[Resolved] Timbercreek / Bad management and dirty building

485 Castlegrove blvd., London, ON, Canada
Contact information:

When I first moved to this apartment building in 2010, it was clean and the building managers actually took care of the place. As of this year, the building has become dirty because the current building manager does not clean. There is dirt and sometimes garbage left on the carpets in the hallways which is there for days (because it is not cleaned/vacuumed regularly). The hallway carpets are very stained and should have been either replaced or at least professionally cleaned. I have become embarrassed to live here or to have visitors because the apartment building condition is gross. I have made several complaints to Timbercreek head office but they have never replied to my emails or phone calls. I have come to the conclusion that Timbercreek only cares about collecting our rent money and increasing rent whenever they can without actually providing us actual value. I would not recommend living here to anyone.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Hi there. Thank you for posting your concerns. We have notified the regional management team about your concerns and they will be looking into this. If you have any future concerns or questions, please contact [protected]

    Thank you,
    Timbercreek Communities

Dec 01, 2013

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