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TiVo / Billed for TIVO for a service that is not connected

1 United States
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I called TIVO to cancel there service coonectiong to FIOS, but that I would be moving to a new location which did not have FIOS. At that time I might use TIVO. The lady said I would recieve three months free service if I reconnected at new location, but after three months they started billing me. I have not moved still use HD FIOS and billed for TIVO for a service that is not connected. They are able to tell if the service is connected, try and connect a box, without calling them it does not work.

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