Mavis Discount Tire
reviews and complaints

My husband Rodney Cooper was an employee in Birmingham up until last week. My son his stepson was in ICU on a ventilator. He called corporate to use his vacation while we were by my sons side. He didn't receive his pay. He was cut 800 a month when mavis took over tire engineers. Then he was told he wasn't eligible for a pay increase or promotion due to my sons health. That is discrimination! Is this the way your company works? The social worker had filled out fmla papers like was legally necessary.
Very disappointed and confused.
Sandy Cooper

Mavis Discount Tire
1.2 mi · 110 East Sunrise Hwy, NY

I came there to fix flat tire and they blame bended rim as a reason. They swap rim from spare tire and air was still leaking. They blamed second rim as bended. So they didn't fix problem but they charged me double. I went to Firestone and they found nail in tire. I came back to mavis for my money back but they laughed me.

Me and my girlfriend took our car to mavis in South amboy nj about a noise that car had and craig from mavis said its the struts and wheel alignment that is causing this noise. So I paid them they took the car and said they would fix it. Later that day the car had the same noise so we told them they said give it aleast 1 day. We took the car back explained to them we still hear the noise that you said you would take away. So thia time they said its our fluid and charged me $100 to install fluid.I paid them and nothing changed again. So again we take the car back and they give us every excuse in the book. Now this time the car makes a noise it never made until mavis started working on it. I took the car back again after hearing this new noise and once again job failed . I paid them $1200-$1300 and they made my car worse. I complained about it to a supervios that works for the forda nj office

I called mike on tuesday, june 19 4pm at mavis on 570-338-6071 for a tire quote. he gave me a quote for 60, 000 mile tread tires called cooper spitfire. the out of door price was 385.52 (including tax) for installation of 4 cooper tires on my son Jonathan's 2012 ford focus 4 dr sedan (SEL).

I said i would call back to confirm an appt. for the mavis dealer in the area I was residing: brodheadsville mavis at 1949 route 209
brodheadsville, pa. I called mike back again on 914-984-2500 ext. 5703 at corporate
headquarters in westchester ny. Mike confirmed the second time they are 60k mile tread tires. I then called back to make an appt and spoke with another rep at 570-338-6071 to make an appt at the mavis dealer in brodheadsville, pa. For the third time the man confirmed the tire tread is 60k miles. the appt was made asap for the same day Tues, june 19. I arrived at the dealer @ 5:30pm and for the 4th time confirmed with the man at the desk that the tires I was purchasing were 60 thousand miles tread tires. He confirmed and said YES ( again this is the fourth time). The tires were installed for 385.52 + I added new valves for 15.96 + tx.

When I got to the place I was residing I checked the invoice and discovered I was given tires that had only a 40, 000 mile tread on them. the stock # of the tires is
A616105 215/55H R16 tires STFR RS-C 2.0 (by Cooper) R37.

I also looked on the sidewall of the tires and found the treadwear code as 400
AA. I Looked online and found that these tires were 40, 000 mile treads. The invoice #
758844 showed that I was charged 79.99 for each of these tires. The same tires tires can be purchased for 65.00 each online without the installation. But that is not the point. I was lied to each time 4x from corporate on down the line to the desk person at brodheadsville Mavis. Your company would be better well served by honest people. This to me indicates a company culture of deceit and lying all the way through. NO company can succeed with this kind of culture. I would like the 60, 000 mile tires I was promised for 385.52 out the door (including tax).

thank you,

robert buda ( I am the father of jonathan buda the purchaser of the tires. I am the one who spoke with each of the Mavis representatives and received the untrue information 4 times. I also set up the appt.)

I just moved to Whiting NJ in October 2017. My truck needed brakes and new tires in November 2017. One week later they said my hubs and bearings on the back wheels were gone. Then just three weeks ago I took my vehicle back because the back bearing went. I left my vehicle again at your location in Whiting and they called me and now said my rear end on the vehicle was no good. I decided to take it to another mechanic and he took off the wheel and found a old damaged bearing and fixed it and now my truck is fine. As a senior citizen I don't appreciate your mechanic and the manager trying to deceive me and make me spend money I don't have. I gave the location the bill and informed him I expect a check in two week. If I don't recive it by next week I will do to the media and my attorney to take further action on your company.I was also informed by one of your managers used parts were put on my vehicle instead of new parts that I paid for. My name and address is MicheleMcGrath 30 S. Chestnut Avenue Whiting New Jersey 08759.

I called the customer service line last Thursday, 6/7/18 because I am at the end of my rope with this issue. Brief description/update: Back in June 2017 I had my car serviced at the Mavis on West County Line Road in Jackson, NJ, where they performed a trans flush (amongst other services) on my 2013 Honda Accord Ex, but did not check the manual of my car to confirm that specific fluid MUST go in the car, as it had a CVT transmission. They insisted it was CVT compatible fluid, as per their Castrol rep; however, the trans went and I took it to Honda for diagnosis. Before I was able to explain to Honda what had happened, they reported that..."whoever did the flush put the wrong fluid in." According to my car's owner's manual (I have a copy of the page), it specifically states the correct fluid to be put in the car and if not, explains what problems WILL arise. The correct fluid is also yellow vs red; the Castrol fluid put in by Mavis was red and after speaking to the Castrol rep, they stated that "similar ingredients are used to make their CVT trans fluid, comparable to most others, it does not necessarily mean that it IS compatible, the mechanic should have also referred to the owner's manual." Since this issue happened at Mavis, our Honda warranty was now null and void at this point, so after being quoted for over $6000 by Honda (because the damage done by Mavis was more than just a flush, the entire trans had to be rebuilt), I called around for other options and prices. Several other shops said the same thing (Meineke, American Transmission, etc.) and I went with the best option (American Transmission). They rebuilt the entire transmission for a little over $4000. That, coupled with the charge from Honda to diagnose the vehicle, totaled approximately $4140. I have copies of receipts, copies of lawsuits with the same issue, copies of emails between Mavis and myself, copies of the data sheet from Castrol for the fluid used in the car, etc.

After we had the transmission rebuilt by American Transmission in Lakewood, NJ, they gave me all of the parts and a sample of the fluid should I need to take everything to court. I was attempting to do this outside of court since this was such a small amount to Mavis. I was first in contact last summer with Carrissa Hanson (Regional Manager), who was not very receptive to my complaint, as I continued to settle this matter out of court. Ms. Hanson insisted it was Honda's responsibility, which was why I took it to Honda for a full diagnosis (I have the paperwork specifically stating the issues as proof) to have documentation that Mavis was responsible for the work performed on my vehicle.in August 2017, Ms. Hanson contacted me via telephone to obtain my mailing address, which I verbally gave to her AND emailed her, because she said that her supervisor approved the reimbursement (based on my receipts from Honda and American Transmission) for my vehicle. She said that is would take 2 weeks to process and then it would be mailed out to me. Five to six weeks went by, but I never receipt a check in the mail. I attempted to contact Ms. Hanson via email and phone several times (left messages as well), but she never returned my calls or emails. September/October 2017: I attempted to contact that corporate office in NY, but know one knew what I was talking about. I was finally able to get someone on the phone that seemed willing to help, Mr. Joseph Sarnicola (I believe he is (or was) the VP of Purchasing he said), he had me forward all emails and attachments from Ms. Hanson and myself to bring him up to speed to see if he could expedite the process or at least figure out who I should be contacting at that point. Mr. Sarnicola and myself had gone back and forth for a few months for the remainder of 2017, when he eventually informed me that they were attempting to address Castrol for this issue (which SHOULD be something between Mavis and Castrol, not between myself and Castrol, as the service was PERFORMED by Mavis). At this point, I had been pay off (and paying interest) on the re-built transmission in my car for 6+ months, but still was only asking for the cost of the trans re-build and Honda diagnostic service of approximately $4140.

I had consulted my attorney who assured me I was going through the necessary steps to resolve this issue properly and was and is ready to take legal action. Mr. Sarnicola finally informed me that most of the staff at the Mavis in Jackson, NJ to not work there anymore, so not many people know about my issue, but he thought it may have been sent up the ranks to upper corporate - he said he would contact me with an update when he had one. Time passed and I attempted to contact him via phone and email in February 2018 (several times) with no response. I have done so often for the last few months, and nothing. I attempted again recently, left Mr. Sarnicola a message AND emailed him (copying Ms. Hanson (Mavis email and her personal email - Mavis email failed, so I am assuming she no longer works for Mavis), and STILL nothing.

Other that being out of a car for a chunk of time last June 2017 (causing me to miss days of work), post-Honda diagnosis and post-trans rebuild with American Transmission out of Lakewood, NJ, I had to pay for a rental car myself for over 2 weeks, PLUS cost of Honda diagnostic testing, PLUS the cost of the trans rebuild, PLUS interest for 12 months on my credit card at this point (June 2017-June 2018)... that is WELL OVER just the cost of the Honda diagnostic test and Trans re-build that I was requesting reimbursement in the first place. And on top of ALL OF THAT, several mechanics had explained to me that once you re-build a transmission you shorten the life of the vehicle and other things could be affected. I had to trade in my 2013 Honda Accord Ex recently that was damaged by Mavis, did not get much for it to get a older civic to get me from point A to point B, yet I am STILL paying off the loan from the Accord. How is any of that fair? Over $10, 000 loan still left on the Accord after trade-in, all because of negligence on Mavis's part.

I called customer service last week (as I did last year) to file another complaint (because no one will contact me back) and was told I would be contacted, but have heard nothing yet. I would like at least contact information (phone and email) so that I may forward all documentation (emails, etc.) up until this point in order to bring whomever up to speed. I would like to resolve this fairly quickly at this point with Mavis, as I technically should be compensated for a lot more, which I am sure you can agree, than what I was asking for in the first place last year.

My wife made an appointment to have a new tire put on her car. When she arrived they told her that there would be a 2 hour wait. As she had to go to work she left. This happened to me twice before when I made an appointment for an oil change and was told I could wait. When I arrived I was told that there would be a 2 hour wait. The front desk people seem to be totally incompetent. The appointment was scheduled for 5/31 at 2 pm. They had no idea she was coming. We always used STS before it was purchased. We will not be returning, and will discourage friends from going there also.

Hi I purchased tire on Thursday May 24th 2018 at the Jamison Mavis I applied for the card and was approved for $500 the associate told me to wait till I got the card to see if I would get credit for the entire bill so I paid the bill with my credit card ($699.27). I received the card on Saturday so I went to the store on Tuesday and the guy told me that the guy who could help me would be in on Wednesday. When I went today he told me that I could not transfer the $500 to the bill and take off the $500 from my credit card. I wanted to take advantage of the 0 % for 6 months. I find it hard to believe that you can't credit my card and put the $500 on the Mavis card. Your help would be greatly appreciated. Thanks

We seen a mavis ad which seemed pretty good so then looked online & found a mavis calculator which I thought would make thing easy & quick. We wanted to purchase 1 goodyear assurance comfortred touring tire.
Used mavis online calculator & if you look at image total tire cost: $117.98
Cart total: $117.98
(before taxes)
Called shop in hicksville & rep states there is another page & it was going to be more like 150.00. This was such a waste of time & when got home called main office & got a stephanie & ryan & they promised they would make it right. Bottom line I spoke to stephanie & spoke to ryan & after waiting on both individually they each hung up.
Will never even think of shopping there.

Noone ever go to the mavis next to price chopper on route 9 in poughkeepsie, the bald manager with the tattoos is a kniving [censored] who only wants to steal your money, telling you parts are [censored] up and there actually fine, selling tires that blew up within 30 days no refunds, guy has glasses is bald and is covered in tattoos he does drugs back in where they work on the cars and [censored] not the place to go if you have kids with you either, good luck and beware to all who go there.

On March 26, I brought my 2002 Honda Odyssey in to have my front brakes checked. They told me the pads and rotors had to be replaced and that I needed new tires. I don't know if the rotors actually needed to be replaced but I went with it. The tires did need to be replaced. They also did an alignment. The vehicle was pulling to the right. After the job, the pulling was fixed but when I started driving on the highway, I noticed I was getting steering wheel vibration. I brought it back a couple weeks later and they rebalanced the tires. It did help with the vibration when driving at high speed but when I braked, I would still get heavy vibrations. I finally got back there a few weeks later. They told me it was caused by a bad rear wheel caliper. The next thing I knew they turned it into $473 job replacing not only the caliper but also both rotors and brake linings. I had replaced those linings just a year ago. I went along with it because it was very difficult to drive as it was. They had to keep the Odyssey overnight because they couldn't get the caliper. After I left I took it out on the highway and found that the brake problem I brought it in for had not been fixed at all. I brought it back again the next day and after checking it out, they decided to replace the front rotors that were replaced back in March Since they were obviously defective. When I asked about the $473 job that didn't fix the problem they gave some story how the rear caliper had something to do with the problem. It seemed pretty clear that that job was not necessary. The first job was over $1000. So I wound up spending about $1500. This vibration problem didn't exit until they started working on my vehicle.

I have been part of the Mavis family for 11yrs +. The past 2 recent visits within the last 3 years was not a good experience. I made an appointment online and ordered 4 tires. Waiting in the store for 2.5 hours to them be told that they only have 3 tires and they couldn't do the job today because it was close to closing time. That was the store in Newburgh NY 12550.

5/19/2018 12:22pm...Then just this weekend the store in Vails Gate NY I waited for 2 hours for some to just an air leak. Then the tech does NOT EVEN change the tire pressure. The person that pulled my car into the bay, then left the car there and was too busy smoking a cigarette on the on his cellphone. When I asked why such a long wait the person "manager" David Friedman gave silly smirks. Then when the car done he says "oh I just called you and I spoke with your husband" I proceeded to tell him the number he called was a very old home phone and to please change in the system. Every time I spoke with David he acted like I was the hostile person. I don't appreciate his smirks or unacceptable facial expression. I don't I will be going to back to Mavis because of the unprofessional staff there. Very disappointed customer !

I bought 4 tire from your STS Hamburg turnpike, Wayne branch about a week ago, and I have to return twice in one week for popped up tires.

This is insane these people charge me both time for each tire. I never ever had popped up tire issue with my car after driving 45k+ miles.

Finally I figured out that they put wrong size tire in my car. They put me in danger, just because of their immature work, I've lost my money, my time and got heavy anxiety .

If they solve my issue I'm gonna take them in to court.

I am sitting in Ithaca Store for second time this week. I ordered 4 tires, was told they would be in on Wednesday and installed by end of day. I received no advance call to say they were not in. It is now Saturday and I am again sitting in waiting area. Showed up 15 minutes early for appt, and it is now more than an hour later and my car has not moved. I was told after Wednesday debacle that I would get in and out. Worst customer service I have ever experienced ever.

In the last year I have had 3 unsatisfactory appointments with Mavis.
1) Minor issue - Last June I was quoted over the phone and an appointment was made to purchase 4 tires for my Mazda 3 and have them installed. When I got there they had no record of the appointment. They did honor the price I was quoted. I had to wait 2 hours to get them installed not (not good).
2) In February or March of this year I again ordered 4 tires for my wife's 2017 Chevy Traverse. The day before the appointment I called to verify
the appointment and quote. On the appointment day everything started well. The car went on the lift right away. 45 minutes later nothing was happening. I went to the front desk and was told they were short 1 tire! They had to go pick one up. Total time I was at the store was 2.5 hours! I was furious.

3) Yesterday 5/10 I had just had taken my daughters snow tires off her 2009 Honda Civic. I put her summer tires on and notices 1 tire had a bubble on it. (all tires had their own rims). Since my daughter was not available and was going out of town in the near future I wanted to get a replacement tire which I had. I stopped in (9:30 AM) with 1 snow tire on its rim and asked if they could remove the rim and put it on my spare. They told me no problem and would call me within an hour. At 12:30 I got a call saying I gave them the wrong size tire. (This was my mistake I grabbed the wrong one from my garage which I am 10 minutes away and could have delivered it immediately if they called me) Now for the issue. They told me when they tried to get the tire of the rim the tire split. I was offered at discounted tire but at this point I wanted nothing to do with this store. I am now out 100 dollar snow tire and more time wasted.

I would appreciate some help in this matter.
Doug Maley
[protected].

I have taken 2 vehicles to Mavis to for shocks. Both vehicles had questionable caliber trouble on the front passenger side after getting the shocks. I called with questions about the service. Corporate said, "Breaks were recommended at time of service." It is a dangerous trick! After service in August, the vehicle lost breaks and injured another driver. I didn't realize what was going on until I fixed the damage to the vehicle.

Good evening,

May 8th around 5:48pm I walked into the Mavis located at
110 East Sunrise Hwy, Lindenhurst, NY 11757.
The manager on that shift greeted me and I asked if there was time for an inspection. He told me they were closing in 10 minutes and it was an hour long process. So I told him it's no problem and that I understood they are closing. I walked out and the manager followed. I did not get his name but he is a white male with long hair and tattoos. He asked me why I thought it shouldn't take an hour so I responded that you are closing and I am not trying to be a [censored] I was just leaving. He proceeded to tell me I was being a [censored] and I came there thinking I'm cool and acting tough. I laughed and said excuse me are you a manager? He replied yes and I told him he was really professional. I am not sure if this person has medical issues but I was angry at this point and noticed him being very figgity and irate so I asked him if he was on drugs. I work in the heavy materials service industry. I take care of customers who are multi billion dollar corporations. If i ever even acted with a 16th of this employees professionalism I would be fired immediately and probably would not be able to find another job in my field. I know one thing for sure is that I will never purchase anything from any Mavis again and if these are the employee's you have representing your company that is extremely disheartening.

Regards

Wrong break pads (photo)put on and they told my that they cannot get new front strut and spring because my car was Japanese. I think he meant Korean. I went to Hayundi and they told me I had a North American car. Vin numbers on Korean Cars start with a K. They also did not install my wheel center hub right. I lost it soon after. Just spoke to Adam again at Flanders today May 4th, 2018 at 8:50AM and told him my car is a American made vehicle and he told me he can only get them from Texas 3 days out. I told him he's losing credibility with me and his attitude changed, listen to my call for quality Control purposes right? There are 100, s of thousands of Elantras on the road and this Mavis cannot get me front struts and springs. Do I trust them now to do the job properly? He'll no. Glenn Mathus [protected]

DO NOT GO HERE ! I work at Nutrisysytem literally around the corner form this place. On 5/1/2018 I was getting off of work at about 2:30pm and discovered that my car would not start. I had no choice than to call a tow truck and seeing as though this place was close and I've been here before for an oil change and a tire I figured why not. BIG MISTAKE. When I got there they asked what happened and I told them it wouldn't start. I told them I attempted to jump it and - NOTHING. Anyway, I was told they were swamped & couldn't take my car that day but if I left it with them they would get to it first thing in the morning. I said fine, called an Uber and I left. Next day 5/2 around 11:00am I get a call with their findings. They said the starter was bad and that it shorted out my battery and those two things combined with labor would run me $680. Caught between a rock and a hard place I obliged and told them to go ahead with the repairs. At 2:30pm I get a call saying my car is all done. I work across the road so I got there at 2:40pm, paid and got my keys. I get in the car and start it up and it starts, something told me to turn it off and try it again and what do you know - IT DIDN'T START. At this point I'm PISSED. I go back into the store and tell them. The guy Mike comes out gets behind the wheel as if he's about to do something other than what I just did and proceeds to keep turning the key as if the was going to magically start. All he kept saying was "hmm that's weird" then he says "ohhh the part must've been defective" like that's what I want to hear after 2 days and $680 later. He then tells me he needs another starter and it won't be in today and I should come back tomorrow so at this point I am pissed because not only did I have to uber home on 5/1, Uber to work 5/2 then have to Uber home - AGAIN ! and I live in East Oak Lane ! That's not a cheap trip. On today, 5/3 I awaited the call from Mike to let me know if the starter came, or if / when they were starting and NOTHING. I had to call them around 1:40pm before I got off of work and ask about my car. I didn't get a straight answer instead I got a "their gonna get to it" I got mad and told him about the Uber situation and that I needed to know when it's going to be done because I can't leave Horsham, go to East Oak Lane and come back and I won't. He cuts me off and says it'll be done by end of day and hung up ! I said screw that went up there after work around 2:30pm. I get there and my car is sitting in the parking lot, and there is 4-5 other cars being worked on in the hub. I go in and ask what's up and ask why is it that my car wasn't first priority today and Mike had nothing to say except "the new starter just came" rightttt. Anyway he says they didn't put it in yet because they're trying to figure out what's shorting the starter. You'd think that would've been done before they stuck a starter in there and took my $680 right ? I asked Mike would I be reimbursed or get some kind of discount for the inconvenience and he told me NO that he could do nothing for me. After getting the run around and going back and forth with Mike I demanded my money back ASAP. I couldn't stand the nonchalant attitudes and lack of respect for my time and money. I got my money back and called another tow company to get my car as far away from that place as possible. Even still throughout the whole ordeal I NEVER received one damn apology. So now not only am I out of money from both tows but I'm also out of Uber fares that they could've had the decency to reimburse me for. Oh, wait here's the kicker ! Oh I didn't tell you guys they called me before it was ready yesterday 5/2 and told me that my oil filter was crushed up and needed to be replaced and I need an oil change. Then said the oil filter was the brand FRAM and that they don't use those I said that's funny because the last person to do my oil change was you guys back in February and it's not due for another one yet. I then said if it's a FRAM oil filter that means that's the same one my dad put in there back in October ! Which means y'all didn't change it at all when I came in for my oil change ! He got quiet and said "hmmm that's what it looks like but "I don't know". Then when I get there tells me he went ahead and changed it out like he did me a favor ! Can you believe that ?! Like I said - STAY AWAY FROM THIS PLACE ! THEY ARE CROOKS.

I had some fuel pump work done at the Basking Ridge Mavis on 545 Martinsville Road in February of this year. A few days later my gas gauge only would go up to 3/4 tank, then a few weeks later my gas tank capacity changed. At half tank my car would take $25-30 dollars to fill, now at 1/2 tank it would spit out gas after $15 only. I haven't been able to fill my gas tank since then.

I travel a lot so I couldn't go back to Mavis in Basking Ridge right away, but took my car in for a regular oil change to another mechanic and explained the gas gauge and gas tank issue. He said that I may need a new fuel pump. However, I explained to him that I had just gotten a new one in February. He recommended I go back to Mavis where I got the fuel pump, to see if there is an issue with it (faulty, etc.).

I called Mavis last week since I finally was able to get back to the Basking Ridge area, and was told to bring it in to check fuel pump. However, since it may take a couple days to check the fuel pump and other related issues, he recommended I come in on Sunday and leave the car until Monday evening, if necessary. Also, he said Sundays are a little slower and it may give mechanic more time to check it. He said he would note that on the computer.

I showed up Sunday morning first thing. Rick was registering everyone. I explained to him what was happening and that the person I spoke to last week said he made some notes on computer, expecting me to come. Rick informed me that he did not have a mechanic to help me, so he asked if I can come tomorrow (Monday-today) and asked for my name. I said okay, but that I had come because the job may take 2 days, and I would need the car back by Tuesday morning.

Rick said he couldn't tell me for sure since he had not checked the car. I returned first thing Monday morning early. Rick comes out and asks me what I needed. I explained to him again who I was and that he had asked me to come this morning. He then said to me, that we-Mavis don't fix gauges, plus we have a car in now and we will not be able to help you until later today or another day.

I informed him that I have been here twice, and both times he has told me he can't help me at this time. Since the job is one based on a previously serviced fuel pump, could it be that he did not want to service my car for something already paid for? Twice I have been told to come and twice Rick told me he couldn't help me.
I called the customer service number and left a message for regional manager explaining what had occurred. Then I get a call back about 1 hour or so later from Rick, telling me that since I made a call they were going to fit me in and they had gotten a special mechanic from another location to look at my car. For a moment, I thought, hmm maybe this is for real.

When I arrived the mechanic he said was there to check my car had been there before when he told me he couldn't help me, so he wasn't a special mechanic from another shop sent to check my car. So why the dishonesty? Rick also said that if it's not due to fuel pump the expensive rental car would be charged to me, if I needed it, since I needed a car for Tuesday morning. Rick said it would cost about $250 a day to rent a car. What?!

I informed him that if they fix my car by the end of the day, they don't have to pay for the rental, and neither do I. He seemed pleased with that compromise. I then said I would stay close and check with them in a few hours. I came back 4 hours later, they said they checked everything and couldn't figure out what was wrong.

Why don't I trust that? Rick had been dismissive and even told me they couldn't help me. Now, they checked everything in 4 hours and they could't figure what was wrong?

I will go to another mechanic and pay again, if necessary. However, if they determine the fuel pump or any of the work previously done by Mavis was the issue, I will return to Basking Ridge Mavis and will contact corporate. I have already contacted the BBB.

The dismissiveness and unwillingness by Rick to check my car, and the attitude Rick displayed, with no commitment for a correction if needed, is the reason people don't trust Mavis. Mavis has provided terrible customer service and follow up and check up to a previously done job.