Tire Works Total Car Care
reviews and complaints

Beginning of July my Ford F150 thru a check engine light. Auto zone ran code n said it was cam positioning sensors which they did not have available so I walked across parking lot to Tire Works. Guy said they had and could fix for over $300. I agreed. When I picked up truck it still drove weird. Within the week the engine light came on again n so I brought it back. This time they said it was cam phasor n timing chain, crack in thermostat evento my temperature gauge was fine n fluids were all bad n needed flush. This was over $5600. 2 weeks later I pick up truck after I called them daily n was told everyday that it would be ready tomorrow. Truck still drives weird. Take it back and now they say that the throttle needs to be repaired but I need to leave truck again so they can clean sensor n do drive tests on it. I call the next day n guy says that tech will call me back. 2 days go by with no call so I go to shop n tell them 2 give me my keys I'm done with them I will take it elsewhere. The following day I have someone look at it n he shows me that they used a ziptie to hold throttle pieces together, says they either broke or cut bolts. Also all of my fluids are barely half full and inches below fill line. I have left several messages at corporate office and still have not received a call back. The shop won't give any other number to call. I wish I never took truck there and should of gone somewhere else. My 1st visit there there was a guy screaming at them when I walked in, now I get why he was mad. They do shoddy work and won't communicate with you.

Alternator went out. Got new one put in. Died in middle of intersection 2 weeks later. Guy told us it would keep happening if we didn't get OEM parts. BUT originally was either 2100 or 1700. 2100 was oem and 1700 wasn't. So got new one. Instead of costing the extra 400...cost extra 1000 and still not running well. HELP! They never even ran prices by us first.. Just said "oh yeah, it's 1000 now". Plus gave and charged new battery when we didn't need one!

First off all he company full of [censored] and the sell you stuff they people dont really need just to get the employees hours and so forth tim not a good sells person he gimp people out of their money they sel parts and dont pit them on. They whole management sucks and they drink on the job. These place is careless and dont care about their customers. 445 w. Centennial pkwy store is a disaster and everyone that works that weak. Tim is a bum and a loser and ill kick everybody [censored] in that place.. I know where you live timmmy im going to catch your [censored] white [censored] at your crib so be prepared.

Michele Garrett [protected]

05/01/2021 invoice #8642 ($773.50) and 07/24/21 Invoice # 9409 ($497.99)

I had to bring it back on 7/24/21 because the problem wasnt not fixed and I was charged again for the work they did on 05/01/21.

5/01/21 $ 122.99 Rear Drum Brake Shoe

5/01/21 $ 38.99 Rear Drum Brake Hardware Kit

5/01/22 $4.99 Brake Cleaner

5/01/21 $297.98 Rear Brake Drum

5/01/21 $176.00 Labor

7/24/21 $60.00 Rear Drum Brake Service

7/24/21 $237.92 Rear Drum Brake shoe

7/24/21 $64.99 rear Drum Brake Hardware Kit

7/24/21 $461.98 Rear Drum Brake Wheel cylinder

7/24/21 $327.98 Rear Brake Drum

7/24/21 $45.00 Brake System Fluid Exchange

I purchased four new tires for a 2015 Mustang at Tire Works in Las Vegas store #2009. Silverado Ranch Blvd. After dropping of the car for installation, I received a call that all lug nuts needed to be replaced as Mustangs have some issues with them. I asked why all at once and the fact that after a recent oil change and tire rotation there were no issues. Assuming they would be factory lug nuts, I ok'd the change. After thinking it was odd that all lug nuts were bad, I called a local dealer for the cost of a 20 piece set. The individual price is $9.71 including tax. I was charged $16.99 per nut x's 20 for aftermarket lug nuts. My quote also included a tire protection plan for $20.00 per tire. The final bill was changed to $34.58 per tire. This is the second time their Asst. Manager, Chris, has over charged for services that I do not believe were all warranted. I believe this business arbitrarily changes quotes and adds additional expenses to increase their revenue. I called the store owner in June to complain about this same Asst. Manager, so I have to believe it's an accepted business practice by this establishment.

I came with my Toyota Camery for oil change. Walmart in CA changed my oil last and tighten the cap. Walmart in Parhump said its tight they can not do it. Walmart in Las Vegas said the same thing. By this time I knew had to go to a place that does cars only. Took it to Tire Works in Parham hoping they can open it. They did not tell me it was tight. They did not have the parts yet they tried opening the tight cap knowing from their experience it may break. I was not given an option. They broke the cap I was made to sit in the shop from 12pm to 5 pm since the manager was to drop me off hope they did not have the parts . I was told it would be here Monday morning but come Monday my car was not released. Management could not get the parts

I had to pi k up my husband from Las Vegas airport Monday 7am which he changed to 8pm .at this point had to get rental paying $60. Went to pick up car on Tues took it home oil leaked all the way home. Brought it back no empathy for all I went thru. At this point it should have been free for all the grievance I went thru. They gave me $40 break

Changed all tires, pads and rotors in July 27, 2021 at Tireworks. Drove 15,000 miles and was told front pads down to a 2. The warranty was 12000 or one year, had to go elsewhere to change front pads and rotors in April 14, 2022 as Tireworks would not help, said it was wear and tear.

Customer ID- [protected]

I take my car to fix alignment. and not fixing the alignment

The reason I am sending this complaint, I took my car to Tire Works 2015, 660 State Street Pahrump, NV. 89048. Ph# [protected].
They said the repair they done is:
Over Heating and Loosing Coola lower and upper Engine Intake Labor Engine Total: 155.00, 192.00total 356.50.
Intake Manifold Bolt Kit Total 814.48
Radiator Total 339.99
Labor-Cooling System 93.00
Item only and is not intended to problems such as Overheating 34.95
Cooling Chemical Kit 53.97
Antifreeze Disposal fee 4.00
Parts and labor total 581.93
Spark plug wire set 82.99
Sparkplug 83.94
Sub Total 166.93
Val Synpower 5Kw30 Oil 74.00
FVP Battery 184.98
Vip Member Discount 300
Intake bolts 45.99
Front Engine Kit 73.99
Temp Sender (75.00)
Service Discount 255.02
Total $2070.73 dollars, they send to Tire work Card.
Create Date 10/19/21
Date/Time11/05/21
Make Pontiac Model Grandam
The reason I mention after the car does not running, I tow my car to my house 11/16/2021.
They did not do nothing, please re-embers my $2070.73. Thank you.

I Had have a Front break service on 08/14/21 and present the $25 OFF Any Tire or Service Purchase coupon to the front desk staff--Aguirre. But he said can not honor that. I would like to contact the promotion department about this issue.
My birthday was 08/29 and the service date was 08/14/21. Why he is not accepted the Tire Works coupon with paid by official Tire Works credit card.

Tireworks 7735 W Sahara Ave 10/8/18
Went there to have them fix my flat.They said only with no paperwork because they didn't want to be liable.Would not take anything but cash. Had to buy a pack of gum and pay them $20 cash. What kind of tire place only fixes tires by cash only. That's horrible. Dont you have forms for that. Someone's pocketing. What kind of tire place won't fix tires unless you only pay cash and have no paper trail.

TIRE WORKS #03 9590 West Tropicana Ave. Las Vegas NV 89147 Tire Works has unethical business practices. I have used Tire Works services in the past and while I thought from time to time their prices were a little high they provided me with good service.
However, on Thursday July 5, 2018 my daughter's SUV battery died and needed replacing I went to Tire Works and spoke with a gentleman named Pierce. He had the battery tested and confirmed it needed replacing and that the alternator and starter tested fine. He checked his computer for a replacement battery and then check the stock in the store. He stated he did not have the recommended battery for the SUV, but he could have one delivered via company truck in 30 minutes. When I asked the price, he told me the battery would cost $220.00. I expressed concern at the cost and he replied that was the recommended battery for the vehicle. He stated there were two battery options on his computer, one better than the other (higher CCA) but they were priced the same and of course I chose the better of the two.
They installed the battery and presented me a bill for $331.38. Now I was very concerned as this was much more than I had paid for batteries in the past.
In addition to the $220.32 battery he charged $55.00 to install the battery which took 15 minutes. In fairness he did tell me about this charge up front. However, he charged me an additional $34.99 listed as a shop charge and when I inquired about this he informed me there is always a shop charge of about 10-15%. I was not informed of this charge nor was it justified given the only part involved was the battery at $220.32. I complained to Pierce that the charges were high, however, he deflected my comments. so I left.
Still not happy when I got home I looked at the battery they installed researched the web trying to see if it really sold for $220.00. I could not find this battery on the Tire Works site or any pricing information. However, when I researched the internet I did find this battery at O'Reilly Auto Parts at a list prices of $129.99.
I called Pierce at Tire Works to again express my concern about the charges. He admitted the battery came from O'Reilly and even shared Tire Works cost was $126.00 approximately. He stated his company computer calculated the $220.00. I told him his pricing was unfair and that he never informed me he was purchasing the tire from a third party. I informed him that I could have purchased that battery for $129.00 and that I had been grossly overcharged and I wanted a partial refund. Based on my calculation they had marked up the battery 74%. While Pierce did not verbalize agreement, he said he would speak with his manager and call me back. He did call me about 30 minutes later and offered the give me a voucher for shop work (wheel alignment or oil change) I declined because I was not aware of the value of those services, but mostly I was a victim of unethical business practices and was overcharged. In addition, I was not informed the battery was being sourced from a third party or that they would add 74% to the price. With the labor, shop charge and markup Tire Work's gross on this transaction was $184.31 on an item that cost them $126.00. This is not ethical or fair pricing. The only fair remedy is a refund. I would be OK with if I was fully informed of the sourcing method. I may have elected to take my car elsewhere where my relationship on this purchase would have been with only one party. I told Pierce any reasonable person would agree a 74% markup is not fair pricing. Pierce said he could not give me money back only a voucher for future service. He made an admission that there was a pricing error in their computer but was not specific. His offer of the voucher was another admission that this transaction was not fair. Later that day his boss (Peter) called and also stated they could not give me cash but that the voucher offer was still available. I told him I was going the call the corporate office. He provided me the phone number and informed me that he had already spoken to Robin in the corporate office and she would be the decision maker related to my complaint. He also said Robin was in agreement with not refunding the over payment and only providing a future service voucher. I called the corporate office on Monday 7/9/2018 provided a summary of my issue. I was told by the person answering the call that Robin would call me back.
Cust# [protected]
Order103161
Invoice [protected]

I have a complaint and would like something done, or acknowledged. Short story version is on Friday April 13, 2018 while driving to work (which I work in Henderson, live in Centennial Hills) my tire pressure light went on, I immediately got off at Russell Rd and went to the store at 7:30am. I asked the guy to please check my tire, I had my baby in the car as well. He said ok roll forward and back (didn't take my tire off or even offer to). I said there is obviously something wrong if it dropped over 10 pounds in one night. He said I don't see anything and is probably weather related so I'll just put air in it for now and if you have an issue come back. I explained to him AGAIN I have to drive a long way home on the freeway! He put air in my tire and sent me on my way. I woke up Sunday morning to an almost Flat Tire, I then took my car Monday morning to Discount Tire on Azure Rd, they immediately took my car back, took the tire off, placed it in the floating water to see where the leak was coming from, they found a nail, fixed it and also provided me information on my tires. I will be going to Discount tire this week to buy new tires and am very disappointed in Tire Works. I could of had a blow out on the freeway with my baby in the car due to this "professional's" negligence.

Customer ID #[protected]. I purchased 4 tires and wheel alignment in Dec 2017. Saturday on my way to CA, my front rear tire blows out. We go to your cactus location to have it repaired. It is deemed I repairable. He looks in the system for a new one. He finds 2 and asked his manager which one to get for us. The manager says the "defender" the man looks at him and says the defender? The manger gives him a look and says yes. He then tells me the total will be 196.00 ! I ask about the other tire and all of a sudden, he can, 't get that one for At least 2 hours. He knew I was stuck with a time restriction to get to CA and I had no choice. I had to have it done. We were totally taken advantage of and will never use tire works again. By the way, no hole in tire of anything, it just blew out! The man next to me got a quote on some work and was ready to leave because it was too high for him and the manager gave him a discount to get him to do the work. I am not sure what kind of business you run but your customer service is horrible at this location. Just cut up my tireworks credit card and will flood Facebook and anyone who wants to listen About the way we treated!

A very unhappy x customer who will take all her family business elsewhere!

I went to the Tireworks location on West Ann Road on a Sunday to have a battery replaced after having to call for roadside service to my home to jump start battery. I was charged a total of $262.50 which I thought was really high (included a charge of $21.95 for shop supplies, $55 labor, $170 for the battery and sales tax) When I contacted the district manager he had the store manager call me who said the charges were legitimate and offered me two oil changes at no charge. I should also mention that the technician who installed the battery changed my radio settings which baffled me. Why would you tamper with a customer's radio while replacing a battery? The bottom line is I don't think I will accept the offer for these free oil changes because I don't feel comfortable going back to this location for any type of service, period!