Tinder review: banned for no reason 67

I was banned for no reason at all...i was trying to delete account but was unsuccessful...i logged out...I woke up next day and found out I was banned. so I emailed them..after 2 or 3 emails.they said they will refund my subscription fees...and will be diverted to someone else to study ban...Next email was negative. Still banned..all the time I was asking them to point out exactly what my violation was.. they just replied that I violated community standard...so what part or section on your standard was it I kept asking...until yet another officer replied with same answer adding that if I replied again they will not answer back...now how rude and unprofessional is that

They don't want to tell me where I violated..or show me how..nor do they want to help me anymore..and they call themselves support...support my...

I can easily make 10 different accounts with 10 different phone lines...but I respect myself enough to not act childish..where can I complain about them...it is an insult to my age ,60 , and my intelligence...you can not ban someone without showing them where the violation is...how very stupid they are acting this way...I have email conversation saved...and I will send to all newspapers if I have to..I don't even want to renew again or do another profile...I just want to know what I did...that's all..

I was on tinder for years, no problem, then one day l got banned. Been a year still not recovered my account, unable to make new account. I did nothing, I'm an attractive female, l have genuine interactions, no violation of any terms. I've had my main app l use daily taken away for no reason and I'm very disturbed and upset. I live in a remote place and tinder is the only hope for me to meet potential friends and relationships. I literally need tinder, I'm suffering tremendously without it. I consider this unjustified ban as a violent act of abuse by tinder and the match dot com company targeting against me.

I had created an account less then 24 hours earlier. Not paid, no contact with any other members. And I got banned! I’ve not committed any violations and yet I’m being treated like a criminal. I am disgusted. I certainly don’t want to join up ever ever ever again. I’m fuming to be treated like a crim. Personally would like to complain and lower their false rating. How do I do this though?

I am having this exact same issue and I was so confused so I looked it up and found this board- I am shocked at how many users experience this problem and yet Tinder has done nothing about it. I only had the app for about 4 days until I was suddenly banned and unable to log back in, for absolutely no reason at all. My profile and messages were 100% innocent and normal. I emailed them 3 times demanding an explanation but I now realize that I will not get one. I am still getting notification from Tinder every day about getting super likes meaning that my profile is still able to be seen by others... which makes me extremely uncomfortable considering I don't even have access to my own account while other people can still see it. I feel like that has to be violating my legal rights or something... I am wondering if anyone has taken this customer service issue further like a lawsuit or something? I just can't comprehend how such a seemingly successful company can have such insanely bad customer support and even let something like this happen in the first place... In the meantime if anyone knows if it's possible for me to regain access to my account somehow please let me know, because it is so frustrating to deal with this especially because I was actually talking to people that I now have no way of contacting ever again. I really hope the people who work at Tinder get what's coming to them because this is insanely unfair.

Just got banned too. Very bland profile and I only contacted 3 users. One turned out to be a prostitute who wanted $400 because I "wasted her time talking", next day I'm banned. I was completely polite even to the prostitute. Tinder will not provide a reason for the ban except to tell me to go read their terms and conditions.

I didn't get banned, but I have been getting 0 matches for the past month. So I may as well be banned. On the other hand, Bumble is great, so I know I am not ugly.

Yep, I wasn't even talking to anyone on there..just picked up up again and Banned!
No reason at all! I didn't do anything!

Honestly I feel this has to be against the law or at least some state laws to ban people after they've paid for the service. I'm in Montana and it's a state law once you pay for a service and if the service is not fulfilled you can take them to court. I've filed a complaint with BBB and my states General Attorney. Something has to be done about this outrageous scam. I've looked through their T & A, but nothing in there can stop my states law from filing suit. If I don't receive any feed back from them through BBB then I will touch grounds with my states General Attorney to see their take on this. Depending on the outcome I will have a lawyer send them an official letter demanding a reason for my banning. It seems like quite a few people get banned for no reasoning, so possibly a class action lawsuit should be in play here.

I sent a Subject Access Request to Tinder after they banned me almost immediately after signing up to Tinder Gold for a year. The data goes back only 3 years but has been interesting and hilarious to look through. Yet not once can I find an instance of me breaking their Terms of Use. I have emailed them repeatedly asking for clarification with little to no response.
I have had a full refund for my money after sending the complaint to Google Play Services, however I really want to hold Tinder to account for this absurd display of behaviour which it seems they are taking out on so many users. I am going to keep enquiring, as although I am not in need of their service, not knowing why they banned my account is infuriating and unhelpful and Tinder refusing to tell me why is frankly pathetic.

It also just happened to me today, I have asked Tinder why I have been banned all of a sudden and got the same standard answer as everyone else (violation of T&Cs), even though I have not violated any rules whatsoever.
But the weirdest thing is that in parallel of being banned, Tinder send me an email to refund my Gold subscription, so I found that very odd. As per their own terms of service, if you violate the rules, you get banned without being refunded. Yet I was refunded AND banned, without any explanation for either.
Of course, I'm also considering suing. If anyone has the contact of a law firm they have started discussing with, I will happily reach out as well.

A low star rating on the app in store, coupled with an honest review of the customer service is the best action we all have for this.

Letting new people know what to expect is the best thing we can do.

I have been using tinder all summer, I'm a bit of a work/volunteer-aholic so I don't "get out" much to meet people.
I went away for a weekend of airborne Search and Rescue training, and came home to a permanent ban.

Honestly, I don't want to be reinstated, would just like to know what I did...

Hello all unfairly treated Tinderers,
I have not been banned from Tinder, since I´m not a paying member. However, Doesn´t it seem strange that it is mostly paying members getting banned? Or are only paying members furious enough to write about it?
Anyways...here is an idea for you all to stear karma Tinder´s way.
Write a strong and newswearthy article about this (make sure to include the link to this thread), and pay a couple of people on Fiverr for pressreleases.
On Fiverr there are tons of gigs offering pressreleas services for a few dollars. I would think you can get a really good global spread for under a 100 dollars.
This is a topic any newspaper/site would gladely post.
Hope this helps.
BTW...I´m working for a new dating app (MingleSome) wich was created from daters perspective rather than a huge profit chasing corporation´s perspective. Our focus is on our users satisfaction rather than their wallet. Look us up and give us a try if you´re tired of the current dating apps.

tinder banned me for no reason. had it for over 5 years, matched a lot of girls over that time, whom i stayed in touch with many. That's my data they deleted, for NO reason, with NO warning. Someone contact me to help me in a class action and this is my email i use more for junk don't want to publish my main one : gimo669@hotmail.com make subject TINDER please

Same here I got banned for no reason, I had tinder plus, and customer service instead of proving a reason or solution told me to unsubscribe pretty much... What a rip off, 1 Star app, stay away it's not worth your money

Profile was two pics of my face, description was "Wanna Talk?”, had conversations with only 6 people, no problems (ghosted one of them though when they got a bit creepy), and was banned within four days of using the app. I don't know what mechanism actually triggers a ban, but it happened pretty quickly apparently

I've been banned also, I've tried using new emails and FB, the first time it worked, then I shut down my account completely for 6 weeks, go back in and I'm banned.

I have read their T & C's and never violated any of their rules. I've had a very tasteful profile up trying to find certain personality partner as I was struggling to find a suitable partner, but it was by no means a hook up profile.

I think people just assume that a profile is dodgy and report them. I can't even use my favourite photo of myself anymore because it gets flagged... It's a selfie of myself dressed up for a night out with professional make up done :-(

Hi guys, to help all of you here. Today I got back my Tinder Gold subscription on my account after it got banned 2 days ago. I found out that if you linked Tinder with your Facebook account and if you subscribed for Tinder features with an email that's different from your Facebook, it will kick you out one day. But you can create a Facebook account that is the same as the email you subscribed for Tinder features and link Tinder to this new Facebook, your subscription will still be there with your new Tinder account, though all your matches and messages from the previous account will be lost and not be transferred, unfortunately.

I found out this as I just happened to create new Facebook with the email that I subscribed for Tinder Gold, and all the paid features are found in my new Tinder account! However I have to spend time to swipe and match again and say hi again to some same people that I previously chat with...

Hope this helps! :) And yes, Tinder support is a robot that replys our emails. It gives same reply to everyone and up to 3 email replies which have been preset. There won't be 4 or more replies if you continue to ask question because there are no further preset replies in their system. Customer service of Tinder deserves 0 star, not even 1 star. They don't even bother to tell/explain such case to us, which I happened to find it out myself. They only focus in earning money of their users, without providing support, especially to their paid users. Totally waste of time of people. Tinder sucks.

Same happened to me. I had only been on 24 hours...Gold Member...professional woman...not even interacting with people yet! They didn't even send me an email to tell me and now won't tell me why I was banned!

I'm a bit relieved to know that I'm not the only one but I'm equally gutted for everyone for such a scandalously bad experience with the deep unfairness and injustice of the highly arrogant and snobbish Tinder. I wish no one ever goes through this nightmare of being banned from the app for absolutely no reason whatsoever. But despite my personal disappointment, frustration, anger and shock, I reminded myself of something hugely important which is not to ever expect any consumers' rights or opinions from any apps or social media companies that are based in the USA. I should never sign up to any American-based app because that is what anyone could get randomly at any time. Unlike America, here in the UK, no one would ever be banned without a real and valid reason or sufficient evidence of actually breaking a company's terms and conditions. And, even when and if someone is banned, they're ALWAYS able to challenge that or to complain and to even escalate it if they want to take it further. With respect, it is shocking if this is how they do things in America. I am afraid that this is a scandalously unacceptable practice. I sent Tinder strongly-worded but polite emails saying that if I am no longer allowed to log in to my account or if I do not hear from them "concrete evidence" of how exactly I violated their Terms of Service or Community Guidelines, then I will be forced to share this experience with the media and press here in the UK, and perhaps on television. I have a copy of what was exactly written in my personal profile on Tinder, so I will be prepared to also contact the British Broadcasting Corporation (BBC) which might damage Tinder's reputation here at least. If necessary, I will also show my correspondence with Tinder customer service staff of trying to seek answers to the deep unfairness and injustice that I experienced with them. No one should ever be banned randomly from their app just because someone else there reported them as a result of feeling rejected. Yes, I am a man who rejected a woman on Tinder, although my account was barely three days old, but I was still polite to her in our brief chat because that is how we are here in Britain, polite, unlike in America. Hopefully sharing my personal experience might have inspired you or given you some useful information on what to do to show the world what Tinder and American-based apps are really like. All the best to everyone mates

I am absolutely furious! I too have been banned from Tinder and like all of the comments on here I have no idea why. All I did was delete my account to reset my matches, which I have done before with no problem, and then tried to reinstate my profile to find I’m banned. Several emails later to “Samantha” and all she can tell me is to read their terms of service blah blah blah. I think a lot of their “members” violate a lot more than just tinders terms of service.

Just amazing to see how common this issue became!

WOW!
All of the above posts can tell my personal story with Tinder -
I have Never violated ToS, Never did anything wrong, I was a paying member with a new 12-monthes Gold subscription...

Got Banned with for absolutely no reason. no warning was given prior to the ban.
No refunds where issued and clearly no explanation from Tinder Support.

This was the most insulting customer experience of my life, Being accused like a criminal and thrown away like that.
And... Having a service I have already paid for - declined for absolutely no explanation.

ANYBODY who is currently paying for Tinder exposes him/herself to the great risk of being falsely banned an losing their money.
This is beside the frustration of losing their matches and conversations.

I wish they will change their customer experience.

Same here, banned and Tinder refuses to tell me why... I've asked 3 times why I'm banned, their latest reply is "We take violations of our Terms of Service and Community Guidelines very seriously. Please note that we do not have an appeals process at this time, therefore your account will remain banned from Tinder. You will not be able to create a new Tinder profile using your Facebook account and/or phone number."
Duh!

Same thing happened to me, I was banned for no reason, i had two more months of Tinder plus paid. This is ridiculous if random 3people can report and get you banned for nothing...
Tinder sucks!

They did the same to me. I reported multiple guys (two in particular that i remember vividly; one threatened my life because i didnt want him soliciting me for sex and the other was a well known predator using a fake profile on tinder to find girls on instagram because he didnt want his face seen on tinder). Nothing was done about either of them.

I reported more than a dozen men for actual real violations and bad behavior over the last year. Not ONE of them was reprimanded or kicked off. I provided details, pictures, screenshots, names, everything they asked for. But they have banned me probably 6 times now, because guys i either am not interested in, or do not want to match back with, or choose not to speak to anymore (for good reason too) are reporting me in high numbers. I dont know why im picked on so much by tinder, or by the guys who cant take a hint when a girl isnt interested, to just move on and stop trying to get her kicked off an app, because they arent getting their way.

It seems like tinder is biased. I am starting to believe "friends of friends" work for tinder or something...because i am incredibly shocked by how many predatory types of men are still using the app. I have real-life harassment orders on TWO of them! And i saw them on the app just a few weeks ago~! (i had reported them previously and had conversations with tinder about those specific reports, but tinder never did anything!)...So essentially, tinder is an app for predators and bad behavior. If you are an attractive girl, and enough insecure men are interested in you, more than likely you will be banned because those insecure men will falsely report you. And eventually tinder doesnt want to deal with it anymore, so they ban your phone number and account. Even a new facebook page wont help because you still need to use a phone number to log in.

It is beyond frustrating that tinder acts and operates this way. And i really want karma to hit them where it hurts. Ive never felt so wrongly accused of something in my life until tinder started targeting me and banning me every chance they got over insecure men reporting me (some of the men i had never even spoken to!). It's insane how tinder is still around. Im better off without it. Ive never found anything remotely successful from the people who exist on that app. If they were normal, they probably wouldnt be on tinder falsely reporting women who arent interested in them. I think ill just fight the charges through my bank and im officially done with tinder and its sexist organization.

Same here. Did nothing wrong. Banned. Is there a hack to get back in, somehow? Seems grossly unfair.

I was a gold member too and got banned for no obvious reason.
The servicedesk refused to explain.
I contacted a dutch consumer organisation and after threatening with this I got my money back.
I cant login anymore unless making a new facebook account I guess. But it is too much trouble for an app which has gotten beyond its good times anyway so I have quit tindering.
It seems they make enough money to treat customers this way...

The free version has been sabotaged by Tinder while paying for it can result in losing your money while not getting back any service. So may advice: dont waist your time and money to this app and move on!

I experienced the same thing. Had Tinder gold for 6 months, had a lot of matches, never had an issue with anyone off there. Hadn’t used it for 2 days except talking to one girl and the conversation was just normal and pleasant. Went to use it that evening and was told my account was banned-emailed and received no reason, only that i had violated T&C. The fact they can offer no explanation to rules I have violated is pretty frustrating, especially since I was a gold subscriber with zero problems prior. I suspect the girl I last chatted with was a scammer who reported me but surely anyone could just do this to someone they don’t like!? Anyway, went through literally every T&C and hadn’t violated any of them: very disappointing for a product that considers itself top of the line.

I agree with you. One day karma will come to tinder because of there unfair Termination.

I sent them an email and told them one lady actually after marching with me demanded money. I responded to her in an indirect rejection but didn’t use any bad words.

She seemed that she just reported me and I friended me !

I Googled this to see whether it was just me. Clearly not - the exact same thing has happened to me. As well as photos of me that don't breach any of their stated terms being removed. It's incredibly infuriating that Tinder refuse to explain themselves.

Ditto!
I'm a guy who never makes first contact. I had two pleasant conversations, with two Tinder members in the week that my Tinder account was banned, and no other conversations with anyone in the month prior. No conversation that I have engaged in has ever been anything but pleasant. I don't ever send inappropriate images, and I've never said an unkind word to anyone on Tinder, EVER.