T.J. Maxx
reviews and complaints

I have been overcharged and called the manager as soon as i got home. She was extremely rude! She took my name and address and promised to send out a gift card. This was probably 3 months ago... Still no gift card. I didn't really care because it was only 12.99 but she was just sooooo rude and not once did she apologize. I'm very disappointed with T.J. Maxx in Greensburg PA!

Did you still have the price ticket? Otherwise, it's perfectly reasonable to deny a return lacking a receipt. Without a receipt, there is no real proof it was purchased there.

How about taking responsibility and not neglecting your child Honestly it is parents like you who need to be reported to CPS.

I agree with Tiffany H, it's not the store's responsibility to babysit your child while in the store. They have to run a business. Yes, it would've been nice for the clerk to watch the store, but amongst watching the store, customers, your child, etc... things may get a bit frazzled for her. I would not announce on the loud speaker the description of the child, for the sake of the crazy predators that may have been in the store and prey on kids. Thank goodness the child was found; but I don't think it's worth a complaint to file to the store headquarters because you misplaced your child... and yes, i am a parent. Also, maybe speaking with headquarters about adding code adam would be nice, but again, i wouldn't complain without a solution because the parent wasn't watching her child.

I disagree, Tiffany H must either a) never had children, or b) must have been extremely blessed to have had the most perfect children ever created. Unless a parent is being negligent this situation can happen to anyone. I have 2 children and no it has never happened to me, but I know it can happen in an instant. I work for a large retailer and this is a common occurrence. We have in place a "Code Adam" alert that our operators announce over the intercom with a brief description (in a NON identifying manner) of the child. This alerts employees immediately to look for the child, but to watch all exits to make sure no one tries to exit with the child. We are all trained what to do in this situation. I think T J Max should definitely review this and hopefully this Mom has alerted the Store Manager as well as their Corporate Headquarters.

It's not their responsibility to lock their store doors and search for your child. You should have been holding his hand or had him in a cart upon entering the store.

Since you have 4 children START WATCHING THEM. It is not our fault you feel overburdened. Be a better parent, use birth control etc. Stop blaming stores and others for your own shortcomings.

Oh just did it.

lol

For some reason they website does not upload my picture.

I just bought 02 fragrances Burberry at Tjmaxx. Both have the red tag $22.00, one in my receipt was charged correct, the other was charged $29.00. I just realized today while I overlooked the receipt.
So, this is not sign mistake, that someone place the item at the wrong spot. Who ever is defending the store ... check out my receipt!

Don't write disrespect thing to people, next time the target may be you.

I work at a Tj maxx and i was right behind someone putting coats on a rounder that were 199.99 and the sign said 129.99 so its not just the "store's incorrect signage" its also the customers as well...

As my unnamed store manager started morning meetings "our customers are pigs but..." Things get put in the wrong place. One time someone put a handmade $5 sign meant for mismated socks on the cashmere sweater table. Did I honor that? Do I have brain damage? The nice cashier is nice cuz you are psyching out, so they smile and nod so you don't snap.

your an ###.

I used to buy everything from TJMAXX but the managers and the cashiers should be more carefull handleling custumers!I went and bought a dress in september in a TJMAXX store in Suwanee GA and when I went to return it with the tag attached to the dress and the reciept after two days ! they told me that the dress didn't belonged to the store and treat me like I was doing something wrong I could not believe it ! the manager was very unhelpfull It was only a dress that cost 19.99 so I kept it but promised myself never to shop in that store again.!

Those racks are there to try to make it easier for customers to find what they're looking for and for people who do not like to dig through long runs of clothes. Many customers find items and then change there mind and just set hang them on whatever is closest. In the future, remember that all items are priced according to what the TJ Maxx ticket says, not necessarily the sign. The signs usually tell the maximum price of items on that display or what vendor the clothes are from.

"Ryan With Connections", if you have worked in retail for six plus years then you know the drill and you are wrong. First, that is not what they call a "bait & switch". Second, a retailer is only obligated to sell the merchandise for the price on the ticket, if it is the correct ticket or otherwise what we in 20+ years of retail experience call the "correct price". Several things could have caused this error, you moved the sign from another fixture, an associate added the jeans to the fixture without realizing the sign did not match the price on the jeans (human error, glad you're perfect though), the pair of jeans you got were the only pair on the rack because a customer placed them there when they decided on the 79.99 jeans instead of the 99.99 jeans they had originally selected, or someone was in the process of filling the rack due to selling and had not yet changed the sign. I am sure none of these occurred to you since you have connections and a lot of retail experience. I would think someone with retail experience would consider some of these options and give the store some latitude, these kind of comments are something you expect from a customer ignorant of retail practices.

I find myself wondering where you work, I would be curious to see if your store is perfect. If not I would most definitly have to contact your supervisor and write a letter to post on the internet. Oh yeah and mention my connections within your company.

Okay, maybe someone just put that jean there. If you work in retails before then you should know that whatever price is on the ticket is the price for the item. DUH! Genius. :) It's only 20 bucks different. Quit being cheap! It's ###en TJ Maxx man, you could of paid more!

I agree. I am sick of customers destroying the merchandise so they can get a discount.

i work at tjmaxx in des moines ia, and i have to say it is very hard for us to stay clean all the time becuase of disrespectful shoppers, we just dont have the man power to keep up with everything, and your particular store actually has a low inventory number, meaning they dont get a good mixture or a lot of stuff

I visited your branch on 29th October 2023 around 5:38pm. While reaching at counter the lady there attended me so rudely, no greeting and no smile. She never ended saying thank you. So rude and racism.

On Monday August 21,2023 The manager at the T.J Maxx at 13580 sw 120th st Miami, let a person cut in front of me in line. The line was fifty people long and I was in the middle of the line about 45 minutes waiting. When I told the manager she told me it was not a big deal and did nothing about it.

Around mid afternoon July 15th 2023, I visited a TJ Maxx in Davenport Iowa with my daughter to do some shopping after lunch at Chili's. We are Black women and my age is 54, this was only my second time in the store. I was racially profiled during my trip. The manager followed me around the store everywhere I went. Please reach out to me.

I am sick of the commercials in Spanish! If someone doesn’t speak ENGLISH they are not listening to English speaking channels! It’s insulting and OFFENSIVE! It’s a stupid idea! What we see is you catering to illegals instead of Americans. Makes me NOT want to shop at your stores and to tell everyone else not to! Wake up!

Somehow my account has the wrong SSN attached to it. I called customer service and they gave me a number to fax my info to. I faxed my drivers license and social security card On March 9,2023 to the correct number and the fax report said it was a success yet you don't have it on March 15,2023 and can't update my account with the correct SSN

I bought this luggage in November 2022 for our trip in January 2023. I used this luggage once and the shell is broken (picture and receipt attached ). I didn’t bother returning it since it’s after 30 days since the purchased. And, I read the complained/review that TJ Max didn’t honor the manufacturer’s 5 years warranty.

TV ad for your co. has featured a handbag, cognac, leather triangle shape

gold bracelet handle. It is not in your w. Caldwell, NJ store. I need that

bag in my life.

Please how do I get it?

Managers yell and harass there employees and are sometimes abusive to their employees

I was let go for Tardyness but i work another job and travel by bus so i have asked several times to change my schedule to 6:15 and it was not done in a timely manner and caused me to be late. It works for awhile but it never stays this should be a permante scheduled for me when working monday - friday.

Been with the company over 4 years.

I am BEGGING you to please, please, please implement a limit on how many Rae Dunn items one person can buy. I am so SICK of seeing pictures online of a single person with a FULL cart of Rae Dunn when I'm just trying to find a few pieces at a time to add to my collection. These "shelf clearers" are only buying to resell online. STOP THEM!