As always in life there are two sides to every story. The item in question can be seen on eBay with item number 290164869884, this item had the following description -
The interior compartment shows heavy use with internal scratches, scuffs and lining loss throughout. The interior lining is also sticky and movable leaving scuff marks and scratches where touched.
The listing also has two very clear pictures showing the inside.
The buyer bought this item on the 7th of October, left positive feedback on the 19th of October but didn't contact me until the 26th of November, almost six weeks later.
I did refuse a return on this item, the reason being two fold one that the item was described and photographed fully and that six weeks had elapsed since the sale, the buyer having had the item for at least one month if not longer.
This item was fully described, if you buy items from eBay it is down to the seller to describe items correctly and as importantly for the buyer to read the description fully and to review the photos, clearly the buyer did not do this.
Please also note the buyer’s new user ID, this matter is being dealt with by eBay.
If anyone has any concerns about our products after reading this buyers complaint I am happy to answer any questions at firstname.lastname@example.org