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4.4 3456 Reviews

Tinder Complaints Summary

5 Resolved
486 Unresolved
Our verdict: If considering services from Tinder with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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C
6:17 am EDT

Tinder tinder plus

My tinder plus acc keeps dropping out. It's like I have not purchased it. When I try to refresh an error msg comes up that when followed gives useless information and does not fix. This is a common occurence and numerous similar complaints are on the internet. Now tinder plus is not working at all so I want a full refund and no further transactions on my card

My no is [protected]. Email [protected]@gmail.com
FB Cathy Cleary

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D
7:43 am EDT

Tinder can't access server on all you can eat data plan three uk

I have contacted tinder on four occasions about the same bug and the reply is always 'we'll take a look at this issue'. I pay for tinder plus, so at the minute I'm not getting what I paid for. I can't get any access to tinder servers while using data on the three uk network. I have an all you can eat data plan, and have read that tinder blocks people on these plans because they are 'normally' bots. I have referred tinder support to this example https://www.elxsy.com/2016/02/tinder-is-blocked-on-three-3-network-uk/ and they did not send a reply. They really couldn't care less about my issue, and don't acknowledge that I should get what I am paying for. And on a side note, I have had all my three network adult setting lifted and rechecked by three support and they are sure that it isn't three blocking the tinder servers.

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S
5:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder tinder app dating site

There is someone on your dating app who is using it to groom vulnerable women into giving them money. I am in the UK and at the beginning of March I matched with a gentleman calling himself Christos Erastos he claimed to be a Dallas Antiques Dealer who was moving his business to London, he even sent a link to his website https://sites.google.com/site/erastosantiques it seemed very genuine, I even looked the address up online, which confirmed the business at the address of the site. He claimed to be in Dubai on a buying trip for stock for his new shop. I started to get suspicious when his trip was extended just days before we had arranged to meet in the UK. He then emailed his flight details for 28th March, which I now am sure a fake. All of a sudden yesterday I received a message saying that he was having trouble with the import duty on the items he had purchased and needed to borrow money.
I feel that someone needs to investigate this as I am sure I would not have been the only person approached and would not like to think of any other person being taken in by this

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Christine Shenker
, US
Apr 29, 2017 12:54 am EDT

This has also happened to me! Said he had just moved to Orlando and was in Cape Town on a buying trip. He's journey home kept getting delayed for one reason or another. Beeded money to pay for the rest of the coins he bought. BEWARE! !

P
P
Private99
, GB
Apr 22, 2017 12:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Sue, I matched with Christos in mid April. He's still in Dubai buying stock but now he's movingly to Ipswich! I was suspicious from the start tbh, and not amazed when he told me he'd been robbed. He wanted me to sign into his bank account and pay his coin dealer. No doubt this wouldn't have worked and he'd have needed me to use my money...I stopped playing along when he wanted my email address because he'd have had my surname then and as he's clearly dodgy I didn't want to risk it. I'm including a picture as a warning to other women.

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A
12:38 am EDT

Tinder reporting fake account

Dear Customer Service,

It has been brought to my attention that a fake account under the name Christine listed to be 38 years old in France is using my profile picture pulled from the Internet from fashion week. I am e-mailing customer service to request that this account be deleted/canceled immediately as it is not me. I have never had a tinder account. Please confirm that this account has been shut down. Thank you in advance for your assistance in this mattter.

Best,

Ashley

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Audie Dorrian
, US
Oct 12, 2017 9:43 pm EDT

This profile is fake. Man will try to rape you.

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B
1:57 pm EST

Tinder location settings

the distance between
myself and women i like is never correct im in rugby but was told i am 9 miles from warrington, i am not its more like 150 miles, this happens often, how are we supposed to know who we should swipe right for if we dont know how far apart we live, it makes the app almost useless which is a shame because othdrwisd it would bd great

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Y
12:29 pm EST

Tinder tinder account

Someone created a new account and was using my photos and instagram account into this site, how i can desactivated this account. Pks i need your help i m having a lot problems about this, i need pls you fiz that problem i don't have idea who made this account. I don't have account in tinder long time ago, and i can't see if this account is online yet

Thank you so much

yoli

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8:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Tinder not letting me log in

Every time I download tinder, and always sign In with facebook, it always says 'server error' I don't understand why as I have also deleted the app from my facebook app and then reconnected it but it's always the same. In addition i did have it in the past and it has always worked for me but now it is just coming up as not going to work and i really don't understand why.

Can someone please tell me why it's doing this.

Thank you

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B
12:06 am EST

Tinder tinder

Hi

I was recently banned from Tinder with no explanation as to why other than a breach of terms. I have contacted tinder frequently to have this rectified as there is no reason I can see to this having been the case. I have received no satisfactory response to this issue. I am certain that some kind of mistake had been made on their part.

Thanks

Bryan Mccall

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N
3:01 pm EST

Tinder boost amounts decreased after purchasing six month membership

Hi There,

I recently purchase a six month membership with Tinder on the premise that I would be receiving a boost special once a week, a boost is when it makes your profile standout from the rest, after purchasing a six month membership the boost special has been changed to once a month.

May I please have refund of my membership as I feel I have been misled?

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4:59 am EST

Tinder tinder

It is outrageous that you do not have a customer service call center. Or any phone number available to members. Serious complaints are not taken at all seriously, direct communication with any employee is impossible, fake profiles and confirmed criminals abound. Tinder does not care about its members' safety, and does little if anything to hide this.

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12:18 am EST

Tinder fake profile

There is a profile with my name and picture and it is not me. I've been receiving a lot of messages on Facebook because of this. People claim to be upset that I've matched with them and then don't respond. And this has happened in different locations and I have no idea how to deal with this issue. I'm concerned for my privacy and safety. I request you to please help me resolve the issue.

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4:11 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Tinder there is a fake me on there

My friend sent me a screenshot of an account with my pictures and my name but it isn't me. I want that removed immediately take my stuff off of tinder it im underage and it has a fake age on the profile. Take that account off of tinder right now this isnt funny and I want myself removed from a site I dont want to be on! I'm pissed because I thought that tinder was secure and didn't let people make fake accounts on it and apparently that isn't true and people are using me and that's not okay. Specifically because i'm underage for the app take me off right.

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F
7:17 pm EST

Tinder tinder plus service we paid for it and, it never worked they wont refund us.

I have paid tinder $75 for plus service which did not work at all... They charged me the first 6 month & they continue charging me for the rest of the year. I submitted an e-mail asking the service never worked, they refunded me only half what I paid for, customer service are only copy & paste service,
I asked even to re activate the plus service for 6 month or refunds me, non has worked.
My second order number: gpa.[protected]..0 has been refunded.
Here I would like to inform you guys that my order number was in the subject line of my e-mail address, I got an e-mail back from customer service asking what's my order number... Obviously they are not paying attention to customers e-mails.
One last thing, when I paid for tinder plus, it did not mention that the service might not work properly & I have to go to the setting & click restore purchase... Etc.
I paid for a service that I did not get at all.

Elias
[protected]@gmail.com

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C
cession
, US
Feb 18, 2017 5:43 am EST

absolutely correct, they charged me $50 for sending and receiving messages.
I have sent numerous messages, with no reply at all...yet i can receive 100s of messages whom then i can't even reply!

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J
2:36 am EST

Tinder facebook bs

I am trying to enjoy this filthy piece of #### app and I can't because somehow #### forgot wtf it means to create an account not log in with Facebook. Fix that #### asap, a #### stupid mistake made by a big company wtf no excuses. Very disappointed would not ever recommend to any unless they fix it. Very unfortunate a -1435/10 not good. Pro= none
Con=a ### app, no options

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B
4:19 am EST

Tinder fake profiles

Hello,
I used Tinder and was scammed out of $3000. Apparently there are Liberians stealing innocent soldiers FB profiles and pics and luring women into a trap of deceit.
I found a man on Tinder who liked me and said what I guess these thieves are using as bait: I'm coming home in two weeks, you are so beautiful and I'm from Texas but I'll be stationed in your state when I get out. They ask you questions about state you live in and promise a wonderful life. They tell you that they are rich and their parents have died, they have no one and are glad they found you because they finally found the woman they have been looking for.
Once they have lured you into their web, that's when the "I need money" starts. They tell you they have bought their plane ticket home but now their credit card is locked because of the large amount of money used. They proceed to say they need more money for baggage money, physical to come back home, crazy stories.
But unfortunately I was hooked on this guy and shame on me for paying out the money.
I am currently searching for the poor person they are posing as because they are innocent. I'm hoping I can find him because they are using him as a baiter and that's not right!
I am writing just to let you know that these Liberians are focused on Tinder because they know they can get to people through their FaceBook accounts. And my soldier was saying he was based in Liberia on a peace keeping mission.
Yes, I should have known better to not send money but these losers are professionals and really know how to get you lured into thinking that person is real. Well, the person is real but is being used under false pretenses.
The person who I "met" on Tinder is Luis Sanchez and he is in the US Army. I would strongly suggest that you remove his profile because it is a fake being run by these thieves.
In the meantime, I will continue to find and get in contact with Luis Sanchez to warn him that his identity is being used as bait.
I would also suggest that you not link people with their Facebook profiles. These innocent peoples lives' are being affected and could get them into trouble when they are victims as well.
Sincerely,
Beth
Former Tinder User

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S
2:10 pm EST

Tinder observation / question

I've finally brought myself to contact tinder about this.
It's been happening for quite some time.
I know that it's possible to get some repeats which actually happens quite frequently BUT.
Is this also supposed to be the case with people who you already liked?
This seems to happen frequently as well.
Follow up question to that is.
What happens if you liked a person first and than the opposite the next time? Or vice versa?
These aren't complaints.
Observations and feedback for improving purposes.
Thanks already,
Sanne Berkow

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T
9:41 am EST

Tinder tinder plus

My account has been put under review please let me know why.I think you need to change the reasons list on why someone unmatches the one who contacts them
i send many messages and probably the person receiving is not interested, meaning they have to unmatch me and give a reason which to me i found them not good..could you please have a reason like NOT INTERESTED
and remove inappropriate etc
i AM IN NO WAY A SCAM IF YOU LIKE TO PROVE MY EXISTENCE KINDLY CONTACT ME ON +[protected] /[protected]@gmail.com
THANK YOU
Sally

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M
12:10 am EST

Tinder tinder

The app kept crashing after I paid 9.99 for the upgrade version and Tinder allowed my account to be falsely reported by spiteful users that was upset because I wasn't interested. They locked my account and every time I try to log in it says my account is under review and then I literally sent over ten emails and I got no response from them. Which is very rude and uncaring.

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S
2:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Tinder I have been charged in my card in spite of unsubscribing

Dear Sir

ref - [protected]@gmail.com

I have subscribed tinder in sept 2016 and it expired on 19th Oct 2016, after that i havent renewed subscription, inspite of that, my american express card
number ending 02003, name P sadiq have been charged with following

PROCESSED ON
20 December, 2016
REFERENCE NUMBER
AT163550012000010010012 amount Rs.2323.49

PROCESSED ON
28 December, 2016
REFERENCE NUMBER
AT163630014000010007706 amount Rs. 1350/-

PROCESSED ON
28 December, 2016
REFERENCE NUMBER
AT163630014000010007704 amount Rs. 1350/-

I have not subscribed to your service its still in active..

I kindly request you to cancel this and refund the money to my credit card

Sadiq.P

+[protected]

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S
7:11 am EDT

Tinder account

I had an account on Tinder but they blocked my account for no reason and when I contacted customer service they said that some other users complaint about me. I never did anything wrong!
I asked Tinder support for some detailed explanation but they replied nothing. I made another account and the same thing happened again! Very disappointed with this app and especially with their customer service !

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S
Sonika15
, IN
Mar 11, 2017 4:00 am EST
Verified customer This comment was posted by a verified customer. Learn more

There is a profile with name-pooja, 27 HDFC bank, Nirma institute of managment & location Indore india ...This is fake profile which uploads all my photos...i want to delete my photos as soon as possible from this account...otherwise surly i'll take a legal action

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Tinder Customer Reviews Overview

Tinder is a popular dating app that has revolutionized the way people meet and connect with each other. The app has received a lot of positive reviews from users who have found love, friendships, and casual relationships through the platform.

One of the most significant advantages of Tinder is its user-friendly interface, which makes it easy for users to navigate and find potential matches. The app also allows users to customize their profiles and preferences, making it easier to find compatible matches.

Another positive aspect of Tinder is its large user base, which increases the chances of finding a suitable match. The app also offers a range of features, including the ability to swipe left or right on potential matches, messaging, and the option to link social media accounts.

Tinder has also received praise for its safety features, including the ability to report and block users who engage in inappropriate behavior. The app also offers a range of privacy settings, allowing users to control who can see their profile and personal information.

Overall, Tinder has received overwhelmingly positive reviews from users who have found the app to be an effective and enjoyable way to meet new people. With its user-friendly interface, large user base, and range of features, Tinder is a top choice for anyone looking to connect with others online.

Tinder In-depth Review

User Interface and Experience: Tinder offers a sleek and intuitive user interface that makes swiping through profiles a breeze. The design is clean and modern, allowing users to easily navigate the app and find potential matches. The overall experience is enjoyable and addictive, keeping users engaged and coming back for more.

Registration Process: Signing up for Tinder is quick and hassle-free. Users can create an account using their Facebook credentials or opt for a phone number verification. The process is straightforward, and within minutes, you'll be ready to start swiping and connecting with others.

Matching Algorithm: Tinder's matching algorithm is based on a simple yet effective concept of mutual interest. The app analyzes your preferences and behavior to suggest potential matches. It takes into account factors like location, age, and common interests to present you with profiles that are likely to be a good fit.

Communication Features: Tinder offers a variety of communication features to help users connect and interact with their matches. The app allows you to send messages, exchange photos, and even make video calls. Additionally, the "Super Like" feature lets you express a higher level of interest in someone, increasing your chances of making a meaningful connection.

Privacy and Security: Tinder takes privacy and security seriously. The app allows users to control their visibility and choose who can see their profile. Additionally, you can report and block users who exhibit inappropriate behavior. Tinder also ensures that your personal information is protected and not shared with third parties.

Membership Options and Pricing: Tinder offers both free and premium membership options. While the free version allows you to swipe and match with others, the premium subscription unlocks additional features like unlimited likes, passport to swipe in different locations, and the ability to see who likes you. The pricing is reasonable, and there are different subscription plans to choose from.

Mobile App Performance: The Tinder mobile app performs exceptionally well, providing a smooth and seamless experience. The app is responsive and rarely crashes or freezes. It is optimized for both iOS and Android devices, ensuring that users can enjoy the app's features without any technical glitches.

Customer Support: Tinder offers reliable customer support to assist users with any issues or concerns. They provide a comprehensive FAQ section on their website and offer email support for more specific inquiries. The response time is generally prompt, ensuring that users receive the assistance they need in a timely manner.

Success Rate and Quality of Matches: Tinder boasts a high success rate and delivers quality matches. The app's algorithm effectively filters potential matches based on your preferences, increasing the likelihood of finding compatible partners. Many users have reported finding meaningful relationships and even getting married through Tinder.

User Feedback and Ratings: Tinder has received positive feedback and high ratings from its user base. Users appreciate the app's user-friendly interface, effective matching algorithm, and the ability to connect with a diverse range of people. The app continues to evolve and improve based on user feedback, ensuring a positive experience for all.

How to file a complaint about Tinder?

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1. Log in or create an account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Tinder in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Tinder. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Tinder on ComplaintsBoard.com.

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