Menu
T.J. Maxx Customer Service Phone, Email, Contacts

T.J. Maxx
reviews & complaints

www.tjx.com
www.tjx.com

Learn how the rating is calculated

1.5 500 Reviews

T.J. Maxx Complaints Summary

61 Resolved
439 Unresolved
Our verdict: With T.J. Maxx's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for T.J. Maxx has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of T.J. Maxx. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

T.J. Maxx reviews & complaints 500

Sort by:

Newest T.J. Maxx reviews & complaints

ComplaintsBoard
T
2:49 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

T.J. Maxx - store policies

I have been (and am) an employee of TJ Maxx for many years and I am presenting my little complaints on how my store is run. As I love and fear my company let's just say I am in Maryland somewhere. Fraud We are allowing people who commit fraud to keep committing fraud because we fear them complaining to corporate. 90% of our customers are honest good...

Read full review of T.J. Maxx and 31 comments
ComplaintsBoard
A
8:24 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

T.J. Maxx rude clerk

I purchased a shirt, t-shirt, skin care and an ipod earpiece. The young, white, male clerk that rang up my purchases was Nick. I observed that he was clean cut and had 2 big "diamond" earrings (approximately 2 carats each) in both ears.

I asked if he would be able to open the earpiece as I do not have an ipod as stated on the product but had the new Droid. I wasn't sure if this would fit into my new phone.

I asked several times and each time he kept advising that "it probably would fit" but I still wanted to be certain as I did not want to make a trip back just to return the item. He then asked an older Asian clerk who then advised him that he could open the earpiece.

As I checked with my Droid, it seemed to fit but was not as snug as my current earpiece that I already had on it. Nick then asked if I wanted them and I said that I would take them. He handed them back to me with the earpiece and plastic box all disorganized. He did not bag the item; he just handed them and the box it came in to me.

I then advised him that I wanted a bag for it along with my other purchases. There was a pause thereafter. There was no motion or action from Nick to ring up my purchases. I then advised Nick that I wanted to purchase all of the other items on the counter.

I then observed him throwing the items that I was purchasing in the bag. I have always observed the store clerks at any retain store fold up any clothing purchased and then placing them in the bag(s).

It appeared to me that he was annoyed that he had to open the earpiece for me at my request.

After he threw the items in the bag, I then stated that he didn't have to be mad. He then said that he was not mad, that he was just bagging the items but the complexion on his face immediately turned red.

I then proceeded to get the cash from my bag and advised Nick that he will find other things in life that will get him mad.

At the conclusion of the sales transaction, I said "thank you Nick".

Perhaps one day Nick will understand what customer service means.

Read full review of T.J. Maxx and 2 comments
Update by 666
Feb 06, 2010 8:25 pm EST

Right On!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
I
I
ILoveCats
Topeka, US
Mar 03, 2011 8:37 pm EST

What was the point of bringing the race of these two clerks into this?

P
P
priscilla jones
Wayne, US
Feb 28, 2011 7:39 pm EST

Person: For one thing your remodeling was done 15 YEARS AGO. Come on, does your car dealship give you a 15 yr warranty or if you purchased a modem for your computer does it give a 15 warranty? NO. I seem to think that you are definitely in denial of what a contract with a warranty is. Apart from that, I personally know the contractors that work with Portland Building. They have constructed a 1500 sq ft addition to my house in 2005. They were very considerate of the fact that we were living in our home at the time of the demo and construction of my kitchen, master bath and master bedroom. They were timely, neat and very respectful. The materials: foundation, lumber, siding. electrical, heating, insulation, drywall and painting were purchased from Reputable vendors in our area. In fact, I still purchase items from 3 of them. They also warranty their products. Some with lifetime and some not. But they are always willing to help with THEIR product. Time, weather and just plain wear and tear are part of the process when owning a home. Seriously, does your car dealership warranty chips from gravel trucks hitting your car?

ComplaintsBoard
R
7:53 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

T.J. Maxx bad coordinator

I went to return some clothes at Tj maxx, the coordinator Lysa D. roll her eyes and said HOLLY S... NOT AGAIN, I been shopping at Tj for years, NOT ENYMORE, afters this incident; MACY'S got better employees that respect all custumers, I do shopping all over the world, and I will make sure non of my friends come to the store PITTSFIELD, MA is out of the map for me.

Priscilla,

Read full review of T.J. Maxx and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
jla122982
Worcester, US
Aug 28, 2011 2:00 am EDT

we'll miss you and your 474, 096 returns a week!

ComplaintsBoard
C
12:44 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

T.J. Maxx return policy

The receipt says that you can return items with a receipt within 30 days. The problem is that when i went to return an item that was bought for me as a gift and the returns counter said T.J. Maxx had a Christmas policy. This policy she said but could not show me proof of meant that after the 5th of January i could not return the item for the money that was paid for it but had to get a money order. Their was no gift receipt for this item it was a regular receipt. I have shopped at T.J. Maxx before and even worked there when i was a teenager and have never heard of this policy and still haven't seen any proof of it. I don't plan on returning any time soon because of the aggravation.

Read full review of T.J. Maxx and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
L
L
Linda Stewart
Granby, US
Apr 29, 2009 8:18 pm EDT

I have been a loyal shopper ever since the store has opened I live close by and stop in many times a week. The store up untill a week a go has always been clean with friendly people working there it was unlike any other t.j.maxx. I came in about a week a go and was shocked to find I could hardly get down the paths for tables of shoes. There was not enough room to walk and if some one else was in the way you couldn't go around them. The store was a mess not like it had ever been before so I asked a girl ware the store manager was. I was pointed in the direction of her and made my way over.The manager was at the front of the store talking very louldly to a young girl. The manager was having one of the girls take down a display wall because the manager told her it was not classy. The girl looked very upsett and did as she was told then muttered that the girl had no class either I was shocked to see that. I then went over to the manager and told her about the shoe tables and she told me this is the way we do things now. I then said it never looked this poorly befor and the store manager told me things change. I felt she was rude lould and she her self was lacking any kind of class. I will no longer be going to that store because they do not know how to talk to people.

ComplaintsBoard
L
6:30 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

T.J. Maxx sorry manager

The store manager at the TJ Maxx in Cookeville, TN is a sorry manager. On Dec 7th an associate's mother got into a bad car wreck. When the associate asked to leave, the manager gave her a box of tissues and told her to get back in the fitting room. The associate's mother ended up with a broken leg and her mouth was wired. The manager would not let the associate leave. I don't know about anybody else, but if that was my mother, I would have just walked out and went to the hospital. The manager should have just let the young lady leave. This manager had no right making the young lady stay there while her mother was being rushed to the hospital.

Read full review of T.J. Maxx and 21 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
21 comments
Add a comment
S
S
srchng4care
garland, US
May 11, 2011 10:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

pink is like 6-7 months pregnant i think

B
B
bearpoop
e stroudsburg, Pennsylvania, US
May 10, 2011 1:30 am EDT

have you ever heard carma . payback is a butch. hope that know one in his family will have to pay the pay back with some terrable cause because of his ###ed up person that he or she is .once an ### hole always an ### hole.

T
T
Tigerblood
Cleveland, US
May 09, 2011 4:59 pm EDT

I would've told that manager to shove the tissues up their ### and walked out. You can get another job, but not another mother.

A
A
amandalee
, US
May 06, 2011 6:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

It is so funny that this chick Irish really thinks that she is better that anyone on here. You really are delusional sweetheart. Arent you the one thats on "VACATION" why on earth are you still on this board talking trash. You clearly have no life, no REAL friends and i highly doubt that you have a husband. No man on earth would want a sailor talking sheman as a wife. Men like ladies...not trash. You need help...a therapist, alot of drugs, GOD, maybe even group sessions about accepting who you really are...lol
Look into Irsh, i hope you can finally love yourself so you wont be so hateful

S
S
srchng4care
garland, US
May 05, 2011 8:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

hoy?

alrighty then

S
S
srchng4care
garland, US
May 05, 2011 7:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

felix cinco de mayo que va ser?

S
S
srchng4care
garland, US
May 05, 2011 7:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

ive skimmed through several of these pages to see why all you haters have a problem with irish and basically her by herself has ripped you all a new one you all ganged up on her OVER NOTHING and you all pretty much got OWNED!

S
S
srchng4care
garland, US
May 05, 2011 7:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

irsh on the FIRST PAGE was feeling sorry sorry for the employee and expressed that opinion realitycheckgal633 and Minayang also had opinions why arent they trolls?

S
S
srchng4care
garland, US
May 05, 2011 7:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

what i wrote said FIRST PAGE you think im gonna sit here for an hour and read 15 pages of crap no! i read the first page and obviously YOU didnt read the first page

S
S
srchng4care
garland, US
May 05, 2011 5:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i know im like a year late but damn on the first page irish you were getting ### on from every direction FOR NO REASON your were totally right!

ComplaintsBoard
L
4:52 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

T.J. Maxx rude cashier

I wanted to return a pair of designer shoes, and when the cashier looked at the bottom of the shoes, she shouted that these had been worn. I replied that they were not, and she looked at me like I was the biggest lier in the world and accused me again of wearing them. I tried to explain to her and the manager standing next to her that I did not wear the shoes and I would never return used shoes. There was some dirt on the bottom of the platform, but I showed the manager the heel which was untouched. I wanted to bring another pair of the same shoes (or any other) from the store to prove that when you try shoes on, they automatically get dirty and I bought them dirty already (but, it wasn't so bad at all).

Finally, she gave me the money back, but did not say sorry or explain her false accusing. Integrity is a part of my life, and, naturally, I feel very disappointed when people question it in such a rude way. The cashier made a wrong assumption and never apologized. If she did not have an opportunity to learn some ethical manners when being risen up, at least the store should provide some training to improve and/or teach to appropriate behavior and customer service.

Read full review of T.J. Maxx and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
C
C
CustomerServiceAssociate
Seattle, US
Feb 18, 2015 12:54 am EST

I work for TJX. I'm so sorry that happened to you! Whenever cashiers double-charge, which is always on accident, our supervisors and/or managers will return the double charge with no complaint whatsoever. She should have at the very least kept her mouth shut while her supervisor processed the double charge-return. If you remember her name you should complain about it to the manager.

But also, keep in mind cashiers deal with customers every day that try to steal and pay for stuff cheaper than it is listed for. So she could have been having a bad day filled with rude customers, and the pressure just got to her. But I'm sorry you had to deal with that. What's worse I guess is I'm also just a cashier, not a supervisor or manager, and I'm the one apologizing, not her or her manager. Sorry, again :(

D
D
Don Streamwood
Streamwood, US
May 07, 2014 9:18 pm EDT

Today, I had a bad experience because of one of the cashier ladies. I brought 6 apparels to check out, and it turned out 7 apparels checked out. I found it when I came out to drive my car. I came back to the service desk, and I said there's double charged. The cashier lady spent a lot of time to check all the items with the receipt trying to argue that I somehow missed or hid any one item. I was embarrassed but in fact showed her the same product number charged twice. Even after that, she did not say sorry, but she acted like she was condescendingly giving the money back. I felt so angry at attitude and rudeness. So I called the manager, and the manager came to say sorry right away. The manager said there might be the bar code detector problem. Since the same product was charged twice not in a row accidentally but twice after another item charged. I think it could be done deliberately. However, still, the cashier who made a mistake did not say sorry but said to my wife, "You look at me like you want to kill me!" Oh, my goodness! This was so rude and so intimidating remarks, and even my son who's 8 years old was standing beside us. I do not know how to complain enough this bad experience there today. The TJ Maxx is located at 2700 S Sutton Rd Hoffman Estates, IL

S
S
schnighter
Pensacola, US
Mar 26, 2012 6:23 pm EDT

Well i am an T.J Maxx employee and i will say some employees are rudebut you cant say that for all .. its just the personality of the person .. and why would you want to talk about someone being "big and bad" & you having them one on one, are you plaining fighting an employee over some dirty shoes ?

C
C
ComplaintsBoardMember20
Severn, US
Sep 27, 2010 9:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Want to say that I'm not happy with the service at my local Marshalls(same family), like you I experienced bad attitude and rudeness as if my mother and I were degenerates.

I didn't realize the amount of the other shoppers of these two names that have had received such bad service.

M
M
Minayang
St. Paul, US
Mar 06, 2010 7:32 pm EST

Yeah, most of the time shoes are tried on in the store so it ends up having some dirt on it. It should of been fine being returned if the tags and everything was attached.

ComplaintsBoard
A
10:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

T.J. Maxx rude customer service

10/06/ 2009.

I been shopping at TJ Maxx for the last 15 years and had the best customner service anywhere till tonight. While shopping at the Bangor Maine store, I was trying to pick out some diffrent outfits, it was in the last hour that they were open, They had maintenance crew out moving all the racks, everytime I went for a rack they would shove it out of my way and take it stuffing them all in one corner where I couldn't access anything, while in this same time some lady would bellow out on the intercome please hurry an make y our final selections and bring them to the front reminding me every 5 mins they were about to close. These people giving me dirty looks. So at the end of the night I found a few items and the manager MITSY gave me a hard time about trying them on and when I needed a diffrent size she stated "sir we are closed" in a very rude disrespectful tone. So I was unable to make my purchase. Then on the way out she pushed us out the door and locked them behind me. Further more giving me more dirty looks like how dare i even be there.
In All the years I have shopped at TJ Maxx the entire staff has always been excellent. But this one incedent with this one lady, has put a bad taste in my mouth, I don't think I have ever felt that humilated in all my life.
For the record, I have spent nearly a grand a week at this store for a long time, an always enjoyed my experiance there.
Untill this evening this evening this Manager named Mitsy, they called her was one of the rudest people I have ever met. Very poor customer service, and people skills I have ever seen. Tj Maxx and Marshalls is'nt the only game in town, dispite good name brands. I will be bringing my business to Burlington Coat Factory, which has excellent name brands AND customer service.
I will make sure my co horts and affiliates, bring there business elsewhere as the result of this one person. Furthermore, I am not one to come on to these complaint sites, but this business, needs to know that this person has no business in customer service and tonight I felt like the whole time I was there, I was more of a bother to them, and didn't belong.

Read full review of T.J. Maxx and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
P
P
Pplwillcomplainaboutanything
San Mateo, US
May 29, 2011 9:31 am EDT

If the issue was with the cleaning crew condensing racks together and thus not allowing you to shop off them, then you should probably know that these cleaning crews also are not hired directly by TJ Maxx and are simply contracted out by the cleaning agency who TJ Maxx contracts to clean their stores. And you should also probably know that these stores do not start this process until the store is closed. Which tells me that by "the last hour", you probably either mean the last few mins or when they are already closed.

It's unfortunate that you were rushed during your shopping experience, but stores do have a limited payroll and can only afford to keep staff for so many non-productive hours (after the store is closed and is no longer making anymore money). As such, they need to make sure they utilize the associates as effectively as possible so that the store is cleaned, prepped, and ready for business the next morning. When customers stay after hours, this delays the process thus driving up cost of payroll (which subsequently gets passed on to consumers in the form of higher prices) or leaving stores in a state that is less than desireable for an ideal shopping experience.

P
P
pupcakes
, US
Mar 31, 2011 2:12 pm EDT

in addition to the comments before mine, which i commend, for having a "grand" a week to blow at tj maxx you sure can't spell. i'd love to know what you do for a living.

S
S
Sighing
Pall Mall, US
Mar 25, 2010 9:21 pm EDT

For the $52, 000 a year you claim to spend at the store, it would have been more efficient for you to have bribed the overworked manager to stay after the store had closed than to complain here to an audience that (most of us) works for minimum wage at retail stores and can't identify with your budget or your attitude at all.

W
W
worked retail for 40 years
sitting bull, US
Mar 25, 2010 9:16 pm EDT

If you were shopping at the last hour of the day you obviously have nothing to do. If you have been shopping at tjmaxx for 15 years, you should know that they have to start cleaning up the mess after the supper hour, so they can get home at a decent hour. They have to stay at least 45 min AFTER the store closes to make sure it is at least not trashed for the next morning for the next round of slobs to make their way into the store. If people weren't such slobs, the store wouldn't look the way it does and the cleaning crew would not have to move all the racks to clean under them. People throw everything under the racks from used kotex to dirty diapers to soiled underwear. Not including any kind of drinks or food. If the store wasn't cleaned, merchandise would be moving on the floor. Company policy dictates when and what will be said at the closing announcement, if you have a watch, the announcements would not have to be said, and customers are NEVER PUSHED OUT THE DOOR. If you have so many issues, why don't you get a job there and see what its like, you will change your tune pretty fast and give these people medals for putting up with people like you

ComplaintsBoard
I
11:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

T.J. Maxx customer service

While in the store for an exhange of merchandise I encountered a very rude associate. In a very rude manner as if I were a child or a animal I had a sales associate to bark orders at me as to where to STAND for returns. We I expressed my displeasure in her tone & stated that she would not speak to me in such a manner she called for her manager. The manager simply thought it would placate me by saying...sorry! When I explained to her although this way my first experience with the sales associate & her unproffessional demeanor it was not the 1st time I had WITNESSED her rude behavior with other people in the store. The MANAGER stated I was causing a scene. Not once did I yell. But my irritation in her non-chalance was felt & she deemed that as a scene. She then walked away from me standing at the counter speaking. Upon my exit of the store the manager along with the rude associate and another associate shared a laugh. It seems to me the MANAGER nor her associates know a thing about customer service.

Read full review of T.J. Maxx and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
TJ Maxim
rockville, US
Feb 18, 2010 12:41 pm EST

Maybe you are not the Queen of England. Maybe people stand in every direction like cattle. Maybe sometimes you don't need to be right. There is customer service and there is the kissing ### of some obnoxious (old, white )lady...

ComplaintsBoard
A
11:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

T.J. Maxx very rude cashier

I went into the Deerfield Beach T.J. maxx to return some items last week for a friend. I was waited on by a man named Marcus. He immediatley began examing my reciept and the tags on the merchandise as if I am some kind of theif. He looked in some book and then scanned the tags through a computer. After this he came back and said "Hunn, these are 20 dollar shoes not 70 dollar Juicy Coture shoes OK, We wont be returning these, and as for your shirts these are not 40 dollar Ed Hardy shirts these are thrift shop shirts so if you think I was born yesterday you were sadly mistaking" Excuse Me! Who does this kid think he is? I told him i was just doing a favor for a friend. He then told me that he knew exactly what was going on here and also said exactly these words, " Hun on your best day you wont be as smart as i am on my worst day. do you understand?!" I cursed at him and demanded to see the manager. I was rudely greeted by the store manager, an equally as rude and ignorant man named M. Richard who also said the these tags were wrong. Together the two continued to belittle me and embarass me infront of everyone. They kept pointing at some typed letter taped at the register. The two even seemed to find how rude they were being funny because they kept laughing at their own comments. Both of them deserve each other and have no buisness working with the public period!

Read full review of T.J. Maxx and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
I
I
ILoveCats
Topeka, US
Mar 03, 2011 8:35 pm EST

Sorry, my comment above was meant for another post.

I
I
ILoveCats
Topeka, US
Mar 03, 2011 8:34 pm EST

What was the point of bringing the race of these two clerks into this?

T
T
TJ Maxim
rockville, US
Feb 18, 2010 12:49 pm EST

I hate you ticket switchers that start cursing, yelling, denying everything... It's not my policy it's the store's . If I take your crap back then I get reprimanded for it. I don't start off hating you... but you make me. There are some pleasant crooks that just comeback a different day or to a different store... You need to fight like somebeast. You know you did something wrong that's why you get emotional about it. I call as many of you in to security as I can so they have a clear picture of you. Or toss your forgotten keys/ids in the trash...

K
K
Kennedy3601
Lewiston, US
Jan 19, 2010 6:47 pm EST

No one said you were a theif...uhh duh of course he's supposed to check the receipts and tickets? What the hell else are they for?

D
D
d24
Wadley, US
Nov 14, 2009 11:56 pm EST

I think you were not treated wrong in any way. YOU THE CUSTOMER NEED AN ATTIDUTE ADJUSTMENT. They were only doing there job. A person like you shouldn't be allowed in public!

B
B
Beatrice1239
Honolulu, US
Nov 06, 2009 8:34 pm EST

Honestly, I think you need to ask yourself, "is my friend who asked me to return these items actually my friend?" All stores have ways of knowing if tickets have been changed and it sounds like your friend was trying to pull the big switch-a-roo to get some extra cash. The boy nor the manager were polite to you and should have been more discrete. However, they were just following company policy and procedure, by not returning the merchandise. Your friend, however, was clearly doing something fraudulent and didn't care if you took the heat for it, if the cashier did not accept the merchandise back for the price marked.

N
N
nandanandaboogie
, US
Oct 04, 2009 2:03 am EDT

So wrong of them to mistreat you like a customer. You should sue the store for their actions on their service. That's NO way to treat a customer.

ComplaintsBoard
D
9:00 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

T.J. Maxx return policy

I went to purchase a handbag for my daughters 16th birthday. Knowing that if she did not like it we could go back and exchange the handbag.

While I was there I found another handbag with no price on it, I brought it to the customers service desk to ask about pricing. The bag had a recipe in it along with a couple coins, gum rapper and a coin purse.
The handle on the bag was broken off and the side that the handle should have been attached too was sewn back together. Obviously a used bag.

The manager stated that he didn't even think that it was a bag that tj maxx sold, but if I wanted it, it would be $10.00. Then the manager stated "if the customers doesn't buy it put a tag for $10 on it and put it on the floor." well, I didn't want it, for $10.00.

I did buy a different bag for my daughter however. On 9-10-09 I bought the bag, she got the bag that night for her birthday, and on 9-11-09 she decided she wanted a smaller bag. On 9-12-09, we went to the tj maxx and asked to exchange and or return the bag. The employee linda, stated its used, there are crumbs in it, you can't exchange this. I asked for the manager, he stated it is used, it is dirty and we can't put it back for sale on the floor, you can't exchange it. I said so you can take a broken used bag that may not even be yours and put it back on the floor, but I can't exchange this bag that I just bought 2 days ago?!

He says is that the bag that we put $10 on "as is", and put on the floor and the employee was saying at the same time, we threw that bag out. Sooooo which is it? You threw it out... You put it up for sale...?

The bag was not dirty, it wasn't used! My daughter had it literally for 1 day! The manager had no eye contact and walked away from the counter before I was done talking.

Read full review of T.J. Maxx
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
12:28 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

T.J. Maxx rude service

I was just in TJ MAXX on Reisterstown Road in Owings Mills, Maryland to purchase several items. I asked a lady to help me with a pair of shoes for the price, her name as Sandy, she was so rude that I almost walked out. she was slamming shoes on the counter and said tell the cashier that I said to use $24.99...My friend and I were both taken back by this lack of customer service. My receipt # [protected]. I did purchase the shoes but I will think long and hard before I go back to TJMAXX again...

R Lucchesi
[protected]@insurance-inc.com

Read full review of T.J. Maxx and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
J
J
jla122982
Worcester, US
Aug 28, 2011 2:02 am EDT

you were probably rude to her.

B
B
burnedagain
Hull, US
Oct 01, 2009 7:04 pm EDT

funny that customer service is # 1 but then we get called in to see why we aren't doing our job..Wait! I thought cust. serv. was our= job?

B
B
burnedagain
Hull, US
Oct 01, 2009 6:56 pm EDT

how rude... I work there & agree that many of the associates are rude... Next time realize that we are also badly treated at some stores... many are told door to floor over and over again. our every move, comment, break time, whAt we look like ooooooooooooohhhhhhhhhhhhh, don't get me started. we are ridden hard.I'm happy to help customers but in the end the managers screw u over. customers and employees.. I am angry 4 you!

ComplaintsBoard
H
4:04 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

T.J. Maxx poor customer servive

TJ Maxx in Woburn MA has a terrible customer service. I have been through serious illness (cancer) and treatments and was unable to wait for a long waiting line in the check out area, and this store offered no place to sit in the area. So I asked for help. The manager Rick refused to help me for a speedy checkout. Then I waited in a shorter return waiting line and when I was called I told the cashier that I was unable to stand that if she could help me check out. She also said no to me. I ended up buying nothing. I drove all the way to buy one item (I only had enough energy to shop for one item) in the TJ Maxx store. All I received was inhumane treatment! I was sad and outraged. This incident happened on 8/24/09 early afternoon.

Read full review of T.J. Maxx and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
S
S
Shannon36535
Foley, US
Feb 09, 2011 4:16 pm EST

Asking for a place to sit while you are ill is not asking for special treatment. They have shopping carts that are wheel chairs now with baskets attached plus as management it is the responsibility of manangement to make every customer service experience enjoyable. Saveyshopper... I am sure you would have a different opinion if it had been your mother, sister or daughter in this situation. You would have wanted someone to help or perhaps made the effort to help your family member yourself.

S
S
saveyshopper1
, US
Feb 09, 2011 4:04 pm EST

Oh please... people should stop expecting special treatment! It is not the world's responsibility cater to your every need. Everyone demands "fair treatment" until it involves them... then they want special treatment! Get over it!

S
S
Shannon36535
Foley, US
Feb 09, 2011 3:58 pm EST

Im sorry for your illness but why not prepare and have someone go with you that could have helped, perhaps take a wheel chair with you. I know cancer is the hardest thing on the body and even harder on the spirit and people forget that. You are far from an idiot so ignore savey shopper but people have very little manners these days and dont go out of there way to help people anymore for the most part. Its a sad thing.

S
S
saveyshopper1
, US
Feb 09, 2011 3:50 pm EST

So you are upset because you didn't get special treatment. Idiot! What about the people who followed the rules and waited in line, you are not more special then them. Grow up!

M
M
Minayang
St. Paul, US
Mar 06, 2010 7:30 pm EST

Normally the employees can check you out but it usually depends on the managers answer. But I would've checked you out...I sometimes do it at the jewelery counter when the person has like 1 or 2 items. I know I'm not suppose to but sometimes I feel horrible that customers have to go through that kind of treatment.

ComplaintsBoard
T
9:04 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

T.J. Maxx service

my husband, my son and i walked to the front door of the store . as i lifted my arm to open the door a woman rushed to the door and started to lock the very top of the door. the three of us were frozen with disbelief. because of the look on our faces she cracks the door for an awkward moment waiting for my response to her locking the door in our faces at 7:50 . i ask "are you guys closed ". she say"yes". what time do you close. 8:00. it's not 8:00. we always close 5 minutes before.after all that its still not even 7:55. i looked at my sprint phone it's 7:53. after i looked at my phone she says "is there a certain thing you wanted to get very quickly". no, i wanted to look. i was shocked and speechless so she just shut the door and locked it. when i finally came to my sences and i called the store to get her name she mumbled it . i let her know that i didn't hear her clearly, she hung up in my face. i called right back, it rung for a while then someone picked up and hung up. wow i am still puzzled!

Read full review of T.J. Maxx and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
Wine Is Good
Wine Is Good
, US
May 16, 2016 8:22 am EDT

What they said.

J
J
jla122982
Worcester, US
Aug 28, 2011 1:59 am EDT

oh poor u! i suppose she should have opened it up and let u all in to stay as long as you wanted. you want to "shop around" 10 mins before closing? it's not like we're tired and want to go home to our families or anything. we're not real people.

T
T
TJ Maxim
rockville, US
Feb 18, 2010 1:46 pm EST

next time come in at reasonable time not 10 minutes before the store closes... I know you people that come in 5 min before closing stay 30 min past closing and buy $5 worth at the end...

ComplaintsBoard
K
8:12 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

T.J. Maxx - bad employer

I have been a TJ Maxx customer for several years and also a Customer Service Manager at a retail store. Today i was shopping and as i was looking for a pants for my husband one of the employee's came by doing the reshop, and she found a pair pants at the floor ( like every store ) she thought i let that follow and refuse to pick-up. But when i came by wa...

Read full review of T.J. Maxx and 15 comments
ComplaintsBoard
M
2:33 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

T.J. Maxx - lost my ring in the jewelry counter

I was trying a bangle cuff at the jewelry counter, and I had to remove my ring from my finger because the bangle cuff won't fit and it's hitting my ring whenever I start to put it on ( it has to pass through my hands up to my wrist) . I am very positive that I removed it and put it on top of the glass counter. But, my son had to go to the bathroom and I had...

Read full review of T.J. Maxx and 5 comments
ComplaintsBoard
U
4:45 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

T.J. Maxx - lied about return policy

TJ Maxx has a return policy that you can return merchandise w/o a receipt within 90 days. I went in to get store credit for an item and the employee - Jenn Whiting and the manager - Shan Lee would not return the item. They said it was not "in the system. However, I bought the item and tried to return it within 3 weeks --well within TJ Maxx's 90 day return...

Read full review of T.J. Maxx and 10 comments
ComplaintsBoard
X
9:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

T.J. Maxx unprofessional employees

I have frequented TJ Maxx for many years and have usually had decent customer service. This complaint isn't going to make me stop shopping there but it's to make others aware what to expect.

I was there 2 days ago looking for a pair of jeans. I had an armful of jeans when I went to the dressing rooms. I waited patiently for somebody to come count my items and give me one of those number things so I could try them on. After about 5 minutes of waiting and two employees came out and immediately started talking to one another about, no lie, her "baby daddy" and how he's screwing her out of child support and whatnot acting as if I wasn't even there.

I'm generally not one to complain about stuff like this but after asking if I could try my stuff on she rolled her eyes at me, took the stuff out of my arms to count and continued talking about all this stuff with the employee like I wasn't even there.

I know the whole retail experience is generally not great but I don't think that's any excuse to roll your eyes at a customer for wanting to try on clothes just because you want to continue your conversation. I wasn't being some annoying person or anything.

Read full review of T.J. Maxx and 4 comments
Update by XenoMiang
Aug 05, 2009 9:20 pm EDT

By the way ... I don't know why it added all those 's in my complaint. Sorry about that.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
M
M
mn mg
, US
Dec 13, 2013 3:42 pm EST

Is there a receptive way to tell the management team that they all need to take a sensitivity course, it seems like they are all to busy with there own job to take time to check on employees, there is so much drama going on with management, divorce, " I have so much on my plate today", not understanding employees needs if they have disabilities, and management talking with employees about other employees.

M
M
Minayang
St. Paul, US
Mar 06, 2010 8:08 pm EST

HAHAHA! That's right! But usually TJMaxx would hire anyone who can breathe.

T
T
TJ Maxim
rockville, US
Feb 18, 2010 12:16 pm EST

you would be out for some revenge with 13 cent raises

H
H
Hate Bad Service
Keego Harbor, US
Dec 03, 2009 11:03 pm EST

I agree, they need to either train their low paid employees on "customer service", I feel like these people that are hired are out for some revenge.

ComplaintsBoard
T
11:46 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

T.J. Maxx more cashiers

I shop at TJ MAXX'S at least twice a month. I often shop during my lunch hour. The TJ MAXX'S at 14754 Preston Rd. is always busy during lunch. The line is always long with only (2) cashiers. I have seen customer leave items which they wish to purchase at the front counters, because the wait is always long with only (2) cashiers. I sometime think of the moneys lost due to not having more cashiers.

Read full review of T.J. Maxx and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
T
T
TJ Maxim
rockville, US
Apr 01, 2010 8:04 am EDT

There ain't any cashiers cuz tjmaxx is understaffing to save money. Corporate gives pay roll and they allocate hours accordingly. They have people but they feel its not in their best interest to use them (cuz they have to pay them...)

X
X
XenoMiang
Dallas, US
Aug 07, 2009 4:07 pm EDT

I understand, this is definitely not my favorite TJ Maxx I've ever been too. I've had problems with employees and wait times as well.

ComplaintsBoard
D
4:07 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

T.J. Maxx rude clerk

I purchased a pair of earrings in the fine jewelry dept. in the Rock Hill store. I loved them...unfortunately the clasp broke the first time that I wore them. I tried to return them to the store (I had the receipt) and was told by a very rude clerk that I needed the small tag that was attached to the earrings to return them--even with my receipt. I was not told at the time of purchase that I would need this tag, only the receipt! She was so rude and made me feel like I was trying to scam her. There were other customers at the jewelry counter--and she was so rude and smirked so I kept the receipt-- I told her to keep the earrings they were no good to me broken! So beware T J Maxx shoppers!

Read full review of T.J. Maxx
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
V
1:19 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

T.J. Maxx terrible costumer service!

I was disgusted! A few days ago I was returning some items for my mother. She handed me the items and the receipt, and I went on my way to return it. I was just the messenger for her and didn't know nor care about the items or when they were bought or what they were, etc. I stood in line and when the woman finished with the costumer in front of me, i walked up to the counter. she didnt look at me or acknowledge my presence, so i waited. without looking up after a few minutes, she said "Go ahead!" Um, excuse me? I pulled out my items and handed her the receipt. She stocked her leg up in front of her, started chomping her gum and reviewing the receipt (like a true professional... not!). after a few minutes she looked at me and said "This time ill give it to you, but it is past the deadline and that is completely REDICULOUS" she shoved the receipt in my face and showed me the deadline, THEN took a pen, circled it, and shoved it in my face again (in case i was completely blind the first time?). i said ok calmly, because it was NOT my receipt, i had no idea, and was not in the mood to deal with her rudeness. she kept going on about how now shes going to have to go out of her way to make extra markdowns because of careless costumers, blah blah blah. get over yourself, hotshot, and learn how to talk to costumers! A simple respectful explanation about how its past 30 days and too late to return it would have been fine! I left completely angered and embarrased. but I was in a rush and did not have time to speak to her manager. What an old hog, I remember her name and hope to return and tell her what a disgusting employee she is.

Read full review of T.J. Maxx and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
A
A
ajs321
Burlington, US
Jan 24, 2011 3:17 am EST

A cashier doesnt have any power, but in some stores the only people allowed to take returns are front line supervisors who do have the power to decline a return. They are trained to follow a set of rules for returns, and they are only doing their jobs. When a rude or obnoxious customer comes along and puts up a fight about a certain policy, a manager sometimes bends the rules so the customer doesnt report them. It puts the associate in a bad position and makes them look like an idiot even though they were only doing what they were trained to do. And yes, you do get the occasional cranky associate when you have to deal with people all day that have bad attitude and that are just waiting to pick a fight with you.

L
L
lmmad
, US
Jan 08, 2011 9:23 pm EST

I love it when nasty salespeople who think they have the "power" to decline a return because of their unprofessional
bias, call the manager over, and the manager tells them to give us our damn money back. Who do these cashiers
think they are? If it wasn't for our bucks, you wouldn't be making your six dollars an hour. Management knows this, its about time the clerks learn this lesson also. You're a cashier, ok. Your not REALLY in control, like you want to be. And stop telling your friends and family to come in for the "hook up" when the manager leaves. Often times
it is not the customers stealing, but "set ups" by employees. Otherwise, the Clerks would at least look up and pretend
they are surprised when the alarm goes off when one of their friends walks out of the store with merchandise.

V
V
vic100
, US
Nov 14, 2009 11:56 pm EST

your clearly the idiot. this isnt a spelling bee its a place for complaints about tjmaxx. go to a ### website if thats what your in the mood for. why be rude for absolutely no reason>? ugh

D
D
d24
Wadley, US
Nov 14, 2009 11:21 am EST

Tjmaxx is not a good place to work.

L
L
lilvixen69
Sometown, CA
Sep 03, 2009 12:00 pm EDT

CUSTOMERS, you idiot, not COSTUMERS.

T.J. Maxx In-depth Review

Product Selection:

T.J. Maxx offers a wide range of products, catering to various needs and preferences. Whether you're looking for clothing, home decor, or accessories, they have it all. The quality of their products is generally good, with many customers praising the durability and longevity of their purchases. Additionally, T.J. Maxx stocks popular brands, giving shoppers access to their favorite labels at affordable prices.

Pricing:

T.J. Maxx is known for its competitive pricing, offering products at discounted rates compared to other retailers. They frequently have sales and promotions, allowing customers to save even more. The value for money at T.J. Maxx is excellent, as you can find high-quality items at affordable prices.

Customer Service:

The staff at T.J. Maxx is knowledgeable and always ready to assist customers. They are well-informed about the products and can provide helpful recommendations. The store is also responsive to queries and complaints, ensuring that customer concerns are addressed promptly. T.J. Maxx has customer-friendly return and exchange policies, making it easy for shoppers to make returns or exchanges if needed.

Shopping Experience:

T.J. Maxx stores are well-organized and have a layout that makes it easy to navigate. The aisles are spacious, allowing customers to browse comfortably. The store maintains a high level of cleanliness, creating a pleasant shopping environment. The overall ambience is inviting, making the shopping experience enjoyable.

Online Shopping:

T.J. Maxx's website is designed with user-friendliness in mind. It is easy to navigate, with clear categories and search functions. The product descriptions and images are detailed and accurate, giving customers a good understanding of what they are purchasing. The shipping and delivery process is efficient, with timely deliveries and reliable tracking information.

Loyalty Programs:

T.J. Maxx offers benefits and rewards through their loyalty program. Members can enjoy exclusive discounts, early access to sales, and special promotions. The enrollment process is straightforward, and the program is easy to use, allowing customers to maximize their savings.

Community Engagement:

T.J. Maxx is actively involved in corporate social responsibility initiatives. They support local communities through various programs and initiatives. Additionally, T.J. Maxx contributes to charitable causes, making a positive impact on society.

Overall Reputation:

T.J. Maxx has built a reputation for trustworthiness and reliability. Customers are generally satisfied with their shopping experience and the quality of products offered. The company has received industry recognition and awards for their commitment to providing excellent value and customer service.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

T.J. Maxx contacts

Phone numbers

+1 (508) 390-1000 +1 (800) 926-6299 More phone numbers

Website

www.tjx.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with T.J. Maxx?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with T.J. Maxx Customer Service. Initial T.J. Maxx complaints should be directed to their team directly. You can find contact details for T.J. Maxx above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about T.J. Maxx. Discuss the issues you have had with T.J. Maxx and work with their customer service team to find a resolution.