TinyPrints reviews & complaints 24
Keywords
order customer service experience delivery disappointed refund invitations shipping mistake recommend service frustrated address company shipped mail discount website expedited shipping holiday cardsNewest TinyPrints reviews & complaints
Very expensive, poor quality
I have ordered invitations from TinyPrints and I was extremely disappointed with them. First of all delivery was late!
When I made my order I told them that I needed my invitations to be ready on a certain date and they assured me that was not a problem. I received my order two weeks after the promised date. They did not offer me a discount or anything else.
Quality was not good.
TinyPrints prices were very expensive and I expected high quality, but unfortunately quality was quite poor.
I don't recommend them to anyone, level of their service is low, and it's simply not worth wasting money here. Stay away!
Highly unprofessional service
I have ordered some invitations from www.tinyprints.com and they made a mistake there. I contacted customer service and they agreed to fix everything. Waited for about two weeks and finally received a replacement. When I saw my invitations I was shocked, because there was the same mistake and these people did nothing at all. Contacted them again and they completely ignored me. I do not recommend this company, they are highly unprofessional.
So disappointed
I purchased 25 photo cards on December 14th, 2015. I also entered about 15 addresses and names of friends and family. The site promised to mail the card between December 19th and December 23rd. On Christmas eve I realized that no one had received my cards. My cards didn't make it to everyone else, but received my 5 cards on December 19th. Then, things only got worse. On new years eve my friends and family received some cards, but those were another family's Christmas card! All 20 people on my list received other peoples cards! I don't know where did our cards go, so disappointed. But in the end I received a full refund.
Ordered 50 cards and they sent zero envelopes
Ordered 50 cards and they sent ZERO envelopes. I called to find out why, and they shipped me overnight 50 envelopes, ALL THE WRONG SIZE. TWO mistakes on one order is excessive! Do NOT use this company.
What a terrible place of business, and what terrible customer service agents. If you do not believe me, please see for yourself on SITE JABBER, where you will see REAL customer reviews. I had promos for free shipping and free gift. The shipping said expired so I called. She told me that it was impossible for the 2 codes to work, to which i said i have a picture of someones order where both codes worked. THEN they tell me it leaked online and they stopped honoring it. So i asked for a one time shipping code, as I was a new customer, and had spent a good amount of time designing my gift. AND I also knew for a fact that another customer service agent had just given a one time shipping code to another customer. So naturally, I did not think it would be a problem. But then the cs agent Shelby, told me she could not do it due to policy. Which is bs, because like i stated, someone else i know called a few minutes before me, and spoke to a very nice cs agent who gave her the one time code. The manager who at that point intervened, told me that that was not allowed and that person would be getting in trouble. She had the nerve to ask me for his name so i could rat him out. So I said, if I help you, will you provide the one time code, and she said she would NOT help me! HA! How do you even do that. How do you not honor the one time free shipping that one of your other cs agents JUST did? OR even just honor the shipping bc you had until you realized YOUR mistake. This is a problem that your customer service agents and manager were aware of, yet no comment was made on your website retracting the code and letting your customers know that a leak had happened. That's like being at a supermarket and they put up the wrong price. Guess what, they still honor it! The right thing would have been to give me the lousy free shipping code. Instead, you lost a customer all over a shipping fee of $9.95. I shouldve stayed with Shutterfly in the first place! DO NOT ORDER FROM HERE! SHADY business, terrible terrible terrible customer service. Completely ruined my day and my gift, thanks tiny prints.
TinyPrints Customer Reviews Overview
Customers have praised TinyPrints for its extensive selection of designs, which cater to a wide range of occasions and themes. The website is easy to navigate, and the customization process is straightforward, allowing customers to create unique and personalized products with ease.
The quality of TinyPrints' products has also been commended, with customers noting the high-quality paper and printing, as well as the attention to detail in the design and packaging. The company also offers a range of customization options, including the ability to add photos and personalized messages, which customers have found to be a great way to make their products stand out.
In addition to its products, TinyPrints has also received praise for its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have noted that the team is friendly, helpful, and responsive, making the overall experience of using TinyPrints a positive one.
Overall, TinyPrints has received overwhelmingly positive reviews from its customers, with many praising the company for its high-quality products, excellent customer service, and user-friendly website. If you're looking for personalized cards, invitations, or stationery, TinyPrints is definitely worth considering.
Recent comments about TinyPrints company
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