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T.J. Maxx Customer Service Phone, Email, Contacts

T.J. Maxx
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1.5 500 Reviews

T.J. Maxx Complaints Summary

61 Resolved
439 Unresolved
Our verdict: With T.J. Maxx's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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T.J. Maxx reviews & complaints 500

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12:13 am EDT

T.J. Maxx marshalls in centennial colorado

Hey, I'm a worker at Marshalls in centennial Colorado. We opened august 24 2016 and I have work from then until present and we have recently gotten new management from Westminster stores and they suck. Store closes at 10 and I didn't leave until 10:53.
The store would be done had our manager not ducked around doing random [censor] and knit picking everything. It's a waste of corporate funds to keep us there that late and dangerous to be the only store open that late along the chain of stores.

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11:43 am EDT

T.J. Maxx customer service

I happened to look at my watch when I went to get into line at the Poughkeepsie NY TJ Maxx it was 4:23pm on Thursday June 8, 2017. I was 4:41pm when I was finally at the register! 18minutes! There were only 4 cashiers! The line was very long! When asked to have more cashiers I was told by a tall young lady with pink hair that there was nothing she could do, that they had a lot of call outs and that she did not have any one to call and walked away! GREAT CUSTOMER SERVICE!

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10:29 am EDT
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T.J. Maxx return policy

During our recent move I returned several items without receipts because my receipts had already be packed. I understand that there's a max per year that you can return without receipts and I do reach that from time to time. I shop a LOT at your stores and I'm not the best at keeping up with receipts but now I'm informed that I am banned for life? I have the receipts I just did not have them with me at the time. I never minded getting a gift card because as I said I do shop a LOT there and I knew that I would always use them. I hope there's some way of getting this reversed because my husband hates making the returns for me. I love shopping at your stores but this has put a crimp in my shopping.
Thank you for any help you can offer.

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10:25 am EDT
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T.J. Maxx the gulfport, mississippi tj maxx store

Good Morning:

I have incessantly tried to contact the Gulfport, Mississippi store, and the cashier at the store continued to hang up the phone in my ear. Seemingly, she does not know how to operate the multiple lines within the store. I have called more than seven times, and someone is hanging up the phone when you attempt to make an inquiry concerning in-store items. Indeed, this is the epitome of poor customer service.

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3:42 pm EDT

T.J. Maxx service

I made a call to tj maxx in bristol pa and asked them if they had furniture markers and asked them what kinds and how kuch the lady on the phone said " we have so much just come in and take a look and it ranges from all different prices". So i drove half hour to come there and asked where the furniture markers were and they said someone just came in and brought all of them aka i didnt check and we have none and I dont care about your gas or time.then the manager says we have 1 damaged pack left and i can take off a dollar. Are you serious i will NEVER SHOP THERE EVER. SUCH RUDE LAZY CUSTOMER SERVICE!

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6:21 pm EDT
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T.J. Maxx signed up email for free shipping

I signed up my email for free shipping and it was false advertisement because I didn't get the free shipping when I places I planned on ordering more then I did but with the false advertisement I was unable to do so. my order my order mumber is [protected] if you could please fix the issue of highly appreciate it..

Thank you I am looking forward to hearing from you

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5:48 pm EDT

T.J. Maxx customer service

I am frequent shopper at T.J. Maxx and was a very loyal customer till now. I will NO longer will shop at T.J. Maxx because of the customer service and the way manager treats its employees. The manager DEMANDS of its employees to sell a TJ Maxx card and yells at them if the employee didn't accomplish that. In addition, it is VERY ANNOYING to hear EVERY single time ( 3-4 times a week)if I would like to apply for TJa Maxx rewards/credit card- this is a pure disrespect towards customers. Today my limit was pushed when the manager of the store in Liberty, MO made one of the cashiers to cry because she was unable to sell credit card. I will NEVER shop at this store again as i am very disappointed and will advise my friends to do the same

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1:13 pm EDT

T.J. Maxx store/management

I am a regular customer at the tjmax Dallas location on Preston and Alexis. This store is always very busy and stays busy. Even myself can see that they do not slow down. This location is ALWAYS understaffed and the the inside is an absolute wreck, it's a disaster, the employees they do have always look so tired and warn out, I had one item and waited 20 minutes, 21 minutes in line

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tjgabes
, US
May 27, 2017 2:06 pm EDT

How cute!

A Customer who has no concept of how a business operates!

Look, the world does not revolve around you; the idea that you had to wait in line to make a purchase is not offensive to any business manager or owner, that's life. As far as shopping in a "messy" store, did you consider picking up the item that you discarded yourself? Or are you just upset that elfin Sherpas didn't attend to your every need when you walked in the door?

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T
8:18 pm EDT

T.J. Maxx walking on eggshells.

I am wondering if there are other associates out there experiencing the same thing as me.
I have been working at t. J. Maxx for around 3 years, (2 years "full time".)
Every three months or so I am called into the office to be reviewed. I am told that I may lose my full time position every time.

I understand that they're trying to run a very successful business, however, I know that I am helping and not harming the business.

I have good leadership skills, and I know how to train others. I take great pride in my work, and I am very detailed. Each night when I recover my department, I would feel comfortable if the c. E. O walked in the next morning. Sometimes I express to my manager that I don't understand what I can be doing so wrong that they would think it's necessary to demote me. My manager says that I am valuable, and I do a good job, and the coordinators that I work under everyday say this as well.

So I don't understand this threat. Right now i'm on a 90 day training program, and each day I must go into the office and read my workbook, and fill out the work sheets, and at the end of the 90 days they will see if they have to take away my position. I just feel like i'm constantly being intimidated.

When I ask exactly what lead up to this, the answer is always the same. "you just aren't where you need to be right now." this is as far as I can get when I want to fix whatever it is they need for me to fix.

Has any other full time associate experienced this strict, harsh intimidation without a valid reason?

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Houston Macavoy
, US
May 28, 2017 2:30 pm EDT

Right here, right now, ask yourself, "What is my career plan B, C, D...Z?" You're not painted into any career corners, EVER. Jobs, save for government posts, are 'at will' positions, meaning all day, every day, ANY employer can dismiss you for any reason the company sees fit. Keep in mind, however, if you're full time and they DISMISS YOU, you're eligible for UNEMPLOYMENT $$ for which the company pays for to an extent. THUS, the ball's in your court - so long as you're not a probationary or temp employee. Let the manager home in on your shortcomings - 'room for improvement'. Do the best you can to remediate the 'flaw' - and do some documentation of your own -- citing (date, time, description) of your command, extra performances, devising solutions for coworkers/customers/flow/ - you get the idea), IN WRITING - like a journal - to share for your next meeting to diplomatically and professionally COUNTER negative observations. You'll fill your own professional referential cup AND RESUME, so if you decide to move on to bigger things, you'll have stellar proof in your resume pudding. This is only my opinion, not to be construed as career or legal advice.
Finally, parlay this experience as deriving emotional maturity. If YOU QUIT (cry baby), you're out an income, job and dignity - AND UNEMPLOYMENT INSURANCE. IF you stay, you grow and learn and YOU DECIDE TO leave for a better, higher paying post - KUDOS! This is how we do it! And, always be grateful for a job, no matter where your career path takes you.

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U
9:45 am EDT

T.J. Maxx management

There have been several situations where the management is very rude to their employees. The managers talk to the employees like they are children, calling them names, yelling at them as well. They get mad when you ask questions about things your not sure about. They do not properly train any employees. They are very under staffed. You basically have to lie and beg the customers to convince them to apply for the credit card so you dont get in trouble because you have not got none. I understand that its part of the job asking customers to apply but you shouldn't be threaten, treated bad or compared to by managers. The management at this locations does not care about their employees all they worry about is keeping their job because they yell or complaining to employees about what their DM saying to them. All the customers ask for more then 10% off their purchase for applying if approved or not. Alot of them dont apply because its not worth it to them they get nothing for applying and its a hard inquiry on their credit but yet we get in trouble cause customer dont apply. I feel like there is a need of some type of investigation in the the treatment of employees. I do not understand why there is no reports on this locations for poor management. For a company to be successful your employees should be treated good. Their is way too much favoritism at this location. Employees are being lied on by other employees about what work they are getting done and taking credit for it. If you havnt been there a long time they could care less about what you say or do. We are all grown men and women so no one should be treated like they are stupid, incompetent, or below another person. By all means if somebody was to work their undercover they will see what is really going on. Until something is done there will always be employees quiting left and right because of this poor management.

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9:43 am EDT

T.J. Maxx pee in dressing room

I went to try on clothes I shop there when I have some extra money every few months this month is my birthday ! I was excited to buy some white jeans and a peasant top I went into the dressing room when I took off my shoes I stepped on pee and I freaked luckily I had anti bacterial stuff on me the staff didn't seem fazed at all alls they did was put a sign on the door and said they clean it I didn't know that tj max was romper room I feel I should get a gift card seeing how I got someone's freaken pee in me I am so upset this is crazy

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2:03 pm EDT

T.J. Maxx ivanka trump merchandise

It was reported months ago that Ivanka Trump Merchandise would no longer be sold by TJX Corp! That is not true have seen very much new merchandise in more than one store lately! The 20th Avenue Stre in Whitestone, Queens as well as the Mount Vernon, NY store! What's going on?I took many photos as proof! I will go to all Social Media outlets and report these findings and I will continue go from store to store to photograph and report my findings!

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7:54 pm EDT

T.J. Maxx online ordering and phone response.

My wife purchased 7 sets of outside chair pads on line. We waited a week and received notification that two were shipped. A day later we received another e mail that the complete order was cancelled. We tried calling waited at an hour and finally gave up. Package came the next day, with two pillows and a bill for 179.00 plies tax . The pillows were marked 22x22 and offered that way on line. These were 17x19. Way to small. Called twice that day waited better then an hour each time stating 15 minute wait. Took to store and waited an hour and they couldn't get through. Finally I left and returned the two pillows first.
Your service is awful, your online ordering stinks, and I expect that We will have to fight for our additional credit to your TJM card. My family has been patronizing your stores ( TJM) (Marshalls) for thirty years .
Never Again.

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5:43 pm EDT

T.J. Maxx need better customer service

I shop at your TJMaxx location here in Oxnard, CA all the time. I went in last night looking to find a few new pieces for my living room. I found two gorgeous green velvet pillows. Same exact pillows, one had been marked down to $12 and the other was at $20. The cashier assisting me asked the manager on if she could honor the price and all she said was "nope, leave as is." I thought it was very rude that she would not even come and talk to me about it and explain why she could not honor it. Its silly to make me pay two different prices for the SAME EXACT item. I had about 200-300$ worth of things that I was purchasing but because of your managers response I decided to walk out and not take anything with me. Business is business and that is not an approach I appreciated as a customer. This incident happened on 4/2/2017 around 8:50-9pm at your Oxnard TJMaxx at the esplanade shopping center.

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10:46 am EDT

T.J. Maxx 4 metal cold cups

Hi I shop at all 3 of your stores and never had a problem, but recently bought my family 3 metal cold cups and 1 screw top bottle. Pictures included. The 3 metal cups rusted inside and the paint is chipping after only a few uses. The metal bottle tastes like metal and won't go away. I brought them into my local Marshalls and they told me there was nothing they could do for me since the tag was no longer on them. I paid $15 each for the cups and $10 for the bottle.

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1:19 pm EDT

T.J. Maxx tjx credit card

Upon reviewing my account info today, I noticed that my credit limit had been cut in half. When I called them I was told it was because they did a review of my credit and found it unsatisfactory, therefore, they cut my credit limit in half. My account with TJX is in good standing and has been for years. Yet they cut my credit limit in half based on my overall credit report, which now hurts my credit score even more. I am disgusted that they would do this to a good customer. As soon as my account is paid in full, I will be closing this account and will never shop at any of their stores again.

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2:48 pm EDT

T.J. Maxx office store manager

Ms. Chris the office store manager treats employees really bad with no respect at all. Screaming, yelling and puts them down. Some of them have quite because of that..
There was a girl pregnant and she will put her to work in layaway knowing that she couldn't climb stairs to get down heavy boxes and she said to her she didn't care. And that if she didn't like it she could quit and she's constantly screening and yelling at her employees especially the teens. I really hope you could do something before you get a lawsuit against your store just for people like her.

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12:15 pm EDT

T.J. Maxx employee

What I think is truly unfair is that my coworker who I grew close to wasn't allowed to stay after th 90 day orientation yet Olivia Buckalew was not only allowed to stay, but got away with getting a DUI whilst being underage. This girl made sure everyone at work knew about what happened by posting it all over Snapchat and instagram and not even addressing it with the manager head on, instead they had to find out through social media as well. The fact you let an employee walk around With their head up high and proud about the fact they got in trouble with the law and even go as far as posting her headshot on instagram is disgusting. But what makes it worst is that when she was helping a customer on the floor she bragged about how she got away with it and how she is untouchable because she could always get unemployment from Maxx. I will never respect or even take this girl half serious as a leader again, or better yet the company. It is a very serious issue and it's not okay for her to be flaunting it and acting like it's a casual good thing.

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7:06 pm EDT
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T.J. Maxx penguin full size piece of luggage

Dear Sirs,
On January 27, 2017 my wife and I bought a 18"X29"x11" piece of luggage from the TJMaxx in Jupiter, Fl 33458, at 75 E Indiantown Road
We took a trip that brought us home in March. The first day walking the suitcase along the silky terrazza airport Floor in February, I noticed that some thing was funny about the piece. one of the two wheels in the back Handle Side was missing. upon inspecting same, it appeared to be broken off. we spend thousands in this store every year, and were shocked when the store refused to accept the return of the faulty Penguin product! Doesn't TJMaxx care about the products they sell. It wasn't terribly expensive, but if they don't hold their suppliers responsible, how can we rely on the confidence necessary to shop there. The Auth no is 01056G, AID A0000000031010, the piece was $69.99. it was charged on a Chase Visa, who are the next people I will contact if this can't be resolved. Think about what you buy luggage for, not some thing we purchase every day because they are supposed to last!
Please let me know if you can help resolve this Matter.
Best regards,
Edwin J Thompson, Visa card holderder

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7:40 am EDT
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T.J. Maxx duplicate charge of ladies shoe items - purchased on 04/02/17

Date: 04/02/2017 - TJ Maxx, 407 East 59th Street NY 10022, Receipt/survey number: [protected]

I purchased ladies shoes total 4 pairs but the cashier staff (lady) charged 5 pairs, which was one duplicate charged code # 301392 $39.99, I didn't check my receipt till I left the shop. I have informed about the incident via online survey but no respond from your side. I used my debit card (Visa), total amount was $279.95, the correct amount was $239.96.

I would like to request a refund of the duplicate item value $39.99. You can contact me via email; Kamutporn.[protected]@rosewoodhotels.com
I don't live in NY nor USA, I have left to Asia already.

I have been waiting the response from the survey, very disappointing that no feedback on my incident at all. Attached is the receipt for your reference. I look forward to receiving the respond from you soon.

Best regards,
Kamutporn Chaiwong

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T.J. Maxx In-depth Review

Product Selection:

T.J. Maxx offers a wide range of products, catering to various needs and preferences. Whether you're looking for clothing, home decor, or accessories, they have it all. The quality of their products is generally good, with many customers praising the durability and longevity of their purchases. Additionally, T.J. Maxx stocks popular brands, giving shoppers access to their favorite labels at affordable prices.

Pricing:

T.J. Maxx is known for its competitive pricing, offering products at discounted rates compared to other retailers. They frequently have sales and promotions, allowing customers to save even more. The value for money at T.J. Maxx is excellent, as you can find high-quality items at affordable prices.

Customer Service:

The staff at T.J. Maxx is knowledgeable and always ready to assist customers. They are well-informed about the products and can provide helpful recommendations. The store is also responsive to queries and complaints, ensuring that customer concerns are addressed promptly. T.J. Maxx has customer-friendly return and exchange policies, making it easy for shoppers to make returns or exchanges if needed.

Shopping Experience:

T.J. Maxx stores are well-organized and have a layout that makes it easy to navigate. The aisles are spacious, allowing customers to browse comfortably. The store maintains a high level of cleanliness, creating a pleasant shopping environment. The overall ambience is inviting, making the shopping experience enjoyable.

Online Shopping:

T.J. Maxx's website is designed with user-friendliness in mind. It is easy to navigate, with clear categories and search functions. The product descriptions and images are detailed and accurate, giving customers a good understanding of what they are purchasing. The shipping and delivery process is efficient, with timely deliveries and reliable tracking information.

Loyalty Programs:

T.J. Maxx offers benefits and rewards through their loyalty program. Members can enjoy exclusive discounts, early access to sales, and special promotions. The enrollment process is straightforward, and the program is easy to use, allowing customers to maximize their savings.

Community Engagement:

T.J. Maxx is actively involved in corporate social responsibility initiatives. They support local communities through various programs and initiatives. Additionally, T.J. Maxx contributes to charitable causes, making a positive impact on society.

Overall Reputation:

T.J. Maxx has built a reputation for trustworthiness and reliability. Customers are generally satisfied with their shopping experience and the quality of products offered. The company has received industry recognition and awards for their commitment to providing excellent value and customer service.

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Contact T.J. Maxx customer service

Phone numbers

+1 (508) 390-1000 +1 (800) 926-6299 More phone numbers

Website

www.tjx.com

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