Menu
Spectrum.com Customer Service Phone, Email, Contacts

Spectrum.com
reviews & complaints

www.charter.com
www.charter.com

Learn how the rating is calculated

2.4 611 Reviews

Spectrum.com Complaints Summary

216 Resolved
394 Unresolved
Our verdict: Engaging with Spectrum.com, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for Spectrum.com has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Spectrum.com. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Spectrum.com reviews & complaints 611

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Spectrum.com reviews & complaints

ComplaintsBoard
R
1:35 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spectrum.com overcharged on international calls, bad business practices

I have been using Time Warner for over a year--the complete suite of services. When I started using Time Warner we were living in an apartment and building a home--my husband is in Iraq. I signed up for the phone services strictly for calling him in Iraq as I use my cell phone for everything else. I got a discounted calling plan for calling Internationally. Had no problems with the calling plan the entire time we were in the apartment (about 8 months). Transfer the service to the new house as it was finished and we were moving in. Get three bills within the first 3 weeks of being in the house--all sent out within a day of one another (as shown on front of envelope). All for 3 different amounts--one for $0.00, called Time Warner to find out what was going on and was informed that one of the bills was from the service we'd had at the apartment and one was from the new service--and yata, yata--it was a big run around but I paid it and went forward. Well--then I started getting outrageously high bills 300+ when my service should run 140-150.00 and had been running that, I paid two months like that and called and talked with Time Warner NUMEROUS times--went to the local office and never could catch the manager in--Timer Warner said there'd been some sort of mistake and took off about 30.00 and said my bill should be right now. Well started getting my normal bill again--then out of the blue I get a call from Time Warner saying I have an outstanding bill for International calls and requested my credit card number over the phone in order to be able to continue service. I knew I'd just paid my bill and was paid in full so I told the person that I'd paid my bill in full and they said the calls weren't on the bill--which made no sense to me and the person couldn't explain why the calls were not on the bill. He said I owed a big bill because i'd been calling a cell phone in Iraq. I told him that I had a special calling plan to Iraq and that, that was the same number I'd always called and had not gotten a big bill before and no one told me that cell phones weren't included to begin with anyway. He insisted that he needed a credit card number to continue service. So I hung up thinking it was a scam. I immediately called Time Warner and was instructed that they would NEVER call a customer and ask for their credit card info and said if I owed something it would be on my bill, that what the original caller said didn't make sense to them either. The represenative pulled my bill, told me it was paid in full and that I did not owe Time Warner anything at the time. I attempted to call my husband and found that I did not have International service on the phone. As of today, I rec'd an OUTRAGEOUS bill from Time Warner and it's showing crazy amount due for international calls. I called Time Warner as the local office is closed and spoke with a very rude represenative who informed me that it'd been turned over to collections and that dept was closed--mind you--I still have Time Warner Service and am not behind in my account--this OUTRAGEOUS bill is the first time I've ever seen such an amount for International calls--though I now think the calls had something to do with the 300. bills I'd rec'd only they weren't coded at the time as calls.
Anyways--the T.W. rep says that she can't see what type of calling plan I'd had at the apartment prior to moving into the new house as that account has been erased and she doesn't understand why it would have been erased--however she doesn't show that I have any International calling plans on my phone now. Which is the point--I'm not sure if when they did the transfer of service if they did not extend the same calling plan I had or what, but I'd never rec'd charges for the phone like that before. After doing a bit of research I've found that this seems to be an on-going problem with Time Warner and they are being accused of an International Calling Plan Scam.
A friend in town that I know was using Time Warner as well and has family in Africa and had a calling plan and had no issues with his phone service for 6 months, then out of the blue got a bill for 1500. He visited the local Time Warner business FIVE times before he was able to speak with the Manager (same experience I've had) and then when he did finally get to speak with her she didn't take him to the back to an office or anything--she briefly listened to what was going on and rather than try to get to the bottom of the situation gave him a short--"Well you've got to pay it" and was off on her way. I am going to be speaking with an Attorney this week as there is something not adding up here and Time Warner is not practicing good business for sure.

Read full review of Spectrum.com and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
A
A
Anon 51
Orange, US
Nov 20, 2009 3:49 pm EST

If they didn't submit the bills in a timely fashion, then they cant disco you for non-payment or turn you over to collections.
The bill is generated automatically, when the service is established, and monthly after that, for All services used.
If they failed to collect for services used for 6 months, then they are scamming you.
Dont believe their arrogant answers to you.
Let your lawyer do the talking.
BTW.. I work for Time Warner Cable, and deal with this daily.. It is NOT uncommon.
You would be surprised by how many people dont even question it.

A
A
anonyMiss
San Diego, US
Sep 07, 2009 2:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

sounds like an employee scam to me...someone trying to make commissions...definately look into it! these people shouls be fired!

ComplaintsBoard
O
5:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Spectrum.com overcharging for the road runner

I received a letter from Time Warner, that contained their offer of Internet Connection (Road Runner) for $11/mo. However, I found out that they are charging me twice that amount, and when I mention the letter (that I still have in my possession), that does not ring a bell. Last week I had a live online chat with their representative, Randolph Williams, who assured me that the issue would be resolved in 24 - 48 hours, yet nothing is resolved. At the time of the aforementioned letter, I had AT&T as my ISP, around $20/mo with no contract and no problems. Now I am stuck with Time Warner, am under contract, can't cancel and can't get my price, either. All I can do is complain.

Read full review of Spectrum.com
Hide full review
ComplaintsBoard
R
7:22 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spectrum.com Internet intermittant / out for a week

A major outage occurred on Monday August 17, 2009, affecting over 5 million customers at Charter. Since then, my internet connection has been intermittent, and completely useless for good parts of the day, usually between 9a-6p it is up only part of the time. I put in a call last Thur Aug 20 to support over the phone. I was scheduled for a support call 2 days after that on Sat Aug 22. In the morning a tech came out and changed my cable modem. It worked for about 15 min, then the service became unreliable again. I called support, another tech came out about 3p on Aug 22 and told me the problem was outside my home and a "first response" team would be out within 48 hours to look into. I called tech support on Monday Aug 24, 2009, they told me no one would be out to look at the problem until Tues Aug 25 between 8a and noon, but that they were allowed up to 10 days (a contractor) to finish the job. I run an art business from home. This means that in the worst case, I may be without reliable internet service for 17 days. This is unacceptable.
Rick Duim
http://duim.com

Read full review of Spectrum.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
11:13 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spectrum.com Refund

I dropped my service with Charter on 7-20-09 because I got so sick of the crap with it and the price. When I dropped it I ask about my refund on what I had paid they informed me it takes 6 or 8 weeks to get the refund.
Now this seems a bit much as they bill in advance if I waited that long to pay my bill what would happen, I feel
sure they would have disconnected it all and paid me a visit for non payment. They are always "tootin" their own horn about price and service what a JOKE! I suppose when you are in financial difficulty you don't worry
about refunds, I proably will never get that refund.

Read full review of Spectrum.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
dpurdy
, US
Sep 15, 2009 1:15 pm EDT

I am in the same boat ! they have 182.00 of my money I need to know if you got your refund ? and if you have a phone number for the cash management team would be much appreciated.

ComplaintsBoard
J
3:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spectrum.com overcharged

Well i called charter and order their service for 69.97 Well first bill was over 198 and second was 224.oo And every time i called they told me i was paying in advance well it 2 years later and still getting charged high bills even try to cancel took in black box. And they ask me to stay and they gave me 2 mo for 208 and something . well tis mo f total was suppose to be Io2.00 witha total of 116.58 . well the bill came and almost 143.00 again. No matter who you talk to they have fixed it but bills keep coming with late charges and higher and higher. And nothing is ever fixed. I know i am not only one complaining when man installed my service which installing was free he told me i if you get high bills you have to get at them so i have been and it says its recorded but it still doesn't help . so readers are you having same problem.

Read full review of Spectrum.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
AngelAries32
, US
Jun 03, 2011 3:56 am EDT

I am being over charged..I am so frustrated with your company. I had my services all LOWERED from all of your movie channels, 3 dvr boxes, 16mg internet speed TOO Basic Cable and 1 dvr box and internet...I do not understand why a csr would take me out of the contract that included everything and put me in one that doesn't include anything that I find out today was more expensive? That CSR told me that I was saving over $75.00 a month and now my bill is $40.00 HIGHER? I need someone to fix this. I just spent 2 hours on the phone with Charter for a $25.00 credit...I dont UNDERSTAND? I am getting a bill that is $40.00 more dollars? Also I would like to point out that my bill changes price from month to month..If for the past 2 years I have had the same service...why would my charges change? Even my taxes change? It should be the same price every month? Something is fishy?

ComplaintsBoard
M
3:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spectrum.com annoying sound before time warner cable commercials

It seems that Time Warner Cable is now adding an annoying chirp sound in front of some of its commercials. The sound is very loud, probably to get your attention, and almost always on their own Time Warner and Road Runner commercials. My guess is they are selling this chirp in different tones to grab audiences attention. My mute button is working overtime, and I am thinking Dish Network. My ears hurt!

Read full review of Spectrum.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
9:00 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spectrum.com lack of customer service

I had cable and internet service through time warner and was advised that I should add the digital phone service to "bundle". I took time off work for them to come out to install the digital phone service. They arrived promptly and spent less than 5 minutes. Upon leaving they advised I was "all set up" I asked about my security system due to the phone connection.

The service guy said "your all set". After they left I immediately went on the internet — it didn't work. I took over an hour for the "help" desk to get the internet back up and running. I then tested the alarm system (6 pm)... It didn't work. I called the "help" desk. I requested they send a tech back out to handle. I was advised they would be here before 8 pm. It is now 8:30 - no tech. I just called the "help" desk and asked of status. They "don't know when the tech will be here"... It may not be tonight. I asked to speak with a supervisor. I was advised by the help desk that the supervisor jonathan said he would not take the call! Unbelievable. This is pathetic service.

Read full review of Spectrum.com and 41 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
41 comments
Add a comment
T
T
Teresa Redmond
,
Nov 18, 2008 12:54 pm EST

I called at some time in August to order basic cable service. the technician came to my home to connect service a few days later. Two weeks after my cable was turned on I received a letter stating I owed money for a bill that was 5 years old. I had forgotten about the service I had in the past (which was Adelphia at that time). Time Warner wanted me take care of this immediately. The amount was $400 or they would disconnect my services. I have since been trying to work out a payment plan with them but they will not except. I have called to talk to the supervisor, that has also failed. My next step is the local news channels. I really love Time Warner, but I can't come up with that money all of sudden. I would love to keep the services I already have. I pay my bill on time.

T
T
Trinity
, US
Oct 11, 2009 10:04 am EDT

Because of an Ad that I received in the mail suggesting lower prices & better services, I decided to switch from my current phone company, Verizon to Time Warner.On Saturday, Sept.29th, a Time Warner service technician came to my house to have the work done. He clearly did not know what he was doing, so I cancelled his service and at the same time called Time Warner to cancel the telephone switch over that was to take place that coming Monday October 1st. Well, that was when my nightmare began.

Time Warner told me that the order was cancelled as I requested, but that I must still call Verizon to make sure that I do not have any service interuption. Early Monday morning October 2nd. I called Verizon to make sure that my request was honored. They told me that there was no request from Time Warner to cancel. I called Time Warner again and told them what was relayed to me by Verizon and they apologized and said that they will take care of it. Wednesday morning about 1:am, I tried to call my home phone on my way from work and could not get through. My phone was disconnected. Early Wednesday morning, 8:00 am I callled Verizon & Time Warner from my cell phone to get this resolved and cannot make any progress. I have literally been on the phone from 8:00 am to now 3:10pm(literally) to try and restore my services. Time Warner refers me to Verizon and vise versa. Neither one wants to do the right thing and restore my services. They keep blaming each other and keep giving me the run around. I am frustrated beyond belief that I do not know what to do. One of Verizon's supervisor suggested that I put in a new order which will take about eight days for me to get phone service. In the meantime, my sick spouse will be at home without a phone to call me while I am at work seventy miles away. How can these phone companies get away with things like these. Where is the justice?

I am not happy with Verizon's performance, but I can tell you that Time Warner is ten times worse.

Valerie
Valerie
, US
Apr 15, 2008 3:41 am EDT

Time Warner new digital service removed the ability to surf through the Guide Page with the FAV button. You use to be able to press GUIDE and then surf through the Guide Page with the FAV button to see what was on. Now, with the new service, as soon as you hit FAV from the Guide Page it changes to the next channel in your Favourites list and closes the Guide Page. This makes it impossible to easily see what's on other channels. Someone in their engineering department wasn't thinking. Their Customer Service Dept. is sympathetic, but I'll bet dollars to donuts nothing changes.

lurid
lurid
Georgetown, US
Feb 18, 2011 6:56 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have a "no frills" account withTime Warner-Phone service for my landline. After the year's contract was up, we kept the service, still with no frills. no long distance/calling id/message service/etc. Just plain phone service. When we got our bill, It was Waay too much for such a simple service. Our own little investigation showed us that we were being charged, long distance charges for local calls. It was a trial and error thing, finding this out, and even harder to get an itemized list of all the calls from them, (time warner) And there it was. Charges for the local calls.
But why? we get told..."we're working on it" meanwhile the bills keep coming. Any Ideas? To discontinue the service without paying the bill would be a black mark for our credit.

R
R
Reido
, US
Apr 26, 2010 9:28 am EDT

My Time Warner internet service was set up on 9/29/10. At that time, I applied the promotion which was free Motorola wireless modem (pay $99.90 and get the full refund later). However, wireless connection was very poor and unstable. After I had technicians a couple times, I was advised to use reg. wired modem, and was told to return the wireless modem to Time Warner local center, and pick up wired modem. Therefore, I returned the wireless modem at T.W. local service center on 12/1, and had the receipt for it. After about a month, I haven't got any refund to my credit account, so I called Time Warner to check the credit status. The agent told me that I would need to contact 3rd party company because the wireless modem was from 3rd party company, so I called 3rd party broadband company to ask for the credit. An agent from 3rd party told me that they had not received the wireless modem from Time Warner, so they were not able to give me the credit. I tried to fax the receipt that I had from Time Warner when I returned, but the 3rd party said that they wouldn't need it. I needed to figure it out with Time Warner to solve this problem because Time Warner (not the 3rd party broadband company) got the wireless modem from me, and issued the receipt. I had tried so many times to reach agencies, and eventually connected an agent named Wanda (EX#6151). I explained my situation to her, and she wanted me to fax the return receipt along with the credit card statement showing that the 3rd party took the money $99.90. I faxed right away, but haven't got any answer or credit after that. I called Time Warner about two weeks ago to speak to Wanda, but I couldn't. Instead, I spoke to another agent named Tom, and he told me that he would leave a message to Wanda and her supervisor, so they would call you to follow-up. Here we go~ No calls from anyone. I called Time Warner again today, and heard from Jamie who is one of supervisor that Marie will research the 3rd party company, and contact me. However, I am not sure if she will contact me or does same as the other unprofessional agents. Therefore, I am leaving the complaint here.

When Time Warner advertised "Free wireless modem with new contract", they never mentioned that wireless modem was from the 3rd party. I trusted Time Warner, and accepted the promotion. Now, Time Warner is saying to the customer to contact the 3rd party to solve the problem. Time Warner has no reponsibility for it. I am sure that this is not right, and I am looking forward to solve my issue ASAP.

E
E
EdgoSD2010
San Diego, US
Jun 28, 2010 4:14 pm EDT

Time warner sucks! They have the worst service. I would never ever use them. people who use them is because they have to no other reason. I can't even watch the world cup online. Cox lets you by going to ESPN3.com. Cox internet is cheaper too and they give you more options. Time warner feels old and out of date. They're customer service is pretty good gotta admit, but services suck! I really hate them.

I
I
indianwolf54
mt airy, US
Dec 14, 2010 1:03 am EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered the three bundle from Time Warner of $33 each television DVR, the telephone service and Internet service for a total of $99.99. Free installation, free DVR or three months, and one movie channel.in addition I added one movie channel for $13, I received my first bill from Time Warner in the amount of four one month or and $487. 02, I immediately call several times to Time Warner customer service and it seemed that no one could answer my question or I got a big run around and that I was to be contacted by a supervisor a week went by I finally called again on a Friday afternoon to a supervisor who informed me she would call me on the following Monday. That was three weeks ago and I still have not heard from anyone and my bill is still the same amount. I now wonder when my bill is actually due on the 18th what are they going to do.

S
S
Snickers1111
Arlington, US
Aug 31, 2012 10:03 am EDT

I cancelled my Time Warner account 4 days into the new billing period. I also returned all the eqpt on the same day service was cancelled. Two weeks later, when I followed w/Time Warner re: my credit balance, the rep happily told me that I had 0 balance. No kidding! Time Warner has still not sent me a final statement. This is the second time that I have cancelled services with Time Warner and they attempted to keep my prepaid monies. This time I called my credit card company so that they can have the fun fighting with this fraudulent company! Beware!

Valerie
Valerie
, US
Sep 22, 2008 6:17 am EDT

In mid-July I got the Time Warner package in Brooklyn. Two days after I got it the modem they brought me died as it was used. It took me almost a week to get service again, both computer and telephone. When the serviceman came to bring the new modem he said, "I don't know why they gave you this junk." Tonight my remote broke and I can't use it. I am told I have to pay to have a new one sent to me or I have to bring the remote to Time Warner. I'll do neither. I'm going to get a different company. Time Warner is not worth the problems and cost. I cannot believe that people tolerate this inferior service.

M
M
mireia
New York, US
Jun 09, 2009 9:59 pm EDT

I've had TimeWarner for 2 months, and I have only had problems with them. Very bad quality of service, no one seems to have a clue about technical stuff. I have had 3 major technical failures since I started with them, 1 of them I had to solve myself. The problem is that I have no choice of provider in my area, so I am considering quitting TV altogether and move to Netflix and books.

ComplaintsBoard
R
5:07 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spectrum.com Pron you did not rent

Please let me know: If you have NOT rented pron and were not home but, now you are getting charged for it. (If you can prove you were not home even better)
I am so sick of Charter. I have 1200 in pron rented and we were not even home. BBB did nothing. I am hiring a lawyer. Rather pay them.
[protected]@yahoo.com

Read full review of Spectrum.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
6:33 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spectrum.com Terrible company

Employee to install phone services. Improper procedure resulted in costly damage to my alarm system. Interupted TV service, cancelled my VCR connection against my wishes, did not followup on appointments to correct the installation as promised, refused to accept responsibility for alarm damage or reimbursing the $50 cost of repair to alarm syatem. Were rude when asked for explanation of charges that seemed excessive, put me on hold so they could talk to someone about the situation, left me holding the phone until I got a dial tone, and never responded adequately to my problem.

I cannot recommend them to anyone and will be cancelling my internet service with them in the very near future.

Read full review of Spectrum.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
U
10:14 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spectrum.com damage to property and poor service

If you are considering signing on with Time-Warner, you may want to read this before you do.
We have both internet access and cable TV through Time-Warner, and we had been experiencing problems with certain cable HD channels that we watch and record programs on with the DVR. When tuning to these channels, we would sometimes get a message stating that the channel was not currently available, and thus programs scheduled to be recorded on those channels would not record. At first, we just assumed that the channels were actually off the air for whatever reason, and we didn’t report it. But there began to be more and more of the channels unavailable and it was happening with greater frequency.

Since T-W offers new movies in HD on a pay-per-view basis, and because our DVD player is in the now-obsolete HD-DVD format (only Blu-Ray HD DVD's are being produced from now on), we had canceled our Netflix account. We figured it would be cheaper to just pay $4.95 to watch a movie in HD on cable whenever we wished. One evening we rented a movie on PPV, and about 2/3 of the way through it, the movie stopped playing. We rebooted the cable box, and tried again, but got the same "channel not available" message, so we placed a call to T-W to report it. Now, any time you call their repair number, you get an automated "friendly" speech-recognition system which asks a series of questions in order to narrow down the problem. For our problem, this non-person prompted me to reboot the cable box. I had already done that, but I tried it again, just in case. (Each time the box is rebooted, the bootup sequence takes about 6 minutes). It didn’t help, so after many frustrating attempts to describe the issue to this "friendly" non-person, I was finally connected to a customer service rep, except that it went immediately to hold and not to the person. After another lengthy wait, I finally got to speak with an actual person. So again, I described the problem, and was told to reboot the cable box. I explained that I had already done that numerous times, but I did it again, anyway. It didn’t help, so the rep rebooted the box remotely. As before, it didn’t help, so they tried reprogramming the box. It didn’t help, so they scheduled a technician to come out. I explained that we work and could not be there until after 5:00, so an appointment was set for the earliest time available, which was 5 days later. So on the appointed day, the tech came out, checked some things, found that the signal strength was weak due to a bad splitter, replaced the splitter, rechecked the signal (which was now closer to specs), but there were still 2 channels that were not available. He called a co-worker who checked those channels at his location, and they were fine there. So he explained that it was probably just in our immediate neighborhood and since those were two of the channels we rarely watched, we accepted his word that the problem had been resolved and that the 2 missing channels would be available at a later date. All of the channels we have had this problem with are the so-called switched digital channels, and the way it works is when you tune to one of those channels, your cable box sends a signal to their server which responds by sending that program stream back to your box. For whatever reason (bad splitter?), the signal was not being received by their server.

Well, two days later, programs that had been set to record didn’t record, and when we checked those channels (all ones we do watch), we got the same "channel not available" message. Out of about 25 channels we checked, 17 were not available. So, another call to the T-W repair service, same frustration with the automated non-person, same delay, more frustration, finally I got through to a real person who said to reboot the cable box. As before, I had already done that, and it didn’t help, so they went through the same procedure as above. It didn’t help, so they scheduled a SENIOR tech to come out…5 days later. When he finally came, he worked for a couple of hours, and then he came in to explain what he had found and what he had done to correct the problem (supposedly). He found that the cable from the junction box, which is in the neighbor's front yard, to our house was an overhead cable, and it was bad. He wasn’t sure why we still had an overhead cable, because they were supposed to be underground. So he replaced it with a temporary cable which he ran across the neighbor’s driveway, and then up to our house just laying across the ground. He explained that this was just temporary and that within the next week to 10 days, someone would come out and bury the cable. He said that we shouldn’t even notice where it would be buried because the machine that buries it just slices a narrow groove to embed the cable less than a foot underground and there’s no trench or anything to tear up the lawn. The channels did all seem to be now available, so he proclaimed that the problem was now fixed.

After about another two weeks, the channels were missing again, just like before. And the cable had STILL not been buried. So, again, I had to go through the same nonsense with the "friendly" non-person to get through to a real person, explained that I was very upset, demanded to speak with a supervisor, was put on hold for 20 minutes (I’m sure this was deliberate), finally spoke with someone who claimed to be a supervisor, went through the entire explanation string for the umpteenth time, and was told to try rebooting the cable box. "I rebooted the damn box already!" So they said that they would schedule a SUPERVISOR technician who would come out to address the problem…in 5 days. On the appointed day, the supervisor tech came and found that there was a faulty connector. He replaced it and all of the channels seemed to be available...for now. He said that the cable really needed to be buried because the neighbor was driving over it every time they used their driveway which was going to damage it pretty soon, unless it got damaged even sooner by their mowing over it, which they had done at least once. As it had now been about 3 weeks since the "temporary" cable had been connected and it still had not been buried (they had said it would be only 7 to10 days!), he said that he would put in a rush order to have it buried. Great!

A couple of days later, a guy came with a big machine to bury the cable. Early in the afternoon, my wife went home from work for lunch, and as she was leaving to go back to the office, the guy came running out to the car to inform her that in the process of burying the cable, he had accidentally severed the water line to our house. He had shut off the water at the street, he explained, and he was going to have to go get some parts to repair the water line. He told her that he should have it repaired in about an hour. That was about 2:00 PM. My wife called me right away to tell me what happened, and I decided that I'd better swing by the house to check on the situation. So about 3:15, I left work and went by, but the guy was nowhere to be found. In the middle of the yard was a big hole about two and a half feet deep full of muddy water, under which was obviously the broken water line, and there was a shovel stuck in the ground beside it like a grave marker. I checked the faucet and there was no water. I WAS LIVID! I called the T-W repair number, and when I got the "friendly" non-person, I responded to every automated question with the foulest obscenity that I could possibly think of until it finally switched me over to a live person. I said, "Look, we've had a lot of problems with our cable service but now we have no water and it is all Time-Warner's fault and I'm not going to waste my time explaining to you why, I'm not going to reboot the damn box, and I want to speak with your supervisor right now or I'll be filing a lawsuit!" After about another five minutes on hold, someone who claimed to have some authority, but wouldn't give me his name, listened as I explained what had happened. He promised that a customer service supervisor would call me back within one hour. OK, they'd sure as hell better call me back!

Now confident that the situation would only get worse, I went back to work. After work, when I got home, Everett Gopher had returned and was frantically bailing water out of the hole with the bottom half of a plastic water bottle, and he was not having much success. I apparently spooked him when I approached because he saw my company photo ID clipped to my belt and asked, "Who are you?"
"I'm the homeowner."
"Whew! I thought you might be the city water inspector".

I asked if he was a licensed plumber, and he said that he wasn’t, but not to worry, he would get it fixed. He said that he had to go to several different places to find the plastic fittings to fix the line, and that's what took so long. I stood back and watched as he finally got most of the water bailed out. He then proceeded to over-tighten one of the clamps, which cracked the cheap plastic fitting. To test his repairs, he went down to the meter and turned the water back on, and immediately a small geyser began to erupt from the soggy pit. He went back to his truck for more fittings and somehow did manage to get it to stop resembling a whale surfacing to exhale when the shutoff was opened. He told me that we should have water now, and he filled up the hole with more mud to cover the "repaired" water line. He connected the soggy cable to the junction box and the other end to our house. However, there was one little problem: he failed to properly flush the muddy water from the lines by turning on the outside spigots. So when we turned on the water inside, a lot of mud, rocks and various bugs and water creatures came surging through the faucets and toilets. I removed the faucet aerator screens and ran the water in a vain attempt to flush the lines, but the kitchen faucet flow barely exceeded a trickle. There was dark mud in the toilet bowl and tank. We had plans for that evening, and we just didn’t have time to deal with this mess. The guy apologized profusely, making excuses like "the machine had a new blade that was too long, " and "I guess I should have checked to see where the water line was first." He finally departed about 6:30, leaving behind a muddy sink hole. It had been now been about 3 hours since I had spoken with the customer service person at T-W, and I still hadn't heard from the "supervisor" who, as promised, was to call me back "within one hour". So we now had no cold water in the kitchen and the toilet looked as if we had been panning for gold in it. We turned on the TV to see if that was at least working, and guess what, - most of the switched HD channels had that familiar "channel not available" message. And to make matters even worse (yes, it gets worse), we had NO INTERNET ACCESS AT ALL. Fuming, I called T-W customer service again, and ultimately was told that they would get someone out to fix the cable problem… in 4 days. Through clenched teeth, I told them that was not acceptable, that someone had better call me by 9:00 AM the next morning, or else! Then I hung up. My wife made me sit down and relax, and try not to have a stroke or heart attack. I calmed a little and we went out for the evening and tried to temporarily forget about it. I didn’t sleep very well that night.

The next morning, still not having heard from anyone at T-W, I called the only number that anyone would give me, which was the same one that gets you to the “friendly” non-person. Having no patience, rather than scream obscenities into the phone, I just kept hitting “0” until I got connected to a person (why didn’t I think of that before?). As calmly and briefly as possible, I explained the situation and asked to please speak with the customer service manager, if indeed they actually had someone to manage their “customer service”. After maybe 10 minutes, I actually did get the manager. After I explained the situation while making no attempt to conceal my anger, she apologized and said that when Dirk Disaster cut the water line, he should have stopped and called in a licensed plumber to fix it rather than trying to do it himself. She assured me that T-W would cover the damage and that I should go ahead and call a plumber, which I did. She told me to pay the plumber when they were done, send them a copy of the bill, and she assured me that T-W would reimburse me for the cost of repairs “in a timely manner”. She also said that she would make sure a technician would be there that afternoon to fix the problem with the cable and internet access. I had to take a vacation day so that I could be there when the plumbers arrived.

Only 30 minutes after I called them, the plumbers arrived. I explained what had happened, and they dug up the “repaired” water line and properly repaired it with brass and copper fittings. After that, they came in and repaired the faucet by replacing the cartridge and the cold supply hose. When they were done, I wrote them a check for the repairs in the amount of $482.00. As instructed, I immediately sent a copy of the paid receipt to T-W along with a letter stating the agreement with the customer service manager to fully reimburse me for the repairs. Early that afternoon, the cable tech came by and had to replace a section at the end of the cable that Karl had mangled when he connected it after digging up the yard with his slingblade. So at least now we have our internet (and e-mail) service back. The jury is still out on the cable HD channels.

Even though I was promised that Time-Warner would take care of this "in a timely manner", it has now been almost a month since I sent the copy of the plumbing bill and I’m still waiting for reimbursement of the $482.00. I have made several calls to find out when I will receive it, but each time I call, the person responsible for sending it is not in. I have asked repeatedly for someone to call me back, but no one has. We are looking into satellite and have reactivated our Netflix account.

Read full review of Spectrum.com
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
4:52 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spectrum.com customer service and internet and phone svc

I have two computers and whenever (daily) I need to switch computers on the internet I have to call and have Time Warner reset the modem and whenever I have to do that it is a living hell to accomplish. Every time (and specifically the last two nights) I call in I get cut off repeatedly, tonight it was NINE TIMES and every time I call back I am getting more and more angry and then I have to go through their voice prompts and then whoever finally answers I have to tell them my name, my phone number, my address, my last four of my social and my email address, at which time I start to tell them what I need and I am very upset and then (after announcing that THEY VALUE ME AS A CUSTOMER) they proceed to lecture me on not being upset and being POLITE to them when I would be perfectly POLITE if they quit cutting me off. So tonight after nine calls and nearly losing my mind I got lectured by KEN twice about how I should be polite and no one bothers TO VALUE ME
AS A CUSTOMER.

You call in and they cut you off repeatedly and then you lose it and then they hassle you about that instead of helping you get your computer connected.

I was perfectly fine and sane and polite when I first called them but how many times do they think they can cut you off and then put you through the same rote information you have to give and never getting anywhere and trying to convince them YOU JUST NEED YOUR MODEM RESET but then they yammer on about other stuff and about how I'm not POLITE.

THEY SHOULD BE FIRED, every damn one for tormenting someone who is just trying to get their service to work AT A VERY HIGH PRICE AND shouldn't have to put up with being hassled and ridiculed when THEY KEEP CUTTING YOU OFF INSTEAD OF HELPING.

THEY SHOULD HAVE TO PAY ME FOR PUTING UP WITH THEIR SUCKY ATTITUDES.

I AM SOOOOOOO CANCELLING MY SERVICE.

Read full review of Spectrum.com and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
C
C
copycat357
Pomona, US
Dec 10, 2009 5:43 am EST

oh yes the movie are on thr same day

C
C
copycat357
Pomona, US
Dec 10, 2009 5:42 am EST

Time Warner is billing me for movie I did not order during the day time while Im at work and their's nobody home. What do you thank about that? I was shocked to see 8 movie order 2 to 5 min apart and they dont want to do anything so good-bye TW

southren california

ComplaintsBoard
S
6:37 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spectrum.com customer service stinks

The Internet connection was up for a totla of one day. Since then "Standby" light on the modem has been on and of course, no connection. Exchanged modem at their suggestion after hours of being on hold. Plugged the new modem and still "Stand by" light on. Try to call again. After more that 3 hours on hold, gave up. Called next morning, same wait. Hung up and called again this time to CANCEL service and could not get it done either...!
Their customer service STINKS. So sorry to have started with them in my new house. WHAT A MISTAKE!

Read full review of Spectrum.com and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
D
D
David Maxim
Mentor, US
Feb 18, 2015 6:46 pm EST

Time Warner really has dropped the ball on the customer service end.
They are quick to charge $200 + dollars a month but the DVR has been replace Twice, new cable outside around the home replaced this spring and still yet the DVR needs reset almost once a week and if you don't check it then all your scheduled recordings will be blank.. Just really frustrated and ready to drop them like a hot potato!

E
E
Elizabeth A. Morgan
Ballston Spa, US
Aug 05, 2009 8:45 pm EDT

Vonage is looking better each time. I should not take almost an hour to pay a bill online. whats with that?
My 3Gig card does a better job. The only problem with it is getting a signal or go seven miles down the road to make it work. Time Warner should have seen this problem coming before selling their other services.
If they cant fix a Band width problem what else are they not telling about?
The price for their (All In One) service is overrated and over priced for the hassle of being a customer. I think the public service commission should be involved with this matter. Is bad enough that National Grid A.K.A National Greed gets away with a under $40.00 in change delivery charge for $1.45 worth of Natural gas.
Why isn't the State of NY involved in the issues that are torturing consumers?

ComplaintsBoard
T
6:37 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spectrum.com false advertising; spurious billing issues

Time Warner states in clear, precise and unambiguos language on its website that all services are paid in advance of usage. I canceled my service after reading the FAQS on the website and communicating with an on-line TW rep under the belief that my service was paid before usage only to be hit with a $108.00 bill after I canceled.

In addition, they charged me $120.00 for a modem for internet service I never had. When I objected, they said it was for AOL internet service but their modem. I told them I never had an AOL DSL and demanded copies of all work orders and bills associated with this account.

I HAVE NEVER used AOL. Rather. I had AT&T internet. They claim I used the service for 5 years! Now, they have turned the account over to a third party collection agency.

After I contacted the Mayor's office, they told me I misunderstood the on-line rep even though the rep said the same thing as the TW FAQS.

I am still waiting for some form of proof that I ever used the internet service but am being harrassed by phone and mail for unreturned equipment, that is. The modem.

Read full review of Spectrum.com and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
E
E
Ekko_Johnny
, US
Apr 15, 2011 3:48 am EDT

In noticing that my monthly bill continued to increase, I called and spoke with a representative named, David (who would not give me a last name, nor did he have an agent number) and was told that Time Warner increases their premiums at a slow increase - so the customer does not take the hit of a large increase.

I gotta tell you - Time Warner is about the most scandalous company existing these days. Increasing without notification is stealing. There is noting in the contract stating Time Warner may charge fees at random.
Fortunately, I document each complaint and keep a record of each time the cable stops working. In the end, the executives who currently steal to send their children to college - will be doing without. It's a new era and companies like Time Warner will be hit with massive class action law suits in the next few years - enough to send their stock holders crying.

Stay persistent with the complaints and documentation. Time Warner has proven itself to have no boundaries when it comes to stealing from the public. They only continue to exist, because people don't speak up. By the way, this will be printed and mailed to Time Warner, as I will request it be placed with any other records associated with myself and Time warner.

E
E
Edward Bodine
Los Angeles, US
Mar 20, 2011 3:02 am EDT

I have also experienced fraudulent billing from Time Warner.

Well after I started subscribing to TW, a channel lineup I did not order had appeared on my bill. At the time I had enabled auto pay and unwittingly paid it for months. When I called to correct the mistake, I was told of this policy - They will not refund mistaken (or perhaps fraudulent charges) older than 90 days. In this day and age of banking auto pay, to me, seems it seems it should be illegal to charge for a service one did not receieved despite having mistakenly paid the bill. Having copared notes with co-workers, friends and family, I was informed I am not alone in having been mischarged by Time Warner Cable.

ComplaintsBoard
E
2:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spectrum.com promotional and billing errors

I received a notice in the mail saying that my promotional offer (as a new customer) was about to expire because the year was about to end. It said that my bill was going to increase, but that I would still be paying less than I would be next year.

Because of this notice, I decided I would call and downgrade my services. My bill had already increased ten dollars over the year, and I did not want to have to pay anymore than I was already paying for cable and internet. So I thought I would downgrade my channels or soemthing like that.

When I called and got transferred to the right department, I asked to downgrade my services because I had gotten the notice that my promotional offer was over. The man on the phone offered me a "price lock guarntee" (which is a misnomer. It wouldn't have actually locked the price I paid last month of 102.66, it would just make my bill go up ten dollars instead of twenty). I told him that I didn't want the price lock option because my bill had increased ten dollars over the past year and I wanted to keep my bill no higher than about what I was paying now, 103 dollars. so he came back and said I could get another promotional offer, which would decrease my bill to 90.07 after tax. Since a year ago I had paid 91 dollars, I thought this was a great option that would be affordable and what I had paid last year, and he said it would stay this price for a year. This was without actually having to downgrade anything. He said he put the offer in the computer, etc. and I thanked him and said goodbye.

Then when my bill came, of course, it was not for the 91 dollars. It was for 124 dollars. I called TWC and told them my story. I got transferred to another person. The lady on the phone told me that there was no way that anyone could've offered me such a low price. I had written down the before tax and after tax price I was quoted, as well as the date I called, and told her this info. She told me that the best deal she could do for me was the price lock guarantee because the offer I was quoting just didn't exist. I insisted someone had told me this price and this is the price I intended to pay, at least for this month. After denying that this could've even happened, she finally gave (after putting me on hold for a while) and told me she guessed there WAS a way I could've been offered this price, but that the employee on the phone had made a mistake and I shouldn't have been offered the deal. I told her then that that person should've called me back when they realized that the mistake had been made, so that I wouldn't have received a bill 35 dollars more than what I expected. I said that if they had called me and told me of the error, I would've again called back and actually had them downgrade my services because I was not about to pay 35 more dollars than I was told I would have to pay.

She then said that she would submit an "evaluations report" which basically lets the "higher ups" there know that this had happened and that they would call me back and see what they could do for me. She said they would call back within 5 to 7 business days. I told her that my bill was due on that seventh business day and I was not intending to pay such a high bill. She promised they would call me back and resolve the issue.

Fast forward to today, day eight. Of course, they never called me. Must be too busy playing golf. So I called TWC and told the lady on the phone what happened. OF COURSE, she said that there was no record of this on my account, the deal, the eval report, anything. She was clueless when I asked her what I should do or who I should talk to. Finally I asked her to transfer me to the "downgrade services" people and just downgrade my services and be done with it. She did so and of course the lady tried to give me the "price lock guarantee" thing again. I insisted that I did not want to pay that much and therefore would need to downgrade my services.

What do you know, she came back with an offer of me only having to pay 93 dollars for the next twelve months. I said, no offense, but are you sure? Because this happened to me about a month ago... she told me that I would in fact be paying 93 dollars after tax next month. God only knows what my bill will really be next month...

Read full review of Spectrum.com and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
W
W
wrencher48
Marcelin, CA
May 06, 2011 10:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

TIME WARNER CABLE AND ITS REPS ARE ALL IDIOTS, WHEN I LEFT YUMA AZ. ON APRIL 6-2011 TO RETURN TO CANADA I BROUGHT THE EQUIPMENT BACK TO THERE OFFICE AS TOLD WHEN ALL WAS SAID & DONE I HAD A $38 .18 CREDIT AND ALL SERVICES WERE CANCELED THEY SAID THEY WOULD SEND A REFUND CHECK TO MY CANADIAN FINAL BILLING ADDRESS WITHIN A WEEK OR TWO OR BY END OF MONTH ( APRIL ) WELL ITS MAY AND STILL NO CHECK SO LOOKED ON MY U.S.A. BANK ACCOUNT FIGURING THEY MAY HAVE JUST CREDITED BACK TO MY AUTOMATIC WITHDRAWAL ACCOUNT BUT WHAT DO I FIND SURPRISE SURPRISE THEY TOOK ANOTHER PAYMENT OF $172.75 OUT OF MY ACCOUNT FOR APRIL SERVICES AND ANOTHER PAYMENT WAS DUE TO BE TAKEN OUT SHORTLY IN MAY ACCORDING TO THERE AUTOMATED PHONE SERVICE

I CALLED THE YUMA OFFICE AND WAS TOLD THAT UNTIL A TECH OR SERVICE GUY WENT OUT AND PHYSICALLY DISCONNECTED IT AT THE BOX IT WAS STILL CLASSED AS A WORKING SITE ! HOW COME THEY CAN TURN IT OFF & ON REMOTELY BUT AFTER YOU CLOSE YOUR SERVICE OFF AND THEY HAVE ALL THE EQUIPMENT BACK AND ACCESS TO AUTOMATIC WITHDRAWAL THEY CANT DO THAT ? ( TODAY IS MAY 06-2011 ) AND HE WOULD NOT BE ABLE TO GET THERE UNTIL AROUND MAY 21 TO UNHOOK IT BECAUSE THEY ONLY HAVE SO MANY TECHS THAT DO THE DISCONNECTS ! COME ON THE SNOWBIRDS ARE ALL GONE HOME AND WHEN IM THERE FOR 6 MONTHS IN THE WINTER I SEE AT LEAST 3 OR 4 TIME WARNER TRUCKS IN MY NEIGHBORHOOD EVERY DAY SO THAT WAS A B.S. STORY
GUARANTEED
IF YOU HAD A BOX HOOKED UP TO MY CABLE LINE RIGHT NOW THERE WOULD BE NO SERVICE GOING TO IT !
BUT THAT AFTER THAT HAPPENS ( MANUAL DISCONNECT ) MY CREDITS WOULD DATE BACK TO APRIL 6 FOR MY CREDIT AND I SHOULD GET A REFUND OF $207.93 IN 4 - 6 WEEKS AFTER THE DISCONNECT GUY GETS THERE
SO IN OTHER WORDS 3-4 MONTHS OF THEM WITH YOUR MONEY IN THERE ACCOUNT
AND WHEN I ASKED IF I WOULD GET INTEREST ON MY MONEY LIKE MY BANK GIVES ME WHILE THEY HAD IT AND SHOULDN'T HAVE THEY LAUGHED AND SAID NO ITS NOT THERE POLICY ONLY TO CHARGE CUSTOMERS LATE FEES AND PENALTIES IF THEY WERE LATE ON PAYMENTS BUT NOT IF THEY OWED YOU MONEY AND 3 - 4 MONTHS TO GET A REFUND BECAUSE OF THERE STUPIDITY AND LACK OF WORKERS IS A JOKE SO I DECIDED TO CALL HEAD OFFICE TO SEE IF I COULD GET SOME BETTER RESULTS THAN THE REP I TALKED TO IN YUMA BECAUSE AS I GOT MADDER AT HER I COULD HEAR HER GIGGLING AND LAUGHING EVER SO QUIETLY ALONG WITH OTHERS IN THE BACKGROUND

I CALLED HEAD OFFICE AND ASKED TO TALK TO A SUPERVISOR AFTER A LONG WAIT I GOT TO TALK TO ANOTHER WOMAN EXPLAINED MY SITUATION AND JUST LIKE IT WAS BEING READ FROM A MANUAL SHE BASICALLY SAID AND TOLD ME THE SAME THING AND THERE WAS NOTHING MORE THEY COULD DO FOR ME JUST WAIT TILL MIDDLE TO END OF JULY AND I SHOULD BE GETTING A REFUND CHECK

WELL SO MUCH FOR CUSTOMER SERVICE OR COURTESY THEY BOTH SOUNDED LIKE THEY DIDNT REALLY GIVE A [censored] AND WE HAVE TO PLAY BY THERE RULES SO SUCK IT UP

I WILL NEVER USE THERE SERVICES AGAIN, THERE TURBO INTERNET WAS ALSO 2- 3 TIMES SLOWER THAN IT WAS SUPPOSE TO BE MOST TIMES BUT THERE EXCUSE WAS ALWAYS TECHNICAL PROBLEMS, BAD LINES, ETC

CONSUMER BEWARE DO NOT USE TIME WARNER FOR ANYTHING BUT IF YOU MUST MAKE SURE YOU DON'T USE THE AUTOMATIC WITHDRAWAL SYSTEM THEY TELL YOU IS MORE CONVENIENT AS IT ONLY EASIER FOR THEM TO TAKE YOUR MONEY WHEN ITS NOT THERE'S AND DECIDE AT THERE DISCRETION WHEN THEY WILL RETURN IT TO YOU

SINCE THIS HAPPENED I HAVE READ HUNDREDS OF SIMILAR STORIES ONLINE, I CANT BELIEVE A COMPANY THAT BIG CAN GET AWAY OPERATING LIKE THAT WITH NO ONE TO HOLD ACCOUNTABLE TO FOR THE CRAPPY SERVICE AND ATTITUDE WITH THERE CUSTOMERS THEY SHOULD BE SUED BY ALL THE CUSTOMERS THAT HAVE HAD SO MANY BAD EXPERIENCES WITH THEM AND IF SOMEONE DECIDES TO START A CLASS ACTION AGAINST THEM FEEL FREE TO CONTACT ME AS I WOULD JOIN THE ACTION LAWSUIT AGAINST THEM
SOMEONE MUST KNOW A GOOD LAWYER OUT THERE THAT COULD PUT THEM IN THERE PLACE FOR THE WAY THEY RAPE & TREAT THERE CUSTOMERS AND BASICALLY LAUGH IN OUR FACES WHEN WE DEMAND ANSWERS OR SOLUTIONS TO THE PROBLEMS THEY HAVE CREATED FOR US

B
B
Betty Meadows
Goldsboro, US
Nov 01, 2010 10:32 pm EDT

Three bills none the same - one $124.95 & letter teling me that my basic was expiring and the new price was $124.95 for the next 2 years and if I was in agreement I did not have to do anything it would be automatic...I then got a bill for $164.89. When I called about that the person I spoke with lowered it to $143.50 for one year contracrt..I have been trying for a week to find out WHAT I owe...It should be $124.95 for a time of two years...

V
V
Virginiam
San Antonio, US
Sep 04, 2010 10:13 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They have screwed me too.I cant believe how they screw the bill up!
I turned them in to FCC who is now investigating them!Everyone who has trouble with them should report them to FCC.

V
V
Virginiam
San Antonio, US
Sep 04, 2010 10:10 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They have screwed me to.I cant believe how they screw the bill up!
I turned them in to FCC who is now investagating them!
Virginia

Harsh Realities
Harsh Realities
A Beach City, US
Jul 19, 2009 1:26 pm EDT

Before I upgraded to FIOS from RoadRunner, getting 50% more bandwith and 100% less problems all for about 45% less money, I canceled the phone portion of my account.

I recommend you shop around for a VoIP (voice over IP) phone provider that has the features- and price you want.

Some top rated providers, some of which I have personally tested include:

viatalk.com
voicepulse.com
future-nine.com
callcentric.com
voip.ms
voipo.com

TWC is offering the same phone "feature" set as available from the Bells in the late 1970s. That's yet another way they gouge you.

If you are a little adventurous research the feasibility of setting up an asterisk server in your home to save serious cash on your phone costs. A user friendlier option is PBX in a flash; "orgasmatron" is a popular ready-to-go package. Once you swallow the cost of a server, as little as $300, you can get flat rate incoming calls for as little as $3 per month (or pay by minute rates similar to outgoing) and outgoing calls billed as little as $0.0105/min. You will make NO sacrafice in quality when correctly configured unlike some of the other choices in the market.

G711 flawless quality awaits.

Harsh Realities
Harsh Realities
A Beach City, US
Jul 19, 2009 12:11 pm EDT

You MUST deal with TimeWarner in writing. Do NOT rely on phone calls or email.
You MUST deal with TimeWarner in writing. Do NOT rely on phone calls or email.
You MUST deal with TimeWarner in writing. Do NOT rely on phone calls or email.

If TimeWarner were a person it would best be described as a pathological liar: They will say one thing and do whatever is most convenient for them.

I have made a hobby out of rescuing people from TimeWarner. They screwed me out of $1000 so I plan to cost them orders of magnitude more in customer loss.

Send ALL letters to "the office of the president" for your territory.

If you continue to be defrauded by TWC file a FORMAL complaint with the "Public Utilities Commission"

ComplaintsBoard
J
8:35 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spectrum.com slower than dialup

road runner from time warner is supposed to be 6 mb download speed but ever since they added their phone service to my area my internet speed has been intermittent most of the day it isnt even as fast as dial up downloading at 150-200 kb instead of the 6000kb or (6mb) its supposed to be in the ads and contract they have you sign.they are crooks getting rich off promised services they cant deliver.I should have known not to trust them after a few years back i cancelled service and they had a month anytime during the day to pick up cable box when i moved and they didnt they said i had to return it to a pay center about 20 miles away, my lawyer said they delivered it they had to pick it up i didnt have to drop it off so they charged my closed account 650.dollars for the box i filed it under bankruptcy then the bill changed from being charged 650. for the box to 650. for cable service 5 years later after filing it under bankruptcy its still on the bill well then I needed internet they seemed reasonable then they wiped the slate clean finally and i got road runner now i know why the finnally waived because they suck and now im geeting ripped off by paying for high speed thats slower than dialup!

Read full review of Spectrum.com and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
J
J
John H Terry
Dallas, US
Nov 05, 2010 9:13 pm EDT

Attempt to cancel trial subscription for their mobile devise. I cancelled within the 30 day period, waited 45 days for return label (which still have not received) and still be billed.

This company has the most ignorant customer service!

If you receive a call to switch to their server - RUN

Harsh Realities
Harsh Realities
A Beach City, US
Jul 19, 2009 1:20 pm EDT

You MUST deal with TimeWarner in writing. Do NOT rely on phone calls or email.
Yes, on paper, sent via USPS, UPS, FedEx, or your favorite flavor.

You MUST deal with TimeWarner in WRITING.

If TimeWarner were a person it would best be described as a pathological liar: They will say one thing and do whatever is most convenient for them.

Follow EACH phone conversation with a snail-mail summary of your conversation to the place you send your bills. Include your name, address, and account number.

I have made a hobby out of rescuing people from TimeWarner. They screwed me out of $1000 so I plan to cost them orders of magnitude more in customer loss.

Send ALL letters to "the office of the president" for your territory.

If you continue to be defrauded by TWC file a FORMAL complaint with the "Public Utilities Commission"

...

remember you CAN also sue them in small claims court. In most jurisdictions the filing fee is about $60. WHEN you win your case you will recoup this investment.

I recovered most of my money from TWC and you can too. I have since upgraded to FIOS. I hope it is available in your area. :)

ComplaintsBoard
E
12:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Spectrum.com fraudulent business practices

From the offset Charter misrepresented their product and services. After installation of cable service I received a statement for charges a week later, for payment of service not yet provided!
There is fraudulent charges that I have requested, in writing, of a detailed accounting which hasn't been forthcoming. The current collection notice doesn't state what the charges are for...I have been told it is for equipment that has been picked up by a Charter employee..I have a receipt so stating...this is nothing more than intimidation in an effort to collect money not owed...please reference #:[protected]...State of California Consumer Affairs provide that a statement be provided when requested in writing.
If a negative credit report is submitted to the credit recording agencies, I SHALL write a detailed accounting of my account to the City of Huntington Park and the Consumer affairs Commission.

Read full review of Spectrum.com
Hide full review
ComplaintsBoard
S
2:49 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spectrum.com time warner fraud

I want to let you know that the way Tme Warner process new accounts they help the crook fraud people. What they do is take a phone call from someone that gives a name and SSN over the phone and Time warner checks that name and SSN and if that person has good credit they set up an account in that persons name. Then that person gets cable for months and does not pay. Then Time warner turns that Persons name and SSN into the credit agency and the only way the real person with that SSN finds out about it is they check their credit report and finds this unpaid collection on it. Of course all this time the real person lives somewhere else and doesn't know anything about what has happen to them and they are getting turned down for credit and credit cards are getting canceled and everything else because Time Warner helped these crooks do this by not simple checking who they are when they go out and hook up the cable in the first place. This is the same as if someone goes into your bank and gives them your name and SSN and asks for $888 and the teller gives it to them without checking who they are. Then you go to the bank and tell them you did not take out that money but the bank says yes you did and they tell you to go to the police and prove you did not take it out after a year or two has gone by. How would you prove this was not you and you should not have to do anything anyway in the first place to clear this up because Time Warner should not have ever put that account in your name anyway without first making sure it was in fact you. I am very mad about Time Warner doing this to me and I am telling every one I can about what they did to me. I am contacting the TV news channels and telling my story and telling anyone that will listen to me. All they had to do is check my address when they pulled up my credit report to see where I lived and see that I do not live at what ever address it was they installed the cable at. I just thought I would at lest tell you about this before it happens to you also. This is far from being over and as long as this is on my credit report I will tell anybody that listens what Time warner did to me. They are helping the crooks get away with fraud just to sign up more accounts and they could have done things to stop it before it happen but did not. They have cost me lots and lots of money and I'm going to do whatever I can for satisfaction over this. Be careful and check your credit reports because these guys will put anybodys cable in anybodies name and SSN as long as someone gives it to them over the phone and you could be next. If there is a lawer out there that would take this case and take this company to court please e-mail me as [protected]@fuse.net. maybe this should me a class action case for all the people they have done this to. All they needed to do is check for ID when they went out to hook up someones cable. Crooks if you didn't already know this now you do. I hope others take them to court over this.

Read full review of Spectrum.com and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
Harsh Realities
Harsh Realities
A Beach City, US
Jul 19, 2009 1:11 pm EDT

You MUST deal with TimeWarner in writing. Do NOT rely on phone calls or email.
Yes, on paper, sent via USPS, UPS, FedEx, or your favorite flavor.

You MUST deal with TimeWarner in WRITING.

If TimeWarner were a person it would best be described as a pathological liar: They will say one thing and do whatever is most convenient for them.

Follow EACH phone conversation with a snail-mail summary of your conversation to the place you send your bills. Include your name, address, and account number.

I have made a hobby out of rescuing people from TimeWarner. They screwed me out of $1000 so I plan to cost them orders of magnitude more in customer loss.

Send ALL letters to "the office of the president" for your territory.

If you continue to be defrauded by TWC file a FORMAL complaint with the "Public Utilities Commission"

...

remember you CAN also sue them in small claims court. In most jurisdictions the filing fee is about $60. WHEN you win your case you will recoup this investment.

I recovered most of my money from TWC and you can too. I have since upgraded to FIOS. I hope it is available in your area. :)

ComplaintsBoard
P
4:49 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spectrum.com charges for unused service

A Letter to Time Warner Cable (Mailed on 6/24/09)

Dear Sirs,

I am reluctant to write as I don’t believe these letters get read or acted upon by your firm. It seems to me that if you have so many consumer complaints that you can’t take phone calls, you need to close your doors anyway because you are just doing consumers an injustice staying in business to give so many people reasons to complain while you hide.

I have a home in Banning, California that had your service for years, the whole bundle; phone, Internet, and television. My son moved out of the home in December of 07 and I maintained the service in an unoccupied home for nearly a year. In October of 2008 I called TWC to have services shut off. I was informed that until I could get the equipment returned I would have to pay $20 per month while I was put on “Seasonal Hold”. So I continued for another 6 months at $20 per month.

It was a big surprise when I saw a $210 transaction hit my bank account at the end of six months. I called your company’s billing department and was basically told, too bad.

It was nearly another month before I could get someone to go to the house that service was in and get the equipment for me to send back to TWC via UPS, and I received anther $134 hit to my bank account. I again called your company and this time spoke with a supervisor. She acknowledged that the equipment had been received just the day before and said she would look into the situation.

I have to say that given that I paid so long for service in an unoccupied house, that she would at least roll the two months back to $20 per month like I paid during the “Seasonal” hold period and let me off the hook in the interest of customer service if not just refund the whole $345.22 outright, but shockingly, no. Even with your company knowing the house has been unoccupied for nearly two years, she called me back the following day determined to get every cent she can, right up to the day the equipment was logged back in. No break, no refund, no consideration at all. I cannot believe that $345 is really more important than any future business your company might have gotten from me.

I can tell you that if this is the way your company treats customers I am surprised you have any.

You will never have me as a customer again. Additionally, if I can persuade anyone else to heed my warning to avoid abuse by Time Warner, I will do so.

I will be copying this letter to the PUC, and every editorial department of every publication I can locate in 14 days if I have not heard back from you, which I already assume I will not.

PGH

Read full review of Spectrum.com and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
Marshall001
Los Angeles, US
Oct 17, 2009 12:40 pm EDT

If you don't want frustration and problems, DO NOT uses Time Warner Services! I was a Time Warner customer, they have a good price at the begging, and then they will raise their price pretty high. And the most problem is the Time Warner Phone, it frequently goes dead. My husband works from home, he needs internet connection for work, and he needs to attend phone conferences often. So you can imagine how frustrated he was. Finally we decided to change service, to save money and save problems. I called Time Warner, and the person who answer the call gave me their office address, ask me to turn in the equipment, she told us: the services are terminated.
Surprisingly, Time Warner still send bills to us every month after months we stopped service . We called, and called, proved to them that when we called, who we talked, what we were told, and the receipts for the returning TV receivers. But they still send us bills anyway. Time Warner's arguments were "they didn't “send a person” to terminate the service". Then why don't you? They never plan to send anybody because it is different department. And that department that take care the cancelation knew they already canceled the services, the receivers had already returned. May be that is Time Warner’s strategy, so they can harass people to get paid.

Harsh Realities
Harsh Realities
A Beach City, US
Jul 19, 2009 1:09 pm EDT

You MUST deal with TimeWarner in writing. Do NOT rely on phone calls or email.
Yes, on paper, sent via USPS, UPS, FedEx, or your favorite flavor.

You MUST deal with TimeWarner in WRITING.

If TimeWarner were a person it would best be described as a pathological liar: They will say one thing and do whatever is most convenient for them.

Follow EACH phone conversation with a snail-mail summary of your conversation to the place you send your bills. Include your name, address, and account number.

I have made a hobby out of rescuing people from TimeWarner. They screwed me out of $1000 so I plan to cost them orders of magnitude more in customer loss.

Send ALL letters to "the office of the president" for your territory.

If you continue to be defrauded by TWC file a FORMAL complaint with the "Public Utilities Commission"

...

remember you CAN also sue them in small claims court. In most jurisdictions the filing fee is about $60. WHEN you win your case you will recoup this investment.

I recovered most of my money from TWC and you can too. I have since upgraded to FIOS. I hope it is available in your area. :)

ComplaintsBoard
K
3:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spectrum.com $100 gift cards

The Short Story:

• After putting me through over seven months of effort, more than fifteen phone calls, and a tremendous amount of aggravation, Time Warner/Saveology (subsidiary of Elephant Group, Inc.)/Private Network Communications, Inc. could not even provide the full $100 that they promised when I signed up for their Fios “Triple Play” promotion. In the end, I only received $93.50.
• Ms. Luci at Private Network Communications has not returned my calls thus far.

Comments:

• Almost all of the people that I spoke to (below) were very polite. This was such a drawn out series of lapses and inactivity that it seems unfathomable to me that overall, it was simply an issue of incompetence or indifference among staff level employees. Is Time Warner/Saveology (subsidiary of Elephant Group, Inc.)/Private Network Communications, Inc. actually making a good faith effort to honor and issue all of the “gift cards” due to Time Warner’s customers or is something else happening here?
• When Time Warner outsources, they need to take some responsibility for the actions of the organizations that they hire.
• Does Time Warner effectively have a monopoly in NYC? Personally, I have no other option for cable television services.
• On the gift card instruction sheet provided by Saveology, no mention is made anywhere of “Private Network Communications” although they perform most of the customer services and administrative functions regarding the “gift card”.
• Many of the calls that I made to Saveology have not been documented.
• I spelled the names of all employees phonetically; they may be misspelled.

The Long Story:

1. On 10/12/2008, I signed on for Time Warner Fios “Triple Play”, and was promised a $100 Mastercard gift card.

2. On 11/16/2008 I completed and mailed the “Time Warner Cable Promotion Redemption Form” in order to receive my $100 Saveology gift card. The form indicates that a card should be received 16-18 weeks after all qualifications and subscriber obligations are satisfied.

3. On 2/2/2009, I spoke to Jennifer at Saveology, requesting the status of my $100 gift card. She informed me that I did not use the proper rebate ID in completing the redemption form, and instructed me to add the proper rebate ID to my copy of the form, and fax it to Saveology.

4. On 5/8/09 I requested the status of my card from Jenel at Saveology. Jenel informed me that they did not receive my faxed, corrected, redemption form in February. When I stated that I have the successful fax confirmation, she again stated that the person who receives all faxes was not able to locate it. She asked me to fax it again, and told me that she would call me back to confirm that they had received it this time.

5. On 5/8/09, after not hearing back from Jenel for a several hours, I called Jenel myself, and she confirmed that she did receive my corrected redemption form. Upon my request, Jenel stated that since they have been delinquent in processing my card, she was willing bring my redemption form to her supervisor in order to expedite it more quickly.

6. On 5/28/09 I requested the status of my card from Deedee at Saveology. Deedee stated that my redemption form was in fact escalated to a Supervisor on 5/11/09, but that no progress had been made. Deedee stated that she did not know what the issue was or why the Supervisor had not acted since receiving the form on 5/11/09. Deedee volunteered to look in to why my card had not been processed and call me back on 5/29/09.

7. On 6/3/09, I attempted to call Saveology five times using the “Offer Redemption Center” phone number provided on the Redemption form of [protected], but each time I receive a message stating that the phone number is out of service.

8. Again on 6/3/09 I finally reached Saveology by calling a phone number on their website, once again to request the status of my card. I reached Amy (ID#191) in Customer Service, and requested to speak to Deedee. I was told that Deedee was having lunch. I explained my frustrating situation to Amy, and Amy stated that if she could put me on hold for a few minutes she would find out as much as she could about my situation from her colleagues. Within five minutes, Amy discovered that my card had indeed been mailed to me in March. When I asked why nobody else at Saveology could figure this out for me, Amy did not have an answer. Amy provided me with the name and phone number of the person at the company who is responsible for issuing the cards. Amy did not know the name of the company who had this responsibility.

9. On 6/3/09, I spoke to the Executive Vice President of Private Network Communications. He informed me that a card had been mailed to me in March, but that it did not have any charges against it. I told him that I did not receive the card. He confirmed my name and address, and said that I should have my card within 7-10 days.

10. I received the card with its instructions in the mail on 6/10/09.

11. On 6/11/09 I attempted to activate the card through the automated menu, but did not have the required PIN number to do so. The instruction sheet that the card came attached to indicated that the PIN number should be on the instruction sheet, right where the card had been attached, but there was no such number printed. I reached a customer service rep who was able to activate the card anyway.

12. On 6/12/09 I attempted to make a purchase with the card, but apparently any use of a debit card requires a PIN number, which I did not have.

13. Also on 6/15/09, I called Saveology for help, read my card number to the customer service rep, and they told me that my PIN number would be right behind where the card was attached on the instruction sheet. I told them that no such PIN number was printed, so she transferred me to “Cardholder Services”, which is part of Private Network Communications, Inc.

14. After reading my card number to Robert, at Private Network Communications, told me that my card actually did not have a PIN number, and needs to be used as a Credit Card, as opposed to a Debit Card. When I explained to Robert that my card has “Debit” printed on it, and the instruction sheet indicates that I should have a PIN number, he apologized, but offered no explanation of what may have gone wrong.

15. Also on 6/15/09, I successfully made a $79 purchase using the Saveology card as a credit card.

16. On 6/16/09 I attempted to make a purchase using the remaining balance on the card. I attempted to make the $21 purchase using the card first as a credit card, then as a debit card. Both times, the card was rejected.

17. On 6/17/09, I spoke to Jenel at Saveology and explained that the previous rep that I spoke to transferred me to Cardholder Services in an attempt to help resolve the issue of my remaining balance, but I cannot reach anyone there because the automated menu requires a PIN number, which, in my case, I do not have. Jenel told me that there was nothing that she could do because Cardholder Services is handled by an entirely different company.

18. Also on 6/17/09, I called Saveology again, and reached Casandra. I explained my dilemma about the remaining balance on my card, as well as the fact that I do not have a PIN number. Casandra was able to provide me with a different phone number for Cardholder Services which does not require a PIN number.

19. Also on 6/17/09, unable to reach anyone in person, I left a voicemail for Theresa Luci (spelling?) at Private Network Communications, using the phone number given to me by Casandra. In my message, I explained the issue about the remaining balance on my card, and asked her to call me.

20. On 6/18/09, I left a second voicemail for Theresa Luci at Private Network Communications, asking her to call me. I tried to reach Ms. Luci five different times by phone between 6/17/09 & 6/18/09.

21. Also on 6/18/09, at a store, I was able to determine that there was actually only $14.50 remaining on my card, and that was why the $21 purchase had been rejected.

22. After all this work to obtain my “gift card” and to actually get it working, Time Warner/Saveology/Private Network Communications had only given me a $93.50 “gift card”, not the $100 actually promised.

Read full review of Spectrum.com and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
S
S
synch7
Los Angeles, US
Jan 09, 2012 3:49 am EST

i'm on the same boat. several calls later, i've been told my Gift Card should be on it's way within 6-8wks. i got so much runaround, i was frustrated. i got bounced back between TWC and the Rebate Center itself. if at the end of this month i get nothing in the mail, i will be VERY upset and have another reason to hate TWC.

M
M
Ms Nancy Carr
El Paso, US
Dec 30, 2011 10:42 pm EST

I too put in a request for my gift card over 8 weeks ago and I have not heard anything or received a letter in mail on it.. It was for 100 gift card as well..I switch from Cricket to Time Warner wireless Internet..Went to the Time Warner Store and the Rep put in the information. I got a copy of my last bill from Cricket and send the copy of it in to Time Warner as was instructed to do. I hope I get my card soon.. Thank you Nancy Carr

A
A
aurora234
hesperia, US
Feb 06, 2011 2:58 am EST

don't trust this company, switch to another company if you can

Harsh Realities
Harsh Realities
A Beach City, US
Jul 19, 2009 12:07 pm EDT

You MUST deal with TimeWarner in writing. Do NOT rely on phone calls or email.

TimeWarner as an entity can best be described as a pathological liar.

They will say one thing and do whatever is most convenient for them.

I have made a hobby out of rescuing people from TimeWarner.

Send ALL letters to "the office of the president" for your territory.

ComplaintsBoard
S
5:02 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Spectrum.com fraudulent company

Charter Communications denied my request to order the UFC fight on Sat. April 18, 2009. Their reason was because I had an overdue balance. It is true, I did have an overdue balance, however, when I paid my bill on March 28, 2009 (only 3 weeks before), I asked what the minimum payment was to avoid disconnection. They told me 100.00 of the total bill of 140.00.

I paid the 100.00 and the 40.00 would carry over to the next 'Billing Cycle' as we agreed. Low and behold, on April 16, 2009 they disconnected my cable. I couldn't believe it! When I called in protest, they put my cable back on because by rights, I had 2 weeks left of the 'Billing Cycle' to pay the current bill which is 140.00 + the 40.00 that carried over. I already let them know I would pay the 180.00 on Mon. April 20, 2009, which is only 4 days into the current 'billing cycle' and then they denied my request to see the UFC.

My resolution is to discontinue Charter Services as soon as I get an appointment with Satellite Cable Services. Anyone out there who wants to try Charter or who has Charter, beware that their billing statements are very deceptive and sometimes they will add false charges for 'Adult Movies' knowing that most customers won't even notice it and pay it. This happened to me a few times and it cost Charter some serious money in litigation fees as a result of my taking the matter to court.

Beware customers of Charter! Look at your bills closely if you don't want to get cheated by Charter who is owned by the 4th richest man in the world, Paul G. Allen. Shame on you Paul G. Allen because quite a bit of your money is dirty money in my opinion!

Read full review of Spectrum.com and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
T
T
Themost951
Norco, US
Jun 24, 2011 12:41 pm EDT

Charter sucks! They have now charged me for 2 UFC fights I never ordered! When I talk to their customer service departments they act like I am a liar! I work at Buffalo Wild Wings I work during the UFC fight and watch it for free while I work! Why would I order the fight and pay $50.00 when I am at work watching it for free? Charter is a lying cheating company that I wish I could get rid of! It sucks that Satelite is the only other option in my area because Charter always screws up my bill like they did yours! They have their out sourced company call me I make a payment and still get shut off because they are out sourced! Charter get your crap together because your customer service sucks!

J
J
jdtech
East Longmeadow, US
Jan 05, 2010 8:21 am EST

I worked for charter in their video repair department. That $40, would still have been past due in the system, no one can change that, and when there is a past due on a account, the automated billing system will turn ppv and video on demand (VOD) off, this is automatic and no one change override it, as for the bill, it is quite straight forward, and no we do not charge you for adult ppv videos unless you either call in and order them or you order them through the remote, the video on demand can only be ordered throught the remote. I have had people call in about movies that they say they did not order, but it always turned out to be they either ordered it by mistake or it was one of their kids or their spouse or a friend that was staying there, or it was a contractot they had in doing work, I had one person claim it was their dog, but they then admitted that they ordered it, so you should check what times the movies were ordered and see if any one was home.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Spectrum.com contacts

Website

www.charter.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Spectrum.com?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Spectrum.com Customer Service. Initial Spectrum.com complaints should be directed to their team directly. You can find contact details for Spectrum.com above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Spectrum.com. Discuss the issues you have had with Spectrum.com and work with their customer service team to find a resolution.