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4.4 3456 Reviews

Tinder Complaints Summary

5 Resolved
486 Unresolved
Our verdict: If considering services from Tinder with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Tinder reviews & complaints 504

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6:10 am EST

Tinder tinder app account banned for no apparent reason

My account was banned from Tinder for no apparent reason. I didn't say anything to offend anyone or violate any terms or conditions. They will not tell me any reason why my account was banned besides I violated terms and conditions. I have emailed them around 5 times now with no response. Its ridiculous to me that they will just ban accounts with no explanation to the user.

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11:01 pm EST

Tinder been deleted without an explanation

My tinder account had just been deleted because I had violated the service or something.ive got no idea how I've done that. No one explained the reason. Just deleted.after I had just been charged for my tinder plus again. Will I be getting a refund for that? I bet not. Also I can't delete my tinder plus subscription as it's not in my google account. Though I'm still getting charged.

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6:39 am EST
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Tinder fraud transaction

On your website, i got 9 fraud transaction. One transaction is of $44.99 and 8 others are of $24.99.

Without my consent this transaction happened.

Why this is happened. Refund my money.
My credit is ending with 0915, My contact number is +91-[protected].

I am very much worried, how can you do this to me.

I have never known to your website or services. Why did this transaction happened.

Call me asap.

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2:44 pm EST

Tinder notifications

I get a notification every couple days saying I have new likes, yet when I click on that to see, I swipe until I'm out of likes and I don't get a match, not sure if its just tryibf to keep me active on the site or what but it isn't a good idea to blatantly lie in notifications. Furthermore I also get notified about new matches, but when I go to check them there's nobody new.

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4:45 pm EST
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Tinder unethical behaviour

tinder took down a photo with a sign that said 'jewish and queer: a nazis worst nightmare' without any explanation of why it was removed. This action by tinder is homophobic and antisemitic and inexcusable. There was no explanation from tinder on why this was done and I fail to see how this would violate any sort of community standards and I think that Tinder is violating community standards by creating an uninviting environment for minority groups.

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Earlybirdgetstheworm
, US
Feb 17, 2018 12:33 am EST

Girl are you serious? Tinder won't allow anything that offends or gets complaints from any other members.

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G
8:09 am EST

Tinder account under review

So I've been using tinder for a while now and I've never had an issue, as far as I know I've been respectful and followed the guidelines to use the app. However, tinder has now got my account in review due to my account being reported many times? How can I resolve this and if I cannot resolve it... how can I get my money back? I sure as hell won't be funding a social media app that won't allow me to use it!

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12:39 am EST
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Tinder tinder subscription

Tinder has debited an annual payment of $209 from my account when it is supposed to be a monthly payment of $17.
You've left me so freaking poor you [censor].
Google play wont refund when it says you can if requested under 48hrs.

Paypal wont do much cause you as developer wont respond.
Ive gone to bank to sort out but nothing they can do till the money actually dissapears as its sitting in limbo day 5 now.
Avoid tinder at all costs. Total rip off.

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7:41 am EST
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Tinder tinder gold - case no. [protected]

Hi,

I have sent various emails to Tinder for help & the problem could not be resolved.

In fact, Tinder has totally stopped responding to my emails as evidenced below.

Please very kindly & URGENTLY reply before I have no choice but to complain the matter to some federal authorities or consumer watchdog.

I would expressly stipulate that it is highly unethical to collect money from customers & not revolve or respond to their messages.

...

Hi Cynthia, could you please kindly acknowledge receipt of my email & resolve the issue ASAP. Thanks.

On 26 Jan 2018, at 01:08, Wilson Teo wrote:

Dear Cynthia,

I tried EVERYTHING step-by-step you mentioned on your email dated 25th Jan 2018 at 7:33 AM PST.

But it does not work.

The Apple ID is correct & the subscription of Tinder Gold is still there - I have just double checked.

I'm using iPhone X & sending you the screenshot of the error message as requested.

Please help urgently.

Thank you.

Ps: Please very kindly read my previous emails with extreme care. It provides the details of how I have gotten into this unfortunate difficult situation.

Dear Cynthia,

Thank you for your prompt reply.

As per my previous message, I have already done what you mentioned several times.

But it did not work.

Because I have tried deleting the the old account several times, I have also tried to setup new accounts.

Hence, the current situation is rather messy.

My old account might be tied up with Facebook, Instagram & mobile no.

There were so many deletions of old & new accounts that I have completely lost track.

Please kindly advice.

Thank you.

On 25 Jan 2018, at 05:53, Tinder wrote:

##- Please type your reply above this line -##
Your request ([protected]) has been responded to. For additional help, simply reply to this email.

Cynthia
Cynthia (Tinder)
Jan 24, 2:53 PM PST

Hello Wilson,

Each subscription can only be associated with one Tinder account at a time. If you've created a new Tinder account and want to transfer your subscription to this account, you need to make sure that you've permanently deleted your old Tinder account first. Deleting your account will permanently delete your matches, messages and other information associated with the account.

To delete your account, follow the steps below:
1 - Sign in to Tinder with the Facebook or phone number associated with the account you'd like to delete
2 - Tap the profile icon at the top of the main screen
3 - Go to "Settings"
4 - Scroll down and select "Delete Account." You'll see a message that says "Account successfully deleted."

After deleting your old Tinder account, log in to your Tinder account using your Facebook or phone number > tap the profile icon at the top of the main screen > Settings > Restore Purchase.

Please let me know if we can help with anything else.

Thank you,

Cynthia

wilson.teo
wilson.teo21
Jan 24, 2:19 AM PST

I have bought Tinder Gold for 1 year for Thai Baht of 5, 200 on 13th Nov 2017.
The problem started when I changed my Tinder account & also changed my iPhone from 6 to X.
1. The 5, 200 was not transferred.
2. I could not buy anything new as there is always this message saying that "your subscription is currently tied to an existing account.
I tried numerous methods mentioned on the web such as deleting my old Tinder account, deleting it on Facebook, set up new Tinder account, set up new facebook etc.
But nothing works.
Please HELP URGENTLY! Thanks

This email is a service from Tinder.
[22W8ZZ-69L6]

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5:45 pm EST
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Tinder account deletion

My account was deleted (Jan.11 2017) due to a "terms of service violation" but there was no violation listed and also no record of any violation at all. I feel like if there were any such issue the company would at least provide me with what it was that violated the contract and any evidence of it existing so I can either resolve the issue or find out if my account has been hacked. I've never posted inappropriate pictures, or said anything mean to any of the people I've matched with so any physical or digital evidence of the infraction would be useful.

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3:31 pm EST

Tinder just a better application

Instead of just swiping come with a different but better swiping system. The group swip was dope when I traveled I would meet awesome people all over the world. The limit on swipes is good so you make the money but most guys will swipe yes just to get pussy there should be a limit to that lol. Also make it more like a bumble or blendr or hinge kinda app where there fb and instagram have to be real accounts to start with the dating application. Either way just trying to help better the app I found awesome friends on there and happy what about all the other wild time tinder has brought.

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10:15 am EST
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Tinder teen daughter may have an account

My teenage daughter (16) came to me this morning saying she received a message from a guy stating he found her on tinder. She came to me to try and figure out what is going on as soon as she received the message. I am trying to figure out if there is a way to find out if she has one and who created it. She has had an issue with a woman she works with so I need to know if you can tell me if it is this woman or someone she goes to school with so I know who I need to contact other than you. Thank you for your time. I can be emailed at [protected]@yahoo.com my name is Sharonda Lockwood and my daughter's name is Mikenna Jackson.

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6:33 pm EST

Tinder someone is using my name

Someone has made an account using my name and pictures. I have never made a tinder account because I am married. I have been with my husband for 9 years and this is causing an issue. I have had multiple people report it.

Brandi Johnson
Wichita KS
blonde hair
27 years old

Please cancel the account immediately.

I have provided a picture but it is not one of the ones on tinder.

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9:50 am EST

Tinder misuse of cell phone numbers

My name is Priscilla Cutlip and I would like to report a person who is using my cell phone number to catfish women. I've received several text messages from random people who send me inappropriate pictures. I do not use tinder nor do I have profile. The person giving out my cell phone number claims to be a man named Marc in the 330 area code. He's repeatedly giving my number out and I'd hate to take legal action against the site.

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3:16 pm EST
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Tinder tinder gold refund

hey guys i would currently like a refund on my tinder gold account i purchased last night for $209 as i read the description from what i understood from your wording it was only costing $18 a month which is affordable., but it has taken out the whole $209 as i cant afford that. i also know there is a 7 day cooling down period by law., i purchased this last night at 7:36pm on the 28/12/17.

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1:50 pm EST

Tinder subscription

I purchased tinder gold membership for one month, only. My account was debited in Nov and now again in Dec. I would like a refund for the Dec debit.
Also, this gold membership is questionable... The same photos appear under the gold membership as it does in the standard viewing. The photos come up saying someone likes you and yet when you like in return it doesn't come up as a match, how can that be? When two parties like each other it comes up as a match...

Please refund the money owing and cancel the gold membership. The bank has been notified and there is a stop on any further transactions from your company.

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5:42 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Tinder - banned for no reason

HI my account on tinder was banned for no reason. I got an email saying i violated the terms of service and therefore my account was deleted. I went through all the terms of service and community guidelines and cannot find any violation I may have comiited. I have emailed them several times to ask them to simply tell me what violation I committed but they...

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4:09 pm EST

Tinder fake tinder account

Dear Tinder,

it has come to my attention that someone has been using my own personal photos under an account called Emma (aged 18) this is a fake account, and please if you could reassure me that this will be reported and deleted as they are using my photos to catfish other people .

Please get back to me on this when the account has been deleted,

Thank you,

Poppy Nunn

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5:19 pm EST

Tinder made purchase but did not receive what I paid for

On the 15/9/2017 I made 3 purchases via the Tinder App. 2 were for $53.99 to receive 60 Super likes and another was for $139.99 for annual subscription. These have not been mad available to me and I am still using the free, standard usability for this app. There are no contact details for Tinder so I am unable to put the complaint forward to them. Basically I believe I have not received what I paid for.

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11:38 am EST

Tinder scam fake profile

I met a guy about two weeks ago claimto be in Army against My better judgment I download an app called Kik any ways honey did not add up please stop this guy I am smart but most woman are desperate for love and attention they will believe anything

His name was Anthony Martinez
His email which is checked is real
It's [protected]@gmail.com

Please stop him
If you have any further questions I can be reached at [protected]

I have several photos of him as well

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6:11 pm EST
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Tinder subscription

I deleted tinder over a month ago and it's still charging me. I wish to end my subscription. I was under ther impression that I paid for a tinder plus with a one month subscription but apple billing have continued to deduct $28.99 from my account each month. I was not aware I was signing up for a a contract and I'd like to cease further payments for a app I used only the once.
Kind regards.
Matthew Scott

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pobarjenkins
Minneapolis, US
Dec 12, 2017 12:29 am EST
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You will need to contact Tinder and/or your bank directly.

Tinder Customer Reviews Overview

Tinder is a popular dating app that has revolutionized the way people meet and connect with each other. The app has received a lot of positive reviews from users who have found love, friendships, and casual relationships through the platform.

One of the most significant advantages of Tinder is its user-friendly interface, which makes it easy for users to navigate and find potential matches. The app also allows users to customize their profiles and preferences, making it easier to find compatible matches.

Another positive aspect of Tinder is its large user base, which increases the chances of finding a suitable match. The app also offers a range of features, including the ability to swipe left or right on potential matches, messaging, and the option to link social media accounts.

Tinder has also received praise for its safety features, including the ability to report and block users who engage in inappropriate behavior. The app also offers a range of privacy settings, allowing users to control who can see their profile and personal information.

Overall, Tinder has received overwhelmingly positive reviews from users who have found the app to be an effective and enjoyable way to meet new people. With its user-friendly interface, large user base, and range of features, Tinder is a top choice for anyone looking to connect with others online.

Tinder In-depth Review

User Interface and Experience: Tinder offers a sleek and intuitive user interface that makes swiping through profiles a breeze. The design is clean and modern, allowing users to easily navigate the app and find potential matches. The overall experience is enjoyable and addictive, keeping users engaged and coming back for more.

Registration Process: Signing up for Tinder is quick and hassle-free. Users can create an account using their Facebook credentials or opt for a phone number verification. The process is straightforward, and within minutes, you'll be ready to start swiping and connecting with others.

Matching Algorithm: Tinder's matching algorithm is based on a simple yet effective concept of mutual interest. The app analyzes your preferences and behavior to suggest potential matches. It takes into account factors like location, age, and common interests to present you with profiles that are likely to be a good fit.

Communication Features: Tinder offers a variety of communication features to help users connect and interact with their matches. The app allows you to send messages, exchange photos, and even make video calls. Additionally, the "Super Like" feature lets you express a higher level of interest in someone, increasing your chances of making a meaningful connection.

Privacy and Security: Tinder takes privacy and security seriously. The app allows users to control their visibility and choose who can see their profile. Additionally, you can report and block users who exhibit inappropriate behavior. Tinder also ensures that your personal information is protected and not shared with third parties.

Membership Options and Pricing: Tinder offers both free and premium membership options. While the free version allows you to swipe and match with others, the premium subscription unlocks additional features like unlimited likes, passport to swipe in different locations, and the ability to see who likes you. The pricing is reasonable, and there are different subscription plans to choose from.

Mobile App Performance: The Tinder mobile app performs exceptionally well, providing a smooth and seamless experience. The app is responsive and rarely crashes or freezes. It is optimized for both iOS and Android devices, ensuring that users can enjoy the app's features without any technical glitches.

Customer Support: Tinder offers reliable customer support to assist users with any issues or concerns. They provide a comprehensive FAQ section on their website and offer email support for more specific inquiries. The response time is generally prompt, ensuring that users receive the assistance they need in a timely manner.

Success Rate and Quality of Matches: Tinder boasts a high success rate and delivers quality matches. The app's algorithm effectively filters potential matches based on your preferences, increasing the likelihood of finding compatible partners. Many users have reported finding meaningful relationships and even getting married through Tinder.

User Feedback and Ratings: Tinder has received positive feedback and high ratings from its user base. Users appreciate the app's user-friendly interface, effective matching algorithm, and the ability to connect with a diverse range of people. The app continues to evolve and improve based on user feedback, ensuring a positive experience for all.

How to file a complaint about Tinder?

Here is a guide on how to file a complaint against Tinder on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Tinder in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Tinder. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Tinder on ComplaintsBoard.com.

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