Menu
Tinder Customer Service Phone, Email, Contacts

Tinder
reviews & complaints

www.gotinder.com
www.gotinder.com

Learn how the rating is calculated

4.4 3456 Reviews

Tinder Complaints Summary

5 Resolved
486 Unresolved
Our verdict: If considering services from Tinder with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Tinder has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Tinder. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Tinder reviews & complaints 504

Filter reviews by rating
5
2959 reviews
4
0 review
3
1 review
2
2 reviews
1
3 reviews
Sort by:

Newest Tinder reviews & complaints

ComplaintsBoard
M
7:42 am EDT

Tinder banned for no reason or explanation

Error 40303. Was informed that i did not respect their terms and was permanently banned. Surprised, asked which term did i violate. The answer was vague not stating which term did i infringed.
Find this unacceptable was not properly informed about the reasons of being banned and not being also able to register again withe the same fb or cell phone which is quite discriminatory as well - in a nutshell: banned for life without justification or understanding. Tinder is an Aldous Huxley world.

Read full review of Tinder and 1 comment
Hide full review
1 comment
Add a comment
W
W
Wfvhit
, US
Oct 16, 2018 7:11 pm EDT

Exactly same thing happened to me and i was even on the app for over a week and it happened

ComplaintsBoard
C
7:50 am EDT

Tinder inability to log in despite having bipolar and dying in hospital/ was hacked/ was reported by an ex

I contacted tinder on two occasions regarding my account.

I have moved country and have two email addresses and two numbers.
The short answer was I violated the terms and conditions. There was no clarification, and I was dying in hospital from lithium toxicity at the time. I provided screenshots to customer service but heard nothing since!

I have bipolar hence the toxicity as that's the medication I have been taking to stabilise myself. I was told I was in the wrong, when clearly I was unwell, I wasn't even logging into tinder and I was hacked on both Instagram and Facebook by a vengeful ex. This was explained clearly- with evidence and since my account has not been recitified or deleted and been allowed to start again. In Kuwait it is very hard to meet men normally as it is a different culture to the UK- where I am from.

I am here to work and also make friends and date. Tinder is my only option as other dating sites do not have the restrictions and everyone can message. I am a private person due to the nature of my profession.

I have read terms and conditions multiple times and cannot see what I have violated NOR have they made this clear. I asked to speak the manager or CEO of the company who could explain but have been ignored for two weeks. This is aggravating my condition and impairing my health which in fact is discrimination on their part.

Tinder knows the situation and has not rectified it. I want the account and numbers erased so I can start again and stop seeing an "error" message.

Kind regards,
Chandré Roman

Read full review of Tinder
View 0 more photos
Hide full review
ComplaintsBoard
N
5:26 am EDT

Tinder login

Tinder has been work in fine for years never had a problem with it atall then one day went into the app and it said error code whatever it was and wouldn't let me log in with my mobile or Facebook, I've been banned for absolutely nothing. Would love to be able to use the app again as it was a good a laugh and good for seeing who's about when you don't get out much.

Read full review of Tinder
Hide full review
ComplaintsBoard
S
3:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder about a fraud

I got in touch with a person call Robert Estes
He called himself marine and he lives in Jacksonville, NC
We started texting and he demanded to send money to him. His demand was to send him money so he can come home. I did not know anything obviously I sent him total $ 10, 000
so far. Now he is not giving back.
Please advise I am scared and really do not know what to do
Please advise

Read full review of Tinder
Hide full review
ComplaintsBoard
L
3:32 pm EDT

Tinder account barred

Hi, my account has been barred for no reason given, I have already contacted tinder and spoke to someone regarding my account and just told me, that it was barred for breaching of terms and conditions, however I have not breached the terms and conditions and tinder have not yet proved to me I have, all they could say was "sorry you can not appeal against this" after the amount of compints Iv seen regarding users being barred for no reason or explanation, I think they're is somthing wrong with there servers, and this must be rectified, as such a big company you'd think there wouldn't be any issues like this.

Read full review of Tinder and 1 comment
Hide full review
1 comment
Add a comment
X
X
Xinyu Li
, US
Oct 02, 2018 3:20 pm EDT

Me too but I don’t do anything wrong

ComplaintsBoard
J
1:39 pm EDT

Tinder account deleted

Hello there! So i have been using this all for a while now. Once in a while, a guy would harass me, asking me why I don't reply back, and honestly, when I tell them i'm not here for hook ups, they change their attitudes and start using profanity and whatnot. Thye tell me i'm catfishing. They say i'm fake. After a month of daily usage, I opened the app to find an error message. My account was removed/deleted and I couldn't even log back into my account. There was NOTHING sent to me about why it was being removed. No emails. No nothing. If I had completed my purchase of the 6-month membership, guarantee I would NOT get it back. No one has replied to me back with any information. Not even a "please wait while we process this complaint" email. This app is a scam. They do NOT do their investigations properly, and they are VERY UNPROFESSIONAL. Please if you can, do something about this! So many people are being screwed over by this company.

Read full review of Tinder
View 0 more photos
Hide full review
ComplaintsBoard
B
11:06 pm EDT

Tinder my tinder account got banned

My account was banned for no reason and I just spent like 50 bucks on a 6 month gold account so I'm very unpleased with tinder and will certainly make sure people know about how this app is a waste of time and has a bunch of scammers and how tinder just wants your money so I would like my money back or for you to fix my account and my tinder gold. Contact my by my phone number when it's resolved!

Read full review of Tinder
Hide full review
ComplaintsBoard
T
11:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder my account being terminated.

There was a man I matched with on tinder that had been harassing me on other applications such as Grindr and Jack'd. He had been bothering me for weeks and he mentioned he knew who my friends were but wouldn't tell me who he was. Mind you he was sending me inappropriate pictures but none with his face so I was so scared. So after we matched on tinder he finally told me that he was the one that had been creeping me out for weeks so I chose some unkind words so he would not bother me anymore. The next thing I know, my account has been terminated for violating the terms of tinder. This is completely ridiculous and the person that should have been terminated was him not me. This is very unfair and I still have done nothing wrong. This is the third time is have contacted tinder and my account still has not been reinstated. I hope a real person reads this because all I've gotten back are automatic responses from your system.

Read full review of Tinder
Hide full review
ComplaintsBoard
W
8:09 am EDT

Tinder tinder

My account t has beed deleted with no warning or explanation as to why.
I wish for the action to be reviewed or reversed if possible. If that is not possible i would like a detailed explination as to why i was banned
I have emailed tinder regarding the issue to no success. I am left with no reasoning behind the action, and no resolution of the deleted account.

Read full review of Tinder
Hide full review
ComplaintsBoard
G
3:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder lack of communication

I have been trying to request a refund since the beginning of September. The site is rubbish and I have clearly just wasted £66.99 on a subscription.
I have requested a refund several times and just keep recieving the same emails saying my transaction number is not recognised.
It is the right number and I have sent a copy of the receipt to them this morning.
This issue is really beginning to stress me out.. It seems to be an automate response.
I feel as if the matter is not being looked at.

The refunds can only be issued within 14 days of purchasing the subscriotion. I definately requested it within my 14 days.

Please can you help.

Julie Brightman

Read full review of Tinder
Hide full review
ComplaintsBoard
W
3:35 am EDT

Tinder purchase restore token

I subscribed to Tinder Gold for 6 months. After 2 weeks I had to delete and recreate my Tinder account due to technical problems with the app. I lost my purchase token and requested Tinder to provide me a restore token. Samantha responded to me once requesting information which I supplied. Since I had no response despite lots of follow-up emails. Tinder now sit with my money and I can't use their service.

Read full review of Tinder and 2 comments
Hide full review
2 comments
Add a comment
D
D
Drac0nius
, US
Jan 30, 2020 6:21 pm EST

I also have the same problem. Since then, I have seen Tinder has one of the worst customer service providers in dating. This should be a sign to stay away from the company. I have a +Plus account, upgraded to Gold (Which I did not get a refund) and now I upgraded to Gold 12 month. I simply needed to restart my account and I have no Restore Token. There is no way of getting the Restore Token, as I have lost my receipt and I do not remember ever being told to keep that receipt. The only solution I have is to boycott the company.

I
I
Irritated Man
, US
May 12, 2019 3:36 pm EDT

I am very much the same.

I must have sent them 8 emails, but they ignore me. They won't reply.

I purchased 12 months Tinder Plus and only used it for a week.

All I got is the credit card receipt.

I'm thinking about taking it up with VISA and reporting Tinder for a fraud - because that's what it is.

ComplaintsBoard
S
8:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder recurring charges

my grandson used my bank card for Tinder last year. He has since joined the Marines and Google continues to withdraw $14.99 every month for Tinder. I have addressed it with Tinder and Google and have gotten no where. I called last week and google was to respond to me through e-mail and I have not received anything. I have no way of getting hold of my grandson since he is in training.

I am 67 years old, disabled and on a fixed income. I cannot afford to have that taken out of my checking account. Please stop those recurring withdrawals and I am asking for reimbursement.

my email is [protected]@comcast.net, my grandsons' is [protected]@gmail.com

Read full review of Tinder
Hide full review
ComplaintsBoard
S
4:30 pm EDT

Tinder tinder gold

Hi!
The promised service, if you pay for "Tinder Gold" is not what they provide.

What they say is that if you purchase Tinder Gold, then you will be able to see all the other people that have liked you.
I got Tinder Gold, but the list of people I see is definitely not the complete list.
I can prove it easily, because I've had several cases when I swipe right on a girl and it's an automatic match, while the very same girl is not the list of "people that have liked you", which they show me!

Read full review of Tinder
Hide full review
ComplaintsBoard
A
9:09 pm EDT

Tinder unrightly banned

Hello, my account has been under review for a while so i have not been able to login. I have read all the reasons why an account would be under review and i have not done any of those violations, so am dissapointed this app had put my account under review when i have done nothing for this to be done. I also have recently got tinder gold, and wouldnt want to lose all the money i have put into the system, when i have been unrightly banned. Thank you for your consideration.

Read full review of Tinder
Hide full review
ComplaintsBoard
J
2:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder can't access my account

The phone verification system don't work, I never got an access code. I filed a complaint with tinder request [protected], and spoke with Madison, they apologized for the issue and said they are working on it. I have written them several times. Now they have stopped answering my mail as I still can't log in. I am a paying subscriber, I paid for a full year in advance.

Read full review of Tinder
Hide full review
ComplaintsBoard
N
3:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder some guy made a fake account using my name

My name is Nidhi and I am from Latur, Maharashtra India. I got to know from my friends that some guy made a fake account using my name and photos on tinder and I got some messages on my instagram stating that you should have let us know before unlatching and such stuff. I am attaching photos from the tinder given to me by my friends. Please block this account and ensure that that guy cannot open another account with my name and photos.

Read full review of Tinder
View 0 more photos
Hide full review
ComplaintsBoard
L
8:32 am EDT

Tinder I cannot use tinder now

my tinder keeps randomly not working and won't let me log back in for about a week or so each time after. the pictures and profiles of men won't load, or any messages I'm receiving from people I've matched with. I'll log out and try logging back in but an "error 40303" message pops up.It says it might be because I'm not connected to the internet, I looked it up online as well and I've never sent anything inappropriate or even sent any sort of picture what so ever. I've never had a conversation with anyone that would lead to them wanting to report me or anything of that sort either, so I'm not sure why it keeps doing this.. At first I just thought it was a glitch with my new phone but it just keeps happening, and is starting to get pretty frustrating just because I am membership, I was paying one year fee, but I couldn't use now, please solve this problem or draw back my money!thank you

Read full review of Tinder
Update by Lis Lou
Sep 21, 2018 8:29 pm EDT

i am already waiting for a long time!but tinder do not give me respond

Hide full review
ComplaintsBoard
J
12:43 am EDT

Tinder tinder dating service

Tinder's app is awful and gives notifications that make you think you have a message or match, only to find out it's some garbage advertisement or something of the like. For the vast majority of guys, matches are few and far between, and for some, like myself, it's really bad. And getting a false notification like that is infuriating. So I emailed Tinder support cussing them out, dropping eff bombs, calling them [censored], the works. Although I never threatened them with anything other than more hostile emails if they did not give users more control over notifications. After two of these hostile emails, they respond and tell me that I'm banned! I have done NOTHING to break their TOS, I was just pissed AT THEM and them alone. I only had two recent matches that I was attempting to talk to at the time, and I didn't say anything harmful to them, and I had a funny joke in my profile about a 3 question survey after having sex with me (obviously a joke...blatantly obvious). Maybe that's why? There's absolutely no excuse for it either way. I am not a toxic member to the Tinder community and have caused no harm to any user. I'm infuriated.

Read full review of Tinder
Hide full review
ComplaintsBoard
C
7:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder blocked from service / no reason given or apparent / no reply to request for clarification or refund

I purchased a Tinder Gold 1 year subscription via Google Play on 19 April 2018 (Google Play receipt: GPA.[protected])

Since approx. 14 August 2018, when attempting to log into Tinder I get the message:

"Oops! Something went wrong. There was a problem logging into Tinder. Please try again (40303)".

Upon request on 21 August to "[protected]@gotinder.com" a Charles informed me of the following:
"Hello Jens,
If you're seeing this error message, it means your account has been banned from Tinder for violating our Terms of Service or Community Guidelines in some way. The safety of our users is very important to us. You will not be able to create a new Tinder profile using your Facebook account and/or phone number. "

I am not aware of having committed any violation and no further information was given as to why I am blocked. Any further request for information or refund has remained unanswered. I have written several emails to the address above, but have not received any reply or even acknowledgement of receipt.

I request a full refund of my Tinder Gold subscription.

Read full review of Tinder
View 0 more photos
Hide full review
ComplaintsBoard
I
6:54 pm EDT

Tinder unjustly banned

About a week ago I was banned for no reason on Tinder. Nobody believes me, rightfully so- there's lot's of weirdos on the app, but I cannot provide evidence because why would I have copies of my profile in my photos for no reason? I got a notification about a new match so I happily tapped it to see who swiped right on me. Then it took me to the login screen, I thought "Okay, weird. Maybe the data reset". I try to log in and I get an error code. I google the code and it is the same one for permanent BANS. I literally had two pictures of my face, one of me and my dog, and a bio that said "I don't know what I'm doing here". I was trying to get my life in order before dating but set up the account beforehand to save some time, and maybe get some early matches- who knows? Anyways, I google their "support" team and I receive the AMAZING response from someone named "Amy" which is "Send a screenshot of the error code".

Me: *Sends very clear, HD screenshot*
Amy: "We cannot open this file, please send another".
Me: *Sends the exact same photo*
Amy: "It appears you have been banned for violating our community guidelines, for more information...(yadda yadda yadda)"
Me: "I checked the guidelines and my profile in no way violates any of this. I haven't even spoken to my matches yet, so why am I banned for LIFE?"
Amy: "We cannot provide any more information at this time".

Apparently others have had the same issue. Why am I being treated like a man sentenced to prison for murder? I haven't messaged anyone on their, I barely had any photos which were all very appropriate, etc. Then when I ask for justice I am met with a slap in the face retort, regarding the last email response. They will not respond at all. I'm not sure what to do, but this is ridiculous. I've seen profiles which people talking about giving/getting oral sex and pictures of people bent over half naked but they choose to permanently ban me? It's VERY frustrating dealing with this. There's literally nothing you can do to resolve it, they just stop speaking with you after 3 exchanges.

Read full review of Tinder
Hide full review

Tinder Customer Reviews Overview

Tinder is a popular dating app that has revolutionized the way people meet and connect with each other. The app has received a lot of positive reviews from users who have found love, friendships, and casual relationships through the platform.

One of the most significant advantages of Tinder is its user-friendly interface, which makes it easy for users to navigate and find potential matches. The app also allows users to customize their profiles and preferences, making it easier to find compatible matches.

Another positive aspect of Tinder is its large user base, which increases the chances of finding a suitable match. The app also offers a range of features, including the ability to swipe left or right on potential matches, messaging, and the option to link social media accounts.

Tinder has also received praise for its safety features, including the ability to report and block users who engage in inappropriate behavior. The app also offers a range of privacy settings, allowing users to control who can see their profile and personal information.

Overall, Tinder has received overwhelmingly positive reviews from users who have found the app to be an effective and enjoyable way to meet new people. With its user-friendly interface, large user base, and range of features, Tinder is a top choice for anyone looking to connect with others online.

Tinder In-depth Review

User Interface and Experience: Tinder offers a sleek and intuitive user interface that makes swiping through profiles a breeze. The design is clean and modern, allowing users to easily navigate the app and find potential matches. The overall experience is enjoyable and addictive, keeping users engaged and coming back for more.

Registration Process: Signing up for Tinder is quick and hassle-free. Users can create an account using their Facebook credentials or opt for a phone number verification. The process is straightforward, and within minutes, you'll be ready to start swiping and connecting with others.

Matching Algorithm: Tinder's matching algorithm is based on a simple yet effective concept of mutual interest. The app analyzes your preferences and behavior to suggest potential matches. It takes into account factors like location, age, and common interests to present you with profiles that are likely to be a good fit.

Communication Features: Tinder offers a variety of communication features to help users connect and interact with their matches. The app allows you to send messages, exchange photos, and even make video calls. Additionally, the "Super Like" feature lets you express a higher level of interest in someone, increasing your chances of making a meaningful connection.

Privacy and Security: Tinder takes privacy and security seriously. The app allows users to control their visibility and choose who can see their profile. Additionally, you can report and block users who exhibit inappropriate behavior. Tinder also ensures that your personal information is protected and not shared with third parties.

Membership Options and Pricing: Tinder offers both free and premium membership options. While the free version allows you to swipe and match with others, the premium subscription unlocks additional features like unlimited likes, passport to swipe in different locations, and the ability to see who likes you. The pricing is reasonable, and there are different subscription plans to choose from.

Mobile App Performance: The Tinder mobile app performs exceptionally well, providing a smooth and seamless experience. The app is responsive and rarely crashes or freezes. It is optimized for both iOS and Android devices, ensuring that users can enjoy the app's features without any technical glitches.

Customer Support: Tinder offers reliable customer support to assist users with any issues or concerns. They provide a comprehensive FAQ section on their website and offer email support for more specific inquiries. The response time is generally prompt, ensuring that users receive the assistance they need in a timely manner.

Success Rate and Quality of Matches: Tinder boasts a high success rate and delivers quality matches. The app's algorithm effectively filters potential matches based on your preferences, increasing the likelihood of finding compatible partners. Many users have reported finding meaningful relationships and even getting married through Tinder.

User Feedback and Ratings: Tinder has received positive feedback and high ratings from its user base. Users appreciate the app's user-friendly interface, effective matching algorithm, and the ability to connect with a diverse range of people. The app continues to evolve and improve based on user feedback, ensuring a positive experience for all.

How to file a complaint about Tinder?

Here is a guide on how to file a complaint against Tinder on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Tinder in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Tinder. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Tinder on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Tinder customer service

Website

www.gotinder.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Tinder?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Tinder Customer Service. Initial Tinder complaints should be directed to their team directly. You can find contact details for Tinder above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Tinder. Discuss the issues you have had with Tinder and work with their customer service team to find a resolution.