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4.4 3456 Reviews

Tinder Complaints Summary

5 Resolved
486 Unresolved
Our verdict: If considering services from Tinder with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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8:27 am EDT
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Tinder money deducted from my account without my permission

Hi Team,

My name is Naveen Kumar Yadav. I am from India and my mail id is [protected]@gmail.com and my contact number is+91 [protected].
I am very angery on you Team. how can you deducted Rs 2250/- (INR) from my account on 9th June 2018. I am not doing any activity on your Portal for the payment deduction and I was not happy with your past Services also. So please refund my money as soon as possible in my account.
I already registered a complaint in my Bank against you Team.
So please refund my money as soon as possible.

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11:51 am EDT
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Tinder account blocked

Hi

Please assist, I paid for tinder gold and my account is being blocked, I opened 3 different accounts and my photos are very decent. (Fully clothed) What am i doing wrong?
I Had a picture of my torso in first profile and removed it. I feel tinder should contact me to explain what i am doing wrong first and afford me the opportunity to act according to their rules if i am not. I have the right to enjoy a service i pay for or at least get a refund

Email me at [protected]@gmail.com

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5:21 am EDT

Tinder why is my account deleted???

Everytime I try to log in it shows error code, why the hell? Just because I reported several harassing men out there? I will spread this all over social media and your [censored] needs to end! Bunch of useless people! Many people have reported the same issue! You have deleted my account three bloody times! This is unethical! U cannot delete accounts without any reason! This needs to be rectified asap! Or I will keep creating accounts, lemme see how many times u delete my account unethically!

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4:02 pm EDT

Tinder tinder gold

Hello, I have recently made a purchase and subscribed to the wrong one! I really need to get this money refunded ASAP. I also think that you need to make it more clear that a monthly subscription actually comes out in one payment and not monthly like it appears on the site.
I've tried to make contact through various routes and getting no reply.
Also I think you need to have a good clear out from time to time to try and find out who's genuine or not!

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9:04 am EDT
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Tinder account

While using tinder I've gotten continuously harassing messages from men. Unblock and unmatch. But to top it off I get on to log in, get my code texted to me, log in. Then you GUYS DELETED MY ACCOUNt?!?! Literally after logging in it restarts saying I need a new account. This is my first dating:friend app and I'll never be using one again after this experience.

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3:14 am EDT

Tinder unethical behaviour

Hi. I would like to report a man, who I have since come to believe to be a fake. He has created apparently numerous tinder profiles (as well as facebook accounts), and is only on tinder to prey on women for his own pleasure. He is not on tinder for dating or any relationship, and I do believe him to be a hazard to society. He goes by the name, nick 42 and currently had 3 profiles.
He promised me that he had a job, home, car, etc. He was going to visit me, and meet, and thank goodness it never got that far! I was contacted by his then girlfriend of 2.5 years, and we managed to figure out what he was up to.
He since has none of the above, and sleeps either in his car, or a hostel, or with women that he preys on to get favors from. He also doesn't have 2 cents of money to rub together. It's disgusting and it has to be stopped. There are continuous lies, one after the other. He will block you, and then tell you when he is online that he had problems with his phone. He will also become quite sexual and tell you how gorgeous and sexy you are... And all those nice things a lady wants to hear and believe. Trust me - he is fake ladies!
One women he beat up and has since got a warrant out for his arrest. He should not be allowed to have access to the site to do more potential damage to other women. For further information, I would like to be emailed back, and I can then share his full name. As you can see in the images below, they are all the same person. How do we stop people like this from doing further damage to poor innocent girls, who if are gullible, will fall for these tricks and be subjected to who knows what!? Please help me to remove the profiles below and get this man stopped!

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7:32 am EDT

Tinder tinder gold complaint about boosts

I have a tinder gold account. I am a regular customer. My boosts only go up to 6x! My friend keeps getting it to 8.5x and therefore, more matches! And neither are my boosts successful! I am really put off because of this now. I'll uninstall and coax others for it as well if the service has gone down!
I have been a loyal customer of Tinder and in fact pursuaded so many to join it! I did not expect this.

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3:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder illegal account

My 15 year old daughters details have been used to create a tinder account.
Details: Jess Davis, [protected]@icloud.com

I would like this account to be removed asap or i will have to report it to the police, especially as men are trying to contact her via snapchap.
She is a child and this should be considered exploitation or even grooming.

I hope to hear from you as a matter if urgency, or i will have no choice but to inform west midlands police.

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8:57 pm EDT

Tinder I can't login to my account

When i woke up i opened my tinder app, then i was met with the homepage so i tried to log in with my phone number. After succesfully inserting the code i was met with a page that have only 2 option, to log in with facebook or to make a new account. I never connected my account with facebook so i tried to reset password with my email. And it says that "there are no account with this email." is my account deleted/banned? Why? I used it in a normal way and i'm not
breaking any rules

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6:54 pm EDT
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Tinder canceling tinder account

Montréal, 2018-05-12
Hello,
I am Léopold Tchameue, I live in Montreal, at 1630, rue crevier, H4l2x5, QC, CA.
I canceled my Tinder account about two months ago. But I'm surprised the $ 37.99 levy on my
Visa 451015 ******** 1991 credit card.
I took you to stop all transactions on my credit card because I canceled my account and no longer uses your services.
If not, I will approach my bank with this request to terminate these transactions and make a claim for refunds of amounts levied by your company GOOGLE TINDER.

This is my email: [protected]@ gmail.com.
Phone Number +[protected]

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1:38 pm EDT
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Tinder ban by tinder, refuses explanation, lost 11 months of gold subscription and matches I really liked : (

I can basically copy someone else's complaint literally, and i shall:
"I have been banned from tinder with absolutely no explanation bar that I have violated the terms and conditions and then refers me to them.
I have absolutely not done anything of the sort. Tinder are refusing to tell me what I have done. I find it really unfair as I have never been offensive or rude of any sort. I would really like an explanation. Also I think my account should be reinstated as I haven't done anything. Please can you let me know if anything can be done."

And would like to add that i have 11 months to go on a gold subscription, contact with the helpdesk is highly disappointing;

Me: It seems i'm banned and i'd like to know why, this must be a mistake.
Helpdesk: i'm sorry to hear, did you get any code?
Me: yes : 40303
Helpdesk : you are banned we can not provide further details..

so "you are banned" is as detailed as it gets ?
I'm sorry, but this simply won't do, Tinder is playing with my reputation.

Please advise,

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5:29 am EDT
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Tinder individual trying to run a scam/impersonation

I matched up back in February username: Wanna Spoil Ya, age 49. Brenton Cox. We exchanged phone numbers and texted and talked for about a month. This individual told me he was admitted into the ER, then about a month later I was texted by his sister that he had passed away. She asked for donations in his name to a real charity, palmetto Health Children's Hospital. I had sent flowers and gifts to Duke university hospital 2301 Erwin rd in Durham NC, all gifts were picked up by a rep for Brenton Cox. I then was asked to meet his best friend J. Thomas Lanham on May 2, 2018 at a restaurant called lotus in Charleston, SC the man was about mid 50's, overweight, 5'7, with a left eye that appeared to have previous trauma. I'd like to help you in any way I can finding these scam artists.

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6:17 pm EDT
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Tinder accidental subscription

I would like to make a formal complaint as I subscribed to the wrong option on tinder gold it's been less than 24 hours since I have am looking to see if I can get a refund, hope to hear from you soon! It's an emergency that I get this refund asi will need the money urgently back in the account, due to the fact that it's been less than 24 hours since the subscription I believe I would be entitled to a refund!

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2:18 pm EDT

Tinder I was almost took advantage of financially by someone that is not american

The TWO men I met on Tinder one said his name was Allen and the other said his name was Sunny, I knew they were working together because they both typed exactly the same, In broken English. I asked them both if they were American neither answered. I asked if they were on facebook neither answered. They want us to send pictures of our faces and our family. Pretending they will send you money and double it if you send them$ 1, 500. The pictures the man called sunny were of a man that was suppose to be living in California but was working as a aeronautical engineer in the Ukraine. He claimed to have a cessna plane and a sailboat. After a few days of texting I could tell something wasn't right but I let him keep on talking until today. I told him to erase my family pics and my pics I sent him and that he should be ashamed of himself.

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2:56 pm EDT
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Tinder tinder payment

I was lead to believe I would b paying 12.50 a month for this service but found out they took out $159.00 right away. I could not afford this chunk right off the bat and want to b refunded my money! This business really needs to be more clear on how they will be taking out the money for the service! It is a big difference when you think your going to be paying a monthly charge but have the whole total taken out instead!

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4:32 pm EDT
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Tinder tinder

I have been banned from tinder with absolutely no explanation bar that I have violated the terms and conditions and then refers me to them. I have absolutely not done anything of the sort. Tinder are refusing to tell me what I have done. I find it really unfair as I have never been offensive or rude of any sort. I would really like an explanation. Also I think my account should be reinstated as I haven't done anything. Please can you let me know if anything can be done.

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mindwise_nl
, NL
May 11, 2018 1:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Same here, utterly ridiculous.
and theft actually since i have 11 months to go on a gold subscription.
100% sure i didn't violate anything, and certainly didn't bother anybody, to the contrary.

Conversation with helpdesk:
Me: It seems i'm banned and i'd like to know why, this must be a mistake.
Helpdesk: i'm sorry to hear, did you get any code?
Me: yes : 40303
Helpdesk : you are banned we can not provide further details..

^great going!
"Further details", .. ehr.

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N
7:17 pm EDT
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Tinder fake tinder profile

Someone has created my fake Tinder profile in INDIA, Please block the account and if possible let me know the person who has done this :( I can think of anything apart from this issue. I cannot sleep in the night thinking about all this in the night, what if they morphine my photos :(

I feel so in secured, never created any tinder profile. all my friends are thinking so bad about me. Please do it as soon as possible. I beg you guys to do it faster.

PS: Attaching fake profiles photos.

Best,
Nidhi

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Diane Jones1
, US
May 23, 2018 9:25 am EDT
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Please contact Tinder customer services about fake profiles!

ComplaintsBoard
D
6:53 am EDT

Tinder tinder

Hello

I feel conned into this purchase, It did not state £139.99 would be taken from my account. I cannot get hold on Tinder so have contacted my bank who said a dispute has to be raised but to try and get hold of someone for help from yourself or them.

I called them 15 minutes after I saw the email on Friday 27th April around 9.30am

My colleague only got charged £12 I think and could cancel the subscription. Unfortunately he messed around on my phone and next thing I know I get this email

I do not want Tinder gold at all. Only way I can see of cancelling it is to contact you but the number my bank gave me doesn't work either.

Can you help please?!

Thanks

Donna Rivera

APPLE ID
drivera.[protected]@btinternet.com BILLED TO
Amex ... 2070
Donna Rivera
7 Boundary Way
Carterton, OX18 1LT
GBR TOTAL
£139.99
INVOICE DATE
27 Apr 2018 SEQUENCE NO.
1-[protected]
ORDER ID
MM4HM3K42D DOCUMENT NO.
[protected]

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9:44 am EDT

Tinder super likes not visible

On Tuesday, April 24, I saw someone on Tinder who SuperLiked me. I accidentally swiped left when I meant to swipe right. I was not able to reverse the swipe and paid to upgrade my Tinder, but it was too late. Since then, I've been swiping to try and find him, but I can't seem to. I've also been looking at my "Likes" but he's not there. Is there any way to go back several days? Or to view who SuperLiked me from last week? Even if I have to pay for a feature, I'm willing to do so. Thanks.

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5:29 am EDT
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Tinder my tinder plus account

Suddenly my old contacts on tinder disappeared and also my photos. I had to register again with all procedures upload my photos again and when did that now super likes are just one instead of 5

I just renewed my account and from 5 super likes now I have only one per day

How to restore old contacts and get 5 super likes as per terms when I made payments .

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Tinder Customer Reviews Overview

Tinder is a popular dating app that has revolutionized the way people meet and connect with each other. The app has received a lot of positive reviews from users who have found love, friendships, and casual relationships through the platform.

One of the most significant advantages of Tinder is its user-friendly interface, which makes it easy for users to navigate and find potential matches. The app also allows users to customize their profiles and preferences, making it easier to find compatible matches.

Another positive aspect of Tinder is its large user base, which increases the chances of finding a suitable match. The app also offers a range of features, including the ability to swipe left or right on potential matches, messaging, and the option to link social media accounts.

Tinder has also received praise for its safety features, including the ability to report and block users who engage in inappropriate behavior. The app also offers a range of privacy settings, allowing users to control who can see their profile and personal information.

Overall, Tinder has received overwhelmingly positive reviews from users who have found the app to be an effective and enjoyable way to meet new people. With its user-friendly interface, large user base, and range of features, Tinder is a top choice for anyone looking to connect with others online.

Tinder In-depth Review

User Interface and Experience: Tinder offers a sleek and intuitive user interface that makes swiping through profiles a breeze. The design is clean and modern, allowing users to easily navigate the app and find potential matches. The overall experience is enjoyable and addictive, keeping users engaged and coming back for more.

Registration Process: Signing up for Tinder is quick and hassle-free. Users can create an account using their Facebook credentials or opt for a phone number verification. The process is straightforward, and within minutes, you'll be ready to start swiping and connecting with others.

Matching Algorithm: Tinder's matching algorithm is based on a simple yet effective concept of mutual interest. The app analyzes your preferences and behavior to suggest potential matches. It takes into account factors like location, age, and common interests to present you with profiles that are likely to be a good fit.

Communication Features: Tinder offers a variety of communication features to help users connect and interact with their matches. The app allows you to send messages, exchange photos, and even make video calls. Additionally, the "Super Like" feature lets you express a higher level of interest in someone, increasing your chances of making a meaningful connection.

Privacy and Security: Tinder takes privacy and security seriously. The app allows users to control their visibility and choose who can see their profile. Additionally, you can report and block users who exhibit inappropriate behavior. Tinder also ensures that your personal information is protected and not shared with third parties.

Membership Options and Pricing: Tinder offers both free and premium membership options. While the free version allows you to swipe and match with others, the premium subscription unlocks additional features like unlimited likes, passport to swipe in different locations, and the ability to see who likes you. The pricing is reasonable, and there are different subscription plans to choose from.

Mobile App Performance: The Tinder mobile app performs exceptionally well, providing a smooth and seamless experience. The app is responsive and rarely crashes or freezes. It is optimized for both iOS and Android devices, ensuring that users can enjoy the app's features without any technical glitches.

Customer Support: Tinder offers reliable customer support to assist users with any issues or concerns. They provide a comprehensive FAQ section on their website and offer email support for more specific inquiries. The response time is generally prompt, ensuring that users receive the assistance they need in a timely manner.

Success Rate and Quality of Matches: Tinder boasts a high success rate and delivers quality matches. The app's algorithm effectively filters potential matches based on your preferences, increasing the likelihood of finding compatible partners. Many users have reported finding meaningful relationships and even getting married through Tinder.

User Feedback and Ratings: Tinder has received positive feedback and high ratings from its user base. Users appreciate the app's user-friendly interface, effective matching algorithm, and the ability to connect with a diverse range of people. The app continues to evolve and improve based on user feedback, ensuring a positive experience for all.

How to file a complaint about Tinder?

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1. Log in or create an account:
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Tinder in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Tinder. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Tinder on ComplaintsBoard.com.

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