate their system and they have measures to prevent you from doing so. It sounds to me like you don't value your own time very much as you seem to be wasting it on a futile venture.

T.J. Maxx In-depth Review

Product Selection:

T.J. Maxx offers a wide range of products, catering to various needs and preferences. Whether you're looking for clothing, home decor, or accessories, they have it all. The quality of their products is generally good, with many customers praising the durability and longevity of their purchases. Additionally, T.J. Maxx stocks popular brands, giving shoppers access to their favorite labels at affordable prices.

Pricing:

T.J. Maxx is known for its competitive pricing, offering products at discounted rates compared to other retailers. They frequently have sales and promotions, allowing customers to save even more. The value for money at T.J. Maxx is excellent, as you can find high-quality items at affordable prices.

Customer Service:

The staff at T.J. Maxx is knowledgeable and always ready to assist customers. They are well-informed about the products and can provide helpful recommendations. The store is also responsive to queries and complaints, ensuring that customer concerns are addressed promptly. T.J. Maxx has customer-friendly return and exchange policies, making it easy for shoppers to make returns or exchanges if needed.

Shopping Experience:

T.J. Maxx stores are well-organized and have a layout that makes it easy to navigate. The aisles are spacious, allowing customers to browse comfortably. The store maintains a high level of cleanliness, creating a pleasant shopping environment. The overall ambience is inviting, making the shopping experience enjoyable.

Online Shopping:

T.J. Maxx's website is designed with user-friendliness in mind. It is easy to navigate, with clear categories and search functions. The product descriptions and images are detailed and accurate, giving customers a good understanding of what they are purchasing. The shipping and delivery process is efficient, with timely deliveries and reliable tracking information.

Loyalty Programs:

T.J. Maxx offers benefits and rewards through their loyalty program. Members can enjoy exclusive discounts, early access to sales, and special promotions. The enrollment process is straightforward, and the program is easy to use, allowing customers to maximize their savings.

Community Engagement:

T.J. Maxx is actively involved in corporate social responsibility initiatives. They support local communities through various programs and initiatives. Additionally, T.J. Maxx contributes to charitable causes, making a positive impact on society.

Overall Reputation:

T.J. Maxx has built a reputation for trustworthiness and reliability. Customers are generally satisfied with their shopping experience and the quality of products offered. The company has received industry recognition and awards for their commitment to providing excellent value and customer service.

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Contact T.J. Maxx customer service

Phone numbers

+1 (508) 390-1000 +1 (800) 926-6299 More phone numbers

Website

www.tjx.com

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