T.J. Maxx
reviews and complaints

I frequently shop at my local TJ Max and usually spend a decent amount of money every time I go but after my experience tonight, the ONLY way I will EVER step foot into TJ MAX is if I know discipline actions are made towards this one particular employee, I am sending you this complaint about.
Tonight my daughter and I went to TJ Max to purchase back to school clothes. I was so happy to see that 3/4 of the summer apparel had the yellow (last markdown) sale sticker on the price tag so of course I had to look for myself some shirts.
My daughter and I browsed through every rack, picked clothes out to tru on, tried the clothes on, choose the ones we wanted, and proceded to the check out.
We waited in line behind 2 other people before our turn to check out.
As the employee, Jewel R., went through our clothes I noticed she was pulling the yellow sticker off the price tag and scanning the red sticker. I asked her why was she doing that and she said the yellow sticker was not correct. I asked her how did she know that without pulling another one off the rack to compare the price and she never gave me an amswer. I told her I wanted my items scanned by the price gun that makes the sale sticker that goes on the price tag and she tells me "it doesn't work like that."
After questioning her for a couple of minutes, she finally called for assistance.
A young woman walked to where I was standing and took the shirts from Jewel and went to look for another one for price comparison.
The young woman returned and handed the clothes to Jewel for price comparison. ALL of the items were indeed marked down MORE than the red price tag that Jewel had taken upon herself to charge me.
Let me now say this is the THIRD time this employee has done this to me (in 2 years) and it will be the last! The other two times I just stood there and let her pull the red/yellow sale tag off not knowing what to say or do. But this afternoon, after watching her check out the 2 people ahead of me and NOT adjusting their merchandise price tags, I spoke up.
Several things were said by each of us to one another that should not have been said, and for that, I DO APOLOGIZE.
I understand that sometimes the items can be marked the wrong price. But ALL of this could have been avoided if she would have checked the price BEFORE taking it upon herself to peel the yellow price sticker off and charge me the red sale sticker price. I don't understand how she feels she can do this to whoever she wants.
Can you justify her doing this?... If you can, please do!

Friday 8/4/17
I was in your Gilford NH store shopping purchasing several items. There was a particular item that I was purchasing that had no price tag which was realized while an associate was ringing in my purchases. The lovely Sales Associate ( Alicia) went to the department could not find a similar item came back & said how does $29.99 sound, I hesitated & she said she could get her supervisor ( Barbara) who came over & looked at me sternly right off the bat went to the department took awhile came back said 39.99 & again gave me an unfriendly look. I said "your associate told me 29.99". Barbara again was very unfriendly towards me( as if to say this was intentional) & scolded Alicia. Another Associate came along & the Supervisor( Barbara) & the other Associate went back looked & looked, meanwhile I stood ( after telling them it was the only one on the shelf)for several minutes at the register after the rest of my purchase had been rung in.I made the comment that this was not great to keep a customer waiting this long, Alicia kindly said something over her radio & Barbara insisted it should be 39.99 brought over an item to compare to which had many more features( I said that is much larger & more features then what I want to purchase .Insisting again she said this sells for 39.99. She went back again to the area & finally came back after being again unfriendly & said 26.00. I finished my purchase & on the way out Barbara walked by & gave me a dirty look.I have been shopping @ TJ Maxx for years & have never been treated this unkindly & felt I needed to submit a complaint. Thank You.

On Friday, August 4, 2017 I was disrespected and nearly stalked by a customer service representative by the name of "Roman" at the Wall Street branch in New York City.

He had zero expertise in shoes and made me feel uncomfortable with his persistent badgering. If he was sincerely seeking to help he would have engaged someone with expertise.

I work in the vicinity for a government entity and live an upstanding life. There was no reason for him to single me out and make me feel uncomfortable. Everyone needs employment; however, the training provided to staff should treat people with dignity and respect. I will take this as far as I need to avoid people who work hard daily feeling as I do at this very moment.

Regards,
Ms. Henry

Purchase a dress at the marshalls location in Mississauga store 0701. Brought it home and tried it on and it was too large, tags were still on it and receipt still with it, returned it the following day to the winners store on hespeler road in Cambridge. The cashier called a manager because the tag did not match the brand of the dress that was still attached. Apparently the tag Marshalls had was from a Calvin Klein dress. However, I purchased the dress for 59.99 and with the tag attached as is... the manager argued with me and was extremely in professional. I will not return to this location- a customer is not to know the coding you attach and should never be made to feel like they have tampered with an item... all I wanted to do was get a smaller size. I have a dress that apparently I over paid for and does not fit and you now have poor word of mouth and a manager that doesn't understand the first thing about customer service on the front lines.
Sincerely,
Teri scott
[protected]

I shop at tj maxx at least 2 times a month. No-one ever told me about the rewards club first of all. Seems very rude not too. The guy who checked me out embarrassed me in front of all the customers. I had an e card for $25. He scanned it 4-5 times saying sorry it's invalid. I need some other payment . You have no money on this card he kept saying. I was very disappointed and upset when I finally left . After spending over $50. I went online checked my balance and what do you know I had $25 on my account. He was unprofessional and rude. I have asked a manager to email me numerous times. Still no answers. I want some compensation for the rudeness, unprofessional staff and I spend thousands of dollars every year at tj maxx. This is uncalled for

I was in my local TJ Maxx today (07/19/2017) and was shocked to hear an announcement in Spanish. This is a store in Northwest Florida, not Mexico! This is why this bothers me: This country has been over-run with people coming into the country illegally, many of which are from Mexico and Central America. That within itself is bad enough. It is not the responsibility of any retail business to make announcements in Spanish; it is the responsibility of anyone either visiting or residing here to learn the English language. This is also discriminatory against people from other countries who speak French, Italian, etc. I spoke with the store manager and she told me that they do this because some customers don't understand English. If you follow this logic then there should also be announcements in many other languages. The real truth is that many of the Hispanics who live here are too lazy or ignorant to learn English. American citizens should under no circumstances be expected to learn Spanish to accommodate these people; it should be the other way around!

If I were to travel to another country I would try to learn as much of the language as I could and would not expect those countries to accommodate me, particularly if I were going to be there on an extended stay or reside there permanently. It is because of store practices such as yours that they do not feel the need to learn English, just as they do not feel the need to obey our laws. I am not the only person who feels this way.

As a longtime customer of TJ Maxx I am offended by this practice! It is people like myself who are your bread and butter. You would do well to remember that. I do not plan to return to my local TJ Maxx because of this practice. I am not so naive as to believe that the loss of my business will break you, but I will also encourage my friends and acquaintances to not shop there either.

Just for the record, I have been to many stores where the predominant customer demographic is Hispanic and they look like thrift stores. I would think the average TJ Maxx shopper is a higher class than this. So, if you want to keep your Hispanic customers and drive off others then good luck.

TjMaxx has terrible employee relations. Now I understand why there is such a thing over at the Preston Rd store. When something goes wrong the store manager, Deanna, lies to employees that they aren't in trouble and has them sign paperwork with out so much as a chance to look over it. She so called investigates what's going on and then fires the employees even if there is no evidence of wrong doing. And then uses the excuse that she "is just following company policy." This is a crock. She's uses her employees, especially the hard working ones, for what she can get and then tosses them out once there is a mistake with no training. She needs to learn the value of an employee and training.

I want to quit my job yet can't, while I have more education than needed to work here I also have to have a night/weekend job and after working at the Morehead City T.J.Maxx I'm completely burnt out of retail and that mainly due to management. There's a handful I work with that I have truly grown to appreciate & befriend. they work hard but also know not to let it get to them because it's not going to change and it hasn't in the 5 + years they've work there. Even this may get me wrote up or let go cause they don't want anyone talk bad about the company on social media. This mainly do to after many have quit they've wrote about how unfair the company treats their employees and the company replies with call the helpline/tip line that does nothing. Out of all the jobs I work this one has the worst turnaround rate as far as hiring. Example & this happens regularly, in one month hired over 20 people 2 of them stayed longer than their training or 90 day evaluation & only one stayed longer than 6 months after that.
Managers that put in place rules yet don't follow themselves or inforce them, well sometimes its different rules & treatments for all especially when it comes to dress code. Store policy that must be followed by Associates & Coordinators yet won't be backed up by manager. People moving up in their jobs just because they can work the hours not that they deserve the position. Then it's no wonder they don't do the job correctly because they don't know it, its a learning as ya go. while others use the power to make other do their job for them not deligate out to other. Backroom a constant fire hazard, even when those there several years has suggested ways to make it so much better. Even on the sales floor things are not kept as should customers constantly breaking things trying to move stuff to get to what they want. Yet again when you have people that don't do recovery and stocking properly or have enough people working that can actually be on the sales floor or in the back room to bring out things to stock everybody has to be on a register to help and not on the floor how can it be done correctly. New hires being trained completely differently by different people. This place doesn't go back behind people to make sure they're doing their jobs and doing it correctly. With the lack of people working and time management it's hard to do your job correctly anyway. The manager start to really bust their butts right before district manager is going to come in all even stay late or over night when the store should be ready and would if they made the people work as they should or that they are trained properly but never is. So much more But who cares about any of this as long as the store is in a tourist spot and sales/ numbers look good so the manager & above can get that good bonus.

For the past few weeks the employers have been really rude to the employees, I haven't seen them become rude to other employees but to myself they always are. It was my mistake one time when I came in thinking I was working on June 29th but I check my schedule once again and I was suppose to come in On June 28th which was a Wednesday, and so i talked with the MOD and she was being rude because i told her i misread my schedule, i accept that, that she is mad at me because i was stupid to not read my schedule twice.. but what upset me very much is that they NEVER gave me a call on that day i was suppose to work.. i could have came in late but at least i could do the shift, but instead, they called someone else to cover that shift and they are suppose to be on top of calling the scheduled employee first before calling someone else to cover, so on that day of the 29th when i came in and i wasn't schduled to work, I asked if she needed another employee for that day she said this, "sorry, I have so many on floor right now and i can't put you in because payroll is short so I can't put you today, make sure you check your schedule next time". after the MOD turned me down, I just walked away and didn't want to argue. Its just odd because they keep hiring people and she tells me that they are short on payroll? I dont understand why they would hire more, is it so they can put more employees to work once a week like they always do? They need to stop promoting the hiring aspect because people don't get their hours for a week and that's more like discrimination honestly.

On June 30, 2017, they had me work in the dressing room, when I came in to switch with the person at the dressing room, I saw how all the racks are full and no one was doing the go backs for womens/juniors/dresses/mens/athletics/swimwear all the department's of clothing. I struggled so much trying to figure out how I could keep the dressing room as organized as possible. But since it was a Friday, it was so busy that the racks got more full, I called out a person to do the go backs but they would ignore me whenever I do.. so I just did my job until they put me on my break. But instead of me taking my break, I just helped putting back the clothes because no one was doing it. When I was about to go on break, a customer complained about having no soap or paper towels in the bathrooms, and so I had to fix that too which held back my break.. I didn't even take my 15 minute break, I was just consciously thinking about the full racks, so I just went back out from the lounge and just put away more clothes. I'm glad that the person who covered for my break asked for an extra rack to put up the clothes. That made it a bit easy, but that rack got backed up as well, it was very frustrating because they did not schedule anyone for recovery on my shift at the dressing room from my shift 1:30pm-6:00pm and they never took a chance to call someone for recovery on my shift. When I was getting off work because my co worker took over the dressing room, one of the employers said on the walkie, call someone to do the recovery in dressing room. Which made me feel bad because they never called anyone when my shift is the busiest through out the day.

I am already planning to resign even if I have only worked for 2 months, I like working at TJ Maxx I'm not going to lie, but the way they treat me even if it's things people don't know or see it happening really makes me feel upset.. I never thought how unfriendly these employers are.. you can never see it, they just do it in regards to the job they assign an employee on. I hope this issue gets resolved because if this happened to me, I don't want other employees of TJ Maxx to go through this very bad experience with them.

Thank you for having the chance to view this message. I will provide a video on how bad the dressing room was, we aren't suppose to have cellphones with us on floor but I had to for this case. The rack by the monitor was not suppose to be there, but we needed an extra rack to hold more items.

I have a complaint about a manager in the store she is secretly taking the Rae Dunn Goods going through them and selecting which she wants and then takes them when I go into the store I can't find things because she's taking them is there some way that you can put a stop to this I travel 30 minutes outside my home town to go to the store to seek for these items only to be let down and told by a former employee that she is taking the things this is very upsetting and this is an ongoing situation for many other Rae Dunn collectors all across the world can something be done to stop this maybe she needs to be babysat to stop this from happening that is nonsense and needs to be put to a stop I'm hearing stories of these employees hiding things in laundry baskets and other places in the stores for their friends to come in and get how is this fair to the consumer this is absolutely absurd and disrespectful if this keeps up I will no longer be a customer at Home Goods TJ Maxx or Marshalls

On Sunday, I visited the TJ Maxx store on Washington Street in Downtown Boston. I was in the perfume section and noticed a beat up opened box with a small bottle of perfume in it. I decided to smell it and thought, wow this smells pretty good. However, the perfume spray by Bath and Body didn't have a top to it. When I looked on the side of the box, I didn't see a red sticker discount rate, which I felt in that condition should have been there. So I thought, why not ask for a discount. I went to the customer service desk and spoke to a manager called, Aaron G. I asked for a discount given the condition of the box, which was taped up and because the bottle had no top to it. He looked at the bottle and said, "I'll give you 50 cents off", which I thought was unfair. I proceeded to ask him why couldn't at least get a dollar off, and he repeated, I'll give you 50 cents. That's it. I discussed the condition of the box and the fact that the top was missing from the bottle and he said that TJ Maxx created that box for loose items in the perfume section and so the condition of the box was normal. He said he would only give me I'll give you 50 cents off and that was it. I proceeded to ask for 75 cents, he repeated, "No. I'll give you 50 cents off". What Poor Customer Service! I told him I thought his reaction was mean and I was going to file a complaint. I have shopped at TJ Maxx for years and the customer services has always been good thus far, but what a RUDE manager! I asked him for his last name and I was informed that TJ Maxx employees are not allowed to give their last names. Are you kidding me? What kind of company does not provide last names? Furthermore, why are your employees creating bent and crappy taped up boxes to hold loose merchandise that look like this. So you sell items in your store at a reduced price, so that means whatever condition they are in doesn't matter? Customer service should be among your company's top priority. I am extremely disappointed.

Hey, I'm a worker at Marshalls in centennial Colorado. We opened august 24 2016 and I have work from then until present and we have recently gotten new management from Westminster stores and they suck. Store closes at 10 and I didn't leave until 10:53.
The store would be done had our manager not ducked around doing random [censor] and knit picking everything. It's a waste of corporate funds to keep us there that late and dangerous to be the only store open that late along the chain of stores.

I happened to look at my watch when I went to get into line at the Poughkeepsie NY TJ Maxx it was 4:23pm on Thursday June 8, 2017. I was 4:41pm when I was finally at the register! 18minutes! There were only 4 cashiers! The line was very long! When asked to have more cashiers I was told by a tall young lady with pink hair that there was nothing she could do, that they had a lot of call outs and that she did not have any one to call and walked away! GREAT CUSTOMER SERVICE!

During our recent move I returned several items without receipts because my receipts had already be packed. I understand that there's a max per year that you can return without receipts and I do reach that from time to time. I shop a LOT at your stores and I'm not the best at keeping up with receipts but now I'm informed that I am banned for life? I have the receipts I just did not have them with me at the time. I never minded getting a gift card because as I said I do shop a LOT there and I knew that I would always use them. I hope there's some way of getting this reversed because my husband hates making the returns for me. I love shopping at your stores but this has put a crimp in my shopping.
Thank you for any help you can offer.

Good Morning:

I have incessantly tried to contact the Gulfport, Mississippi store, and the cashier at the store continued to hang up the phone in my ear. Seemingly, she does not know how to operate the multiple lines within the store. I have called more than seven times, and someone is hanging up the phone when you attempt to make an inquiry concerning in-store items. Indeed, this is the epitome of poor customer service.

I made a call to tj maxx in bristol pa and asked them if they had furniture markers and asked them what kinds and how kuch the lady on the phone said " we have so much just come in and take a look and it ranges from all different prices". So i drove half hour to come there and asked where the furniture markers were and they said someone just came in and brought all of them aka i didnt check and we have none and I dont care about your gas or time.then the manager says we have 1 damaged pack left and i can take off a dollar. Are you serious i will NEVER SHOP THERE EVER. SUCH RUDE LAZY CUSTOMER SERVICE!

I signed up my email for free shipping and it was false advertisement because I didn't get the free shipping when I places I planned on ordering more then I did but with the false advertisement I was unable to do so. my order my order mumber is [protected] if you could please fix the issue of highly appreciate it..

Thank you I am looking forward to hearing from you

I am frequent shopper at T.J. Maxx and was a very loyal customer till now. I will NO longer will shop at T.J. Maxx because of the customer service and the way manager treats its employees. The manager DEMANDS of its employees to sell a TJ Maxx card and yells at them if the employee didn't accomplish that. In addition, it is VERY ANNOYING to hear EVERY single time ( 3-4 times a week)if I would like to apply for TJa Maxx rewards/credit card- this is a pure disrespect towards customers. Today my limit was pushed when the manager of the store in Liberty, MO made one of the cashiers to cry because she was unable to sell credit card. I will NEVER shop at this store again as i am very disappointed and will advise my friends to do the same

I am a regular customer at the tjmax Dallas location on Preston and Alexis. This store is always very busy and stays busy. Even myself can see that they do not slow down. This location is ALWAYS understaffed and the the inside is an absolute wreck, it's a disaster, the employees they do have always look so tired and warn out, I had one item and waited 20 minutes, 21 minutes in line

I am wondering if there are other associates out there experiencing the same thing as me.
I have been working at t. J. Maxx for around 3 years, (2 years "full time".)
Every three months or so I am called into the office to be reviewed. I am told that I may lose my full time position every time.

I understand that they're trying to run a very successful business, however, I know that I am helping and not harming the business.

I have good leadership skills, and I know how to train others. I take great pride in my work, and I am very detailed. Each night when I recover my department, I would feel comfortable if the c. E. O walked in the next morning. Sometimes I express to my manager that I don't understand what I can be doing so wrong that they would think it's necessary to demote me. My manager says that I am valuable, and I do a good job, and the coordinators that I work under everyday say this as well.

So I don't understand this threat. Right now i'm on a 90 day training program, and each day I must go into the office and read my workbook, and fill out the work sheets, and at the end of the 90 days they will see if they have to take away my position. I just feel like i'm constantly being intimidated.

When I ask exactly what lead up to this, the answer is always the same. "you just aren't where you need to be right now." this is as far as I can get when I want to fix whatever it is they need for me to fix.

Has any other full time associate experienced this strict, harsh intimidation without a valid reason?