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4.4 3456 Reviews

Tinder Complaints Summary

5 Resolved
486 Unresolved
Our verdict: If considering services from Tinder with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Newest Tinder reviews & complaints

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B
5:07 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Tinder tinder app

Hello, my name is Benjamin Pereira ( [protected])
I have used your app for over 3 years my account has been reported over 2 weeks ago and i have been sending 5+ emails to your tindr customer support trying to find out why my account has been blocked/ suspended. I have recieved little to no imput regarding the situation. if someone could please shed some light on the situation this would be appreciated. Thankyou.
email:
[protected]@gmail.com

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Mark Villeneuve
, CA
Jul 26, 2018 7:04 pm EDT

Hi Ben, Got the same issue since i've deleted my account thinking I would not have to use it anymore then I try to reach the support team and it was very basic and they didn't care at all about the situation. Do you have any info, as your case is resolved ?

ComplaintsBoard
S
10:01 pm EDT

Tinder I paid $85 for 3 days?

Hello,
I got tinder about three days ago out of interest. It has been noted as a hook-up site but many people also often use it to find friends in their area, etc, etc. I was meeting people and enjoying the way the site was set up, until I went to log in to see what was going on and found I'd been banned.
I do not have any idea why I would be banned. I made no inappropriate comments or jokes. I was disrespectful to no one. And, I was completely forthright and classy in my bio and images.
So, why did I pay $85 dollars for an enhanced app that locked me out two days after purchase?
And, why can I not get my money back?
I can figure out ways to meet people in person, your app was a convenience that I don't really have as a hermit bound college student, but money is a bit harder to find.

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J
5:30 pm EDT

Tinder tinder matches

Tinder July 23 @ 6:20 pm

Can you tell me why, even though I have my search distance as 100 miles from my Connecticut home, that I get choices from Calif, FLA, Colorado, Penn., and other places that re hundreds or thousands of miles away. Thanks. I don't know if this is technical glitch, or a fraud that would necessitate me contacting the BB or an attorney. I have screenshots of MANY example of women who appear on my scroll, even though they're hundreds of miles away.

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G
3:42 am EDT

Tinder not able to login tinder through facebook

I have subscribed to 6 monthly tinder plus, but from last two weeks I am not to login tinder through facebook. I want my refund back as I am unable to do so from last many days.

My facebook email id was:
garvitjain.[protected]@gmail.com
Name: Garvit Jain

I request you to do the needfull and inititiate my refund. I am expecting a reply on the email [protected]@gmail.com

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H
10:14 pm EDT

Tinder account under review

I am a paying customer and have never used Tinder inappropriately, nor have I ever been offensive or spoken out of course, yet I am locked out of my account for no apparent reason, other than being "reported too many times". There is no reason for this to have occurred and I would like this issue to be resolved as soon as possible as it is a waste of money and there is no way to contact them. Will definitely be taking my business elsewhere.

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L
10:58 am EDT

Tinder no longer want tinder

I inadvertently signed up for Tinder again, and paid all over again. Can you please inactivate my account, and refund all or at least part of my money, I would greatly appreciate it. I had Tinder before for several months, and was very happy with it, however, now is not a good time in my life to be dating. If I choose to use a dating site in the future, it will be Tinder again.

Thank you,

Laurie Ramirez
[protected]

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C
5:42 am EDT

Tinder tinder

I can get onto tinder, swip and like but I don't think it's functioning properly.

I have not received any likes within days of having the app. I have deleted, rebooted the app as well as turned my phone off and on.

I don't think my profile is showing online or can be viewed by other people using the app and might not be receiving my likes.

Please kindly advise what I should do.

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E
1:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder invading privacy and data protection issue

I have signed up 2 weeks ago on tinder. Lately I have very serious problems about data protection on my tinder account and someone is controlling my account which means they delete messages, conversation with my matches and even deleting the matches.
I know is someone from their staff who was paid by a rich guy to monitor my account and make impossible for me to be reached my potential matches. Whenever I like someone in few minutes that person appears again like I never swipe right plus it shows me the same set of men. Another thing is that they do not allow me to change the location therefore to meet people from around the world and they keep showing my age even though I made the choice not to.
I am very angry and already complained to them but without answer, they didn't bother. For what did I pay ? For them to use my personal data and control my account and all matches and to not allow me to meet people. They are paid for something like that by guys who cannot cope with the loss or cannot move on with their life and they wish to control other's people life form behind the scenes.
I think this is a very grave situation in my opinion because our data is not protected plus the staff is controlling our accounts for such amount of money...
I am taking in calculation to complain to police. I have not idea who is watching them and if they are legal or not. Many people complained about them but it seems that nobody cares.
Could you please help me and tell me what to do as I am not able to use my account properly, they are watching every step I make and delete from my matches, messages and conversations plus dislike the people that I liked in order not to match with them. I consider this an abuse and someone has to take action.
Thank you

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B
6:03 pm EDT

Tinder account error

My account says that there is a profile error and to try again later. However I has been like this for about a week now and I have tried logging out and in and deleting and restarting the app to no avail. I would appreciate it if I could get it going as it is a new account that I have started up. Please contact me back on the following email if you require any more information [protected]@hotmail.com

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G
12:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder refund of money

I was just seeing the fee but I had done payment of rupees ₹2100. Please refund my money it is very important please it was by mistake they showed 250 or something but they took 2100 rupees. Please refund my money.it was showed false and cheated me please give my money back it's very important for me please refund my money I'm in very bad situation .

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Lorindalee
, US
Jul 21, 2018 10:59 am EDT

I am asking for a complete refund

ComplaintsBoard
V
1:02 pm EDT

Tinder dating site

I have opted for tinder gold account but still i am not getting any matches... is tinder jus useless or just a fraud... it has been a long time i am using this application but i am highly dissappointed with it. There are very rare chances to get a match and it is not possible to get them easily because there are many peoples using tinder at a time... bt still no results.. please explain why?

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6:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder scam / and auto banning of accounts

I just made a new tinder account join tinder gold and the next day it was banned. I guess iam not the only one here lol sent them an email for I wish they will make a refund. If its the facebook been use or the number been use, those old accounts where been banned too. I never recieved an emails and such. All I want is the refund of all those accounts and send them back to me my subscirptions. And pls banned tinder from operating.

Zeth

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S
12:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder fake profile

Hello, I got to know from one of my friend that on one fake tinder profile (Praachi, 28) there are pics of my wife. He emailed me the screenshot of this Id, so need your help to block this Id (Praachi, 28). Anyhow i am going to put a complaint on Cyber Crime / Police but need to see if you can block this profile / Id as they are using my wife pics.

Thanks
Sharma

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R
6:05 pm EDT

Tinder autopay fraud

Hello, I signed up for tinder for a 1 month promotion last August, (2017)
I then called to cancel two weeks later, got almost all the way through the process and was disconnected.

I figured the rep had everything they needed and had confirmation from me to cancel acct.

I then deleted the app off my phone.

I have had a busy few months with moving across the globe twice, and recently found 9 months of charges of 33.99

I just got off the phone to have the acct cancelled, (for the second time) and was asking to be issued a refund for the false charges. It seemed simple enough, I had called already to cancel, the app hasn't been on my phone so there would be no activity.

Unfortunately the rep over the phone said there was indeed activity as recent as april, she refused to provide any info about the data, leaving me to be expected to take her word. This is obviously fraudulent activity. And the rep gave me no other recourse

Since September I've been charged $33.99 8 times totaling $271.92 for a service I do not use or have access to.
I have not logged in, downloaded, or interfaced with this app since september.

I am requesting a refund for the 8 months of non-service

Your help and quick response is appreciated.

Name:
Ryan Moore
Email attached to acct:
[protected]@gmail.com
phone # 415.912.0585
Please email me
@ [protected]@gmail.com
for follow up and more info if needed

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S
5:24 am EDT

Tinder complaining about fake account on your site

This is to inform you regarding my fake account. Id was never created by me, account name used on tinder swarnika bhargav age 21 it is been used by the user in ghaziabad (U.P) India. it is ridiculous to see my fake account on your site one of my friend told me about this fake account. I don't even use tinder and somebody has used my photos from my Instagram aaccount . Kindly please block this account, if possible please give me details of that fake account user. Please inform me as early as possible. [protected]@gmail.com

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J
1:13 am EDT

Tinder boost

Yall really just need to make it so you have to say yes twice when starting a boost. im sure im not the only one but ive accidentally wasted mine like 3 times. But if after i accidentally press it there was a box that said "are you sure you want to use your boost" maybe like a toggle in settings if ppl dont like being asked.. but it really is a necessary precaution

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3:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tinder false id and account

This is to inform regarding my fake account and id... The id mentioned below was never created by me..
Account name used on tinder... Somya
Age 33
Female
Location...16 kms away

It is highly ridiculous to see your fake id on any app... Somebody has used my profile pictures from facebook and updated them on tinder.. This is pure attack on my image... I can attach pictures for your reference... Pls look into the matter before I complaint to the cyber police... This is serious..
Somya budhiraja
Ph-+91 [protected]

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9:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Tinder - lots of fake accounts on tinder

Hi there, I have now unmasked at least 3 fake accounts among men listed in Norway and Sweden. 1) I wasted 2 weeks, May 28, 2018 to June 12, 2018, talking to a so-called Ian MARTIN (58 years old) from Oslo, Norway who claimed having dual nationality, Norwegian and US, and being interested in a serious relationship and marriage, saying he was a widower...

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4:16 pm EDT
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Tinder tinder! dating site!

Hello Tinder! I would like to complain about one person who is using my photos on your site! I don't want someone else to use my photos without my knowing and it is personal! I want to stop it and I hope I will get help from you! That person I guess don't feel ashamed to use my photos! Please help me to close her account! I don't want my personal photos to be use by other people! HER NAME ON TINDER IS SORAK, 21 years old and from Vietnam! I have got screenshots of her page!

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J
11:01 am EDT

Tinder unfairly blocked from the app

I have been unfairly blocked from this app by virtue of calling out a Rude, Judemental and Racist woman for being the person who she is. I think that it is important to contextualise actions before they are carried out and to me this is quite surprising and honeslty a bit of a joke.
Im not sure that any form of review was carried out. The person has obviouslt flagged me for being 'Mean' to her but that should NOT mean that the scenario should not be reviewed. Please find attached a screenshot i happened to take of the last words said to the person.
Please unblock me.
Regards

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Tinder Customer Reviews Overview

Tinder is a popular dating app that has revolutionized the way people meet and connect with each other. The app has received a lot of positive reviews from users who have found love, friendships, and casual relationships through the platform.

One of the most significant advantages of Tinder is its user-friendly interface, which makes it easy for users to navigate and find potential matches. The app also allows users to customize their profiles and preferences, making it easier to find compatible matches.

Another positive aspect of Tinder is its large user base, which increases the chances of finding a suitable match. The app also offers a range of features, including the ability to swipe left or right on potential matches, messaging, and the option to link social media accounts.

Tinder has also received praise for its safety features, including the ability to report and block users who engage in inappropriate behavior. The app also offers a range of privacy settings, allowing users to control who can see their profile and personal information.

Overall, Tinder has received overwhelmingly positive reviews from users who have found the app to be an effective and enjoyable way to meet new people. With its user-friendly interface, large user base, and range of features, Tinder is a top choice for anyone looking to connect with others online.

Tinder In-depth Review

User Interface and Experience: Tinder offers a sleek and intuitive user interface that makes swiping through profiles a breeze. The design is clean and modern, allowing users to easily navigate the app and find potential matches. The overall experience is enjoyable and addictive, keeping users engaged and coming back for more.

Registration Process: Signing up for Tinder is quick and hassle-free. Users can create an account using their Facebook credentials or opt for a phone number verification. The process is straightforward, and within minutes, you'll be ready to start swiping and connecting with others.

Matching Algorithm: Tinder's matching algorithm is based on a simple yet effective concept of mutual interest. The app analyzes your preferences and behavior to suggest potential matches. It takes into account factors like location, age, and common interests to present you with profiles that are likely to be a good fit.

Communication Features: Tinder offers a variety of communication features to help users connect and interact with their matches. The app allows you to send messages, exchange photos, and even make video calls. Additionally, the "Super Like" feature lets you express a higher level of interest in someone, increasing your chances of making a meaningful connection.

Privacy and Security: Tinder takes privacy and security seriously. The app allows users to control their visibility and choose who can see their profile. Additionally, you can report and block users who exhibit inappropriate behavior. Tinder also ensures that your personal information is protected and not shared with third parties.

Membership Options and Pricing: Tinder offers both free and premium membership options. While the free version allows you to swipe and match with others, the premium subscription unlocks additional features like unlimited likes, passport to swipe in different locations, and the ability to see who likes you. The pricing is reasonable, and there are different subscription plans to choose from.

Mobile App Performance: The Tinder mobile app performs exceptionally well, providing a smooth and seamless experience. The app is responsive and rarely crashes or freezes. It is optimized for both iOS and Android devices, ensuring that users can enjoy the app's features without any technical glitches.

Customer Support: Tinder offers reliable customer support to assist users with any issues or concerns. They provide a comprehensive FAQ section on their website and offer email support for more specific inquiries. The response time is generally prompt, ensuring that users receive the assistance they need in a timely manner.

Success Rate and Quality of Matches: Tinder boasts a high success rate and delivers quality matches. The app's algorithm effectively filters potential matches based on your preferences, increasing the likelihood of finding compatible partners. Many users have reported finding meaningful relationships and even getting married through Tinder.

User Feedback and Ratings: Tinder has received positive feedback and high ratings from its user base. Users appreciate the app's user-friendly interface, effective matching algorithm, and the ability to connect with a diverse range of people. The app continues to evolve and improve based on user feedback, ensuring a positive experience for all.

How to file a complaint about Tinder?

Here is a guide on how to file a complaint against Tinder on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Tinder in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Tinder. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against Tinder on ComplaintsBoard.com.

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