Tim Hortons
reviews and complaints

Tim hortons on henri bourrassa and lacordaire ... they neve got ice cappuchino .. donuts always missing... services always takes like about 10 to 20 minutes to get our coffee because they are way too busy talking between employes... and they dont talk french or english most of the time when you wait after them they are talking arabic ... they gives you a bad attitude ... i am customer there since 2 years and i can tell about a bad customer services ! Is it possible to fix this tim hortons ... i have to walk 20 minutes to get there and since friday they hot no ice cappuchino ... this is ridiculous tim hortins should have all the product on every day of the week and i did a complain to the manager there and the only reason she gave me was
Ohhh i am back from maternity
But hey is it my problem ? No its not ! She doesnt care about customers i told her about the service that her employes give and she was almost laughing at me ! This is a bad way to treat people especially when its about that ... i work in public and i will never give those attitudes to no one !

Every time I go into the store located at 2314 24 street edmonton Alberta Canada they always put sugar in my coffee when I specifically ask for sweetener. I am a type 1 diabetic and I shouldn’t have to advertise it to get my coffee made right. The drive thru is the worst they rush you to place your order and don’t care if they get it right or not and they even put on the lid the put sweetener in it when it’s actually sugar. I have complained to management about this on plenty of occasions. I am finding a big language barrier in this store as they seem to understand what you are asking for to punch it in but not when it comes to actually making it. This store needs to start making people’s orders correctly before they kill someone like me.

At the Tim Hortin's 495 York Niagara on the Lake my travellers and I experienced very poor customer experience. No smiles, No eye contact by anyone. But that was not the worst part... I placed my order, rcvd receipt with order # 320. Stepped to the right rcvd timbits and coffee, which was correct
... a bag of food was placed in front of me and I took it. I walked to my husband and then heard my number called. Walked back and realized I had the wrong order. I gave it back and took the correct one. The cook then stated I took the wrong one and it should have been for the drive up, she would need to start over and did not know where she was at. The cook was not happy and made sure all of the staff and customers in line knew. She then called my sister's number, threw 2 sandwiches on the counter and walked away... no bag. My sister asked for a bag, rcvd no bag said this is ridiculous and walked away. At this point everyone is watching and listening. I waited with our other friends for their order and stated I was sorry, my fault and two gentlemen waiting by me laughed and said I should hide as she could still see me and they wanted their food... tbey smiled. I said... I am a retired bank manager and rule one is no fits or fights behind the counter, we are the only show in town and anyone waiting is watching... there were about 12 customers watching and waiting... one commented that cook is going to throw something. Our friends rcvd their 2 sandwiches in the same fashion as my sister... thrown on the counter, No bag. My friend asked for a bag and rcvd a bag. No smile, No apology... we left.

The final straw for me was the croissant that they gave me this morning (9/21/17). I'm attaching pictures. There was nothing sitting on top of it... I didn't drop it or anything. I pulled it out of the bag within 10 seconds of pulling away from the drive through window, and this was what was in the bag! Seriously?! Well, at least they had croissants today. Frequently when I order a croissant, I am told that they don't have any.

I've been to so many Tim Horton's that provide such impressive service, I just don't understand this particular location at all. I can't imagine that this store meets any of your quality standards. I don't necessarily need a refund but I would like to have my new Tim Horton's get it together. I could start going to Starbucks or McDonalds or something - but I love Tim Horton's coffe and would have to learn to like something else.

My wife is a high risk pregnancy and her bosses at Tim hortons are making her work early mornings at 630. She did the right thing by letting them know she couldn't work as many hours and early shifts anymore due to her severe morning sickness. They are treating her very badly because she's coming in late. She's not ever too late but the reason she is is because she's throwing up every morning. I need to know her rifts before I pursue any legal options because this is far from right. Pregnant women especially high risk pregnancy women should have some rights. This isn't fair at all. Thanks

On Sept 16th at approximately 10:30 I visited a Tim Hortons in Nanaimo BC. When we walked in the place was disgusting, the tables and chairs were dirty, not sure when the place was swept or floors cleaned. Not to mention the selection on the shelves was virtually nothing. But the topper of the evening was to see a drug induced individual strip down to his underwear in front of the fire place. Not only that, he also had privy to the whole back end of the restaurant as no one wanted to sit down near the fireplace while he changed. He had also spread his personal possessions out on the table along with his money in a condom laying on one of the tables. I feel bad for the three young girls that were on shift, there is no way they could speak to this drugged up man. There were no men on staff that night. I for one will not return to this location as will any of the other people in the restaurant. One patron was so upset that he took his family out of the restaurant and had them eat in the vehicle. I suggest that the owner of this Tim's location hire security as they are not only losing customers, but this location has also become a druggies hang out!

We purchased 2 smile cookies with other products from the 7195 Goreway Drive location. We have purchased these cookies from other locations before. It was about a week ago and we were disgusted in what we were served. The food colouring was so thick and tasted like plastic. It also stained our mouth and hands. I still have them with me. I would like somebody to come and see them personally and tell me what's wrong with them. I did takes pictures and included with this complaint.

Today [protected]) around 9:45am I stopped to get some doughnuts for my son and they refused to take my order because of my accent. I repeated 3 times very slow and clear what I want. Each one time she pretended that she does not understand me, I pulled to the window and I asked for two doughnuts with chocolate frosting on the top. She refused to take my order again. I left without anything. Everybody got their orders except me. I felt so humiliated and discriminated.

Hi

My store no is 2473 (saskatoon)

This is confidential message I would like to share with you as I thought i m part of ur company's
I m working with this company over 1 year'
I have had really bad experience with my manager here.she always underestimate me & never listen me or does not count me equally others as now everywhere is same community is more important than hard working associate.
I was passing through really bad behavior/ racist from manager when I was thinking to discuss about that to franchises owner he said I don't deal this things u talk to with her.but it was not changed. Finally last week I asked her for dayoff for my exam, I went to calgary for that. She never ever even text me schadule for the week where she does for others.than I called her to ask schadule she said very rudely I don't care whenever u come. When I started my job today back owner called me and he said he is not happy with job.without any reason he said u don't need to work from 28th Sep. He did not ask me for wht reason or neither he gave time to discussion.

From last 1 year where I was telling him that I m suffering from manager he never listen my words and now he suddenly without knowing anytHong he said not to work after 28th Sep.
I need help from head office.

Thanks

I went to the Tim Horton's located at 34325 Groesbeck Hwy, Clinton Township, MI on 9/9/17 at 10:37 am.

I went through the drive-thru and ordered a large coffee. I was actually going to order an iced coffee, but decided to order a hot coffee to see if what happened to me a year ago at this same location would happen again. And sure enough it did.

The manager of this store, who I believe her name is Janet happened to be working the drive-thru again. When she handed me my coffee, it had no sleeve on it. The first time I asked for a sleeve, she ignored me. So I asked again. She then scolded me and told me for future orders, the sleeves needed to be ordered at the speaker. Why?!?!? I explained that every other Tim Horton's location provides a sleeve with a hot cup of coffee. She told me that it was HER policy that sleeves were only to be given with hot tea and that she's the only one who knows how to do her job correctly. CLEARLY... as she was visibly annoyed by another employee who mustn't have written the correct thing on the lid of my coffee cup. She took the time to wipe that off and rewrite it when in that same amount of time she could've put 5 sleeves on my coffee cup. At this point did it really matter what it said on my coffee lid? No! And let's not forget the part where she closed the window in my face. I feel sorry for the employees that have to work with this unruly woman. I will never return to this location because of Janet. Second awful experience.

The short version is that the staff stopped me from getting what I ordered, saying it was somebody else's when, in fact, that was my order. And of course, I didn't grab it. The upsetting thing was that later, she threw potatoes wedges very angrily when I told her potato wedges were missing.
I ordered a Bagel BELT combo (Bagel, wedges, coffee). At the cash register, the staff said "it comes with white bun. is it ok?" I was a little confused because there's Bagel BELT clearly on the menu (it was before noon, so breakfast menus were still available) But I still said okay, thinking it meant a regular bagel. Actually, bagel or bun, it doesn't really matter. After paying, I waited by the sandwich section. A bag with a BELT sandwich and wedges was called. I wasn't sure that was mine so I kept waiting. However, sure enough, no bagel BELT was called and I thought the bag sitting on the counter must be mine and tried to grab it. As my hand touched the bag, the sandwich staff said annoyingly "that's not yours. it's his, " pointing a man behind me. I said sorry and the man looked a little confused but grabbed it anyway since the staff said that was his. I waited more until I realized more people who were behind my line were getting theirs. I asked "I ordered a bagel BELT?" as she was finishing making another BELT sandwich. She said it's the one. I said "oh, but I ordered potato wedges as well" And she pointed at the screen and said it doesn't show wedges, which I think was the order of the man who grabbed my order. I asked again politely that I really ordered wedges, too. Then she said that order was the one before.I was baffled and said "yes, but you stopped me from getting it, saying that wasn't mine, right?" And she said "fine, I'll give you wedges" and threw the wedges into the container very angrily. Orders can be mixed up sometimes. That's okay. But the way she dealt with the situation was very rude.

I went to Tim Hortons in Irving ny on 9/13/2017 and ordered my lunch. My sandwich was wrong and I didn't have time to run in and have it fixed nor did I have the time to call therefore I called today to have the mistake fixed, with all due respect your sandwiches are not cheap and I do not make a lot of money and when I called today Sherri was extremely rude to me and proceeded to tell me I failed to call yesterday therefore it's over 24 hours and hung up on me. All I want is my sandwich. I could go anywhere else but Tim Horton's steak paninis are extremely tasty and sit well with my stomach and I have seriously bad gastrointestinal problems I hope that this can be resolved asap because I don't want to have to stop giving Tim Horton's my business and this is the last time my order gets messed up and the situation goes untouched hence the reason I'm finally filing a report

I went to one of the Tim Hortons in Dundas Ontario and when I ordered I noticed that instead of 2 each of a half dozen donuts I saw 3 donuts. I didn't say anything because the cashier never gave me a receipt which is all the time. I used my debit card and I use receipts for tax purposes. I know I should have asked but being given a receipt should be common practice. A CUSTOMER should not have to ask! Are you trying to save paper on your machines or employee productivity?

Paid for a bagel with cream cheese. Where is the cream cheese. Not the first time this happened more like several times. Didn't say light cream chees cheese wanted to taste the cream cheese on the entire bagel. Only the inside hole was there some. Not going to go back for the same because I can bring my own plain bagel to work. Bad food preparation or what.

I was there around 5 pm and the manager was coating donuts and not serving customers so we asked her to serve us two in line cause one girl has six people all ordering separately which meant we are going to be waiting awhile she said that she was tending to her loyal customers I am assuming she thought we are garbage and there was no way she was helping us and she was going to call police so we left but that is bad customer service and she should not be manager if she treats local people that way I could understand if we were swearing and rude to her but we weren't and I hope this doesn't fall on deaf ears

I will raise a case against tim Hortons if no body from the management to solve the problem..
I have this confirmation no by your customer service...[protected]
I toom my coffee from W.warren. &telegragh tim Hortons store and i found a group of head hair and i have the pictures and the cup itself...inside my coffee.
Here is my ph. [protected]
I will raise a case if no body solve the problem.

Hi i'm putting in a commplant about a woman named crystal cote who work's at tim hortons on wellington rd, guelph, ontario, today at 5:00pm my friend's were miss treated by crystal after her friend trish said something nasty about my one friend and I crystal then said i dont have to be nice to my coustomers she said that's right keep walking out the door!
I think she should be fired!

I work next door to Tim Hortons on E Livingston Ave 43215 I go into this place at least once if not 2 or 3 times a day it is bad enough I have to stand in no line but still wait 5 minutes or longer for someone to even help me then I have left with no purchases the past 3 weeks I order what is on the menu i. e potatoes bacon soup sorry all out ok chili sorry all out ok chicken panini sorry no chicken... if your not going to supply your store with enough food why serve it this happens all the time to me I can only imagine how much business is lost due to poor line production, poor management, poor inventory tracking and do not get me started on the horrible customer service! Very sad I have worked next to the place since it opened and it has done nothing but get significantly worse! No more for me I will no longer walk next door for coffee or food I will drive somewhere else from now on at least I can get the food I order from menu and service without waiting 5 to 10 minutes while 6 employees walk right by me. This has by far been the worst experience ever with a Tim Hortons!

My daughter works at the Tim Hortons at 9 Depot Dr in Bracebridge Ont. She is a minor of 15 years of age. She has had a few incidents with the Manager at the store and another employee were they have both physically pushed and punched my daughter out of frustration. They have caused my daughter to be extremely stressed in the work environment that she can no longer return to work because of the physical and verbal abuse they have put her through.

I try to avoid this location in Michigan (7205 N Telegraph) as often as possible even though it is the closest one to my house because of the beyond describable worst customer service ever. The few times I am forced to go here 9/10 the service is ridiculous. It's either way too long of a wait and or there's plenty of attitude served along with it. For instance, there's ALWAYS a long wait in the drive thru regardless of the number of car in line. The employees have attitude & act like it's a nuisance to do their job when you're there to make an order. I have lost count of all the times they have made my order wrong or had a broken ice capp machine & wasn't aware of it until I brought it to their attention because my ice capp came out looking funny. They also fail to let you know when they're out of regular whip cream and use chocolate whip cream to replace it instead. Yesterday when I was short on time and had no choice, I ended up going there to make an order and after an ordeal full of inconvenience and attitude starting from the drive thru and ending up in the restaurant, I called to speak to the manager on duty. Whoever picked up the phone claimed to be the supervisor and was no help as she gave me as much attitude as the employee I had just delt with and when I got nowhere with her, I asked for her name so I could proceed with someone else that could actually resolve the situation and SHE REFUSED to do so by stop talking to me. I don't know who is in charge of this location but time after time, I can clearly see that they don't care if they stay open or not nor do they care about how their staffs treat their customers.