Tim Hortons
reviews and complaints

Good afternoon this complain is about the Caesar salad at tim hortons Main Street stouffville Ontario.
I have bring buying this product and every single time my lettuce is not cut I get the long lettuce the bacon same they don't cut it
I'm guessing they do that so they don't used lot of lettuce and bacon as without cutting the food we get less,
I have attach a photo to proof
It will be nice if employees start putting little more effort and cut the food so customers can enjoy the item

I am writing this complaint about the Tim hortons in Thunder Bay airport in Thunder Bay, ON. The employees are always pleasant but the time it takes for them to prepare food and/or drinks is ridiculous. They have the slowest service in all of Thunder Bay, and everyone who I have spoke with thinks the same. I am a regular at this Tim Hortons (because I work at the airport) and EVERY time I buy coffee, the service is slow. And the staff will seem to run out of food and/or drinks everyday (bagels, donuts, soups, teas, sandwiches, buns etc) as well.

Please fix this problem because EVERYONE I know is really frustrated, including myself.

Ps..they seem to run out of earl grey tea every Thursday...

I have been driving from St. Thomas, Ontario to Toronto, Ontario for the past 8 Fridays and have stopped at the Cambridge North Travel Plaza Tim Horton's several times. First time I stopped I ordered the grilled chicken Caesar wrap and a glass of ice water (I don't drink coffee or tea). I asked for no tomato and was quite sharply told there isn't tomato on the grilled Caesar wrap. I was told I would get my cost when I got to the window which isn't a big deal but unusual. When I got to the window, I paid for my order and received my wrap. As I pulled away I realized I did not get my water. Strike number one. Then when I opened the wrap I discovered it was not grilled but breaded. Strike number two. Of course there was no way to go back so I ate the wrap without a drink. Not a happy customer.

Next time I stopped I ordered the grilled Caesar wrap again with ice water. Was told at that time their debit was not working so I would have to pay with either cash or credit card. Again, no big deal. Got to the window, paid and received my wrap but had to ask for the water. Strike three.

Next time I went through I was very definite when ordering that I wanted the wrap grilled and not battered. Also ordered potato wedges and water. Got to window, paid, got my order with the water and left. Opened the Caesar wrap only to find tomato on it! Strike four.

Yesterday I stopped at approximately 10:30 a.M. What a circus that was! I sat for at least 10-15 minutes before getting to the order window. There were 8 cars ahead of me so I didn't think too much of that. However, as I was waiting the cars were advancing to the pick up window but the car at the order window didn't move - for at least 10 minutes. Then I got to the order window, was told immediately that the debit was down again, ordered two Canadian Back Bacon on English muffin, a Boston Cream donut and ice water. I waited another 5-10 minutes to get to the pick up window - by now there were only 3 cars ahead of me and several people only got coffee. Not sure what can take so long. Once I got to the window I paid for my order, received my muffins, was asked what kind of donut I wanted and had to ask for water - again! I was soooooo aggravated by then I just took my order and left. The best part of the whole order was the ice water. Both muffins were lukewarm at best and the Canadian bacon was either highly disguised or was regular bacon. I realize Canadian bacon is more expensive than regular bacon so what? - are they cutting costs? Add that fact to the matter of the sandwiches being cold and I was even more unhappy. Then when I went to take the Boston cream donut out of the bag it had been given to me upside down and the chocolate topping was stuck to the bag - yummy! To add insult to injury they didn't bother giving any napkins. Strike five, six, seven, eight, nine, ten! I was furious and could not believe I had given this place so many chances to get an order right. That was my fault. Once I realized how poor their service was I should have just gone to one of the other restaurants in the plaza but I wanted to take advantage of the drive thru to save time. What a joke that turned out to be.

I have worked in the service industry for all my working life and I know this is no way to run a business. My opinion is that this location is in serious need of a good manager and assistant manager. It is very obvious to me there is very little training going on and/or product quality inspection done here. It is definitely a busy spot being on the 401 but that just means you are making lots of money and therefore should spend some of the profits in training good, extra staff. Sorry but I am not impressed and in fact I'm thoroughly disgusted to receive such service from a Tim Horton's.

The instructions say to provide a desirable resolution of my complaint. I will leave that up to your judgement and conscience.

Ordered the same coffee I order everyday. Received said coffee and continued to drink the coffee. I swallowed a small white piece of rubber which made me gag and vomit on myself. Fortunately I was able to pull over safely as I was driving to work. Not only did I ruin my shirt I was also late for work because I had to go home to change and shower off the vomit. This could have caused a car accident. I am not happy with this situation and would like to know what you guys will do to aid this issue.

It is 11:20 p.m. I have been sitting at the Tim Hortons on Division Street for over an hour and your overnight employee is still nowhere to be found he's not in the store he's not in the parking lot he's in a different parking lot in a car with his friends anybody can walk in the store and steal all of the money and all of the products because the doors are all wide open and anybody can just walk in and help themselves to any money or product that they want.

Aug. 12 at around 6:18 pm we went to the drive thru to get a quick coffee but waited for over 10 min in the line up while someone was waiting for their food, now to me a drive thru should be quick...in and out... if food/ a meal is required then the drive thru should NOT be the place to do it. Something to think about! (I'm sure you have heard this complaint more than once).
I had to get the car waiting to move so the car in front of us could get their order so we could get ours so as not to be late for my kids soccer game. When we got to the window we asked what the hold up was... the kid at window started to laugh and said "it was the sandwich counters fault"... really, do you need to cast the blame. When I got my ice coffee there was not ONE ice cube in it, "iced coffee" is was not!- thats how long we waited... it all melted.

I am currently homeless in the city of Prince George B.C and In B.C for the last month maybe month and a half it has been record highs with heat and the wildfires.So I came In here full well known I have no money to make a purchase and politely asked may i have a cup of ice water ? I was told by YOUR STAFF AT 15TH AND OSPIKA, because i had made no purchase prior i could not have one! I was utterly humiliated in front of other patrons in this location and will see that I NEVER in the entirety of my life and any others who will listen to NEVER EVER step foot in another Tim Horton again... I feel worse than I have ever felt 100% HUMILIATED.. You should take a harder look at who you have in your restaurants there is no excuse for this no amount of apologies from the staff at 15th and ospika in prince george b.c and corporate will ever amount to the a shame I was put through... sincerely CHRISTOPHER MICHAEL CHIAPPE

Hi my name is Shayla C Baker, I currently work at the Tim Hortons in Waterford off M59 and Cass lake rd, I have been there 3 years and I am currently still making minimum wage $8.90. I asked the owner of the store for a raise in a polite manner simply stating that I thought I was unfair that I make $8.90 after 3 years when legally you're suppose to get a raise after 3 months of working ! He called me in a very unprofessional way and screamed at me stating my personal business. He made me leave the store leaving his staff short and suspended me. The store is not very well managed I have been there 3 years and the drive thru window has not been working since I worked there. NONE of the camera's work at his store, We cannot clock in at the beginning or ending of our shift and we also don't get any breaks for working a 8 hour shift! Both our fridges are broke in the store so we cannot store our products such as Orange Juice, Apple Juice yogurt, water bottles etc. for the costumers to buy ! He refuses to pay time in a half if we work over 40 hours a week he will send out 2 checks instead. He currently only has 3 head sets in the last 6 months for all our workers. The toaster has been broken for 8 months ! He is also giving donuts away to a man everyday for bear hunting ! Every superior is getting paid a different amount and his store also fails almost all the audits that come in to check the meats and temperatures ! The store number is (5674) my number is [protected] my email address is [protected]@gmail.com. Please contact me Thank you !

Saturday August 12th 2017

RESTAURANT #915674
180 N Cass Lake Rd
Waterford MI 48328
[protected]

During my visits to Tim Hortons I won a free coffee and donut 'roll up the rim' . Recently when I went in to get my free coffee and donut, the manager at steeles and dufferin location said that the promotion has expired.

Nowhere on the winning coffee cup there was an expiry date that I could see. If Tim Hortons runs a promotion, the it should honor it.

Amir shabbar

[protected]@ gmail.com

I sent a complaint to you today about a bad experience with Tim Horton's. I am sending you my phone number and email address do that you can contact me to discuss this issue if you did not receive my previous filing of a complaint. My name is Martin Silver and the contact information that I supplied to you today was [protected] and email [protected]@rogers.com.
My call today was with Sabrina. I was very upset by this call and would appreciate hearing from another Tim's representative other than Sanrina who I hope can assist me in resolving my issue.
Thank You,
Martin

There is septic problem that I and thousands of customers have been subjected to when we use the the drive through, the odor is repulsive and illeagal not to not service the problem so many violations and this will have to be reported to the appropriate authorities seeing how this has been going on for over 6 months and nothing has been done to fix this. This is an utter slap in the face for customers to smell other peoples waste while ordering from this location, this completley unacceptable.

Dear Customer Service,
I purchased 2 boxes (18 count) of Tim Hortons 100% Arabica Original Blend coffee K-cups from Bed Bath and Beyond. This morning, 11Aug17, 2 of the K-cups did not dispense coffee from the Cuisinart coffee maker I use. This is already from the 2nd box I have bought. Instead, when i checked what happened, half of the foil seal of one of the cups came off leaving the plastic seal still intact. On the 2nd one, both the plastic and the foil seals burst open. Here are the codes evident on the side of the cups - [protected] 8 and 17.38
Unfortunately, i do not have a copy of my BBB receipt. Please send replacement K-cups. Thank you.
Cynthia Soriano
[protected]@yahoo.com
1496 Cornwall Rd
Mahwah, NJ 07430

Im am utterly disgusted to find a peice of tape that may have been wrapped around a finger in my coffee. That person may have had STD or sick even I noticed it after I drank half my coffee. I want to see this resolved. Again to have tape in coffee. Not knowing is that person gas a sickness. I am grossed out to my stomach. Worse of all the cup with the tape was taken right bavk to same location and was to call the owner. How is rim Hortons have no sanatation rules.

I sent a complaint on Aug 07, 2017 but still no one reply me.

Long story short, on Aug 06, 2017 at 10pm We purchased bagels n drinks in store @Store 1205 (2 Rue Racine, Casselman, Ontario K0A 1M0), then we ate in the car while we were driving back to Ottawa.

We found out the bagels that my 4 and 9 yrs old boys having were totally unacceptable and extremely disgusting, those were way over burnt. Since it was too dark and kids were hungry, they mostly ate the whole Black Burnt Bagel.

I felt very upset and angry about the service, I live Tim Horton's, and I trust the quality, but those Burnt Bagles are make me n my family really upset and mad.

Elizabeth

I purchased a dozen donuts at the Tim Hortons in Clinton Township, MI on Garfield and 17 Mile road. I asked it to be packed 6 and 6 instead of 12. They charged me for 2 half dozens. Dozen is 7.99 and half dozen is 4.99. None the less they charged me 9.98 for a dozen. So $2 for a separate box. They would not budge because i asked to package my dozen into 2 separate boxes. Not good business sense! A dozen is a dozen if i purchase them in 2s, 4s, or 6s. Wasnt like i purchased them in separate transactions. I wouldnt mind if they said they would charge me 50 cents or something for a box or put the other half dozen in a bag. The supervisor said that is how she was instructed to handle this. Wont see me at this store again! Maybe I should just go back to Duncan Donuts.

I am a long time, very regular customer of Tim Hortons. I recently purchased 2 of your mugs, one grey, and one marked 1964. Both come with plastic lids which are inserted into the cups. No disrespect, but what a stupid idea. Were these mugs ever tested? I got burned with one, though luckily not bad, and wrecked a jacket. And the other spilled on my car seat. I have many of your mugs, and thermoses and enjoy them all but these. You should stop selling these mugs, and try to offer replacement lids for those already purchased. I look forward to your response.
Respectfully,
Kevin Hogan

August 8, 2017

Attention: Head office complaints department,
I am writing you this email as a long-time customer of Tim Hortons, and, as a frequent user/customer of the drive through. On 2017-06-26th while utilizing the drive through at 7311 Pin Oak Dr.  NFO . L2E-6S5,  I experienced minor damage to my vehicle while navigating the drive through lane.
To be clear I was driving my personal pickup truck (which is in itself a tight maneuver due to the limited width of the drive through lanes) I heard a scraping sound while negotiating a curve. I of course, was initially embarrassed and did nothing hoping no one noticed. However upon stopping to inspect the nature of the scraping sound, noted some minor damage to the lower half of my passenger door (picture attached) I returned to the drive through and noted a rock was in the landscaping bordering the drive through and was in fact protruding into the lane. Initially I spoke to the staff but they said there was nothing they could do so I left. A few days later upon my return [protected]), I saw that the same rock had been removed and there was pylon’s and tape in position to assist drivers navigate this same corner. I was left thinking that had these same precautions been in place just 2 days earlier I would not have experienced this damage.
As time permits I have had the damage assessed and now bring this to your attention as the cost is not “minor” at all. As a reputable business of high ethical and moral standings I request your assistance in repairing my vehicle. The fact the rock was removed and traffic cones replacing it, serves as an admission that it was in fact a hazard and so as to prevent further incidents such as mine, it was removed. At this point I am hoping this can be resolved between “us” but should you dismiss my concerns without action, I will be forced to seek legal counsel.
I can be reached for further details or to discuss repairs. (photo attached)

Sincerely,
Rosemary Muraco

11684 Sodom Road
Niagara Falls, ON
L2G 0T2
[protected] cell
[protected] Res.

Aug 7, 2017
Promenade Mall, Thornhill

Went to ask for employment application. First gave look to gentleman and asked how old is he? When she heard 60, her response was we are not hiring at this location because he is 60. I asked if there is barrier at Tim Hortons? When I called head office, head office lady said They do not have anything to do with this kind of behavior. this is totally up to Restaurant owner.

This man is full of energy and walks up to 6km every single day. Tim Hortons should put age limit when putting up hiring sign.

We went through the Tim Horton's drive thru at the Hwy 7A Port Perry location on Saturday August 4th around 7:15am and ordered three breakfast sandwiches, hash browns and coffee which came to $22.79. We drove away with our purchase and several miles down the road opened our breakfasts. My husbands sausage croissant sandwich was burnt almost beyond recognition! Where is pride in our work? How could anyone serve something like that. Since we were under time constraints we could not turn around. Coffee was lukewarm and the BELT did not have a tomato, had 3 scraggly pieces of bacon and a dark green slimy thing which we think was suppose to be lettuce. We live in Port Perry and go in to this location for coffee which can take 20 minutes to get. My husband was behind a woman in line recently who said she was from Tim Horton's head office who could not believe how slow the service was even though there were 14 employees. Whoever has this franchise should have it withdrawn. Turns me off all Tim Hortons. We will have to find somewhere else to go.

Warren pa 16365 has the worst service and messing up orders left and right. Get my ice capp with crap all over the lid, old cold hash browns and a cold sausage biscuit... My boyfriend orders dark toast and they can't even get that right ...its either old or not right one. We been going there every day past yr and past month its Hetti g worse and worse... Very disappointed... I'm not even a reg coffee drinker I got addicted to ice capps living in NY ... Tim Horton's was o my place we will go... But after today NO MORE...😡