T.J. Maxx
reviews and complaints

At TJ Maxx Casselbery, FL, an employee by the name Gina G (Coordinator) was incredibly rude. I went to the counter and asked for a price check on a pair of shoes, and this employee took them behind the counter to check. She comes back and says ‘in reality its a $700 shoe so it's not going to be cheap if that's what you're expecting'. I told her I never said anything about it being cheap or not, all I wanted was a price check which was my right as a customer since they didn't have a price tag. (The stores fault, not mine!) Then she says that she was a little suspicious because the price tag should have been there. So not only did she accuse me of being cheap, but also indirectly called me a criminal. Suspicious is not a word you use with customers, especially when I shop there atleast twice every week. I went to the manager to complain and he seemed least bothered, didn't even go to talk to her. When I was leaving the store, she called out ‘the cart can't be taken outside the store'. I was literally still inside, a long way from the door. There was no reason to say that, especially after the snide comments earlier. I told her of course I know the cart doesn't go outside, I shop here all the time, which she replied with ‘yeah I've seen you here', further proving my earlier point that the door comment was unnecessary. She had a terrible, condescending attitude and when I told her I was upset with what she said, she said she never said or meant any of it, but didnt apologise to me once. My husband noticed her rudeness as well, as did everyone else. Extremely disappointed with TJ Maxx and the employees, this woman should not be allowed to serve customers. If this is how she treats people who shop there twice a week, I don't want to imagine what happens with everyone else. Please take action against her. Calling customers cheap criminals is not acceptable, EVER.

I have been to this store on several occasions, and customer service is always horrible by multiple employees. On april 4th, 2019, I was looking at handbags, jewlery, then make up as my mom and daughter also shopped and the lady in the jewlery department for the third time was rude, and did not have any customer service skills. She has done this before and changed prices on items. I returned two other times and the customer service is always poor and unacceptable. I will not continue to shop here unless these matters are resolved. The names of the employees are elisa, and brissa. Please ensure all customers are provided with kindness and not descriminated based on gender, race, or disability.
Best,
Diana

I'm writing a message because I had a horrible experience in the TJ Maxx on Sunday March 17, 2019 ( 3670 McKinley Pkwy, Buffalo NY) I walked over to the makeup section and I looked up and I saw this employee who I didn't get her name but she was an Asian lady who looked to be in her 30s-40s and she was watching me very sternly for some reason. I always check the product to see if it's damaged or broken before purchase if I like the product. I would NEVER buy something that is damaged nor would I even think about touching a makeup product because that's horrible. But I was making sure some items I was interested in weren't damaged and this lady comes up to me and very rudely was telling even raising her voice at me to stop and she was saying how I couldn't do that. She also said how they don't have testers and I can't test the makeup. I told her I wasn't testing anything and I had to make sure the product was not damaged. She still kept accusing me of testing when I wasn't; I had to walk away from her because of how humiliated she made me feel when I did nothing wrong. Most makeup items are damaged because careless people touch them but I do not and I would never do that. There were people around and she embarrassed me when I did nothing wrong. She was extremely rude to me and there were other people around that were doing the same exact thing! But she only came up to me. I am an 18 year old girl and I also have pink hair. I feel like She stereotyped me because I have colored hair thinking I was testing the makeup when I was only making sure nothing was damaged. The actions that were made towards me humiliated me and I'm am beyond upset that an employee would act this way towards a customer. A response to this horrible, humiliating, and disgusting experience would be greatly appreciated.

I have shopped at TJ Maxx for many many years, ever since they first came to the area. I used to go almost 2 times a week everyweek to buy clothing and stuff for my house. I could always find something I wanted or needed but as of the last several years the mens clothing dpet. is horrible. I have sent many complaints but nothing ever changes. Every season the mens dept. gets smaller to accomodate the extra items. Christmas time the mens dept. get shrunk to accomodate. I was at this store 2 days ago and counted racks. The mens dept. has 7 racks compared to the ladies side which had almost 40. The mens dept. has been reduced again because there is alot more furniture, rugs, outdoor items. Which I dont understand because here is Homegoods store right across the street and that is where these items should be not reducing the mens dept. The mens dept. always gets the short end of the stick with your company. The selectin is horrible, can barely find any jeans, dress pants or anythang that an adult over the age of 30 would wear. It has been over three years since I have bought any clothing from your comapny and as of recently I started shopping a the mall. Men shouldnt be forced to shop online and a the mall and pay outrageous prices to find something decent to wear. Not only do the women have the majority of the store but many times I have been in there and found women trying on the mens clothing so not only do we have to compete with other men shopping in our dept. but women too making our selection even worse. You also advertise that you carry name brands for less, half the brands in your men's section I have never heard of and the quality of their clothes is cheap and trashy. Your selection for housewares has goen down hill as well. A bunch of cheap items that dont last and fall apart. You did away with Layaway as well which was great because for younger people when they go shopping they have an option to put things on layaway when they cant afford to buy it outright. This was how I did a lot of my shopping with you company when I was younger and was not making a decent wage at that time. Your company should be ashamed of the way you treat the men's dept.. Men like to shop too. So hopefully you get it together soon and fire whoever is over the men's dept. because if you don't I plan to start blogging about your discrimination against men by not providing them with the same amount of respect and options you provide the women's dept.. BTW this is not just at this location. I have shopped at many, many TJ Maxx and Marshall's locations within the Michigan and Indiana area and they all lack the attention of the men's dept. they need. The one in Benton Harbor Michigan next tot eh Target that just closed only had 5 racks of men's clothing. With Target closed this is your time to shine and start drawing in more shoppers.

I placed an order online at the TJ Maxx site. When the order arrived today, it had my name and address on the box. When I opened the box, it was all items that I did not order. The invoice inside matched what I had ordered, but not the items. I called TJ Maxx's customer service to report that I had received someone else's order. They told me that I had to box up the items and take them to UPS to be returned. When I inquired about the items that I had already ordered and still wanted, they told me that if I wanted to reorder the items today, I would have to pay for them again and wait to be reimbursed. Why? Why am I being inconvenienced for something I had nothing to do with? The representative had very little concern for my inconvenience. When I told her that I should be compensated in some way for the inconvenience of having to take the package that wasn't mine to a UPS store to be returned, she replied, "Well, I would be happy to give you free shipping on your next order." Umm, no thanks. I will never shop at TJ Maxx online or in their stores again. When I asked to speak to a supervisor, I was told it would be 24-48 hours before one would call me. Thanks for nothing.

I purchased a parka for my daughter from my local tj maxx about a month ago. After leaving for school, my daughter informed me that she found an electronic tag on the parka after she set off an alarm at a store. When she came home to visit for a weekend I took her parka back to my local tj maxx to get the tag removed. I was unable to find the receipt for the parka because my daughter had thrown it away once she started wearing the parka. The employee at my local tj maxx refused to remove the electronic tag. After calling the manager I showed them both my credit card statement proving that I made a purchase at that tj maxx that was the same price as the parka but they still refused to the remove the tag. They made me wait one and a half hours as they searched for my receipt in their system before they eventually found proof of purchase and removed the tag.

Good evening,

I came to the South College Rd. Tj Maxx in Wilmington, NC on 01/10/2019. I was there return an outfit that did not work out for me. I placed the tags and receipt with the clothing items back in the original bag for return. When I got up to the register and told employee Nancy ( Tall, big lady, short blonde hair) that I had a return she immediately had an attitude and made somewhat of a scene. She then proceeded to tell me I could not return the items because the tags were not attached, though they were in the bag with the receipt. She proceeded to argue with me for about ten minutes before looking to get any kind of help as she was new. The nice lady next to her showed her how to attach the tags and apologized to me under her breath for Nancy's horribel attitude. I understand that everyone has bad days but it truly felt as if her customer service skills were not up to par what so ever. I have returned items to Tj Maxx multiple times this same way with no trouble in the past. If attaching the tags is policy, this should be printed on the receipt at the bottom where it only states "to return within 30 days with receipt". Customers are not aware this is policy if you do not communicate this to them. I appreciate your time.

I bought this Wellness brand double wall steel tumbler cup last Christmas. I was drinking tea in my cup and after I was done I went to wash the cup out and noticed black spots inside the cup on the walls. After closer inspection I realized there were actually blobs of a black substance seeping through the walls of the cup and directly through the seam on the inside of the cup. I touched the spot and the substance wiped onto my finger and left behind a stain. I wash and dry the cup after each use and do not store the cup with the top on. I never leave liquid in it prolonged over 8 hrs, and never unless I am actively drinking from the cup. I'm very disturbed by this. I can not find any information on the Wellness company or manufacturer info. I want to know exactly what this substance is and if it is harmful to me. I will not be using this cup again and I will warn everyone I know to check their Wellness cups as well. I'm very concerned that I've been poisoned by heavy metals leeching into my drink, and possible mold contamination. This is absolutely disgusting and should never happen. I want answers. I need answers to have my health checked and to help others be safe.

I order online, via: email at the above address

I have been ordering from you logging on only through emails from you, because when I try to logon you won't accept my password, so you always say no problem, you'll email me instructions on how to fix this problem, but I have asked you over 5 days now to help me logon using my password. I NEED TO CHANGE MY PASSWORD SO I CAN SHOP EASILY.
PLEASE

I placed this order on 12/29/ 18. The items shipped on 1/2/19. I never received them. I called TJ Maxx and was told UPS returned the items to sender. I called UPS and was told that TJ Maxx cancelled the order due to fraudulent activity. I called TJ Maxx again and the suspected fraudulent activity was confirmed but no information is available. There's a mysterious "credit team" that will respond now that I've called to report that the items were not received. I paid for the items with e-gift cards received from Citibank, a regular gift card and my debit card. No one at customer service knows why this was flagged as fraudulent and if I hadn't called the issue would not have been escalated.

I complained about a stocker at our grand junction Colorado store a couple of months ago. She was giving certain girls in our Rae Dunn group information on what days to come and what days not to come. Most of it was by text. Also she was meeting them outside by their vehicles. I don't know her name but she has red hair and glasses. It got better for a couple of weeks and it has all started back up again. She is only nice to a couple of the women and she isn't very nice to others. There are about 6 other women that know this is going on and are complaining to corporate. Not sure why it got better for awhile at this store? Maybe cause she was talked to by management but it is going on again. Thank you for your time. We love tjmaxx and spend a lot of money there. We all just think this employee needs to be brought to management again

Hi my name is sonia, I was hired at winners Morgan crossing before Christmas, the manager named reema Singh started to bully and harass me recently. She took me to her office during my shift and asked me irrelevant questions on false stories from others. I worked hard at this job closings 11pm despite my shoulder pain. Reema had no word of appreciation for the hard work I did, she forced me to do the garbage despite my asthma health issues . During my last shift on January 2, 2019 she told me she would monitor me for a week and this job may not be for me. There are employees in this store who don't even speak English reflective of poor hiring practices as they are unable to provide good customer service...there is no reason I don't fit in this role, I have 3 growing children my 2 little girls are disappointed I don't work for winners anymore and won't be buying them as I am providing clothing and shelter for my family. I was forced to leave this job due to reema's unfair treatment towards me she has personal hateful looks at me I am a member of visible minority . It is sad to know despite the anti bullying and harassment policies at TJX managers like reema can do whatever they want. On January 4 I went to winners to pick up house hold items and saw reema she started yelling at me while I was paying the cashier, she was upset I am quitting and will miss my shifts it was rude and as soon as I started leaving the store I heard her yelling their are cameras here don't come to this store.. I was surprised how she can shout like this there were other people around me . I have decided to never go back to this location even though I was a regular customer for winners, my decision to work part time to buy more ended up stop shopping at winners due to unprofessional behaviour from reema Singh . I hope upper management can take an action to stop reema from treating her employees like slaves .
Thanks,
Sonia Siddiqui
Employee #[protected]

I was at the TJ Maxx on Richmond Ave. in Houston, TX on December 30, 2018 to make a return. The cashier named Miriam looked at my receipt and immediately said, "you can't return these since you received 50% off." I have been a loyal customer at TJ Maxx and have made many purchases but have never heard of final sales for holiday items that was marked 50% off. I told Miriam that no one informed me of a final sale and there was no indication at the store that holiday items were final sales. She insisted with a nasty attitude that I could not return the items because I got 50% off so I requested for the manager. The manager confirmed with her that I had a receipt and the items had price tags attached. She told her then there was not an issue to accept the return. Miriam seemed dissatisfied with the response and reconfirmed with her manager about her "made up" final sale policy. Without apologizing for her mistake she proceeded to process the return. During the transaction the credit card machine was not functioning properly so I had to remove my credit card a few times. Miriam, instead of asking the customer politely, she said with her attitude, "waiting on you to insert your credit card." At this time, I had enough of her attitude so I said, "as a customer service rep you could have said it in a nicer way." It is unfortunate that Miriam didn't have the personality and proper training to perform her basic duty. I hope TJ Maxx would take this comment seriously and take necessary actions.

there is a cashier in the riverhead ny store that is real evil, relishes in aggravating all coworkers, including management.
begging for just a few hours allows for collection of many government benefits
l. unemployment insurance year in and year out
2. food stamps
3. Leave of absences guarantees half pay from the company's insurance policies
4.turning in co workers to security pays $300 each occurrence
5. collecting SSI

figured out a way to put an end to this schedule extra, extra, extra hours so that individual can reach the point of calling out excessively be it sick, other commitment, etc and pray it becomes an act of insubordination when expected to appear for work . End result the associates will no longer be harassed, and the devil will get its due