T.J. Maxx
reviews and complaints

I have been a customer for years now. I have returned few items and always received my money back. Recently I purchased a pair of pants from T.J.MAXX online shop. Several weeks passed and I received nothing, so I contacted customer service and asked what was going on. Unfortunately, there was no response. I wrote them over 20 times and still no response. These people are completely ignoring me! I don't know what to do, I'm starting to get nervous. I never had any issues with this company. So this is the way they treat a good customer? I'm done with this website!

I have shopped at T.J.Maxx for years and never had any issues. I have literally spent thousands of dollars buying their products. I have returned few items because those items were defective, and everything was fine, they always returned my money. But two months ago I purchased a pair of leather pants from their online store and just a few hours later I received a confirmation email. Everything seemed fine. It actually takes them two weeks to deliver the package, but when two weeks passed and I received nothing, I’ve started to get nervous. I sent them a message asking what was going on, and there was no response. I wrote them 5 times and still no response. It is now January and still nothing. They ignore all my messages. I don't think I will be going back.

So I was at tj max in the autin tx and I find dress and go to try on in fitting room and employee was on phone whole time. I go to tell her to help me with clothes and she yell at me saying "stupid freaking stupid person". I start to tear up and then she slap clothes out of my hand. I go to tell manager as I cry a lot and the manager tell me to s*ck it up and she scoffs at me and walks away. I leave store crying and never want to go here again

On Friday December 11, 2015, a female manager grabbed another employee's lanyard and yanked it off of her neck. This manager is continuously degrading and disrespecting other employees, by the way she talks to them. We have had several complaints on this person from other customers that have witnessed different things that have been heard. I feel that this person needs to be watched before something drastic is said. This manager has been moved around several times due to this same situation.

On BLACK FRIDAY, 11/27/2015 my friends and I were waiting for the store to open. We got there at 6:50 am and the store was supposed to open at 7 am that day. We waited until 7:35 am and then finally gave up and left because no manager was there to open the store. The poor employees had to stand outside and wait in the freezing cold weather and I felt terrible for them because it was very cold! There were 5 of us looking forward to shopping that morning and they lost our business because we did not return.

I bought dress in boca, I live in ft. Lauderdale in the palms. I walk in to return the dress. One day after purchase. Did not take the dress through the dress in my face yelled loud in front of the whole store embraced me and my friend abusive language the whole staff heard it. I returned the dress the next day. But mrs. Williams is not in haitii and should not work the store at all. She does not know that the customer is always right and that she works in usa and does not belong in any store as a manager.

I went to the T.J Maxx on the 28th Street last evening to return a product. I couldn't find my receipt but I did have the product tag with me. Usually when this happens the cashier asks for a drivers licence and then would issue a store credit, which is fair and understandable... And I know this because this had happened to me before at this same location. However this was not the case last evening! Both the cashier and the store coordinator (don't remember their names) had extremely poor customer service. It was like they had no idea how to read and enter my drivers licence information into the system because my drivers licence is issued in Canada... Which had never been an issue before with any other cashier at this same location! After waiting for a good 20 minutes, the store manager Jessica finally showed up at the counter, with a very rude tone she told me that she can only accept returns from people who carry valid American ID or an American passport! And that they never accept Canadian ID at their store! Now someone please tell me if it is fair to be treated this way and that this is not a case of discrimination. I'm extremely disappointing and hurt and will never return to this store.. I will post this on as many websites as I can to make people aware of what is happening at this T.J. Maxx store.

I called to speak about receiving a statement stating my payment was not received by due date. I have a copy of the check I wrote to the company, but the very rude and unprofessional person I spoke to claimed the company didn't receive it. Fine, I can call my bank and see if the check cleared. The very rude person seemed to find it very difficult to make a note in the summary regarding the situation. She further and rudely, and forcefully, in a demanding voice stated, " Your account is nearly 37 days old" Well, duh, that is why I tried to call and clear up the matter. There have been lots of personal things I/'ve dealt with including a funeral. I called as soon as I could. Who the heck do they think they are dealing with at this place? How rude. I mean, I;m going to cut that card up immediately. And when I do get it straight, I'm thinking seriously about contacting the better business bureau. Train your folks better. Not everyone is a lying cheating person. Not me. What an awful experience. Never again.

We purchased 2 citrus juicers, they were both faulty. We went back and bought a completely different citrus juicer there later. This left us with 3 juicers, two of which were faulty. We decided to return the two that were faulty. We arrive there, we forgot the receipts. They tell us that they need the receipts. My husband runs home to get them and the girl starts processing the returns. She then says it has been used, can't return it. I said how were we to know that they were faulty if we hadn't of used them? Can I talk to a manager. She gets on the phone with him (Whit), she says he will tell me the same thing so why would I want to talk to him? I told her that I wish to speak to the manager. She is on the headset phone and she says something and then she tells me that he's on the phone with a different customer. I tell her that I will wait. She immediately presses a button on her headset and says that they said they are just going to wait here. 30 seconds later the manager comes to the front and he's very rude and he is clearly treating is like we are stupid and we felt like he was discriminating because of my husband and mother in laws race. He began with saying that we can't return a product after its been used even if it is defective and that there is no store that will take used items even if they are defective. I clearly showed him that the product was defective and its wrong that they will not take it back. He then changed the subject and said that he has two of the products we were trying to return and they work fine for him, then said "do you even know how to use it because most likely you are doing it all wrong".He also said do you even know which way the lemon goes? Thats when we realized that we were being discriminated against. Thegirl that was also helping him was smirking at us. When I asked for the number and name of a district manager he said that no one else is above him. I also asked if he would show me where their policy says that and he said that there is not anything he can show me, that it's just that way. When I insisted, he pointed to an 800 number on the wall and said to just call that number. We feel that we never ever want to shop there again.

We purchased 2 citrus juicers, they were both faulty. We went back and bought a completely different citrus juicer there later. This left us with 3 juicers, two of which were faulty. We decided to return the two that were faulty. We arrive there, we forgot the receipts. They tell us that they need the receipts. My husband runs home to get them and the girl starts processing the returns. She then says it has been used, can't return it. I said how were we to know that they were faulty if we hadn't of used them? Can I talk to a manager. She gets on the phone with him ( ), she says he will tell me the same thing so why would I want to talk to him? I told her that I wish to speak to the manager. She is on the headset phone and she says something and then she tells me that he's on the phone with a different customer. I tell her that I will wait. She immediately presses a button on her headset and says that they said they are just going to wait here. 30 seconds later the manager comes to the front and he's very rude and he is clearly treating is like we are stupid and we felt like he was discriminating because of my husband and mother in laws race. He began with saying that we can't return a product after its been used even if it is defective and that there is no store that will take used items even if they are defective. I clearly showed him that the product was defective and its wrong that they will not take it back. He then changed the subject and said that he has two of the products we were trying to return and they work fine for him, then said "do you even know how to use it because most likely you are doing it all wrong".He also said do you even know which way the lemon goes? Thats when we realized that we were being discriminated against. Thegirl that was also helping him was smirking at us. When I asked for the number and name of a district manager he said that no one else is above him. I also asked if he would show me where their policy says that and he said that there is not anything he can show me, that it's just that way. When I insisted, he pointed to an 800 number on the wall and said to just call that number. We feel that we never ever want to shop there again.

I used to or base my quilts, lingerie, slippers, name brand men's and women's clothing at this store. In past year or longer this store no longer carries quality clothing, quilts with matching shams etc and the store has no organization. The Sandusky store might as well close. if I want to purchase drug store items I will go to a drug store. Example of what this store now carries. I am disappointed the District Manager has not disciplined or fired the current manager for ruining a once great store. I now go to North Olmsted TJ Maxx to make my purchases. The Sandusky store needs someone that knows how to manage a store like TJ Maxx or they will soon be closing the doors for good

I got a job at TJMaxx in salem New Hampshire thinking it would be a good place to work but I was wrong. The managers are rude and disrespectful to all their employees except the older ones. They force 16 year olds to work past 10 pm. They share personal business of an employee with every other employee in the store. And the store always looks like crap. They expect 1 person to do 3 different job positions and if they aren't perfect they get mad. The managers need attitude adjustments and to read laws because last time I checked its illegal for minors to work after 10 pm and its against hippa rights to share personal information. ive heard them talk about other employees countless times sharing personal information and about how they work. The managers in this store make the company look awful. I would never recommend someone to work there. Besides the people, the pay is awful. Someone who's worked there over a year still only makes as much as someone just starting ($7.50). Horrible place. It needs to be fixed.

Every time I make the mistake of forgetting what type of people work at department stores like this where the company (TJX) is benefiting (tax wise) from hiring employees who are co-dependent on the government for HPD (Housing Preservation Development) housing subsidized vouchers, welfare or EBT Food stamps I regret interacting with such people even though in this world we have to deal with ALL types of people. Every time I visit this particular Marshalls and other ones located in the five boroughs of NYC I can expect to be sexually harassed and prayed upon by the governmental employees who are single mothers etc looking to compliment their welfare benefits etc with by other types of cash flow which is having sexual relations with customers who will help them financially based on sex. I wouldn't think of touching these filthy women nor would I engage in any conversations with them other than customer service related issues. I see these ladies disrespecting themselves and the customers (especially the ones that are well dressed in designer clothing) to get what they call a "come up". I am not a source of any type of "come up" nor am I the government. That is one reason why I think twice before entering these Marshalls stores located in the five boroughs of NYC because most of the women there are prostitutes and I do not want to contribute to any disease epidemic based on any sexual contact with these woman of any kind. YUCK! NO THANKS!

I do volunteer work at a senior citizens center. a 90 yrs old man with dementia was found to be buying clothes( using all his savings) for his wife that that had passed away 2 years ago. I agreed to take him tp store with the meserchandise about $200 worth so he could get a credit and buy something for Him.
Well the manager, of store in KIngs Park, store # 0589, name ROCIO CUNALATA literally interrigated me and made me feel like items were stolen. Then she insisted on speaking to the old man. I requesred she Not speak to the old man because he could have a breakdown about his wife(it took us a long time to get him to realize the clothing had to be returned for his wife was gone) jbut she Completely ignored me and went to him anyway and began whispering to him. Now my ob is to Protect him. I finally had to intervine and then she took another 10 minutes scurtinizing My id and his.
This manager is known for being the Rudest, nastiest person ever! Ive heard numerous complaints about her from other seniors and workers. Now they ALL refuse to shop at this store. I will see to it the corporate office address her disgraceful behavior

Yesterday, I lost my Polo Ralph Lauren sunglasses to Lake Lanier. So today, I decided I was going to look for a new pair. I started at the sunglasses stores in the area but thought I would try my TJ Maxx (which I am a super regular shopper) because I knew sometimes they had higher end sunglasses manufacturers. I found a pair of Ray Ban Wayfarers and decided they were exactly what I wanted and at a good price so bought them. I have since gotten back home and since I tend to do recon on everything I purchase I noticed that the numbers on the onside frame and decided to see what type of deal I had just gotten, but to my shock I could not fins these numbers anywhere online. So I decided to take them to a retailer of Ray Ban sunglasses and they spotted they were fakes right away. I also looked at the tag that is on the sunglasses and noticed it was the tag that appears to my knowledge to be a return label because it only has the price and doesn't have the typical compare at ($) and up and is printed in a different font. I don't know if these were returned and the TJ Maxx employee just overlooked it, but either way this is ridiculous and I expect higher standards from a store I probably shop at once a week. I don't know what to do at this point but to file a complaint and try and speak with a store manager or higher and figure out why I was sold a fake product for brand price.

As you can see in the photos below wrong starting numbers for Ray Ban which start with RB not W714PD
and in the other picture fake screws. These are what told me screams fake from the Ray Ban Retailer I asked.