Time Warner Cable / poor customer service!
I am so sick and tired of twc and their consistent poor customer service. The only reason that we keep the service is because they are the only company that can offer high speed internet service for my husband's work at home business. Our cable and high speed internet service went out at approximately 11 pm on 3/4/08 due to a rain storm. At 7:00 am I placed my first call of five calls to report the outage. I spent 20 minutes on hold waiting for someone to answer the phone after going through the useless prompts. Finally, the system incorrectly routes me to the business section even though we have residential service. I'm not going to bore everyone with the details of my 5 phone calls... Repeatedly routed to the wrong section, they gave me telephone numbers for the residential section that came up as invalid phone numbers, not being able to come out until saturday five days later to fix the problem. My favorite call is the 3rd phone call where the representative argued with me that because they didn't show an outage in their system that there was no outage and told me my service worked. The bottom line is during call 5, I got so angry that I asked for a supervisor and threatened to cancel the service if they didn't come out to fix same day the problem. Lo and behold, magically an appointment comes up same day and they came out 2 hours later. What a bunch of [censored]es!!!
I am so angry that they can get away with this but more angry that we can't switch this service. Talking to my neighbors who also lost service in the storm who got treated the same way makes me even angrier.
What the hell are we spending $100 a month for?
The first opportunity that we have to switch service we are gone.
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