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4.4 3458 Reviews

How responsive is Tinder's customer service?

5 Resolved
488 Unresolved
Very poor 🤒
We don't know much about how Tinder handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Tinder and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Newest Tinder reviews and complaints

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J
11:38 am EST

Tinder scam fake profile

I met a guy about two weeks ago claimto be in Army against My better judgment I download an app called Kik any ways honey did not add up please stop this guy I am smart but most woman are desperate for love and attention they will believe anything

His name was Anthony Martinez
His email which is checked is real
It's [protected]@gmail.com

Please stop him
If you have any further questions I can be reached at [protected]

I have several photos of him as well

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M
6:11 pm EST
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Tinder subscription

I deleted tinder over a month ago and it's still charging me. I wish to end my subscription. I was under ther impression that I paid for a tinder plus with a one month subscription but apple billing have continued to deduct $28.99 from my account each month. I was not aware I was signing up for a a contract and I'd like to cease further payments for a app I used only the once.
Kind regards.
Matthew Scott

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pobarjenkins
Minneapolis, US
Dec 12, 2017 12:29 am EST
Verified customer This comment was posted by a verified customer. Learn more

You will need to contact Tinder and/or your bank directly.

ComplaintsBoard
L
2:22 am EST

Tinder tinder

Dear Complaints Team,

Re: Romance Fraud Complaint,

I would like to report a 'Romance Fraud' which recently happened with a person found on Tinder App.

I started an online relationship with one Bradley Smith of USA origin, via the App facility that allows you to pinpoint suitors around the world. I found this person in Switzerland.

After a pause and then a short time of chatting in the Tinder App he encoutaged me to chat on Google Hangouts. He deleted his connection with me from Tinder where I could no longer contact him.

One day he said he was flying to Dubai for business deal. He owned a company called Crown Oil & Dredging Services. After a period of meetings and presentations he claimed to have won a contract to dredge for oil.

We chatted on Hangouts from September to late November. He wrote every day anf encourahed me to do the same often getting angry at my lack of time for him if I missed returning a message. He professed great love for me quite early. He shared many photos of himself, his daughter and his business plans. He sent pictures of his contracts and company research and even his passport. He encouraged me to do the same. I sent him only a 6 or 7 pictures of myself fully clothed and my young neice and nephew and my two freinds. All pictutes he sent ate attached with this message.

After some time I was convinced the relationship could be real and he wrote of  his visiting London to see me in December for a week while his company shipped materials in the sea from China. He mentioned wedding rings and  a future together for the rest of our lives which I naively believed.

At this point he said he needed money quickly as his China supplier had a shortfall and the new supplier costed $400 per item more for his dredging materials. He claimed if he did not get this money by a certain date to ship the materials that he would loose the Dubai contract through negligence.

I borrowed £1000. Which he said would help greatly, saying he was asking other friends too. On a sunday afternoon I got the money in my account for him. He seemed very, very happy and suggested I send the money via Western Union or Moneygram. This sparked my curiosity! I heard this is a method of payment with no trace. I asked for his bank number but he refused adamantly to send this information. I was unwilling to use this payment method and I suddenly became skeptical.

As soon as I admitted doubt and was unwilling to help he became very hostile. He picked a fight with me regarding some personal faults, though I remained devoted. Eventually he found an excuse to extract himself from the 'relationship' at the end of November 2017.

I am choosing to report this now to protect others from his scam story and scam behaviour. His name is probably fiction and the pictures I suspect identiry fraid. They are all taken at a distance with few selfies. I worry for other victims as his story is convincing. Although no money was actually taken from me I worry other desperate 40 something year old women may be duped into losing money.

Please accept this information against this person or persons who may be part of a Nigerian scam ring so I've heard. His text did mot seem American and the syntax in his words was always odd. At times his letters seemd like a different personality altogether. Please be warned against this name and note his pictures and associate persons as identities stolent with a fraudster(s) posing behind his online connection. I feel it my duty to report this. Thankyou for you attention. I wish to remaon anonymous.

Sincerely
A Tinder victim of romance fraud.

I can never recommend Tinder now.

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S
10:03 pm EST

Tinder tinder gold

Hello, it's impossible to cancel my subscription to tinder gold. This is robbery. I've tried everything and there is no option to cancel it and manage subscriptions button is nowhere to be found on my app. Please cancel my subscription to tinder gold before you rob me again. It's linked...THIS IS MY HARD EARNED MONEY, so please next time before charging, think this- there more stuff we need to do apart from dating.

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A
9:58 pm EST

Tinder plus subscription

When I try to open tinder it says that my account is under review. Then it says "you have been warned too many times." I've never been warned, not even once about anything. I'm sure I'm not violating the guidelines. I paid for a full month of tinder plus but I'm not able to use it and I'm not getting what I paid for. They're taking too long to review and want my account back.

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S
8:00 am EST

Tinder very few profiles to swipe through all of a sudden

Hi Tinder support

Thank you for a great app I've been using for almost a year now with great experiences.

However, there is a big issue, which has been a problem for a little over a month now.

I don't know what has happened or if this is just a problem on the Danish Tinder app. But now there are way, way less profiles to swipe through than there used to be.

Usually when I hadn't been on Tinder for a day I would get around 100 profiles or even more to swipe through. Now I get around 10 profiles or a little more but no more than 20 profiles (unless visiting other cities). I've always searched in a 50 km radius.

It worries me if Tinder has made an update that for some reason results in giving me only around 10 % the profiles I used to get as I historically need many profiles to get a match. I don't want to look for competitor apps before I've consulted you, but I'm afraid that will be my solution unless you can solve the issue for me.

Please let me know if you need further information from me in order to help.

Thanks a lot in advance for your help.

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Update by Sporally
Dec 09, 2017 4:03 am EST

Forgot to mention that my Tinder username is Sporally while my in-app display name is Casper Jensen.

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Z
6:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Tinder cannot cancel subscription to tinder gold

Hello,

it's impossible to cancel my subscription to tinder gold. This is robbery. I've tried everything and there is no option to cancel it and manage subscriptions button is nowhere to be found on my app. Please cancel my subscription to tinder gold before you rob me again.

It's linked to my facebook with email address zachary.[protected]@gmail.com

Please cancel it asap

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I
2:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Tinder tinder

I had Tinder for a week or two and then got kicked off. My account was under review. I had not sent any inappropriate messages, nor had I been rude to anyone. I figured it was because I said I'm transgender first up, as I've had a lot of hate about it. But I let it review me. But that's not the issue.
It's been three days and I've gotten no emails saying what's happening with it. I've sent two questions to support and still no emails! I just want to get back to my dating.

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Briney Smite
, US
Dec 12, 2017 8:03 pm EST

Tinder regularly targets transgender people while claiming that it is open and exclusive to all genders. I have talked to dozens of trans women who are going through the same issue regularly.
Men will swipe right in them, but then get upset that they were sexually attrCted to a trans girl, or sometimes that get mad if the trans girl turns them down, so they flag the profile out of meanness. That is to be expected since people are mean. However, the fact that Tinder joins in and targets trans people regularly is appalling. Tinder should have a mechanism for filtering out false profile flagging, but they really don’t care and are more than happy to continue discriminating against trans women. I am a journalist and working on a story about tinders regularly to protect its trans users and now collecting stories from the hundreds of trans wimein targeted on this app. Please send your experiences to ksomadekoros@gmail.com

ComplaintsBoard
M
5:37 pm EST
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Tinder fake user account

Hello, My name is Meagan.
I'm filing this complaint in regards to being advised by a person of whom I don't know, that someone has created a tinder account under my identity.
They have created me under (Megan 35).
Could your admin please delete my profile as I'm a married woman.
The person has obviously copied and uploaded a picture of myself from my Facebook profile.
I see this behaviour as a complete invasion of privacy.
Could your admin please rectify this matter.
My contact email is as follows should you need to contact me.
meagan.[protected]@gmail.com.

Kind regards
Meagan O'Meara.

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S
11:19 am EST

Tinder tinder plus tinder gold

I cancelled the subscription after i was charged 520 in the afternoon, i want refund for this as i was not aware of the fact that the subscription is monthly.
Order id- GPA.[protected]
It has not been even a month when i applied for the first time.
Now i need the refund for the amount deducted today please help me with this. That's not correct from your part to charge the amount when it has not been even a month and I don't want the subscription, the amount got deducted today and i cancelled the subscription today only please send me my refund.

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I
9:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Tinder tinder gold

I paid a six month subscription for Tinder Gold and this was revoked from me on the 2nd of December (having only been subscribed for 2-3 weeks).

I believe this to be an error but my complaints have been ignored. Please can this be looked at immediately and having paid £104 approx for 6 months can my subscription be reinstated immediately? Thank you.

Kind regards
Paying Customer.

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J
8:06 pm EST

Tinder account

My account was deleted by tinder for violating rules. I have been bullied on tinder and harassed for sex. Is that not breaking the rules? I was wondering if I can have my account not deleted as I believe I have done nothing wrong. I believe I did nothing wrong and I am deeply sorry for violating the rules. Is it not okay to put my Snapchat account on tinder?

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S
3:35 pm EST

Tinder service

I purchased the tinder gold, and today when I went to login it asked me to login using my facebook and or phone number, but it never connected. When I called customer support, I got the run around, and the rep - Daniel keep saying he was going to refund my money but use digital currency! I didn't use digital currency to purchase the plan, I don't want digital currency to be refunded. On top of that, he wanted access to my computer, and my niece caught him trying to login into other accounts such as amazon, paypal, and access my camera on the computer. And after an hour and half, nothing was resolved! He keep trying to say, he was just verifying my email, blah blah blah! I just want my money back! And make sure my information is deleted!

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L
9:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Tinder tinder banned me for no reason

I am extremely confused. I just got a notification from Tinder that they deleted my account for violating terms. I have not violated any terms. The only thing I can think of is that I posted that on HSV positive because I think potential daters should know that.
I would hope that that isn't the reason. To me being responsible isn't a reason to be deleted.
I hope they refund my money.

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E
9:05 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Tinder upgrades.

I paid for an upgrade this morning. I then realized it was not the "gold" membership that I wanted. When I clicked on the gold it showed that for $13.00 (?) more I would get the gold. When I chose to do it, there was a prompt telling me I would be refunded the first amount and charged the gold membership fee. I did this and when I checked my banking discovered that I was, in fact, charged twice.
I then called [protected].
The first person I spoke with didn't identify themselves and I had to make sure that I was actually contacting the Tinder help line.
After 15 minutes on the phone, most of it on hold, the call dropped or was hung up. (Apparently I was speaking to "Nicco Wilson")
Called back. Eventually spoke with "Brad" who is a supervisor, his English only slightly better. On the phone for 20 mins this time, to be told that Tinder does not refund anything less than $200, so if I want the $30 back that I paid for my original upgrade, I have to deposit $200. The reasoning for this was that the government charges $25 service fees for payments returned. Brad was very rude, and fundamentally couldn't understand my issue. When I asked to speak to a mananger he told me calling back would be a waste of my time as there was no one else to speak to. Unreal. The whole interaction felt like a complete scam.

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J
1:39 am EST
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Tinder dating service south africa

[27/11, 06:46] ‪+[protected]‬: Hi
[27/11, 06:46] Jana Bain: Hi
[27/11, 06:47] ‪+[protected]‬: How u gorgous lady
[27/11, 06:47] Jana Bain: Who is this
[27/11, 06:47] ‪+[protected]‬: Got ur digits from u on tinder
[27/11, 06:48] Jana Bain: Huh? How? I'm not on tinder?
[27/11, 06:48] ‪+[protected]‬: Someone i spoke to gave it to me 😳
[27/11, 06:48] Jana Bain: And who is that?
[27/11, 06:49] ‪+[protected]‬: No idea i spoke to someone they gave me whatsapp num and un matched me after said well chat on whatsapp
[27/11, 06:50] Jana Bain: Okay...And for which reason must you chat with me?
[27/11, 06:50] ‪+[protected]‬: This is just strange
[27/11, 06:50] ‪+[protected]‬: Where u from?
[27/11, 06:52] Jana Bain: I know that is why I'm asking...it sounds dodgy...you're obviously south African...won't be difficult for me to track the frequencie of the cell
[27/11, 06:52] Jana Bain: Still why would someone ask you to whatsapp me?
[27/11, 06:52] ‪+[protected]‬: Why wud u wana do that? I can tell u where i am
[27/11, 06:52] ‪+[protected]‬: Unless someones tryna hook u up ? Friend maybe?
[27/11, 06:52] Jana Bain: I just find it strange that's all
[27/11, 06:53] Jana Bain: I don't know...I'm suspicious...Who is the person that gave you my number
[27/11, 06:53] Jana Bain: Give me a name
[27/11, 06:54] ‪+[protected]‬: It said JR -30
[27/11, 06:54] ‪+[protected]‬: Age 30
[27/11, 06:54] ‪+[protected]‬: 139km i think it was
[27/11, 06:54] Jana Bain: I am so confused
[27/11, 06:55] ‪+[protected]‬: Ok lets forget it then. Will delete ur number
[27/11, 06:55] Jana Bain: Somebody is pranking me...is it like a dating site or something?
[27/11, 06:55] ‪+[protected]‬: Yes it is
[27/11, 06:56] Jana Bain: [censor] wait...No we need to investigate this...please do me a favour
[27/11, 06:56] Jana Bain: Can you send me the link to this site please
[27/11, 06:56] ‪+[protected]‬: Just go to app store and type tinder
[27/11, 06:57] Jana Bain: Ok then how do I get to my 'name'
[27/11, 06:57] Jana Bain: Don't delete my number yet please...I need your help on this
[27/11, 06:58] ‪+[protected]‬: I dnt know
[27/11, 06:58] ‪+[protected]‬: Im also new on that thing
[27/11, 06:58] Jana Bain: I think I know who has a sick sense of humour like this...
[27/11, 06:59] ‪+[protected]‬: So if u like a person u swipe right and if they swipe right on ur name too u get to chat to them
[27/11, 06:59] ‪+[protected]‬: Who ?
[27/11, 06:59] Jana Bain: My sister in law
[27/11, 06:59] Jana Bain: She hates me
[27/11, 06:59] ‪+[protected]‬: Where are u from tho
[27/11, 07:00] Jana Bain: Oh and I'm 35
[27/11, 07:01] Jana Bain: What?
[27/11, 07:01] ‪+[protected]‬: Are u married ? 😳😳😳😳😳
[27/11, 07:01] Jana Bain: Ues
[27/11, 07:01] Jana Bain: Yes
[27/11, 07:01] ‪+[protected]‬: Omg this is [censor]ed up then
[27/11, 07:01] Jana Bain: A dating site you say
[27/11, 07:02] Jana Bain: This is [censor]ed up
[27/11, 07:02] ‪+[protected]‬: The site said u 130km away
[27/11, 07:02] Jana Bain: How the [censor] did this happen
[27/11, 07:02] ‪+[protected]‬: So i assumed u either in like dbn area or newcastle side
[27/11, 07:03] Jana Bain: I have never in my life been on a dating site...it's too dangerous
[27/11, 07:03] ‪+[protected]‬: Me too. But heard bout this n gave it a shot coz theres no registration or anything
[27/11, 07:03] Jana Bain: No it's my brother and his wife...we don't speak and they don't know about my whereabouts at the moment
[27/11, 07:03] ‪+[protected]‬: So no details given
[27/11, 07:04] Jana Bain: I'm gonna give them all [censor] from the Australian government
[27/11, 07:11] Jana Bain: Was there a pic used?
[27/11, 07:12] ‪+[protected]‬: It was an edited kinda pic u lnow with that cats nose and stuff
[27/11, 07:12] ‪+[protected]‬: I dnt know what u call it
[27/11, 07:12] Jana Bain: Does it look like the same person who is in my whatsapp profile pic?
[27/11, 07:13] Jana Bain: Can you take a screen shot perhaps?
[27/11, 07:13] ‪+[protected]‬: Ay hard to tell coz of those ears and nose
[27/11, 07:13] ‪+[protected]‬: Nop once they un match u, they disappear from your contacts
[27/11, 07:13] ‪+[protected]‬: And no way of finding them again
[27/11, 07:14] ‪+[protected]‬: Unless u both swipe right again
[27/11, 07:14] Jana Bain: Oh...Well too bad
[27/11, 07:14] Jana Bain: Well I will talk later again I need to take my kids to school
[27/11, 07:14] ‪+[protected]‬: Ok kewl
[27/11, 07:15] ‪+[protected]‬: What do u do btw
[27/11, 07:15] ‪+[protected]‬: Im sorry . I didnt expect this especially didnt expect u to be married😳🙈
[27/11, 07:15] Jana Bain: Thank you for the help and sorry for the cruel joke played on US... I'm a qualified draughtslady without a job😂
[27/11, 07:16] ‪+[protected]‬: U just at home ?
[27/11, 07:16] Jana Bain: Like I said my sister in law hate me and she has a sick sense of humour
[27/11, 07:16] ‪+[protected]‬: Lol its ok . We both got setup
[27/11, 07:17] ‪+[protected]‬: Dont assume its her, cud be anyone
[27/11, 07:17] Jana Bain: Yes
[27/11, 07:17] Jana Bain: 🤣 I know it is her
[27/11, 07:17] ‪+[protected]‬: Lol tell husband to help u
[27/11, 07:17] ‪+[protected]‬: 😜
[27/11, 07:18] Jana Bain: He is a narcissists he will blame me I will sort this sit out myself but thanks 😁

This is how my morning started...it freaked me out since I don't do dating sites. I would like to know if you can track the culprit that started this and put me in this spot in the first place...it's dangerous, please keep me up to date and close all accounts associated with +27 [protected], [protected]@gmail.com.

Kind Regards
Jana Bain

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L
9:12 pm EST
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Tinder fraudulent identity

Someone is on tinder using the name Jake and is currently using my pictures as their profile. I would like to be resolved immediately because I do not want my pictures out there for other people to get hurt from a catfish. Two that's freaking creepy and weird that someone is using my pictures as a profile. 3 I do not want my name being thrown out there for other people to talk about

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3:37 am EST

Tinder tinder

I have been on tinder for 6 years.

About five months ago I opened my app and my ENTIRE profile was gone. I logged in with Facebook like I always have but My matches, pictures, bio, everything, was gone. I sent an email to support and pleaded for some help, I had 12000 matches, some of whom had become friends of mine that I only corresponded with on the app. I also had a subscription to tinder plus. After two weeks the support team was able to help me get my subscription back but they informed me that I must've have "accidentally" deleted my account (impossible) but I was able to continue using my tinder plus subscription and start again. After a few months of swiping with my new profile, the same thing happened. I was logged out and couldn't gain access to my profile. This time the account was no longer attached to my Facebook, instead my phone number but I could not log in. I contacted support and have been going around in circles for nearly a month where they've told me to delete my account (that I have no access to) so I can restore the subscription(s) - I now also use tinder gold - they have also told me to send information and pictures and it continues in circles until they stop replying and I have to contact them again and begin the process - meanwhile my subscription continues to roll over and I am NOT paying $87.99 for something that I do not have access to. I am very annoyed by this.

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10:21 am EST

Tinder tinder app account

I have been on my account every day for the past few months and with no issues. Today I wake up and try to go on to my account it asked me to login with Facebook or my cell phone number I put in my cell phone number and never got a code to log into my account which I have never had to do before. After entering my phone number for about 20 times it finally send me an SMS code through text message, Once I enter the code my entire account is deleted and it is making me start all the way over from the beginning I lost all of my matches my contacts all of my messages and all of the people that I have met are all gone, why did this happen?

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12:44 am EST
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Tinder tinder dating site direct debit when I no longer have an account

Hi,

I signed up to tinder online dating in August 2017. I haven't had tinder online dating for the last three weeks. I never signed up to any deal yet I just had a direct debit of $28.99 for Tinder Plus ( automatic renewal) from my account.

Please make sure this doesn't happen again and I want the money reimbursed to me

[protected]@hotmail.com is my email address

Thankyou

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Tinder In-depth Review

User Interface and Experience: Tinder offers a sleek and intuitive user interface that makes swiping through profiles a breeze. The design is clean and modern, allowing users to easily navigate the app and find potential matches. The overall experience is enjoyable and addictive, keeping users engaged and coming back for more.

Registration Process: Signing up for Tinder is quick and hassle-free. Users can create an account using their Facebook credentials or opt for a phone number verification. The process is straightforward, and within minutes, you'll be ready to start swiping and connecting with others.

Matching Algorithm: Tinder's matching algorithm is based on a simple yet effective concept of mutual interest. The app analyzes your preferences and behavior to suggest potential matches. It takes into account factors like location, age, and common interests to present you with profiles that are likely to be a good fit.

Communication Features: Tinder offers a variety of communication features to help users connect and interact with their matches. The app allows you to send messages, exchange photos, and even make video calls. Additionally, the "Super Like" feature lets you express a higher level of interest in someone, increasing your chances of making a meaningful connection.

Privacy and Security: Tinder takes privacy and security seriously. The app allows users to control their visibility and choose who can see their profile. Additionally, you can report and block users who exhibit inappropriate behavior. Tinder also ensures that your personal information is protected and not shared with third parties.

Membership Options and Pricing: Tinder offers both free and premium membership options. While the free version allows you to swipe and match with others, the premium subscription unlocks additional features like unlimited likes, passport to swipe in different locations, and the ability to see who likes you. The pricing is reasonable, and there are different subscription plans to choose from.

Mobile App Performance: The Tinder mobile app performs exceptionally well, providing a smooth and seamless experience. The app is responsive and rarely crashes or freezes. It is optimized for both iOS and Android devices, ensuring that users can enjoy the app's features without any technical glitches.

Customer Support: Tinder offers reliable customer support to assist users with any issues or concerns. They provide a comprehensive FAQ section on their website and offer email support for more specific inquiries. The response time is generally prompt, ensuring that users receive the assistance they need in a timely manner.

Success Rate and Quality of Matches: Tinder boasts a high success rate and delivers quality matches. The app's algorithm effectively filters potential matches based on your preferences, increasing the likelihood of finding compatible partners. Many users have reported finding meaningful relationships and even getting married through Tinder.

User Feedback and Ratings: Tinder has received positive feedback and high ratings from its user base. Users appreciate the app's user-friendly interface, effective matching algorithm, and the ability to connect with a diverse range of people. The app continues to evolve and improve based on user feedback, ensuring a positive experience for all.

How to file a complaint about Tinder?

Here is a guide on how to file a complaint against Tinder on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Tinder in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Tinder. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Tinder on ComplaintsBoard.com.

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Use this comments board to leave complaints and reviews about Tinder. Discuss the issues you have had with Tinder and work with their customer service team to find a resolution.