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4.4 3456 Reviews

Tinder Complaints Summary

5 Resolved
486 Unresolved
Our verdict: If considering services from Tinder with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Newest Tinder reviews & complaints

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E
3:35 am EDT

Tinder unable to access tinder/error 40303

my tinder keeps randomly not working and won't let me log back in for about a week or so each time after. the pictures and profiles of men won't load, or any messages I'm receiving from people I've matched with. I'll log out and try logging back in but an "error 40303" message pops up.It says it might be because I'm not connected to the internet, but every time I am.. so that can't be why this keeps happening to me. I looked it up online as well and it said it could be because I breeched the terms and it suspended my account, but I've never sent anything inappropriate or even sent any sort of picture what so ever. I've never had a conversation with anyone that would lead to them wanting to report me or anything of that sort either, so I'm not sure why it keeps doing this.. At first I just thought it was a glitch with my new phone but it just keeps happening, and is starting to get pretty frustrating just because I really enjoy tinder and can't even see profiles anymore to have the ability to match with someone or get to know them. I would honestly love it so much if someone could try and help me figure out what is going on or if it's just a big glitch with the app and a lot of other people as well.

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temani19
, US
Oct 02, 2018 10:53 am EDT

Also banned for 22 weeks now and I did nothing wrong

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Xinyu Li
, US
Oct 02, 2018 3:17 pm EDT
Replying to comment of temani19

Also banned ! Why ? F tinder .and they didn’t tell me reason
This is their email :help@gotinder.com

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Sabrina Miles
, US
Oct 02, 2018 9:20 am EDT

Same, i went to log onto today and was banned

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Blair Dale
, US
Oct 02, 2018 6:48 am EDT

Same here, I barely even get matches, and even when I do talk to matches I usually don't get responses. I don't say anything offensive, have inappropriate pics, or send anything that breaches ToS. I was just purged without warning

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Leyash
, US
Sep 26, 2018 9:13 pm EDT

I’m having the same issue. Haven’t been on it in a few weeks and now I can’t log in. I did report someone myself for being a catfish. Wonder if it’s retaliation?

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Xin Lin
, US
Sep 21, 2018 8:38 pm EDT

same here……

ComplaintsBoard
J
3:27 am EDT

Tinder complaint

The person in this picture is being impersonated. He said his name is Robert Damon, Civil Engineer from Bend, Oregon. Misrepresented by another person who either copied his info or picture.
This is getting ridiculous. What kind of site is this?
Something needs to be done about it. No more tinder for me.
I hope this person gets what's coming to them. The number they gave me is [protected].

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3:31 am EDT

Tinder tinder

I don't want to take subscription of tinder, but my subscription activated and 3050 rs deducted from my account .
Need reverse.
This is really wrong, when I am adding debit card in Google play, how can my charges will be deducted without getting any otp.
Kindly check and get me reverse my money. Really bad experience faced through tinder. Once should not do like this.

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6:05 pm EDT

Tinder tinder

My tinder account was removed because of error 40303 which means I have beach the community guidelines. I'm annoyed because I have't done anything to get my account removed. I had no inappropriate images or content and I tried emailing about my issue and only got a reply stating that my account has been removed because it has breached guidelines, which I explained that I hadn't. i've had tinder a while now and I'm pissed off because i can't go back to my account or create a new one when I did nothing wrong. 0 stars for you guys.

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Mdto
, AU
Aug 21, 2018 10:43 pm EDT
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Hi ME TOO. I have tried being polite, I have tried outlining their terms and conditions and community guidelines and have had no decent answer. I am a paid subscriber and they are not concerned at all for MY safety or privacy. It's a little like a scam isn't it?

Think about it. Their t&c's if you read them basically say they can delete you WITHOUT REFUND. It's true. I don't know how this is legal.

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8:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder verification process/ login issues

It's been almost a week, am not able to login into my account due to non verification. I am not receiving any sms with code as was the case earlier. It despite I being a member of tinder plus a paid service. Also this problem is a recurring one and is an irritant as it's been encountered by me at irregular intervals.
Now it's a permanent problem for almost a week now.
I did try to uninstall and reinstall with an upgraded version but it's not getting resolved

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5:36 pm EDT

Tinder login

I am unable to login
My email is [protected]@gmail.com
I have tried to follow the turn off face book instructions but still doesn't work. I am on here to meet someone and just had. I've never sent bad pics or been anything but nice and courteous to ladies that respond as I'm a gentleman. Why am I banned.
Please check out my account and feel free to view all my dialogue and picture. Please rectify my account or contact me on [protected]
Regards
Stephen Forbes

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Mdto
, AU
Aug 21, 2018 10:45 pm EDT
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ME TOO. I have tried being polite, I have tried outlining their terms and conditions and community guidelines and have had no decent answer. I am a paid subscriber and they are not concerned at all for MY safety or privacy. It's a little like a scam isn't it?

Think about it. Their t&c's if you read them basically say they can delete you WITHOUT REFUND. It's true. I don't know how this is legal. I am trying to find an ombudsman or media liaison contact as I expect more for a paid service.

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R
11:55 am EDT

Tinder likes me feature on tinder gold

I've been a tinder paid member since 2017 jan, the feature on tinder gold like me has almost never worked ( once or twice maybe ), that was the only reason why i switched onto gold kindly check and confirm why this is happening, am surprised...

See my superlike and booster works like a gem so wanted to know why this doesn't work

It's on the same page as the page where you get to see ones matches

Thanks
Reuben +[protected]
Email > [protected]@gmail.com

Kindly acknowledged and hope to get a response with resolution as per the TAT

Also how to track this thread, is there some complaint no generated ?

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2:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder phone number verification

Im a paid member, they already have my Facebook details so why do they also need my phone number to log on?
Ever heard of privacy? What happens when they're hacked? Will i get the "oh so sorry" crap?
If they want to force mw to use my number then they can refind me and close my account.
This isnt a analytical project, its real life so I don't wish for other third party companies to have my details without my consent or knowledge so NO phone number.

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5:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder tinder/banning

Tinder has banned my account, i payed for tinder plus, had it for a total of one day and my account was banned, i lost my money and chance to get matches, i had 58 matches by the time they banned me, my photo's were all of me and all appropriate, nothing that could get me banned. All i said to my matches was "hello" again nothing to get me banned.

Tinder provided absolutely no explanation as to why they banned me other then the generic "you broke one of our rules/terms" which i absolutely did not.

Tinder needs to change their system and start explaining why they are banning users profiles for no reason and taking users money.

There was a time they use to warn users that they had been reported and basically had a three strike rule, reported three times and they'd put the persons account under review and possible ban or delete it depending on the outcome of the review, i think that system was much better and fairer.

The system they currently have is nothing more then a scam, banning people's accounts for no reason, providing no explanation because they clearly know they banned it for no reason and taking a persons money instead of automatically offering a refund if they ban an account is criminal.

I was a big supporter of tinder, used it since it was first launched, had plenty of dates from it and met my ex girlfriend on it, but now having experienced being banned for no reason, i would suggest everyone avoids using it unless they like being banned for no reason and having their money taken and instead go and use bumble like i am now doing.

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Nicola Montorsi
, US
Aug 17, 2018 1:25 pm EDT

Just happened the same to me. Awful.
If you are filing a class action lawsuit, this is my email to contact me. I'm in: nicola@montorsi.net

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A
4:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder unauthorized credit card charges

Hi,

on 6.08.2018 i was charged automatically for 1000 inr from my google account in tinder but i don't want do renew my subscription, kindly refund my payment of 1000 rupees

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7:39 am EDT

Tinder Complaint

I have stopped using tinder after having paid an amount of rs 650 for 1 month subscription. Also I opted for 1 month only and I have uninstalled app. But I saw that the same amount is been deducted again. Can you please refund the money.

Please find the details below,

Cheque/Ref No.430795
NarrationPOS 512967XXXXXX5687 GOOGLE *Tinder POS DEBIT. Value Date 03 Aug 2018

My mail I'd is [protected]@gmail.com

Please reach to me for any clarification.

Shambhu

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4:16 pm EDT

Tinder urgent issue

Hello,

My phone has been stolen and the offender has logged into my Facebook on it today because facebook notified me.

The resolution for this would be for you to please log me out of my tinder on my iPhone SE as they will be on it now and im worried about them finding out my personal information, but not on my laptop as I want to use it on here.

I am using it on my laptop but don't want the offenders to have it on the phone

thanks in advance for your help

Lillie

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1:23 pm EDT

Tinder fake profile

Hello my name is Darcy Shields. I opened an account with Tinder just over a year ago approximately April 2017. I still have an account though I have not used it for some time. I met someone through Tinder in July of 2017 using the name of Steve John Frank. I have been in contact with this person since last July but I am seeing behavior that may be unethical/immoral. I would like to believe this person is an legitimate person but I am not sure. Unfortunately, soon after talking to me he told he deleted his account on Tinder. I am making this complaint because he said he is from Texas and yet he managed to find me in Edmonton. Does Tinder offer their services in the states? How did this person find me? I tried to search for his profile on Tinder on my laptop but I did not find an option to do this. This person has asked me for money, promised to meet me etc. etc. non of which has happened. All I want to know is if there is a way to find his account and see if he is legitimate. Please get back to me. This is very important to me.
My phone number is [protected]. My old number on this account is [protected].
Email address is [protected]@hotmail.com

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4:48 am EDT

Tinder I have been deducted for services I haven't used

I have been deducted for tinder but I uninstall it long ago. I was deducted 53 ghana cedis. Pls I need u to refund me my money. My name is Katumi iddrisu assam. The deduction was made on 2 August 2018.I initially registered and paid 53 Ghana cedis but I met someone and I uninstall it. Only to notice that av been deducted again. Pls kindly refund me my money. Thank you and if you can do that now for me.

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Update by Tumi Asam
Aug 02, 2018 4:59 am EDT

Pls I have been deducted for tinder services I havnt used. I have uninstall it long ago but I was deducted on the 2 August 2018. Pls revert my money back to me because am not using the services. I was deducted 53 ghana cedis. Kindly send me back my money.

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4:07 pm EDT

Tinder banning

I was on Tinder Gold. I added 3 more pictures (no nudity) and got blocked? After writing I was just told I had committed an offense and NO EXPLANATION.

On pondering a woman I recently went on a date with may have been vindictive . After the date I emailed her (Politely not crucial or judging and said i didn't want to continue as we were not compatible. After she read my email she texted me ruthlessly - screaming thru the email calling me names etc (I didn't respond).

How democratic is it for Tinder to have a person to report someone and not hear the other side? Why will Tinder not respond to my emails about this?

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9:43 am EDT

Tinder banning procedure

There is something criminal going on on the tinder app. They're banning people for no reason. We pay a subscription, and then they ban us, and they don't pay the money back, or even explain what we're supposed to have done wrong.

I have been banned for no reason whatsoever. I didn't do anything wrong. Was using the app one second, having lovely conversations with nice people, all amicable and good. Then banned the next second. I. Did. Nothing. Wrong.

Tinder shouldn't be allowed to get away with this. It isn't fair. I was a paying member, and there's not even so much as a human being looking into it for me. How can this be legal? Tinder has stolen money from me, and is now denying me the chance to meet people, for no reason.

Go online and google "I got banned from tinder for no reason" and you will see hoards and hoards and hoards of people saying the same thing.

This isn't fair. Tinder must rectify this policy, and this procedure. They must look into this.

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6:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder someone spreading nudity using my name

Theres suddenly some man who messages me and told that theres an account named as my name 'fabiola gracia' and using my profile picture pretending that it was me. The worst part is they post some nude picture like a girl showing her boob and i'm sure people start to think that the nude picture was me. Please help to find who is that cause I dont even know how to use this application. I'm so mad. It obvious that people might think that the naked girl was me because they stole my mirror selfie that didnt show my face anyway. Please solve this i'm so sad to receive this kind of things. I rarely use other application to avoid this kind of things, pleaseeeeeeeeeee improve your application security it gives a lot of bad impact on my name for sure.

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4:19 am EDT

Tinder paid services terminated for no reason, no explanation was given, nor a refund

Like many others,
I got my '40303' just after purchasing a 12-monthes Gold subscription.
Like those many others,
I have NEVER violated any of Tinder's ToS or It's Community Guideline, and have NEVER offended any user whom I have contacted inside and outside of the app.

It happened after trying to re-create a new account, hoping to get a 'fresh start'.
I have deleted my account which had some purchased services on it (boosts and superlikes) and a valid "Gold" subscription, then created a new account. The Boosts and Superlikes didn't restore, The "Restore Purchases" button / feature only brought back a "Plus" subscription but this wasn't the "Gold" that I had.
Opened ticket at Tinder's support team,
Then soon after I got suddenly logged out of the app and eventually realized I got banned.
Like many others,
I didn't receive any warning or had my account reviewed by Tinder prior to this.
And like many others,
I have immediately sent some emails to Tinder's support team, Literally bagging them to explain the cause of my ban -
but was never replied with anything other than the "we can not provide any further details at this time" copy-paste.
Never been accussed in such way before. This was a major personal insult to me, Besides losing the money I spent for Their premium services - which were now terminated with no refund.

I used to love Tinder.
During my 3+ years of using the service I had such a great time and had alot of successful dates.
And for this reason I used to pay alot of money for all the extras,
and I did it with full trust.

I have found so many similar complaints on the Internet -
What leads me to believe that Today,
Tinder is not a trustful service anymore.

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7:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder can’t login anymore

I downloaded Tinder App last Thursday night, I did not say anything wrong or do anything wrong in Tinder.
But Tinder logged me out itself last night which is Wednesday night ( one week since I started to use it ).
Now I can not login Tinder anymore, either Facebook nor phone number.
So wired.
I m new to USA, I knew Tinder from AD in Facebook recently.
I m a person who always keep my promise. And I never be rude to anyone or ask money from anyone.
But this time, Tinder made me can not reply to my friends in Tinder. This action of Tinder is not good.

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7:39 am EDT
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Tinder autodebit of inr 1000 for tinder gold subscription before due date

I had subscribed for tinder gold for inr1000/ month on 6th july 2018..si due date for next month of subscription is after 1 month which is 6 August 2018 but they autodebit from
my account inr 1000 on 26th july which is 10 day earlier than the due date..also the plan given is tinder plus at the cost of tinder gold..my mobile no is +91-[protected]..e mail id is - verma.dr.[protected]@gmail.com
Kindly look into the matter & do needful.. Thanks..

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Tinder Customer Reviews Overview

Tinder is a popular dating app that has revolutionized the way people meet and connect with each other. The app has received a lot of positive reviews from users who have found love, friendships, and casual relationships through the platform.

One of the most significant advantages of Tinder is its user-friendly interface, which makes it easy for users to navigate and find potential matches. The app also allows users to customize their profiles and preferences, making it easier to find compatible matches.

Another positive aspect of Tinder is its large user base, which increases the chances of finding a suitable match. The app also offers a range of features, including the ability to swipe left or right on potential matches, messaging, and the option to link social media accounts.

Tinder has also received praise for its safety features, including the ability to report and block users who engage in inappropriate behavior. The app also offers a range of privacy settings, allowing users to control who can see their profile and personal information.

Overall, Tinder has received overwhelmingly positive reviews from users who have found the app to be an effective and enjoyable way to meet new people. With its user-friendly interface, large user base, and range of features, Tinder is a top choice for anyone looking to connect with others online.

Tinder In-depth Review

User Interface and Experience: Tinder offers a sleek and intuitive user interface that makes swiping through profiles a breeze. The design is clean and modern, allowing users to easily navigate the app and find potential matches. The overall experience is enjoyable and addictive, keeping users engaged and coming back for more.

Registration Process: Signing up for Tinder is quick and hassle-free. Users can create an account using their Facebook credentials or opt for a phone number verification. The process is straightforward, and within minutes, you'll be ready to start swiping and connecting with others.

Matching Algorithm: Tinder's matching algorithm is based on a simple yet effective concept of mutual interest. The app analyzes your preferences and behavior to suggest potential matches. It takes into account factors like location, age, and common interests to present you with profiles that are likely to be a good fit.

Communication Features: Tinder offers a variety of communication features to help users connect and interact with their matches. The app allows you to send messages, exchange photos, and even make video calls. Additionally, the "Super Like" feature lets you express a higher level of interest in someone, increasing your chances of making a meaningful connection.

Privacy and Security: Tinder takes privacy and security seriously. The app allows users to control their visibility and choose who can see their profile. Additionally, you can report and block users who exhibit inappropriate behavior. Tinder also ensures that your personal information is protected and not shared with third parties.

Membership Options and Pricing: Tinder offers both free and premium membership options. While the free version allows you to swipe and match with others, the premium subscription unlocks additional features like unlimited likes, passport to swipe in different locations, and the ability to see who likes you. The pricing is reasonable, and there are different subscription plans to choose from.

Mobile App Performance: The Tinder mobile app performs exceptionally well, providing a smooth and seamless experience. The app is responsive and rarely crashes or freezes. It is optimized for both iOS and Android devices, ensuring that users can enjoy the app's features without any technical glitches.

Customer Support: Tinder offers reliable customer support to assist users with any issues or concerns. They provide a comprehensive FAQ section on their website and offer email support for more specific inquiries. The response time is generally prompt, ensuring that users receive the assistance they need in a timely manner.

Success Rate and Quality of Matches: Tinder boasts a high success rate and delivers quality matches. The app's algorithm effectively filters potential matches based on your preferences, increasing the likelihood of finding compatible partners. Many users have reported finding meaningful relationships and even getting married through Tinder.

User Feedback and Ratings: Tinder has received positive feedback and high ratings from its user base. Users appreciate the app's user-friendly interface, effective matching algorithm, and the ability to connect with a diverse range of people. The app continues to evolve and improve based on user feedback, ensuring a positive experience for all.

How to file a complaint about Tinder?

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1. Log in or create an account:
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Tinder in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Tinder. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Tinder on ComplaintsBoard.com.

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