Tim Hortons
reviews and complaints

Hi I am writing this note because I am greatly annoyed by the service at Tim Horton. More specifically by the lack of interest of your staff in preparing food before they run out of it. It is unacceptable to run out of soup during meal hours.
Several time I could not get soup at noon or 5pm.
This morning I could not get a breakfast sandwich at 11:15am because they had ran out of eggs and hashbrown. How hard is it to ensure not running out of food. How can you explain a restaurant operating without food.

Your staff should learn how to plan.

My visit to this store (1011 Buck Rd, Rossford, Ohio USA) was the worse customer experience in my life. I stopped by the store at 6:30 am on September 6, 2017 (sign on the door said we are open at 5 am) only to find the doors locked. The drive-thru was open and 8-10 cars in line. I knocked on the glass for 5 minutes trying to get someone's attention. There were 4-5 employees in the store at the time. Finally, someone (short, overweight Hispanic-looking woman with dark-framed glasses)came and unlocked the doors, but never bothered to look up and acknowledge my presence, not offer an apology for the fact I'd been standing there wanting to get in. Later in the afternoon (2:30 pm) the same day, I called the store and asked to speak to that manager on duty at the time (Brittany) but that manager had already gone home for the day. I left my name and phone number for a return call, but I have not heard anything. Needless to say, I will be sending a letter to the Corporate office complaining about how I was treated. Why not just flip me off - at least you would have paid some attention to me. At any rate, Tim Horton's on Buck Road has not heard the last of me. I hope someone at that store and Tim Horton's corporate is reading this post - it should be a wake-up call.

I could list out all the multiple dates the same disrespectful service was given to me but id have to list every single morning I go to get breakfast
employees name is "pinky"

every morning I attempt to visit my nearest tim hortons on my way to work and am forced to be greeted by the same rude inconsiderate embarrassing display of a supervisor...ive never ever in 26 years seen a display of such poor and disrespectful customer service
from just kindly asking to add another hashbrown and being told" I have a line to get to buddy" and being pushed off
to if asked to remove an item from my tab quickly after speeding up to window within 30 seconds
having this poor display of leadership yell out " Cancel **** cx is too poor. they have no money"

could you imagine this is such an embarrassment to have such an individual as leadership and then when asked what her name was..kindly

she replies smug" ya my names pinky...im the manager by the way!"
so confidently
as her own employees stared back at me in shock of her disgusting attitude towards a customer

they say' the customer is always right' and 'we strive for quality customer service and customer satisfaction'
at what point does tim hortons policy stand by these types of actions and statements being given to their customers
I choose to spend my money with your company and in return im disrespected every morning like clock work
whether it takes a a few seconds not even minutes but seconds grabbing the change to pay or grabbing my debit to tap...or even inserting my card if it doesn't have tap applied...
in every instance ive faced such a gross display of customer service from this one location at :
401 Hazeldean Rd, Kanata, ON K2L 4C6
with a supervisor : pinky
as leadership...Is this type of treatment what you stand by as acceptable for someone simply trying to purchase breakfast quickly through drive through most mornings?

you can understand why I demand to be contacted by headquarters immediately because theres only so much a person can take of disrespect before they snap
and understandably ive had enoug
h im extremely disappointed ive never faced this type of treatment at any other location
blessed as I am...this location is the closest to my home.

email is : [protected]@gmail.com
phone : [protected]

thank you
Maryam

I purchased a honey cruller donut from my local Tim Horton's in Niagara falls Ontario on September 6, 2017 at approx. 930pm and braught it home took a bite and got stung by a bee on the left side of my tongue that was inside my donut. This is unexeptable ! This is not my first issue with this specific location and when I have approached staff in the past about issues I've been yelled at and insulted.

I am really so upset about how the Tim's crew work very slow in morning rush and everyone has to go to work ...I have been visiting this store for the last year and I spoke few months ago with one of the managers ...but still nothing change ... Is our time isn't valuable for team members are laughing and chatting at the back of the store and we're in line waiting beside the wrong order ..every day customers are Complaining about their wrong orders … Is this the new Tim Horton's customer service level?

I did not open order till home which is 15 minute away.
Instead of Turkey and bacon, it was ham and bacon.
This is the 2nd time I am putting in complaint about this store.
How does the person doing orders not know the difference between ham and Turkey?
I ate the sandwich...however, I have a stomach issue about too much fat and that is why I order Turkey.
Maybe some more training and visual aids are in order...
Very dissapointed...(

I live in Western New York and it never fails that something in our order is wrong. Today I got a plain crousant instead of a sausage, egg and cheese sandwich. This not an isolated incident. No matter what store I go to something is usually wrong. Being an IT Admin by trade, I have diagnosed the problem as either being inefficient software or poorly trained employees. Please remedy this situation. The worst and most laughable mistake was when I got a cup of tea instead of the coffee I ordered. I was in a rush. It's a good thing I like tea. Can't place the blame on young people. One offender was a fifty plus lady.
In

**[protected]@aaronoakleyhorton.com**
Dear Applicant,

In response to your bio data received from Monster job portal India to me and also i have gone through it. Firstly i would like to give brief elaboration about the job opportunity in our family.

The Tim Horton's Family has received your resume and find you competent, committed, self-motivated candidate and qualified to work as the new House Manager and Coordinator of the family.

THE JOB RESPONSIBILITIES:
You will be responsible to Manage and Coordinate activities of household employees as the Head of house hold staff.Also to inform and give instructions in work methods and routines to other employees i.e: Cooks, Cleaners, Laundry, Driver, Gardener, Machine Operators, Electrical Maintenance, Kitchen Manager Etc.

As the head of house hold staff, you will be ordering foodstuffs and cleaning supplies and keeps record of expenditures.Most importantly you will take proper care of the children's and take them out for sport and other activities which they prefer.

The above are the job responsibilities which you have to take in charge.Regards the salary package, you will be paid 7, 500 CAD Monthly and also 200 CAD as your weekly allowance. Free accommodation and food as well.We offer salary commensurate with experience and a benefits package including a 401k plan.

EMPLOYMENT ENTITLEMENTS AND BENEFITS:
Life Insurance-Paid Vacation benefit-Regular training, Study Scholarship to one child of each Employee Medical care and accommodation for employees-Pension and Gratuity.

Kindly be informed that you must have a valid international passport before you could apply for Canada visa in your country. If you are ok with the salary package and the job responsibilities.i will instruct my lawyer to prepare a contract agreement document and a sponsorship certificate from my side that will enable the embassy in your country to issue a work permit visa.

For your prompt awareness, you will be taken responsibility to pay for your visa fees once it's require by the embassy in your country. I will only provide all necessary documents to the Canada Citizenship Immigration Services {CIS} and once your visa is issue immediately i would send you a flight ticket.

If the terms and conditions are satisfied by you.kindly send scan copy of your international passport and passport photograph for the contract agreement document.

Upon confirmation of your passport, the attorney will prepare the contract agreement document and send you a copy. Here's my family pictures attached.

Regards,
Tim Hortons
Canada

I DONT KNOW ITS FAKE OR WHAT PLEASE CHECK AND INFORM.

9/4/2017. Today I encountered a "manager" by the name of Warren. He was wearing a filthy bandage around his hand that looked like it hadn't been replaced in weeks. On top of that, he used that same hand to dig in the timbit compartment and chomp on timbits while taking orders. When confronted he rudely yelled "I DON'T GIVE A [censor]". From what I've heard the same man has had numerous complaints but the new management does not seem to care. He makes the whole restaurant a bad experience!

September 1, 20017

products not prepared properly.
Received the wrong product and had to go back to the counter.
charged extra for the product that was originally ordered.
threw our food part of our order at us. the manager at the Tim Hortons was very impolite.
washrooms were not clean and lacked soap as well as paper towels due to the fact that the dryer was not drying our hands properly.

To whom it may concern I went through the drive thru on Sept 1 at about 10 pm I order my stuff the girl Katie wetherson was very rude I paid buy debit she took the debit machine and shoved it at me then closed the window and started bad talking about me then she took my tray of coffees and shoved them at me yes we at a falling out but I'm a customer that is poor customer service I spend a lot a money at Tim Horton and I would like it to stop her boss is Dave not sure of his last name thank I don't want this to happen again

I had entered the wrong password too many times so I got locked out of my account which was approximately a week. To date it is still locked I am unable to reload my Tims card to use.

I have emailed customer support and have received no phone call or email back. Today I called the Tims Customer Service @[protected]. I get through but as soon as they put my call through it goes to no dial tone or it gets hung up.

I am beyond frustrated at this point.

I arrived at the Tim Hortons drive through at Dixie Road and Orenda Road Brampton Ontario location at approx. 1:15 pm today (Thurs. Aug. 31/17). I placed my usual order of 3 coffees for my co-workers and I. Upon arriving back at the office, one of my co-workers took a sip of her coffee and it was absolutely disgusting! Not even drinkable! I tasted my own and it was the same. Tasted like it had been sitting for a week! All had to be thrown out. We are not at all impressed! We all would like a full refund for our coffees and will not be retuning to this location going forward. This is not the first time we've had bad coffee here, but the first time it was this horrible. Felt the need to send in a complaint! Please get back to me with a resolution as soon as possible.

Thank you
Suzie Pasiak
[protected]@wasteco.com
[protected] ex 247

Less then half hour I came through drive thru and ordered ex large coffee and s turkey club without lettuce and mayo, when I got home I got my turkey club had no lettuce and no tomato but lots of mayo. Your employees need to listen to what the customer orders. I can't eat lettuce and mayo for health reasons. Ty, larry cerbach on aug 26 the above email sent to manager got no response.

Going back to Calgary yesterday - Aug. 28 at 8:44 AM (Manitoba time), after a 3 days vacation at Winnipeg, we stopped by at the Tim Hortons at 4225 Albert Street, Regina to pick up 7 coffee and hot chocolate. All of us, especially me being the driver were all exhausted and hungry after 6 hours of continuous driving aside from not getting any sleep at all as we left Winnipeg just after 2:00 AM. With the 7 Customer Promise Coupons with me, I headed down to the counter and told them that I want to get coffee and hot chocolate and use the Coupons. Not only I was not greeted when I approached the counter, I was insulted and humiliated when all the 4 of them at the counter looked at me and started asking questions all at the same time as if I stole something and I felt like I was in an interrogation room. One attendant asked me on" how did you get the coupons", the other attendant said - they "don't give away coupons", when I mentioned that I am from Calgary, one of the attendant said "they make a lot of mistakes in Calgary, they should not give away coupons like this", the other attendant in her accusing voice said "we will have to report this - they are making too lots of mistakes in Calgary", another attendant butted out "we don't give away coupons here", and one of the staff with his authoritative voice yell "you have to scan all the coupons if it's legit" ... and I said to myself --- "do you think I will waste my time to counterfeit coffee coupons just to have free drinks"... besides, I am not getting free drinks in the first place, I got the Customer Promise Coupons because I/ we (my co-workers) are regular customer of Tim Hortons and we collect and save our Coupons which we get from time to time from various locations in Calgary, I did not buy a machine to Counterfeit the Coupons. All of the attendants were talking in their native language "Tagalog" (which I understand because I am from the same country where they came from) in their loud voices while all the other customers are looking and staring at them trying to figure out what are they saying, which for me is extreme rudeness. With what's left of the little voice that I had yesterday morning (I lost my voice because I was so tired and was suffering from sore throat) - I told them that I am more willing and is able to pay $14.24 for the drinks but they will not be able to repay me back for the insult especially with all the other customers staring at me as if I am a homeless tyring to get free drinks. We (myself and my kids) ended up going back to our car with our coffee and hot chocolate. My kids complained why I didn't order and buy breakfast, I told them I just want to get out of the place as I felt so insulted. My heart was still pounding from the insult even after we got back here in Calgary. The experience was so bad that I can vividly recall their insulting faces and their loud and arrogant voices. Because of the terrible experience, I wasn't even able to eat my dinner when I was already in front of a hot and warm meal, I can still feel and hear their insults. The staffs at that Tim Hortons location needs to be properly trained on customer service or it's going to ruin the reputation of the whole company. Not only they don't greet the customer, they are oblivious of the customers staring at them while they talk in their native language, they don't know how to be polite, and they don't even know how to say the most popular words "thank you".

Today, august 29th 2017 at about 9:30 am I arrived at the tim hortons drive thru at dalton ave and sir john a mac donald in kingston it was lined up so I had to wait about 10 minutes... Totally understandable consdiering it is morning time.. When I arrived to the speaker box my order was "a plain bagel toasted with plain cream cheese and bacon, with a bottle of green iced tea" - no problem I pull ahead grabbing approximately $5.20 from my console.. Waiting my turn I notice the line is moving really fast for 5 people just ordering, anyways I get to the window and proceed to pay with debit, the women hands me my bagel and iced tea and I leave happy knowing i've just been served in under 2 minutes, after the 10 minute wait in line. At this point i'm starving so I open my bagel and take a bite only to notice it has 2 strips of bacon and no cream cheese... Just a toasted dry piece of bread with 2 tiny pieces of bacon? That's not worth $5.20 to me? What about you?

I go to the Tim Hortons in Lincoln Park Michigan on Southfield Rd that's connected with the gas station. The service is absolutely horrible. I stand at the counter while the employees take care of the drive thru. Today I went there twice to get a coffee and both times nobody waited on me. I stood there for at least 10 mins before finally leaving. It's absolutely frustrating and ridiculous!

Yesterday I got a chilli for my supper and as I was eating it I found something different in it. At first I thought it was a piece of lettuce. No it was a good size piece of blue-green plastic in it. Grossed me totally out! Post a picture on the Tim Horton web page to get help with it. They told me to go to store and talk to manager. She said the plastic was from the sleeves the bowls come in. She apologize and gave me my money back... She took a pick to show her boss and took my name... I kept the plastic and the leftover chilli just in case its needed to show someone. I don't feel satisfied with going back to the store today... I could have eaten that and chocked to death! I am looking at reporting it to Dept. of Health and who ever else that needs to hear.

Hi Tim's, I have loved your restaurant for many many years but for about 2 weeks now, when we go there our order comes out nothing like we had ordered... my mom asked for a plain, garden salad and NOTHING else with NO tomatoes or onions, when they gave her the order not only did she have tomato and onion but he charged her for a salad combo which she did NOT even order and her lettuce was all brown! I ordered a breakfast wrap combo in which they did not give me my hash brown and when I asked him which drinks come with my meal he said "well I don't know, what would you like with it" I then asked for a latte and he said "yeah i can do that" I was then changed extra for the drink which was supposed to come with my combo! last week my friend had ordered a bagel with butter and I had ordered a cheese bagel with tomato, when the order came my tomato was in my friends bagel and mine was plain! This is NOT ok! this is making us not want to buy any food from Tim's again... Here is the receipt which clearly states that there is NO tomato or onion and shows how my mom was changed for a salad combo which she did NOT even order!
Star Echo

I just called Timmy's Marmora just now to complain & was told the manager was too busy to talk to me per employee Paul & then hung up. I have had enough of how badly we have been treated by Tim Horton's after all the years of going there. Customer service is lousy.

I just called Tim's head office Mississauga & was hung up on.

once again i got very bad service and a not so acceptable answer from the guy who service me this early morning. the guy dos not know about the drive through speed of service. when i ask him about it his answer is the drive through speed of service is not valid in the nights. i do not know whether he is a Tim Horton's employee or not, because he was with a hoody. when i asked his name he he don't know. this is what the Tim Horton's service on this location. i already had a discussion with the store manager with some of the problems and still it look like same.
may be there is not enough training or who care's. please do not spoil the name of Tim Horton.

yoga ariaratnam
[protected]