Tim Hortons
reviews and complaints

And way to post your phone number. You want the entire internet of strangers calling, don't you?

Tim Horton's doesn't guarantee an allergen free environment. Many of their products will routinely come in contact with things that people are allergic too.

If you were that worried about your allergy to mustard, you wouldn't have taken such a risk in eating a sandwich that you didn't make yourself. It can't be that bad of an allergy if it took you more than one bite to realize what happened.

http://www.timhortons.com/ca/en/menu/menu_info.html

Take a Benadryl and quit 'itchin.

I have emailed them several times over the years about this, and the only response I get is a form letter about the dispensers causing it. Funny thing is it only happens to the roll up they rim cups, are the regular cups made differently? Ummm nope they are all made the same, so I asked "so why doesn't this happen to the regular cups that are not roll up the rim"?. I got no answer back, go figure lol.

I noticed this myself in Scarborough, Ontario at Birchmount and Ellesmere Tim's a couple of weeks ago.

When I went to roll up the rim it was not as obviously deformed as the one depicted so I did not see the flaw immediately.
As I was about to place my thumb underneath the lip I noticed a neat, short incision in it from the bottom edge to just about the crest of the lip. It was placed right along the seam. Now before a Tim's employee dismisses this as a manufacturing error or "catching on the dispenser", let me reiterate that it was cut from the underside of the lip. Further, the cut did not extend into the inside of the cup (it was ONLY the lip). Lastly, if you have ever held one of these cups, you will realize the seam is in fact a point of overlap and has more integrity than the rest of the cup. As such, it takes some force to unroll it if untampered. This one obviously unrolled effortlessly.

I was immediately suspicious. At a glance it had looked fine. Was I just being paranoid?

To test the theory I attempted to roll it back to a factory-looking state. Sure enough, it rolled neatly back into place. At that point I was certain it had been expertly pre-checked. I mentally retched thinking of the "poo hands" thing that a couple of other people have pointed out.

As soon as I got home I wrote to Tim's Canada to complain...if you have a similar experience, you should do the same. Include as much detail as possible. Try to keep your complaint focused. Please do not make this about getting yourself free things.

Your voices matter!

I have a new email address so ientered a newone along with a new password but I cant get on to roll uptherim

Bought a large coffee and removed lid to reveal an suspected rolled up rim.
Manager said it is a result of pulling the cup out of the stack. Please judge if their employees are scamming us yourself...

I have played and rolled up a total of 168 times with not even one winner. What a waste of my time. A TOTAL RIP OFF.

Pre rolled rim - Amherst NY - Don't even bother having this contest if you are going to give me a pre rolled cup that some employee had their dirty, grimy hands all over trying to win their buddy a free donut. I have to drink out of that cup. This is a health code violation if anything. I would never listen to a Tim Hortons employee on here regarding this subject especially if they are getting all defensive. That's the employee with his/her germ infested poo hands all over my cup. I ask for a regular cup from now on. Thanks alot Mr/Mrs poo hands!

I've been playing roll up the rim online. I played this morning, and then all of a sudden it stopped working. I refreshed the page, and it wanted me to sign in again, but it wouldn't let me sign in. I tried and tried and tried, but no luck

Roll up the rim is a scam. There is someone who is pre-rolling my cups. I have said this for years. What absolute nonsense that employees can not win, really you don't have a friend or neighbor to cash it in for you. Please stop insulting my intelligence.

got coffee got home and it was just cream and water no coffee took it back, and they didnt say a thing

wow he must have some major issues if he thinks he can get away with talking to customers like that, why own a business, if u dont need customers business?. I hope you got this guy in trouble

WOW, now I'm a manager in a store in Ontario, and I couldn't work for a jerk like that, I enjoy my job, and I take pride in my work, and the customers are what makes the store run. He shouldn't have done that, especially in front of your kids. I hope he gets/got in trouble for it.

Not everyone that works at Tim Hortons can list off every single Tim Hortons store in the city.
Tim Hortons stores are owned by separate owners. So owners won't accept a coupon from another owners store.

I didni't think someone should be FIRED because of medical probmle but the owners and manger think that they have the right to do what they pleasse.There has been other emplyees that should have been fired but yet still has he job and I get let go for medical reason and dr's note to back it up.And I also hope that store number is1849 is happy with themself.

Just a number

I do not understand what your problem is. Some stores are not able to accept certain gift certificates. It's not the employee/store's fault.

I work for Tim hortons, and We are required to take the item, bag it, and send it to corporate. It's store policy. Otherwise, we can't do anything for you.

They probably wanted to see the cup in order to figure out what had happened.

As for the OP, what was the foreign object?

I too found something in my coffee, it wasn't until I had got to the bottom half that i realized there was something in it. When I took the cup back to show them they immediatly wanted the cup back from me. I refused to give it to them the very next morning I contacted the owner, she too wanted me to bring the cup to her and I wouldn't. The sad thing is, was we heard something when we were waiting for our coffees and didn't put 2 and 2 together until after. We heard one of the girls say "what did you do to that cup"
So they knew something had happened and didn't bother fixing the problem.

You customers expect us to basically wipe your ###! You people are obnoxious and treat restaurant employees in general like dirt!

The problem is, is that we cater way too much! to society!
I even think customers should have to pay (like you do at a laundromat) to use the washroom.

Also, I'm dead set against drive thrus.

Are people too lazy to walk into the restaurant?

Another opinion of mine is that people are obsessed with the health kick (known to me as the ### kick!).
I work in a restaurant. Therefore, I know what I am talking about.

Most people nowadays, are stupid, impatient and ###ing rude!

Unfortunately that makes the good people look bad!

I feel bad for you people that work there, but if there was quicker service, if you would have people making the coffee for you when you take orders, and smile abit with the customers maybe we wouldn't lose our patience. In the early morning there should be more people working to help get the line going faster for those of us that have to go to work. I went in the other morning and there was not one person waiting to get served and it still took me about 10 minutes to get two coffee, and the person waiting for me counted about ten cars thats would have gone through the drive-through after we would have gone, now tell me that is not a reason to get upset