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Tire Kingdom / misrepresentation

1 United States Review updated:

Below is copy of a letter that I sent to the ceo of tire kingdom. Apparently he has made it very clear he has no concerns with keeping his customers.

Ericka,

Thank you for informing me that mr. Wolford has seen my letter. At least now I know how your company feels about long standing customer. For mr. Wolford to think that giving a customer $68.00 dollars off the price of a tire is deal then I am sure I won't be the only customer you lose.

I can't even explain how disappointed I am as a (former) customer of tire kingdom.


Former customer
Robin & todd mcvicker


On fri, feb 20, 2009 at 1:12 pm, kies, ericka wrote:

Dear mrs. Mcvicker,
Mr. Wolford and mr. Grassi discussed your issue yesterday and mr.
Wolford is one hundred percent behind mr. Grassi's offer. Tire kingdom
Will not be issuing you a free michelin pilot sport tire. The invoice
Attached to your fax does not indicate that you purchased your tires in
The "buy 3, get 1 free" program and we have never run any type of
Michelin tire in such a program.
Mr. Wolford apologizes for any miscommunication but believes what chris
Has offered you is a good deal and better than what we would offer any
Customer who would walk in to any of our stores today. Chris's offer
Will be honored through february 28, 2009 so please contact him at
[protected] to make an appointment.

Thank you,
Ericka kies
Executive assistant
[protected] x2213

Orland wolford
President and ceo
Tire kingdom
823 donald ross rd,
Juno beach, fl 33408
Dear orland:
I have a problem with a purchase of tires from you store at 1014 s u. S.
Hwy 301, brandon, fl. So I am writing you this letter for you assistance

In making things right.
This is the situation: in august my husband bought 3 tires from your
Store and at the time of purchase he was told he would get the buy 3 get

1 free deal. At that time we didn't need the 4th tire so when he was
Checking out he was told he could come back at any time and get it. So
He went back on february 13 to get one of our other tires fixed because
We found a nail in it and we have always purchase the road hazard
Warranty for our tires. So at that time my husband said can I go ahead
And get my other free tire for my car and explained to the man at the
Counter about what was told to him at the time of purchase. Rich then
Informed him that he would take care of the tire with the nail, but
Would not give us our other tire for free because he said it was never
Offered on those tires. So on that day I called [protected] and ask
For the area manager to call me back about this. Now it is monday and i
Still haven't gotten a call back. I call the store back and spoke with
Rich who tells me he will send an email to his manager and ask him to
Call me. Chris the area manager (who never gave his last name) finally
Calls my husband back and tells him that he would not give him the tire
For free that we were promised. So now I am having to call chris about
This issue and he says the same thing to me. He then says to me that he
Can give me a discount but he isn't sure so he said he would have to
Call me back about it. He calls me back and informs me that he will sell

Me that tire at cost which would be $200.00 and that would he would wave

The installation charges and also include the road hazard but that would

Be all he could do. I advised him that was not what was offered to my
Husband when he made the original purchase chris then proceeds to tell
Me that he thinks maybe my husband may have misunderstood what was said
To him. Normally I would understand that, but since my husband is a
Service manager and has been in the automotive field for over 20 years,
He clearly understood he was told it was buy 3 get 1 free. After
Speaking with chris and feeling very insulted by what he said about my
Husband, he then continues to question me on why it has been 9 months
(which it hasn't been that long) and now all of sudden I am bringing
This up and then starts to ask me if I even know who the store manager
Was at that time. I said I believe it was bobby and the manager before
Him was name troy. At this point I am very upset with chris and his
Comments and questions towards me. The conversation ended with chris
Telling me that was all he could offer and I explained that I didn't
Feel it was satisfactory and that I would be making contact to the
Corporate office about my concerns.
I have been a customer of tire kingdom's since at least 1997. You should

Be able to pull records by our last name we have bought tires for many
Of our cars at your stores. Here is a small list of some of the stores
We have gone to winter haven, land o' lakes, west hillsborough ave,
Plant city, n. Dale mabry, and brandon. I feel like it is very important

For me to make you aware of this situation and the resolution I feel is
Justified to keep me as a customer. Your stores have always had a good
Reputation with us and I trust that you will want to keep a customer
Happy. I see two options:
1. I want my new tire. Which is a mich pilot sport a-s 235-50zr18
And i
Am willing to pay for the road hazard warranty, mounting, balancing and
Disposal fees which would be a total of $ 48.99.

2. Or you can completely lose me as a customer.

Ro
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Comments

  • At
      9th of Mar, 2009
    0 Votes

    get a life michellin never offers a free tire... been in this business for 22 yrs

  • As
      9th of Jul, 2009
    0 Votes

    buy 3 get 1 free michelin hahahahahahaha

  • Kl
      25th of Jul, 2009
    0 Votes

    Below is copy of a letter that I sent to the CEO of Tire Kingdom. Apparently he has made it very clear he has no concerns with keeping his customers.

    Thank you for informing me that Mr. Wolford has seen my letter. At least now I know how your company feels about long standing customer. For Mr. Wolford to think that giving a customer $68.00 dollars off the price of a tire is deal then I am sure I won't be the only customer you lose.

    I can't even explain how disappointed I am as a (former) customer of tire kingdom.

  • Ja
      30th of Nov, 2009
    0 Votes

    I suspect this was a huge misunderstanding. I also have never known Michelin to offer a buy three get one free. As a matter of fact they will not even allow the distributor to offer that deal. Tire Kingdoms hands are tied on this issue. They do offer mail in rebates from time to time but I have no knowledge of a buy 3 get one free. However, Tire Kingdom offers buy 3 get one free on many other brands like Yokohama and Sumitomo quite often. Not only that, but if they had offered that special it will be on the receipt. Clearly marked 4 tires purchased with a separate line stating the discount of exactly the price of one tire and why it was discounted. Regardless of what he believes he was told he did sign both an invoice and receipt. That should end any argument about a discrepancy. It is a shame you would not want to be the customer of a place because of a misunderstanding. Especially after an offer of tire at cost and free installation. Tire Kingdom does not make very much on tires. No tire place makes very much on tires. Mark up on tires is often less than 12% just to remain competitive. Michelins are the worst at below 12%.

  • Tr
      17th of Mar, 2011
    0 Votes

    it appears to me that tire kingdom has issues with honesty

  • Ma
      17th of May, 2011
    0 Votes

    They are about to lose another customer in Apopka Fl due to valuing their policy of how to pay their technicians over my husbands and father of 3's life. His vehicle has been in their shop 4 times now in 10 days time (breaking dow 3 times AFTER getting it "fixed") and $963.00 later is still not fixed. The sad part is the actual mechanic that took a picture of the parts left disassembled under the hood after his second visit in, is not allowed to work on the car until he brings it in for a FIFTH time. His car stops mid driving and I worry that there wont be a fifth time if it stops mid turn of a big intersection here and an unaware drive plows into him killing him!!! They certainly have proven that they care not about the customer and we too are disappointed as we have been with them for almost 10 years!!! The technician that has been working on it has been recognized for doing sloppy work recently by all the other guys that work there, but getting him questioned, suspended or fired seems as bad as getting a government agent fired!!! The loopholes are disgusting!

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