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T.J. Maxx Customer Service Phone, Email, Contacts

T.J. Maxx
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1.5 500 Reviews

T.J. Maxx Complaints Summary

61 Resolved
439 Unresolved
Our verdict: With T.J. Maxx's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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T.J. Maxx reviews & complaints 500

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V
10:39 am EDT
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T.J. Maxx rewards

Hello,
In TJ Maxx, On June, I spent $1080.54.On July, it was $1587.66. TJ Maxx company says, "Enjoy $10 in Rewards for every $200 you spend with your TJX Rewards. I called your service for the 3rd month to get my rewards certificate. I have a Plantium MasterCard, and Ive been using it for 15 years. I want to get my rewards certificate from my purchase. I called their customer service for the past 3 months and they can't solve the situation. They didn't follow the rules. Is this a fraud?
Thanks. Vladimir.

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2:43 pm EDT

T.J. Maxx false point calculation/very rude and poor customer service

TJMaxx credit card

Hello, I would like to start from saying I absolutely LOVE Marshalls stores- I shop all of them- Salisbury and Berlin, Md and Rehoboth, DE- I love that store! I always spend a good amount of money every time I go shopping there. Also I get rewards $$ based on the amount I spend. I have never ever complained or had anything bad to say about either the product/service/ my credit card. It has always been a pleasant experience!
I decided to devote my own time, which I don't have a lot of, to reach out and let you know how horribly I was treated and give you this feedback in order to improve your services, as it is a big part that keeps customers coming to the store and open account with you.
Recently, when I looked at my last bill statement, and the reward certificate I received, I was highly dissatisfied and upset- how could my favorite store do something like that? It got to be some sort of mistake, I thought to myself.
Here is the info on my bill statement :
I am referring to the one that was generated in [protected].
It says I earned 2, 444 points for this period.
My purchases were $707.56 for this period.
And you sent me $20 reward certificate.
Which from just by looking at these numbers, you can tell that something is off.
First, it says on all bill statements, that for every $200 spent, you earn $10 in rewards.
Second, it says for every dollar spent, you earn 5 points.
Looking at my purchases for this billing period,
$28.31
$363.47
$96.90
$218.88
( not taking into the account, payment I made for $50, and internet charge for $14.82)),
it comes down to
the total of $707.56
Ok, so now let's make a calculation of points that I earned based on these 4 purchases.
Doing only whole dollar amounts, not counting change!

$28.31 x 5 = 140 points
$363.47 x 5 = 1815 points
$96.90 x 5 = 480 points
$218.88 x 5 = 1090 points
Total points= 3525 points.
Remind you, on my bill statement it says I earned 2, 444 points ( vs to 3525 that I just calculated)!
I was given $20 in reward certificate based on 2444 points, when I was supposed to receive $30 based on 3525 points!

When I callle and spoke with a representative a week or two ago from today, 9-3-18, when I first received this statement, I was assured that it was a mistake and that " missing $10 reward certificate " will be added to the next bill statement .

Today, I came across this bill statement, and I decided to call customer service to confirm/make sure that the adjustment was made.
At first I spoke with a representative, who tried to say that I got what I got based on the points. When I brought the false point calculation to his attention, he then put me on hold and went to check, when he got back to me he said that it was because I had a return on 8-19 or 8-17, that is why I did not $30 in rewards. Then I asked the question of that Very Intelligent Representative, which was How would the system or the rep would know on 8-12-18 when the statement was sent out with $20 in rewards that I will have a return on the 8-17 or 8-19 ?( don't remember that date he said). Haha. He did not know how to answer that question. Simply because that return had nothing to do with the bill statement that covers the billing cycle from 7-12 to 8-12!
After that he put me on hold once again, and when he got back to me, he said that it appeared to be a computer glitch and I am owed $10 in rewards. I told him that I feel cheated of these $10 and would want to get it, he then said that if the company is cheating me, I won't get anything at all...
I was shocked with the rudeness and unpleasantness of the customer service rep, as that is not something you tell your customers ... I then insisted to speak with the manager. He transferred me to a supervisor, whose name was Jazz ( the call was at around 2.30 pm of you want to check the records).
Jazz was much more pleasant but not helpful either. She also tried to come up with "bs" reasons to why I got $20 in rewards instead of $30. She kept putting me on multiple holds, which total conversation took about 50 minutes... 50 minutes of my time figuring out why the company that I pay money to, did not calculate the points properly, and did not give me the right amount in rewards... I had to do their job... After multiple "bs" explanations and holds, she said that the account manager is reviewing the account, it appears that it could be a computer glitch, and she would just take off $10 from my account balance ... ( smart decision, only after 50 minutes she came to that conclusion ...)...
I told her that I am very disappointed in the service I was provided today, as it was not helpful, timecosting . I also requested that my account would be looked at and examined as after today I have high doubts that my points were calculated accurately and I was given the right amount of rewards since I first opened the account with the company. Her response was that I have to go though all my statements and call if I find something wrong, as they don't do such type of service... I was shocked once again :)... I told Jazz that I am paying money to the company, I shop at the stores, there is nothing that I did wrong, it was fault of the company for not ensuring that my account gets calculated properly, why should I waste my time to do her job !? ... I feel very disgusted after all this... I don't feel like I can trust with the calculation of the points, I feel like I was taken advantage of, and treated very poorly...
my name is Kate Jump
(K Vaitsiakhovich, as it appears on the account). TJMaxx credit card
My phone number is [protected].
My email : jumkt @aol.com
If someone cares to read this, I hope someone will, please give me a call or email me.
I am just horrified with the service I was given today...
thank you

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Update by irlandia kate
Sep 03, 2018 3:10 pm EDT

I want to delete my complaint as I intended to post it to tjmaxx.com website not here.
I request for my complaint to be deleted ASAP.

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K
1:55 pm EDT

T.J. Maxx poor manager /cashier customer service

I went in the store to return and get a store credit on a pair of shorts that I bought a month ago because they ripped as soon as they were put on and sat down. They were never worn yet both the cashier and the manager gave me an attitude telling me they dont accept worn merchandise
There was an obvious defect in the shorts for them to RIP like this, yet they give me an attitude. They agreed to give me the return, yet the cashier continued with an attitude and even slammed my bag down on the counter when he was done ringing my stuff. I will never return to this store and its exactly why I shop more and more and kohls. I've never had a problem returning anything there, and they surely don't give me an attitude like the one I received at tjmaxx.

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5:47 pm EDT

T.J. Maxx employee

Beaver Creek Crossing 1571 Beaver Creek Common Road Apex, N.C 270502 First of all I would like to say I'm the type that never complains. But since this this has been multiple occasions where an employee not sure her name but she's Indiana woman In her late 60s or so. I asked another employee if she was a manger or a staff, she stated she was just staff. So today I went shopping to my local tj max. I always go every other week and Spend hundreds of dollars I'm also a rewards member and as you can see from my account I spend my hard working money at these stores . Tj Maxx and Marshall's are my favorite stores. But today I felt like that might change. Every time I go to this particular store since it's the closest one near me. This woman seems to follow me around. And today I was in the makeup aisle and and this women kept going in circles the whole time I was there. She made me very uncomfortable and I just didn't feel like looking through the makeup any more. She accuse me of trying on the make up and stealing. So I then left and didn't get a chance to look and buy the things I wanted so I just had the few I could take to my shopping cart. I then went to the jewelry aisle And tryed on some jewelry with the help of another employee while she was helping me and telling me the sizes. The Indian women was very rude and replied what difference does it make. I was very angry because I knew the jewelry was very expensive. Throughout my whole shopping trip I felt humiliated uncomfortable very disappointed. This happens every time I go to this one particular Tj maxx store. And sometimes I decide not to shop here although I love shopping at tj maxx because of this lady. She is very rude and very disrespectful. Today I also witnesse her screaming at another customer. Since I never complained, I decided to do it today because of this employee I will sadly stop shopping at tj maxx. I hate that an employee had to make me uncomfortable to even come to my favorite store. Today I spend approximately $350 and every time I shop I spend hundreds of dollars. I'm asking the corporate office to please remove this employee because of her bad and rude customer service. And it is not a occasion where it has happened once. But multiple times. So I'm asking to please have this lady removed from this store. I will contact again to get the lady's full name. Thank you and hope you take my letter in to consideration.

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3:19 pm EDT

T.J. Maxx customer service

I was making a return and purchasing items, when the cashier Lisa, scanned only 1 of my 3 items of my return. She then told me to swipe my card for a 23 dollar return, and quickly moved my other two return items to the back counter. I let her know that she didn't scan all my items, nevertheless she continued to tell me in a very loud tone to swipe my credit card. I refused and asked for someone else to complete the return. Lisa refused and demanded again that I swipe my card. Another store employee came to my assistance and explained to Lisa, that she did in fact not scan all of my three return items. Lisa went a step further to tell the other employee that she had return my money to me. I let the employee know that my credit card was never swiped at all. The other employee confirmed this and started the return process for me. The other nice employee named Demetria asked Lisa to put in her password for the register to open to complete the return. Lisa replied to her co-worker "I am not giving you my password! That's none of your business". Now the manager has arrived, and has asked Lisa as well for her password, to which Lisa refused and stated again that she completed my return transaction. The store manager Ms. Buckley told Lisa that she did NOT, because only one item was scanned and no money was returned to my credit card. The manager finally completed my purchase transaction and returned my full refund of $63 dollars NOT $23. The store manager Ms. Buckley and Demetria apologized to me, while Lisa asked to "go on break". Needless to say, TJMAXX please do not allow Lisa to work the cash register if she doesn't know how to do her job, lie to customers, become defiant with coworkers and management in front of customers. I will be back once Lisa is gone

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3:12 pm EDT

T.J. Maxx service and dishonesty from a supervisor/ manager

While shopping shopping at the TJ Maxx in Gillette, NJ, I was checking out with several beauty items and a couple of handbags. My total was a little over $300. The sales person, African American young man, was checking me out when someone who I believe was a Supervisor, named Ida, came over and began to take over the order and asked me if I wanted to sign up for a TJ Maxx rewards credit card. Ida is a woman of about 40 years with an accent that may have been
Actin. I informed her that I did not wish to open a TJX rewards account and she persisted by telling me that there were no annual fees for the credit card and I, again, informed her that I did not want to sign up for the card. She asked me if I was sure and stated that that I would be saving over 30 dollars on my order and that I would receive a $10 coupon in the mail. I then told her again that I did not. She continued that I would have no fees and I asked her what the APR would be and she said that there was no APR. Surprised at this claim, I asked again was the APR would be and she said there are no fees and no APR. I was with my sister in law who specifically asked about interest. Ida then stated that there was no interest on the card. I was then convinced that I should get the card. Ida then quickly ran through the process of my applying for the card. She asked me to input my personal information in the key pad, which I did. I was issued a paper Temporary Shopping Pass. I read the pass and it clearly stated that the APR is 28.74%. I brought this to the attention of Ida who immediately attempted to tell me that she said that there were no fees. I reminded her that I asked about an APR specifically and she stated that she did not understand. I was very disappointed in the service that I received from Ida specifically and TJ Maxx in general as I have been shopping here since I was old enough to shop.
Ida violated the TJX code of conduct for employees to customers "Omitting information (or presenting incomplete information) in a way that is meant to mislead or misstate". I feel very much violated by Ida and will have to rethink shopping at TJ Maxx because of her dishonesty. Ida, in her quest to open as many accounts as she could, mislead me and may have done this to several other customers in this location.
I included a copy of my bill so you can have the information needed to verify my claim. I checked out at 2:56PM with a bill that totaled $314.50.

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12:13 pm EDT

T.J. Maxx clothes ordered

I ordered my clothes on 8/13 and promised free shipping 5-10 business days.
I have not received anything yet and todays date is 8/21. I just received shipping details and tracking information on 8/21. If I have to wait another 5-10 business days, I will not purchase anything from here again.

Order number: [protected]
Contact information: Jimmy I. [protected]
Thank you

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5:32 pm EDT
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T.J. Maxx service

I want to complain about one of the employees in your Manchester tjmaxx. The employees name is Lauren. First she dropped one of the watches we were going to buy. However that's not the problem because she said Srry in a different by saying i am a bad person. However, whenever we asked her for a discount since she dropped the watch she kind of threw the watch on the counter and showed attitude. Without even trying to have a conversation with the manager she just said my manager said we can't. I hope you guys will make better choices at picking your employees next time because we have been one of the rewards members for more than a year and we like shopping here but we don't your employees attitude from stopping us to come here. Thank you very much.

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3:58 pm EDT

T.J. Maxx rae dunn

I have been a Rae Dunn collector for just about 1 year. In the Janiff store in Norfolk the workers help a certain lady named Lori S by holding items for her and telling her if certain pieces come in and giving her eye clues to where the item will be on the tank.

Another store is Greenbrier in Chesapeake and Little Creek in Norfolk where it has been witnessed more than once holding items for Karen R

I have seen children screaming and running around in the stores, playing in the toy department unsupervised, laying on dog beds on the floor for hours while there mothers wait for Rae Dunn - I do truly understand the complaints y'all do receive about it but something needs to change

If you change the hours of putting out Rae Dunn and just do a little at all different random times throughout the morning and evenings it would have a total different effect.

I also believe workers should not be able to help certain people and not others
Yes it may be just pottery to some but when you see the dirtiness of it truly it's not fair to others.

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9:35 am EDT
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T.J. Maxx store manager (not assistant managers)

The store manager at this location repeatedly belittles her employees, uses inappropriate language, and displays favoritism at work. Instead of approaching employees in a respectful manner she finds ways to insult them. She makes the workplace environment very stressful and awkward. She never communicates with her coordinators in an effective manner or shows any appreciation for their hard work. She is so focused on pushing credit cards that she forgets to put customers' needs first. I've had multiple customers complain to me that we force credit applications on them too much. Something has to be done about her poor management and disrespectful behavior.

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3:14 pm EDT
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T.J. Maxx being wrongfully fired

I kimberly kaplan worked at the portsmouth nh store 0055 feel I was wrongfully terminated/fired. No proif to show why. I was fired by everette beede and helen mason.

I was totally shocked over this. I worked all weekend with everette and he said nothing to me. I came in and opened with everette monday and still said nothing. Mid day monday everette called me in his office abd thats when he told me I was terminated/fired.

Told me several associates told them I bad mouthed them. I never have. No reason to. When asked for proof was told dont want to discuss. Refused to discuss.

Have worked with the company 4 years. Never called out or not shown up for my shift as many employees have done it numerous times and, are still employed. Employees, are always coming into the fitting room to text on there phone or will text out on the sales floor and get away with it.

I have been called in or stayed to fill in for employees constantly calling out or not showi g up. I have always been there to step up and fill in.

If you look at the employees that have left over the past several months you can see that there is a serious problem. About 15 people have left.

There is 1 person (zachary spencer) that used to text my phone while I was at home. He would text when he was, suppossed to be recovering the store or outside collecting carriages. I have the proof plus he took a picture of the parking lot and sent me.

A year ago there was an associate that used to argue eith a manager and it got so heated once that she ended up getting fired. Months later she came into store and got het job back. Thay is so messed up that she is rude to manager gets fired and allowed to come back. I was told I bad mouth associates and get fired.

Many associates pull no shows for there shifts and dont call leave the store short staffed and they are still employed.. So messed up. I should not have lost my job.

I feel everette and helen should have talked to all parties, involved and find out the truth. Ask what the other associates think I bad mouthed them about.

I also felt uncomfortable when helen tossed 131.68 at me and told me that was for working sunday and part of monday. I felt she threw the money at me to get me to leave the store and to never return. Not cool.

I want something done about this complaint and not ignored

I would like a second chance. Others have got second chance for being rude to manager. Texting on phone on sales floor or fitting room. I should get that to. I will do anything to prove my self.

Please email me what you are going to [protected]@hotmail.com
Or call me [protected]

Kimberly kaplan

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Update by alex04
Aug 15, 2018 1:37 am EDT

hey i

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8:07 pm EDT
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T.J. Maxx I am complaining about the general manager of tj maxx

The general manager is very rude and disrespectful, I have never been treated like that before she is even worse with her employees! Costumers opinions are the last thing she care about! Very disappointed with the head of the store ( general manager )all she cares is to sale and doesn't here what costumers have to say. I will never ever be back in that store I pay for my stuff is not for free. And O find out workers have left the store because of her? Nuts!

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4:14 pm EDT

T.J. Maxx manager willie woods

I went to the store to make a return. I stood in line waiting for my turn. There was a woman who was just standing in the way with a full shopping cart talking on the phone. Willie Brown, the manager, was on the phone himself not really getting a full assessment of the situation, yelled at me that I should not be waiting in the aisle and go back to the line until called. He did not see that the light was flashing at station 7 and the woman who was in the way was still talking on the phone, waiting for him at the 2 cashier station.

Willie Brown was rude, insulting, and was not giving good customer service. He was quick to judge what was happening and owes me an apology.

I am sure that this is not TJX's vision for their organization.

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12:27 pm EDT

T.J. Maxx supervisor

I was shopping at the Beckley, WV TJ Max location last night on 08/07/18 at around 8 pm. I feel the need to express my frustration with the supervisor, Lisa S. In front of customers she yelled at one of her employees over wanting some help. The employee simply asked if someone could come and ring a customer who had been waiting awhile in line. Since Lisa S. and another employee by the name of Lisa too I believe we're too busy having their own conversation while standing around doing nothing. One would assume there would be no problem. She got mad and yelled to the employee she was talking too to go help him. It happened to be the end of his shift and he had to ask for relief at the register again to leave after one more customer. She still didn't come up. She just stood there and asked him where other employees were like it was his job to know. I felt so sorry for the employee.

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3:35 pm EDT
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T.J. Maxx customer service call center

FAYE SAPAIPANE Very rude would not help me kept saying sorry you're gonna have to pay the charge of a fraud that I was trying to turn in told me call the company finally after yelling at her she gave me the fraud department and they said yes there is more than one on there she was not helpful she was nasty I don't see were she does much for you guys. I'm ready to cancel.

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11:18 am EDT
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T.J. Maxx extremely poor customer service! non existing customer service on website purchase...

I hope this complaint is read by TJMax Corporate office; hopefully they would be as outraged as I am ( as a customer) for the lack of responsibility, professional handling of issues and approach related to customer service by this company. My name J Gonzalez, am a regular client through your website; this time I made a large purchase of cosmetics, toiletries items and custom Jewelry; I received my order confirmation and receipt via email, as usual within hours. 8 days later I received an email that my order had been shipped, I have a POBox address where I get my packages delivered. I waited 6 more days for my package to arrive, but the package did not arrive; I checked back 3 days later, still no delivery; TJ max had no answers for me; I called UPS customer service with tracking #, next day. I was told by UPS the package was being sent back to The sender because they had used a tracking # that is only used for home address delivery; Not for PO Box delivery. So they, TJMax, needed to change that info; I wanted to pick up my box at the UPS location if necessary, but they said they had notified the sender and my purchase was already processed and on its way back. Mind you I had already been charged on my credit card and paid my bill, without my purchase. I frantically called back TJMax to tell them my situation, and to please try to help anyway they could to have my purchase sent back or replaced. The agent who took my call, simply said we can't help you that way; we don't know when the merchandise will get back to the warehouse but you will get a refund when that happens. She said, If you "are still interested in getting those items you ordered over 20 days ago, u could place a new order or I can check for you if any of your items are still avlb. I tried to reason with her about what I was expecting from her to do as a Customer service agent, at least to try to help in getting my purchase back since it was clearly their fault, but she said she could not do anything else for me; I asked for a supervisor or manager to talk to; she refused and told me they had several managers in house but they were all busy taking calls; she said the procedure was to send an email to the Mngrs in house and within 3 days someone will call me back!? it's been 5 days and No One has had the courtesy to call back. I was obviously interested in getting what I had ordered and paid for a month earlier ; I was left in limbo, as a customer am totally disappointed at the lack of interest in even been courteous to their customers, no reliability not an ounce of professionalism or courtesy; a total shame! I did not get what I had purchased; they never informed me of what had happened; I did not get a phone call or got to speak to someone of authority when I needed it and requested it and they have Not credit my credit card yet!, very unreliable service and No customer service, !

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12:01 am EDT
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T.J. Maxx discrimination in seal beach, ca

I am writing on this board as an attempt to let someone know about an experience I had at the Seal Beach, CA Rossmoor shops location. Some cashier (white male wearing black glasses around 2000 July 29th proceeded to embarrass me and make me feel as though I were attempting to steal from Marshalls of all places. I had two bags with me from Homegoods (next door) and they were purchases I made 10 min prior. I bought two Kate Spade nesting boxes and some other things and AFTER he rang up my purchase and I inserted my credit card he asked me verbatim, "are you going to buy the things in those bags. I was immediately disgusted at the underlying implication he was making and I said these are from next door and he said well can I see what was in the bags?" I gave him the bags (mind you the receipt for the purchases was in my purse so he was not trying to verify my purchasing these) he looked in the bag for 1 second and then gave then back to me saying...ok just making sure I snatched the bags away and walked out. I have never been more embarrassed and disgusted in my entire life! I've shopped Marshalls and the sister stores for years and have brought bags into the store and have never had this type of treatment from any cashier. Where or not I should have taken to my car before coming in is not the point nor anyones business. The point is I was subconsciously accused of trying to steal from a discount store and the way he handled the situation was awful and demeaning. What type of person knowingly walks to the cashier with bags of stuff, pays for some stuff and tries to walk out with others in bags clearly marked Homegoods. Not me. I don't know how to best articulate my feelings over this and I let him half inspect the bags to prove I did nothing wrong but the fact that this was the recourse is what's frustrating. Above all, he was a jerk with no semblance of class. I will most definitely be escalating this matter via numerous channels and I want Marshalls corporate to know what type of people they hire. I see this has become the climate where blatant discrimination is norm but understand I WILL NOT ACQUIESCE! Show me a written policy where this is okay and I will make the decision not to shop here but I will not tolerate being harassed by someone with no emotional intelligence or common decency. Please advise. LMDixon MSN RN

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10:30 am EDT

T.J. Maxx customer service

Hello. I am writing about the TJ Maxx at 2840 N. Broadway, Chicago IL. I went in right when they opened today to do a return for store credit. I bought a hamper about 30 days ago, and used it 4 times and the handle broke off. The store manager Eric R. helped me. He gave me a hard time asking if I had put heavy items in there, and that he cannot resell it. He was very unhappy and unapologetic about my return, but that he would give me store credit this time (this is all I was asking for). I told him that I did not appreciate his attitude towards my request as I do not expect items to break right away from their store. He had no smile, no eye contact and his manner was rude. Also, he was scolding an employee and asked him what took so long for him to come to the register. The employee looked embarrassed.

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8:09 pm EDT
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T.J. Maxx I am complaining about the poor customer service of the coordinator @ the park ave location # 11

The cashier asked the Coordinator to check to see what the balance was on the gift card that I had & the rude lady Denitria said she couldn't not do it because the cashier was already into a sale, so the cashier said I was asking you to check the balance and her reply was no, I replied and said no she was asking if you could check the balance and she said with a disrespectful tone & saying watch YOUR TONE GIRL, I replied you need to watch your tone & she came back and said you better go on & I said I you're speaking to in that manner but I'm not a child & Denittia began speaking about me to another employee & I said yes I said that & her reply was you are ignorant. So to end this I spoke to the MOD Felicia & informed her of the situation. But I will be contacting Corparate in regards about the unprofessionalism of this employee that is representing their company in such a manner.

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10:47 am EDT
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T.J. Maxx place an order for shoes.

In June I ordered a pair of shoes. Tjmaxx sent the wrong shoes. The store would not refund my MONEY. I sent the shoes back, they were received in tn. However, they have not refunded my MONEY. I have called9 times, never can speak to a manager. Each time the rep says 3 to 5 days. It has been 30 plus days no refund. Will not shop there again. I have supported tjmaxx for 20 years. No More.

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T.J. Maxx In-depth Review

Product Selection:

T.J. Maxx offers a wide range of products, catering to various needs and preferences. Whether you're looking for clothing, home decor, or accessories, they have it all. The quality of their products is generally good, with many customers praising the durability and longevity of their purchases. Additionally, T.J. Maxx stocks popular brands, giving shoppers access to their favorite labels at affordable prices.

Pricing:

T.J. Maxx is known for its competitive pricing, offering products at discounted rates compared to other retailers. They frequently have sales and promotions, allowing customers to save even more. The value for money at T.J. Maxx is excellent, as you can find high-quality items at affordable prices.

Customer Service:

The staff at T.J. Maxx is knowledgeable and always ready to assist customers. They are well-informed about the products and can provide helpful recommendations. The store is also responsive to queries and complaints, ensuring that customer concerns are addressed promptly. T.J. Maxx has customer-friendly return and exchange policies, making it easy for shoppers to make returns or exchanges if needed.

Shopping Experience:

T.J. Maxx stores are well-organized and have a layout that makes it easy to navigate. The aisles are spacious, allowing customers to browse comfortably. The store maintains a high level of cleanliness, creating a pleasant shopping environment. The overall ambience is inviting, making the shopping experience enjoyable.

Online Shopping:

T.J. Maxx's website is designed with user-friendliness in mind. It is easy to navigate, with clear categories and search functions. The product descriptions and images are detailed and accurate, giving customers a good understanding of what they are purchasing. The shipping and delivery process is efficient, with timely deliveries and reliable tracking information.

Loyalty Programs:

T.J. Maxx offers benefits and rewards through their loyalty program. Members can enjoy exclusive discounts, early access to sales, and special promotions. The enrollment process is straightforward, and the program is easy to use, allowing customers to maximize their savings.

Community Engagement:

T.J. Maxx is actively involved in corporate social responsibility initiatives. They support local communities through various programs and initiatives. Additionally, T.J. Maxx contributes to charitable causes, making a positive impact on society.

Overall Reputation:

T.J. Maxx has built a reputation for trustworthiness and reliability. Customers are generally satisfied with their shopping experience and the quality of products offered. The company has received industry recognition and awards for their commitment to providing excellent value and customer service.

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Contact T.J. Maxx customer service

Phone numbers

+1 (508) 390-1000 +1 (800) 926-6299 More phone numbers

Website

www.tjx.com

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