Tire Kingdom
reviews and complaints

i'm sure if they charged you ANYTHING extra on the first service claiming to have spent extra time having to clean your rims that never seem to have had a problem before that you probably would have complained just the same. As for giving you your money back, that is just easier than having to hear your continued griping!

Update: I actually did receive the refund along with an apology from the service manager. He said that even though it isn't their technical policy to remove rust from rims when installing new tires (which sounds fishy) he says they usually do. Just wanted to let everyone know that they did attempt to correct this issue, though the entire thing was still an inconvenience.

they put my life at risk by breakin and my front passenger wheel berring and not telling me til my 3rd time coming back after just wanted an oil change and an alignment

went in to buy new tires and was given cleaned up old dryrot tires and didnt find out i was ripprd off till months later when i had a problem was then told that they didnt carry that brand and was told i must of gotten them from some one else . will not return there was treated very rude.

complied w/ all stipulations, still have not recieved any gas cards
going on 4 months now
can't get hold of any live person by phone

Paid for tire 2 times. Supposed to have removed nail and didnt so I had to buy another tire. Tire was 2 yrs old.

it was said that if I spent over 500 dollars i would receive a gas card. I neve received this gas card and i have spent almost 1100 dollars since i have had the card. I would really like to get what i was promised!

I feel as if this company dosnt care about it employees or families! They expect them to work work work for lil money and seems like their goal is to rip families appart! Kids an wives need their fathers/husbands home to but you expect them to work so many hours we never get to see them! Would you want not to see your families oh wait YALL are the big wigs and don't care about how you effect the lower guys as long as your bank accounts are full that's all that matters! WELL OUR FAMILIES MATTER TO US! Quit being so greedy quit cheating employees and pay them what they are really worth they bust their butts for you and YALL act like you don't care! It's want more want more want more WELL THEN IF YALL WANT MORE MAKE IT WORTH IT!

Tire Kingdom Pays there Tech's Pennies compared to what they take in. For Instance, for installing 4 tires on a vehicles. They guy doing all the work from start to finish gets .50 cents per Tire, that's including the mount/balance. So they make a whopping $2.00 for that set of 4 tires to be installed. Oil Changes, we get 1.75 per oil change, that includes the inspection, tire rotation, topping off of all fluids. And I'm suppose to work with a smile on my face. General Service Tech's Make 6.40 an hour plus commission. Half the time your doing free work, or policy work and not making any more than that very low minimum wage. of 6.40. Policy Alignments, The GS tech gets paid $2.00 for re-aligning your vehicles. This is Labor, sometimes back busting! For $2.00? Tire Kingdom treats its employees like were in a sweatshop in China.
P.S. Then If we do an awesome job and the customer wishes to tip us. We're suppose to turn it down. Whats the world coming too?

Not surprised in the least

As a former manager for Tire Kingdom, I can say with great confidence that the company only cares about one thing: Profit.
Sure, profit is essential to success, but you can at least attempt to make your customers and employees content. Tire Kingdom does neither. Many of the "technicians" they employ are nothing better than glorified spectators. I would guess that approximately 95% of their "A" level technicians would not qualify for a apprentice program at a dealership. This is very sad, considering they charge as much, or more than the fair labor rate at a certified dealer. They will mark up parts 300%, and will not stand behind their work. They will also "make up" labor times and clearly gouge customer's. As a manager, you can earn a decent living, but it will likely cost you your family and your health. My area director & vice president were the most obnoxious scam artists I have ever met. They will "wow" you with paid annual meetings that cost millions of dollars, yet they will find every excuse in the book to decline needed repairs to your shop that ensure that you, your staff, and your customers are safe. Christ, you even need a purchase order approved to buy office supplies. Tire Kingdom represents what is wrong with America. Shame on them!

This is not a very good complaint. I can't tell you how many times people have come into the shops that I have worked at swearing that I replaced their tires only to find out they were replaced at a competitor just down the street. Tire Plus and Tire Kingdom are just two similar examples.

If you had purchased tires from Tire Kingdom then you will have a receipt. On that receipt will be all the information about those tires. If you don't have it they can usually look it up in their computer system. If the information doesn't match then you were either sold the wrong tires or you got them somewhere else. There is also identification marks on all tires so a shop can tell how old the tire is. Most TK rotate their stocks pretty quick. Sometimes you will get one a couple of years old but rarely. It would still be under warranty anyway just like a brand new tire only 1 week old. If they were dry rot then they would probably work with you for an allowance. Sometimes they do sell out a certain run of tires and change. In that case the tire they changed to would take the place.

Your complaint sounds ridiculously vague.

Did you contact corporate customer service? If not, do so. Tire Kingdom has honored the promotion.
www.tirekingdom.com

while i agree there are some guys out there who will scam you, i have one disagreement with your story here. heat cracks are a very normal thing to find on rotors, brake pads, brake shoes and drums. i am an ASE certified technician and i see these things all the time. heat cracks will not cause catastrophic failure or anything, but they are a huge concern when dealing with brakes. whether this is what he was referring to or not, i do not know. i can tell you if your brake components are cracked due to heat then that means the metal there has more than likely tempered due to that same heat. you working on aircraft and building cars should know that when you have two friction components of opposite strengths will cause the softer one to wear abnormally, which can cause a nasty brake pull in the case of automotive brake systems. its unfortunate that you feel you have been had, but you have to realize that some technicians and service managers (not saying the shop you dealt with is) are actually working because they enjoy working on cars and like to help people get their vehicles taken care of. i hope you find a shop that treats you better.

The Tire Kingdom in Palatka, Florida is dishonest, they kept my daughters' spare, and her key to her lugs when my husband took the car in for a new set of tires. As we had recently refurbished the car for our daughter and we had some finishing touches to do to the car so my husband took it in for a new set of tires. After only driving the car for just over a month, she got up on the Interstate and one of the rear tires blew out, this was not your normal blow out. The entire inside of the tire looked like it had been chewed off by a chainsaw. It was determined that after being towed, because once I arrived I could not change the tire because they kept the spare and the key to the lugs, that they did not put the correct amount of tire pressure into the tires, so the shocks were rubbing against the inside of the tires the entire time she had been driving it. They just wore a pattern into the tire, until that one just wore and burned it thru, with the heat involved from this. The other tires also have a pattern worn into them by the shocks, In the guys expertise, that fixed the tire, I had to have it towed after being up on the Interstate for half the night. I had to go back to Ocala the next day to get it fixed at the garage and pick it up. I emailed the district office, they took three days to email me back, asked for my phone number, called me and first was on the defensive then decided to tell me to take the car into the store and they would like to make this right. My husband did so and once there the manager he had him go see, did everything he could to humiliate my husband, he called him a liar you might as well say, he said he was not replacing anything, and he found a hole the size of a fountain pin hole and said this called the tire to blow and not the shocks rubbing against them for not having the right air pressure. He also told me husband that we probably were not rotating the tires and on and on. Well the last time I checked, tires had to be rotated every other oil change. The car has only been fixed for just over a month and does not have 3000 miles on it yet, has not had it's first oil change yet, the car has been totally refurbished and was sitting in my garage until just over a month ago. I called the district manager back to ascertain why did he ask me to return with the car to be humiliated and have my husbands' intelligence insulted by this guy, after all they were in the wrong. He said let me talk to him and I will call you back, I also let him know I don't have a problem with legal action. He said let me call you back, I want to make this right, he called me back took up for the manager but not his attitude, tried to change the story at times and said he would call me back. H called me back again and stated that he would make arrangements to replace the spare tire that they lost and replace the key to the lugs, I said that is not good enough you have to come better than that, you really should replace the tires altogether because they are eventually going to wear thru like the other one did, and I did not think this was to much to ask for since they were brand new. He said I just don't know if I can do that, I will have to take the weekend to think about this and I will call you back on Monday. As of yet he as not called, it is beginning another weekend starting tomorrow, and I also wrote Corporate, but they have not called me or wrote me or anything of the kind. They think I will let this go but they have another thing coming if that is what they think. Buyer beware, do not shop at any Tire Kingdom, two of my friends have had horrible experiences there as well, they will never ever shop there again. I am going to shout it to everyone who will stand still long enough to isten and they will not stay in business, if well all stand and keep filing lawsuits they will have to close their doors, and that is my mission right now. I am so sorry that I am having problems uploading this picture, because the world needs to see this. You can not treat people wrong and expect to prosper.