Spectrum.com review: online payment is a rip-off! 105

Twc was supposed to change service on 09/11/12 between 2:00 P.M. and 4:00 P.M. Tech showed up @ 5:30 P.M. and only did half of the job, left without giving my wife any information or confirming that the installation had been completed properly. I called TWC and of course went thru 6 or 7 people plus the glorious computer just to be told what I already knew...that the tech had not completed tht install properly and that Oh by the way we can squeeze you in between 2 and 4 or 4 and six tomorrow...

Whats new...what an idiot I must be...

I had been time warner cable customer for last 4 years. Since beginning of this year, my internet would just get disconnected for no reason for weeks at end. I called the service and they sent someone out and found out that my main cable line was disconncted from the box which only time warner people had access to. Since I didn't call right away even tho it had nothing to do with me they wouldn't credit me for the duration of time I didn't have service. And it happened again a few month later and again a month after that. When last time the service guy came out and told me that they didn't have my unit # on the form he received. After 4 years under the same service, they didn't have the correct address? I was told I should go into their office and correct my address. I did. The technician said he couldn't fix the problem because they completely removed my cable line so he couldn't fix the problem but would come back next day to fix it. Next day comes, no call, no technician. I am awed at how they can conduct their business this way and still in business. Time Warner send their technician out to disconnect the cable from the main box only they have access to of the paying customer's cable because time warner didn't have correct address on their system but they are able to send me bills every month with correct address on it. Meanwhile I have to pay full charges even tho I had nothing to do with all these non sense.

I feel so helpless since all these big company's monopolizing the whole area, you are left with no choice.

On today, I had an appointment from 11-2. I set this appointment up two weeks prior, because I have to work during the day 8-4:30 and Saturdays are the only days that work for me. I received a call at 10, from "E" asking could he come by early, he was on 38th street. It was not a problem. So "E" comes and asks if I have a dog. No, I don't. Neither does my next door neighbor. He goes to work on the line and comes back to tell me that he needs to go to the street behind me to work. Whatever it takes. "E" comes back and says that he tried to get to the pole, however a dog jumped at him. He tried knocking on the neighbors' door, but no one answered. He says that he will try to go back and speak to the neighbor and ask her to put the dog up. He goes back around, but alas, no luck. "E" drives back to my house and explains that he knocked on the door, but the "little old lady" peeked through the window, but didn't answer. I will need to reschedule (lucky me) and could I please talk to her to have her put the dog up. Now my first thought is that I don't know this old lady, maybe I should just get ATT to come out. Then I get outraged, no I have waited two weeks for this and rearranged my schedule with my children to be here. I want cable. So after he leaves, I go to 4411 Wood to speak to the lady, prepared to offer to help put the dog up or at least pay her for her inconvenience. The little old lady is outside, loading up a truck. I didn't know her then, but I know her now. Donna, who is also a customer and looks about 50, is outside. I ask her if she is able to put her dog up so that I can call TWCKC back to get my cable. She says that she saw "E" trying to climb her fence. That is why the dog came at him. She says there is an alley that the other techs use so he should use it too. (By the way, the pole is not even in her yard.) She says that if they need to know where the alley is to let her know. I call back, because hey, it's only 12:15 and my appointment was between 11 and 2, he was obviously ahead of schedule, maybe he can come back. Instead after dealing with an aggressive male, I am told that I cannot speak to a supervisor, however he can give the message to one and one can call me back. My response was if he can give the message to one, why can't he transfer the call to one? He cannot. So I wait, but none calls, surprise, surprise. So I call back and get a lovely lady, who emails the tech dept? and calls me back and advises me that the tech HAD to get into Donna's yard to fix the problem. I went back to Donna, which is when she advised me that the pole is not in her yard, why does he have to get in, I don't know. So, Donna shows me where the alley is, so that I can show the tech when he comes back. I call back, however I am told that I cannot get service today, I will have to reschedule. Are you kidding me? I have had this appointment for two weeks. It's not even 2 yet. I talk to the lady, she says that she will email the supervisor for me again. Finally at 2, I give up having devoted my whole morning schedule to you and call back to reschedule. I am told that I can have an appointment on Tuesday from 8-11, however, I work and am not able to be there. Do I have another adult who could be there. Nope, a single parent with a teen that is only 13. What about 5-7, problem with that is I get off work at 4:30 and it is a 30-45 min drive. Not working for me. So here I am having to schedule for NEXT saturday, giving up another morning with you. My kids have to go another week without service. They are disappointed, I am disappointed, Donna is inconvienced (TWICE) and I am offered a $20 credit. Is that justice? How about good customer service? How about someone who is willing to do the job he is contracted to do? Just fyi, it is estimated that for every customer complaint received, there are at least 26 complaints that are never expressed. What are the implications of this statistic? Furthermore, a customer with a complaint is likely to tell 20-25 other customers and potential customers about his complaint. Oh and here it is 4:09 and I still haven't gotten a call back from a supervisor.

These days, it is unfortunate that when we change suppliers, usually to get better service at a more competitive price, what happens is exactly the opposite.

Take Time Warner Cable – their TV service, their Internet service, and their phone service. I switched to TWC last July, initially for TV and Internet. The nice customer service agent on the phone promised the moon: Reduced rate the first month, $21.00 or some for the very basic, fewest channel service they have available for the first 12 months, plus $14.95 for my favorite French channel, TV5 Monde – since I don’t really watch anything else, plus $8.99 and $9.99 for each of the two receivers. Unfortunately, the additional fee of $11.00 is for ONE Digital Video Recording Service, meaning that I can’t record and watch my recordings on my second TV. All of a sudden, their deal, once I was the recipient, not longer seemed such a good deal.

As to their Internet service, it sounded fine too, cheaper than my current service at the time, which was going up and up: Wifi at $29.99 a month, for twelve months. And after the twelve-month period? Still $29.99 a month, said the nice lady on the phone upon my inquiry. However, when I received my first bill, it stated that wifi Internet is really $50/mo after nine months. In addition, my Internet service, supposedly wifi, is slower than my previous DSL.

Unfortunately, at the time I switched to TWC, I was also unhappy with my then-current phone service (fee going up), and decided to switch to TWC for phone too, especially since they had a wonderful “combined” offer: $19.99/month for nine months if you sign up for three services: TV, Internet and phone. I asked the customer service agent on the phone if I would be able to keep my current international provider (Telna – a really good deal – no hidden costs); absolutely, said the nice lady. It turns out it was not true. Once my new phone system was installed, Telna contacted me, saying TWC would not give them a “pic code”, or whatever it is they needed. I contacted TWC; they said that no, I could not keep my international provider, but they had a nice international plan, for an extra $25 or so a month, PLUS per-minute call fee. So, right now, I have no international service, though I was able to manage so far with Skype. The telephone deal was not such a deal either after all. AND, I discovered on my bill, that $19.99/month (PLUS the router -- $4.95) is not for nine, but for SIX months (after which it is $45). In addition, I was never able to set up their “caller ID on the computer”; you have to download a special “AIM” program, after which TWC sends you a special code. I spent hours trying. It never happened. TWC remains absolutely mute on the issue. The surprising thing, though, is that CallerID works on my (very) old TV set in the living-room, for which I never had to do anything.

The other problem with TWC is that, all of a sudden, my favorite channel TV5 Monde is frequently unavailable at the most crucial moments. I have had to gallop from one room to the other to check all the connections, switch on, off, etc., before finally calling their technical service. There, after the usual wait, which can take up to 10 minutes or more, it’s the usual drill of trying various procedures. Total wasted time each time: One hour or more, plus the frustration of being deprived of the program I was watching. I was generously granted a refund of $8 and some change on my next bill (but only after I asked several times). $8 for one hour of frustration is really not commensurate. But it’s not all: On three different instances, I had no phone and no Internet at the same time; the last two instances occurred within three days of each other. On the last instance, I had an urgent project to deliver, and had to consider using an Internet Café. I requested a refund; again, the nice lady on the phone told me I would get one; IF I get something (probably after months of haggling), $8 or so is really not commensurate with the prejudice incurred.

To top it all, I was to receive a $100 gift card, actually two, since I subscribed to the three services (or such was TWC offer, but I am no longer holding my breath); the card(s) should arrive in a few weeks, said TWC, provided I sent them copy of my last bills with the previous providers, which I dutifully did on the day I switched. Well, it’s now been FIVE MONTHS, and still no gift card. I phoned, and phoned, and emailed, and emailed. I was told repeatedly to send a copy of my last bill, as if I didn’t do it centuries ago, and to call their customer service; initially, their customer service told me that I would receive the card “within two to four weeks” after switching; then, it changed to “four to eight weeks” after switching; and then to “within four to eight weeks after the first two months after switching”. I have no way of checking what is going on, at what stage the process is, or if, when, how, and where that’s going to happen. So, basically, I have to infer that the $100 gift card is a scam.

As soon as I have time on my hand, but certainly before these periods of six to nine months expire, I will leave TWC. Paying more to get less? It must be the new mantra. In the meantime, I advise readers to stay away from TWC.

TWC runs so many scams. I stood in line waitting and heard a TWC handling a customer that had the same rate plan I had, but paying a lot less than I was. When I asked the rep why did the lady before me having the same service agrement that I had, was paying much less than I was, He said that our rates are different and so is our billing. So much for TWC. My advertisment to them " My name is Gabriel, and I'm no longer a time warner customer"

Time Warner Cable has consistently been the worst company I have ever worked with. They have a monopoly in my town and I have no choice but to work with them. All I can do is warn you that if you can avoid this company DO IT! The DVR I pay for monthly is randomly erasing my recorded programs and when I called to talk to them I was told it will take them an entire month before they can come and fix it. Not only is that annoying it just shows how often their equipment fails. The only other way to take care of it is to disconnect it, take it in myself and reconnect the new box, but their office hours are my work hours.

I called for an installation of cable and internet. I asked for a morning time, which they gave 8 - noon. Fine. I waited. and no one called or showed up. I later recieved a message saying that they had arrived but no one was home. That was impossible. Because not only was I home but I was in the front yard of my home doing yard work. I called to see what was the problem and could not get through. I kept getting the same message: my call could not be completed at this time" after being tranfered to who knows how many departments. Finally I recieved a rescheduled time. This time afternoon 1-4 the same thing no call and no one showed up. What a waste of my time. Really bad form on their part.

Time Warner Cable gives absolutely no warning as to what time their services will be down for maintenance or the likes of. All of a sudden, they simply cut the service and leave it down for however long they decide they need to. A warning of some kind would be nice, or some schedule at the very least. But no. No type of confirmation of information on when this occurs. It completely cuts anyone online short from what they're doing, with no warning.

I arranged two weeks ago for installation of cable for my 93 yr ancient mother for last Tuesdaywhen she would be moving into a senior facility.

Apparently dispatch went to the incorrect address and did not call us . We waited four hours that day. After talking to three different people over that day and the next, installation was rescheduled to yesterday. We waited for five hours with no appearance or phone call. Three different people that I spoke with over two days told me I would be called back and I never was. Today when I finally mustered the energy to try some more, I was told that we are now scheduled for May 6. I wonder when anyone was going to tell us about that. Now I am speaking to local trying to see if they can go us up to tomorrow. I personally sWITCHed to DISH after Time Warner couldn’t find MY house for MY installation.

I have NEVER had so much distress with any service ever and would happily NEVER deal with Time Warner ever for a second time but for my mom.

TIME WARNER CABLE has got to be the mobile unreliable none customer service having piece of s**t company in america and I'll be happy when Verizon fios comes and gets rid of this dumb time Warner box in the morning. I was having trouble with my cable box resetting itself numerous time these a**holes going to tell me that they will be able to send someone to my house SEPT 20, 2011 to fix it. I reminded the lady it was all of august 29th and i don't know how long she expected me to be withhout cable but I refuse to wait that long. She proceeded to tell me how right I am but that she couldn't help me and gave me the number to verizon fios . What great customer service right?

I recently moved and called TW to move my service. They act as if that is what they are doing, but in reality they are closing one account and opening another. They do not tell you that you will have a different account number. They do not tell you that you will need to re-register on the PayExpress website. The installation appointment went fine on that one. However upon receiving a mailer telling me that for the same price I can have the phone service and an extra HD DVR, I called. I spent 45 minutes on the phone with this guy placing my order. After which he transfers me to an automated third party address verification system. It asks me several questions; Are you of age to make changes to the account, etc. It thanks me and hangs up. My appointment is scheduled for today, 7/13/2010 between 1pm and 5pm. I leave work at 12:30 and head straight home where I wait for four hours. No technician. I call the cracker jack customer care who informs me that the verification never went through and the order has been cancelled. They further informs me that they tried to contact me yesterday but couldn't reach me. As if we don't carry phones on our person in this day and age. I mean really? That is the best excuse they could come up with to cover their general incompetence? I told the "Supervisor" that I lost $25/hr and they owe me $100 dollars. She informed me that they are not responsible for the time they waste due to their stupidity.

These services (Cable, Internet, Cell Phone), have run amuck. They are legally allowed to stick it to their customers whether they provide good service or not. They provide no credits or any concessions at all to keep good will. They don't even care about word of mouth or the internet blogs of complaints. They don't have to because they hold the market on these services. The choices are few and none of them are any good to begin with.
Entertain yourself at your own risk.

all Time Warner cable good for Dishonset and Jack up your rates to high. Time Warner Cable Raise my Bill up $10 . so I Send Email to Time Cable asking them them About the Promotion Deal TV AND Internet for $74.99 TIME Warner Cable Told Me that they would give me Promotion Deal With Digital Cable and Internet for $74.99 I wanted a DVR With it witch was $9.99 Extra. So Time Warner Time Warner sent Email telling I could have the Promotion Deal. So I go to Time Warner Cable to pick my Cable Box . TIME WARNER CABLE NEED NOT SEND THE Email to that LOCTION. SO He would give Standard Cable Channel with Internet for monthy Bll would be $92.39 after taxes. my bill was $107 a month just for Standard cable tv Channells and internet. and dvr. Time Warner Cable did not about the Extra Charges for the cable Box that would be $17 Extra for the cable box he not tell me about. all my shows I recorded on the dvr I did not get to watch because I TO TAKE MY CABLE BOX TO SAVE $1O ON MY CABLE BILL. I am Fed with Time Warner Cable Price Gravion this not the first time time warner cable has did this. what Time Warner Cable is doing should be ILLEGAL. DISHNETWORK DOES NOT CHARGE YOU EXTRA FOR A CABLE BOX LIKE TIME WARNER CABLE DOES. THEN Time Warner Cable charge you Channels that are Included with Stanard Cable Channels. you paying Extra $10 just for Basic Cable tv that come Stanard Cable tv Channells. Time Warner Cable is finding way to over cha rge you. Time Warner Cable is the most Dishonset cable company ripping off there Customers making Extra money. I had American Cable vision before Time warner cable brought them . out they were allot bettter then time warner cable . for the last 12 years Time Warner Cable haqs been nothing but Problems Time Warner Cable would work with me. this time they cross the line. Time Warner Cable has gotton allot worst. I have Drop there Cable Service before with them . Time Warner Cable Rates are very Ridicolous I cant afford them highway Robbery . if we could get another Cable Company in area I would drop time in heart beat. att does not cover my area. the only problem with dishnetwork is the cover internet service. if we had another cable service in are area. Time Warner Cable would do everything to pleace there costomer lower they rates down .

I am not a Time Warner Cable customer but every 2 weeks they send me a mail to get their TV service I have called them 4 times already to remove me from the mailing list and they never do. Latest mailing arrived 12/10/2015

Time-Warner unexpectedly dropped RT.com, from my service without any prior warning. We are not allowed now to see any news that contradicts American viewpoint and blatant Washington Propaganda. I now will cancel my cable service!

I have had a problem with my digital cable becoming pixelated and then the picture going black. Over the years they would insist that there was no problem and then the problem would go away. I have tem come out in Spetember and the guy replaced all of the cables which seemed to fix the problem. After the contractors showed up to bury the cable I noticed the landscape lights didn't work. The contractors had cut the wire. Time Warners response was that they didn't know anything about that. I ended up having to splice the wire together myself. It just seemed easier than dealing with the lazy slobs in customer service.

In November I decied to have my second TV connected to cable and have roadrunner installed since Time Warner had a special running. Right after I scheduled the appointment my other TV became pixelated and the pictured turned to black. The service guy was scheduled for Friday 11/20 an he came and replaced the cable box, but he said there were a lot of errors in the line. He went to check the cable outside and when he came back in the picture was pixelated even worse and the sound was stuttering. He said it must be trouble in the line and he would schedule them to come and check the lines on Saturday 11/21. Meanwhile I was left with a TV that I couldn't watch. When I returned homw on Saturday, I turned on the TV and the problem was still there. I called the customer service and they scheduled an appointment for Tuesday 11/24 the same day as my installation.

On Tuesday, the installation cable guy shows up and says he is there to install roadrunner. I ask about the cable installation on the second TV and he stares at me blankly. I ask if he knew about that and he says no. Then he proceeds to tell me ha can't drill a hole in the wall to complete the installation. At this point my blood pressure is sky high. I call customer service and while I'm talking to a rep the service cable guy shows up. He laughs when he hears about the install and tells me to tell the rep the install guy is a contractor. The rep tries to talk to the rep, but he insists he doesn't know how to drill a hole. He can only connect to a line already installed. The rep apologizes an says she will reschedule me for mext Tuesday 12/2. Meanwhile the service guy tells me the cable box is shot and the guy on Friday should have checked the box in his truck. He says the box was probably a bad box that was returned and a service guy didn't tag it as bad, so it was put in the "good" box bin. At last my TV is usable.

I am surprised on Saturday 11/29 to receive a Hallmark card from Time Warner apologizing for letting me down. I think maybe Time Warner has changed.

On 12/2 I awaken hopeful that I will finally have cable and roadrunner installed today. The phone rings and it is Time Warner and my stomach sinks. They want to know if I am going to be home and why I am requesting a Time Warner installer and new equipment. I explained about all of the trouble I have had lately and they said I had a contractor scheduled to show up. I say I would rather have a Time Warner person and they say they will see. When the Time Warner person shows up they are new and still in training. They tell me I need to have a Landlord permission slip signed before they can install the cable and roadrunner. I am confused because I am not a renter and tell them I am a homeowner. I am told I need the permission slip signed and they go away. I guess the card I received was a hoax. Time Warner doesn't care about its customers. I thought my blood pressure went as high as it could on 11/24. I was wrong. I think it must be 400 over 200. I call the service rep and she says she will tell her manager and try and get this resolved. I request that she emphazies how angry I am with Time Warner since I had to take time off of work two times for nothing. I ask for a price adjustment and she locks me in for 12 months at 5 bucks cheaper than the new higher price I am paying now. This helps a little, but I do not understand how Time Warner can operate like this. I await the call from the manager, but I won't be holding my breath.

I had a regular internet service package with them, and although I experienced a high number of outtages, for the most part, it worked. Then one of their sales people called and offered me the "super high speed" version, with guaranteed speeds of 20mbps. I signed up for it, very excited that I was going to get decent internet speeds.

The guy they sent out was a complete idiot. I had to tell him which cable went into the router, and had to INSIST on password protection for the connection, after he told me I didn't need it, and I explained that if you don't have it, other people can steal your bandwidth.

Bandwidth at best was variable, and ranged from 5mbps to 16mpbs, which is not what I was promised. He said that it needed some time to "propagate" whatever that means.

A week later, when pages are taking forever to load, they first try to tell me it's my computer. Oh really? I have 3 windows computers, running XP, Vista and 7, and a Mac. Same problem on all of them. Then they tell me to reboot the router. No good...same problem.

Now, 2 weeks later, and they finally admit that the router settings are not correct, but they can't get someone out right away. I'll have to wait, or see if they have a cancellation. And...they won't refund the installation cost or the 2 weeks I have been without a decent internet connection, (pages take over a minute to load, and speed tests show 1.6mbps).

They are really quick to sign you up for service, but when they botch it up, they won't do anything to fix it. STAY AWAY FROM TIME WARNER CABLE.

I signed up for a service for U$76.90 / month but they are charging me U$271.14. When I called them they told me it was a mistake and that it would be fixed in my next bill. I made the payment according to what was instructed me over the phone. (the 76.90 plus fees). May current bill was not fixed and they are charging me a late fee. I've tried phone and email contact without success.

The service is awful and the rates are OVERPRICED!

Always billing problems and customer service doesn't even understand the bill nor could they fix it though they promise too.

Customer service is rude and pretty much useless. WAY TOO EXPENSIVE, just get satellite.

They offered me a promo for Internet and then I signed up and I get this big bill. They said the promo they called and offered wouldn't work because I already had cable. WTF!

Get lost Time Warner, I just got rid off them and got satelite and I'm so much happier. Service and everything is great. Don't waste your time or energy with time warner.

Why do they charge me more for Internet because I have cable from them, if anything I would think it should be less, but it's more.

No more time for their BS, now i tell everyone I know and online to get time Warner out of your life and to switch to dish. Way better.

Never ending billing problems. Internet always slows down to a crawl during peak hours and is not what is advertised. Customer service can never fix a billing problem which is there way too often. Bad service!

Channel 57 Fox News---Signal breaking up---for 2 weeks--

HORRIBLE, HORRIBLE customer service.

The are unreliable, insufficient and lack structure.

The worst customer service experience I have ever had.

The billing department is BRAIN-DEAD! On May 13 we discontinued service. returned their DVR, cable cards, and tuning adapter. They gave us a receipt for the equipment. Now starting June 9 we began to receive calls telling us we owed over $60 for modem and online service at the place where we no longer live. We returned all the equipment, but they believe the modem which we purchased is theirs. With the first call, we told them we had turned in all their equipment and we thought things were straightened out. Then 2 hours later they call again. We call them back and again believe the situation is resolved. Not so -- we receive four calls the next day. Now they say it will take two weeks to research as to whether the modem is ours. All they need to do is look at past bills and see they gave us $1.00 credit for having our own modem. I guess that is too difficult for these people. Who knows how this will hit our credit rating.

Time Warner is gouging it's customers with modem rental fees $5.99 a month. That really adds up in the long run. I think they are desperate to stay in the runnning with all their competitors or make up for the loss on what they loose on demand movie prices which are a better bargain on REDBOX. I would change but unfortunately I live in a condo and my association has the account with them for TV. The Internet I may consider changing but all the other companies seem to have the same ideas, Yes this means you AT&T and FIOS. You all must attend the same seminars " how to rip off customers" To stay in business.

STAY AWAY FROM TIME WARNER! They are a nightmare to deal with.They will take money out of your bank account that they dont have a right too! ...I had called to set up an installation appointment 3 weeks before the date of the technician coming out to the possible new residence to install service.I was told that in order to set up service that I had to give them my banking info.The day after I called to set up my appointment they took the money out of my bank account when the Time warner scheduler assured me that they wouldnt bill me until the day the technician came out and set up service.Even though they took the money out of my account immediately, They have been telling me that I have to wait for a paper check to be issued back to me to reimburse me which will take 4-6 weeks...WHAT? The weekafter I set up the installation appointment, I called back to inform time warner that I wouldnt be moving after all.That was when I found out they had taken out the money they day after I set up the Installation appointment and that I had to wait four to six weeks for a paper check even though they took out the money out of my account immediately.When I canceled the appointment a week later after the initial appointment to set up service I had made sure or so, I thought that they would send it to the current address since, I wasnt moving.I had only called 5 times to make sure it was going to the right address and guess what...They had assured me that it would be going to the correct address.Come to find out they send it to the place I never moved to and as of last week they received the paper check returned back to them from the place I never moved to.The reps I talked to two days ago said they couldnt speak to anyone in their billing services offices to see if they could get my money accredited to my account immediately so, they left them voicemails.They also, assured me someone would care and call me back.I just got off the phone with the 6th person who informed me that I now have to wait another 27 days to get my money back.Three months to receive my money that they took out immediately for a service that never got installed and that they sent the refund check to an address I never moved too.No wonder every one I know has switched to Grande.Not to mention five years ago Time Warner took out a double cable payment one month and caused me to have 7 overdraft bank fees to my account.I am writing this to hopefully save someone the heartache of having to deal with a company that has the WORST CUSTOMER SERVICE known.What makes it worse is that neither Time Warner nor their employees care.Maybe they will care when their business goes under.I am a nurse, and never in a million years would I dream of treating anyone in the manner in which these people treat possible clients.Thank God we live in a time where they arent the only ones who provide cable service...I would definitely not recommend them.If you need cable service use Grande or any satellite company.Stay Away from Time Warner unless you like drama and chaos and being lied too...Worst company I have ever had to deal with...

Absolutely right! Time Warner gips you on broadband - bigtime!..I know they do because the internet at my other house is same rate but way faster and doesn't bog down when the kids are home from school or on Sat Sun mornings like it does with Time Warner. And their basic cable is a joke. They have taken off any really good stations and have only 2 PBS stations whereas off the air I get 6 all with better reception. Total Complete Ripoff!

we pay 200 dollars a month and have not had any phone internet or cable in 4 hours. we just got phone back and internet but no cable yet . you would think with all the money we pay monthly we would get some service we are now gonna go to direct tv thanks for your service!

I am currently having billing issues with TWC as well. A few months ago, my husband paid our bill online through Pay Express. My husband and I noticed that the money still had not left our account two weeks following our payment. As many of you, I find TWC customer service useless and stressful, so we decided to wait for our next statement. When the statement came, indeed it indicated that a payment was never received. On top of that, they had applied an NSF fee of $30. I called TWC to find out what was going on. The woman informed me that TWC tried to process the payment, but that there were insufficient funds in our account so the bank had charged TWC an NSF fee which TWC passed on to us. I know that the money was in our account and I never received an NSF or overdraft notice from my bank. Upon speaking with them, they verified that the money was in our account and that the money had never been withdrawn. They also informed me that had there been any attempt to remove the money from our account, that the bank would have record of it. When I called TWC back, they told me to fax over bank statements to prove it. My bank manager faxed over the bank statement and we never got a response. We brought our bill current, over the phone minus the NSF fee. The next month, the NSF was still there. And, TWC collections department began contacting us for the delinquent $30. I explained about the NSF fee and that my bank had faxed the statements over to them, but that we had never heard back. They informed me that our "claim" had been "reviewed"and denied. I asked why it was denied, and the woman on the phone just repeated that it was denied. I then asked why I had not received a letter or phone call stating why it was denied. She could not answer that. She just kept telling me that TWC tried to process the payment, but there was not enough money in the account. I told her that if that were the case, then my bank would have a record of it and would have charged me an overdraft fee themselves. She informed that if TWC could see our account balance without actually processing the payment. How ridiculous! Who ever heard of such a thing? The woman made no sense. After fruitlessly arguing with her, I asked for a supervisor. She said that she would check, but she doubted that there were any. I said that that was also ridiculous. Why wouldn't there be a supervisor on a shift? She came back and of course said that there was not one available, but she could have one call me when they were in. I would not take that answer and continued to insist that I speak with one immediately, insisting that there must be one. To which she replied that supervisors are only in during scheduled weekly meetings. Outrageous! After more arguing, she miraculously got me to a supervisor. He repeated the same run around that the previous woman had. But this time, he informed me that the bank had nothing to do with the NSF fee. Apparently, TWC would like us to believe that they don't have to process a payment through the bank, but have special powers to see customer accounts without the bank having any trace of it. So they are doing us some kind of favor, because if the bank were involved I would be charged by the bank and by TWC for bouncing checks! Unbelievable! TWC must take their customers for idiots! He blamed the whole thing on my husband, claiming that HE must have typed the wrong account number into the payment system, and it went to another account. However, my husband is an IT professional. When using TWC's lax payment system, which does not provide confirmation numbers, he takes screen captures of the payment before sending it and the notice that says the payment has been completed. The account number he submitted was the correct account. The supervisor refused to remove the charges. After I ranted about TWC taking advantage of its customers and informing him that I live paycheck to paycheck with a family to feed. $30 may be peanuts to them, but for a family on a budget, it means a meal for my family. He did agree to resubmit my "claim", and get back to me. Surprise surprise. I have heard nothing back from them and the fee still stands. I am at my wit's end, but I refuse to pay for someone Else's mistake.

please all go to face book and find the page i created, it is called i hate time warner cable
http://www.facebook.com/pages/I-Hate-Time-Warner-Cable
post your story and we will be able to stop them from their unfair practices

I agree, the service is extremely poor, I have TW in Los Angeles, Kansas City, and Floridia. I am switching every service at every location I can. Their speeds are not what they advertise and they have a million reasons why they cant provide the service that you as the customer are paying for, Yet call consistently when I refuse to pay the bill due to their own contract. Time warner will eventually loose enough customers that they will not be able to stay in business.

dish, direct, att all charge for boxes. your claim says you signed up for a "promotion, " which means it is at a discount for a limited time. when cheese is on sale in the grocery store one week, i don't go on an illiterate rampage when it is not on sale the following week. you shouldn't either. cable is expensive because it is a luxury item. living within our means and being kind and generous people to one another is far more important than throwing tantrums because luxury items are not free.

i don't have a car, for instance, because i can't afford one. i don't call and walk into dealerships to scream about the prices of cars. i take the bus and try to be a decent person. should cars and cable be free? yes. are they? no. is it something we need to freak out at other people about? no. there are far more important things to be than rabid consumers.

This week they added a so call "free telephone line", cut off my DVR features ( fasf fwd, pause, rewind, record) today, 3 of their Reps on the phone and at one of their locations, claimed that it was a billing code error, that for two years, I have been receiving those features for free do to a billing code error. I signed up for a flat fee, besides who is stupid to order a drv box without these features, when it is cheaper to have a standard box? All that I'm greatful for is that you opened my eyes to what others are saying. bye

Not the end of the world, certainly.
Actually less TV will do everybody good. Suddenly we will discover our family, maybe sports and a hobby.
I am almost happy that my Comcast cable does not work.
Problem is, I need the internet for my work and DSL sucks.
I will try ATT... actually I am "toying" with the idea to tell them all "to go to hell". And while we at it, disconnect electricity, cancel bank accounts and live in the forest like the Una-Bomber...
Zachary S. ... It is not the lack of TV what makes me angry... it is the insult of dealing with these companies. When there is one thing I hate: It is being pushed around by lousy customer service.

at first my bill was $86.39 a month with internet and Digital . then my bill jump up to $9700 a month. so sent Time warner Cable a EMAIL TO Time Time Warner to get the Promotion deal with TV AND Internet for $74.99 i wanted a dvr for $92.99 a month after taxs . so go to pay Cable bill it was $107. I Ask time warner cable why my bill was $107. we charge $17 for the Cable Box. then then TIME Warner Cable charge you $1049 for BASIC CABLE AND STANDARD Channels FOR $39.49 Then with a CABLE Box you are pay$80 a month. Time Warner Cable Lied to. me that I would Get the Promotion deal with Digal Channels for $74.99. Time warner cable the most DISHONSET Cable Company. Time Warner Cable use to work I Had them for 10 years. that is not the first time in the past Time warner has Jack there Rates up. every year they raise there rates up. I cant afford them. Time Warner Cable will give a good deal for first time customers then after 1 year they will jack your rate up. TIME WARNER CABLE WILL CHARGE YOU EXTRA FOR THINGS THAT SHOULD BE INCLUED WITH THE CABLE CHANNELS . why DishNetwork does not charge you Extra for Cable Box like Time Warner Cable does. I HAD PROMBLEMS WITH THEM IN THE PAST. Time Warner Cable Rates have gotten real Ridicoulous high. chargeing me $107 JUST FOR STANARD CABLE CHANELLS INTERNET SERVICE WITH NO MOVIE CHANNELLS. TIME WARNER CABLE FIND WAY TO CHARGE YOU EXTRA FOR THINGS.

MY ROAD RUNNER IS MORE LIKE ROAD CREEPER! WHAT HAPPENED? WHEN WE FIRST GOT ROAD RUNNER IT WAS FAST AND WE DIDN'T HAVE TO WAIT ALL DAY FOR IT TO COME ON OR TO MAKE ANY KIND OF TRANSACTION! WE ARE STILL PAYING FOR ROAD RUNNER AND EXPECT THE SERVICE TO BE THE WAY IT WAS WHEN WE STARTED WITH IT! WHAT HAPPENED? AGAIN, WE ARE LOOKING INTO DIRECT TV AND WILL CHANGE IF WE DON'T GET BETTER SERVICE!

When we turned the channel that was supposed to have the Cleveland Cavaliers basketball game on it - there was a HOCKEY GAME INSTEAD!
WHY? WHY WOULD CLEVELAND CAVS FANS WANT TO WATCH A HOCKEY GAME WHEN THE CAVS WERE PLAYING! WE ARE SERIOUSLY CONSIDERING GOING WITH DIRECT TV - AND IF THIS HAPPENS AGAIN (IT HAS HAPPENED BEFORE) WE WILL DEFINITELY MAKE THE MOVE ! WE ARE VERY DISGUSTED ABOUT THIS!THERE ARE HUNDREDS OF OTHER CHANNELS YOU COULD PUT THE HOCKEY GAME ON - NOT WHERE THE CAVS ARE PLAYING!

We were looking forward to watching the Cleveland Cavaliers Basketball game Sunday Evening at 6PM. When we turned on the channel to watch it, there was a HOCKEY GAME ON INSTEAD OF THE CLEVELAND CAVS GAME! This TOTALLY irritated us because this has happened before! You have 600 other channels that could have shown the Hockey game - why would Cleveland fans want to watch a hockey game?WE NOW ARE SERIOUSLY LOOKING INTO DIRECT TV AND WILL DEFINITELY CANCEL CABLE IF THIS HAPPENS AGAIN ! WE WANT WHAT WE PAY FOR AND IT IS NOT TO WATCH HOCKEY WHEN THE CAVS ARE ON! Jim and Charlene Schoen, C.R. 34, Bellevue, OH [protected] e-mail jschoen13@woh.rr.com.

From its misleading, deceptive advertising and unscrupulous sales reps to poorly maintained equipment and cabling - you will only be more disappointed by their jaw-droppingly horrific customer service. Buyer beware. If you have no choice but to utilize TWC, READ ALL proverbial SMALL PRINT CAREFULLY - and then, DOCUMENT, DOCUMENT, DOCUMENT! Do not trust TWC with auto pay, as you can expect even a contract invoice to fluctuate wildly. Make sure you have limitless phone minutes, as you will need them when attempting to secure tech support or correct your invoice. Oh, and one more thing, do not bother reading the BBB report... What a surprise - it is biased.

From its misleading, deceptive advertising and unscrupulous sales reps to poorly maintained equipment and cabling - you will only be more disappointed by their jaw-droppingly horrific customer service. Buyer beware. If you have no choice but to utilize TWC, READ ALL proverbial SMALL PRINT CAREFULLY - and then, DOCUMENT, DOCUMENT, DOCUMENT! Do not trust TWC with auto pay, as you can expect even a contract invoice to fluctuate wildly. Make sure you have limitless phone minutes, as you will need them when attempting to secure tech support or correct your invoice. Oh, and one more thing, do not bother reading the BBB report... What a surprise - it is biased.

Time Warner is horrible and overcharges for their Service. They are a disgrace to the once elegant Aldephia Cable.

Oh you haven't seen the worst yet. No sir. To see my recent experience, click over to my blog. I avoided the phone because I refuse to be held hostage on hold.
So I tried chat and email. It does provide the advantage of having wonderful documentation of their complete inanity.
http://blog.itsathought.net/2010/06/24/assinine-service-from-time-warner-cable.aspx