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HI my account on tinder was banned for no reason. I got an email saying i violated the terms of service and therefore my account was deleted. I went through all the terms of service and community guidelines and cannot find any violation I may have comiited. I have emailed them several times to ask them to simply tell me what violation I committed but they are refusing to tell me. Please help. I'm not looking for them to unban me or reactivate my account. I simply want them to tell me what rule or rules I broke. Thanks in advance
I'm literally going through the same thing. I am wondering if it's because others have reported you? Or if Tinder ran some kind of algorithm and found something wrong with our accounts. I will research and post if I find anything!
Have heard if 3 people report you you get banned? I got banned and have no idea who would have reported me but I hadn’t violated anything else and they reported me.
Same here. Gold member, got kicked out from Tinder, tried to log back in - no luck. Error code - ban. I have checked the guidelines - I haven't violated anything. Contacted Tinder Team, got a reply that I was banned. I tried to quiz them about the reason, but they said "Unfortunately, we cannot provide any more detailed information at this time".
From my point of view Tinder team violates their own rules and policies - by default all people are innocent unless proven otherwise. Tinder team say "Hey, you are a BAD person. So bad we cannot tolerate you on Tinder so you get a ban. Go find yourself why you are bad".
I would give Tinder a zero rating if was possible. Extremely disappointed. The biggest customer care issue I have had in my 40 years...
I had this exact same thing happen and they used the same wording for me when asked how I violated their rules! Didn't even do anything--I just deleted my account and re-created it in order to reset my matches, which I had done before and had no issue with.
ME TOO- is there anything that can be done?
How did you delete your account without signing in?
Same happened to me yesterday. I wasn’t getting any super like matches for weeks so I decided to log out and log back in and when I tried to log back in it said I was banned. I emailed support last night and this morning they told me what they told you. That my account was banned but I specifically asked them WHY was I banned and no reason was given. Just stating that I was banned. I was a gold member too.
ME TOO. Why would they deliberately anger paid subscribers? It makes no sense for their business model as paid subscribers are what they need. I am so confused. If you find an ombudsman or media liaison please post details as I am a very thorough individual who won't let it go if I've been unfairly treated. Reading this, makes me feel better, though, so thanks.
Hi guys, to help all of you here. Today I got back my Tinder Gold subscription on my account after it got banned 2 days ago. I found out that if you linked Tinder with your Facebook account and if you subscribed for Tinder features with an email that's different from your Facebook, it will kick you out one day. But you can create a Facebook account that is the same as the email you subscribed for Tinder features and link Tinder to this new Facebook, your subscription will still be there with your new Tinder account, though all your matches and messages from the previous account will be lost and not be transferred, unfortunately.
I found out this as I just happened to create new Facebook with the email that I subscribed for Tinder Gold, and all the paid features are found in my new Tinder account! However I have to spend time to swipe and match again and say hi again to some same people that I previously chat with...
Hope this helps! :) And yes, Tinder support is a robot that replys our emails. It gives same reply to everyone and up to 3 email replies which have been preset. There won't be 4 or more replies if you continue to ask question because there are no further preset replies in their system. Don't waste your precious time spamming their email because no one is looking. Customer service of Tinder is [censored] and it deserves 0 star, not even 1 star. They don't even bother to tell/explain such case to us, which I happened to find it out myself. They only focus in earning money of their users, without providing support, especially to their paid users. Totally waste of time of people. Tinder sucks.
Guys, check my recent post by clicking on my profile and you'll see my recent posts on what to do to complain about Tinder to your app provider.
Look at how many compliments without Tinder violation you can find online, I'm never a paid user and I got banned for no reason and actually the rest are the same as all other ppl are stating here so I'm shockingly surprised for the paid members Tinder bans them too.
I went back to the app store and see it still has 4 stars and lots of high points feedback so I don't understand why who has been affected and 'punished' for no reason makes complains in the app store and hopefully over all lowering the app download and more positively encourage justice supporting users. I was doing so already even before reading your methods and I hope we all stand up and show how Tinder treats its users, please write a negative comment in Google app store or Android app store!
Too all those who have paid in tinder...Call you bank and tell them that you want to do a creditcard charge back. Tell them you account for banned for no reason and your money is not refunded. Most of the time, they will help you get your money back. This is what i'm going to do too because my account was banned for no reason too. And my account was only a few days old
I wasn’t even logged in, let alone my Tinder account wasn’t even active and when I tried logging back in I received an error message. Tinder has sooo many scammers and fakes. I don’t recommend this app at all.