Yeah lady i work for that company and all the accessories that we show you in the demo come with it, so i don't know what your complaining about. As for the company itself, we moved to a bigger office. Look in a new phonebook, we're located 1/4 mile from exit 6 off interstate 84, take exit 6 make a right at the light and were on the right side on rt 17k in newburgh. And not for nothing if you ordered something extra we are not responsible for the shipping, those extras are shipped directly from the factory. If you have a problem look up the number in your information packet that you received when you purchased your kirby. There in ohio and in texas. Your welcome.
Thank your local kirby guy