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1.2 3014 Reviews

Tim Hortons Complaints Summary

108 Resolved
2902 Unresolved
Our verdict: If considering services from Tim Hortons with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Tim Hortons reviews & complaints 3014

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6:20 pm EDT
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Tim Hortons Drugs in their coffee

I would just like to say that I think that tim hortons puts drugs into their coffee the only reason I say that is because All of my family member's and some of my friends just gotta go and get more and they just keep coming back and keep on going back and I find this really suspicious and I think that they should be closed down all over the nation frankly I hate all of tim hortons food and drinks. Like c'mon iced coffee or cappachino's like thats more dairy queen or Mc. Donalds If you people like tim hortons so much then worship them but I say they put something in their coffee that makes it so addictive sure people have told me oh maybe its the caffine I say it must be drugs, If you think you need coffee then go to wendy's or mc. donalds, not tim hortons anyways thats what I have to say

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Ret91
Calgary, CA
Feb 23, 2011 7:40 pm EST

your totally right man! it's is extremely addictive! don't listen to the people who deny that, good for you speaking up! you think for yourself, that's good, unlike others that have answered. tim horton's is in the business of selling crack! the people line up around the block for their next dose! HIGHLY addictive, and they think it's normal to crave it first thing in the morning, because it's legalized in society... it's like any other drug, once your hooked, they've got you!

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Harleen
Toronto, CA
Nov 15, 2010 12:53 am EST

Oh wow...you're a ###.

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7:40 am EDT
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Tim Hortons service

Ordered a breakfast sandwich inside as drive through was busy. Waited 15 minutes for sandwich, after that all counters were free and there were no customers waiting besides me. Went up to the cashier and asked about it. She went to investigate and asked the sandwich girl if she made it, she said she did, so the first response of the cashier was that I must have taken it already. I didn't. Since I already "took it", they would not make me a new one or give me a refund. Yes I wanted to rip Tim Hortons off for a 2$ sandwich. Jeeeez.

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jinnycolburn
Lockport, US
Oct 02, 2010 5:20 pm EDT

3 orders, none of them right. I ordered chicken salad on a toasted roll& coffee in a mug with cream doughnut. what I got was egg salad on a cold roll, coffee in a paper cup, and a Bavarian cream doughnut.

my friends both ordered ham & Swiss sandwich without tomato.. guess what.. tomato on both sandwich. Neither of them toasted as requested.

you would think they would have got SOMETHING right!

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goughe
Georgetown, CA
Dec 16, 2010 8:38 am EST
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I think you may enjoy this little story of my most recent complaint worthy expierence at Tim Hortons... I should start off by saying I am... well was, a frequent daily Tims customer (3x daily give or take.) That being said I think you can imagine how I had thought of their service before and that besides being falsely accused of harassing an elderly couple outside a location in my hometown when I was 16 by a manager, the expierences have been pretty good.

I along with several friends went to tims after the GSP (UFC 124) fight Saturday December 11th 2010. I placed our orders, swiped my card into the POS machine and did my thing before giving the system back to the employee. As she is standing there in her own little world the machine is beeping like CRAZY, getting a little annoyed, I tell her that she needs to press the 'Ok' as that is what the system is prompting her to do. STILL nothing, so I point to the OK button on the POS system and say you need to press the button! No sooner do I this the Lady working the drive through comes swooping in and goes nuts saying that she'll have me charged for tampering with their equipement and how dare I touch their machine (she also mentioned biting my finger off.)

All of this being said, I would like to know when pointing suddenly constituted as touching, seeing as how after I handed the POS system back to the employee no physical contact between it and myself was made.

I can assure you that I will NEVER go to Tim Hortons ever again. I have never been more embarassed or outraged in my life.

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lovemusic38
river, CA
Jul 13, 2011 1:15 am EDT

@Laura0786: You didn't have to wait until the line was gone to say that you did not get your sandwich. It may have been possible that someone else grabbed your sandwich with theirs sitting on the counter as well. They definitely can't say at no to something you didn't get. You would have been out of the store if you received your sandwich (unless of course you were eating in) and wouldn't be asking for a sandwich you didn't get. Just wondering: where was the manager or supervisor when this happened? Did you bring it up with them?

@goughe: Even if the lady on drive thru is a manger or supervisor, they don't have the right to say that you will be charged, especially if you didn't even do anything. This is when Tim Horton's needs better training.

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TM2471
Calgary, CA
Jun 27, 2011 9:21 am EDT

I'm terribly sorry for your experience. But as a Tim Horton's employee i would like to say that you do not know how our system works. Debt/master card/tim card transactions at Tims go through automatically and cashiers do not need to press a "ok button." It is you, the customer that ensures the success of the transactions. Now, i know that in your compliant you stated that you swiped your card, but most systems recently have been switched to chip and i was wondering if you had inserted you card instead. If so, the machine might have been beeping because the transaction has been completely, and it was just simply reminding you to remove your card. The card must be removed for our machines to receive your information. If you are unsure of what to do, please follow the instructions on the pin screen. Also, our machines do fail at times, and again i apologize for your inconvenience. If this horrible experience do happen to repeat itself, i suggest that you press the cancel button if possible, and ask to repeat the transaction again.

I am truly sorry for your troubles and we would love to have your business again.

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Clarice W
Petrolia, CA
Jan 02, 2011 3:01 am EST
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Every time i go to tim horton in Petrolia Ontario, they never seem to have decaf. coffee, and that is all i can drink, I am hope you can check into this and find out why Thank you Clarice Wagner

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goughe
Georgetown, CA
Dec 16, 2010 8:03 am EST
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I have worked in a similar role previous to completing my post secondary so it pains me to say this but I don't believe they use common sense or even think for that matter, why would you lie about not getting a 2$ sandwich? You REALLY must have nothing to do with yourself if you are going to sit at tims for 15mins after eating your breakfast so that you can lie and say you never got it. Lol where's the logic in that?

This past Saturday (the 11th of December) four of my friends and I went to Tim Hortons after the GSP fight, we got to the front of the line, I placed our order & swiped my card in the POS system. The cashier stood there in a daze trying to figure out what to do next as the machine was beeping continuously. I politely told her she needed to press the ‘Ok’ button for the transaction to go through and she still seemed lost. I'll admit I was getting a little impatient with this, and I couldn't really leave as I had technically not paid yet as the transaction hadn't been finalized. I pointed to the machine and repeated that she needs to press the button confirming that the transaction is complete, as soon as I do this her co-worker/the lady working the drive through swoops in & goes balistic on me saying she’ll have me charged for tampering with their equipement and how dare I touch their machine.

SINCE WHEN DOES POINTING CONSTITUTE AS TOUCHING?! No physical contact was made after I put my pincode in to the pos system and handed it back to the lady working the front.

I will NEVER go back to Tim Hortons. I have never been so embarassed or outraged in my life.

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5:40 pm EDT
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Tim Hortons Coffee grounds found in coffee

On May 4th, 2010 I ordered a coffee black with 2 sugars from Tim Horton, s in St.-Lin laurentides, Quebec. I got my coffee only to discover that while taking the last few sips, there was a substancial amount of coffee grounds at the bottom of the cup, I almost choked on it before spitting it back into the cup. I went back to the Tim's in St-Lin where I purchased it from and showed them what I had found, and told them that I should get a replacement for this, which at the time they told me they were not able to do that. They made me pay for another coffee. I was very upset about this and will not go back to a Tim Horton's again, as this was not the first time that this has happened, actually it's the third time, it's to bad because I really enjoy my Tim's coffee, but not any more, and I will tell everyone I know not to get their coffee from Tim's, as I will go else where in the future for my coffee. It's sad to see a franchise like this one not care or do the right thing by the customer.

There is only one Tim's in St-Lin Laurentides, where I live, now I will have to go out of my home town to get a coffee.

I would like some sort of response from this complaint.

thanks;
Yvette Willings
you can respond to me at [protected]@hotmail.com

Again this is very unfortunate! good way to loose bussiness.

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11:17 am EDT
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Tim Hortons - Rims already rolled up

I believe that about 80% of the Tim Horton's coffee I buy during the roll-up-the-rim-to-win contest have already been rolled up and checked. It is easy to tell...if the spot where the writing is is looser than the rest of the rim...it's obviously been looked at. I would like to see Tim Hortons investigate how many prizes are won by employees and their families compared to the general population.

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10:10 am EDT
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Tim Hortons Sour ice cap

Went through drive thru ordered Medium Iced Cap. Immediately after I left it began to separate. I stirred it tasted it & it was a little sour and very strong on the coffee. I tried tasting it hoping it would taste different as I continued to stir and it continued to separate. Within 10 minutes it was totally separated and very dark. This has only happened to me once before, I love iced caps please try to get to the bottom of this problem which occurs rarely. Thanks

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Jozef Vojakovic Jr
, US
Aug 31, 2016 4:25 am EDT

I go through Tim Hortons once in the morning for two ice caps and once at night for two ice caps in the last two days before today they have been the same way, sour and cannot get past the first sip without it feeling like it's burning my tongue, I called them and they told me that they needed to clean their machine, try back tomorrow so I did, and everything is back to perfect, that is a problem with that store that you're having problems with not cleaning their machine

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lovemusic38
river, CA
Jul 13, 2011 3:12 am EDT

tell the store to clean their machine once and awhile...

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6:56 pm EDT
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Tim Hortons Customers

I work for a Tim Hortons store and for the most part I am content with the job. But I feel there are a few things that need to be addressed to the grouchy customers who never seem to be pleased. I hate my job when people like that come in, and yes, I fume about it for a few hours after you leave.

In my opinion I give excellent customer service, I am nice to all the customers even if they are yelling in my face I am fairly good and getting orders right but sometimes I make a mistake and have to fix it. I think the mindset of some customers is that "server" means "servant" and we have to cater to your every single need. That if we don't get every demand they have in a quick enough time or as perfectly as they want it that they have the right to scream in our faces or call us "stupid" or say we "can't do anything right". To people that say that kind of thing to ANY server is just wrong. We aren't your slaves, don't treat us like slaves.

If there is a line up that is moving slowly in the store, usually the employee is just as pissed off as you are because usually a slow moving line means they are working alone and understaffed (not their fault). They are under pressure to take the order and make the order for each and every customer.. and a lot of the time the order is fairly large with donuts and drinks included. Funny thing is, people in the line usually aren't sympathetic for the employee, they just think that they are slow and stupid and can't get the job done. There are times where I have been bombarded customer after customer by complaints about how slow the line is moving and have had insults thrown at me. After a few hours of this, do people really expect the employee to be happy-go-lucky and ready for the next a**hole to scream at them?

Last thing I want to address is the abundance of customer complaints, and scarcity of comments. For my store, we are probably the fastest, cleanest, and nicest in the province, yet we still get more complaints than comments. I think the reason is that good customer service doesn't get you any reward or respect because the ONE time you have a bad day, or something happens, that's when people take the time out of their day to write a comment and send it to head office. I am sure that for most customers their experience has been a good one. If people want good service they should reward the employee that gives them good service. In my opinion that would motivate them to keep up the good job. Or at the very least, give them constructive criticism.. like "I think that your store could be a little bit faster if you..." "I like your coffee but maybe you can change..."
Don't just be like "I was in the line forever! Your employees are so slow".

Thats the end of my rant... my job isn't all that bad, because there are the few regular customers who are always nice and respectful who make my job worth it.

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pissedEnvy
Victoria, CA
May 31, 2011 8:58 am EDT

I got quite a few ALREADY ROLLED CUPS... in Victoria bc myself... ###ing annoying

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chevypride98
sand point, US
Jan 08, 2011 5:23 pm EST

customers just have to complain about something. Just cause we are employees at a business doesnt mean we are not human as well and we do make mistakes from time to time. Also just because you see us "standing" around doesnt mean we dont see you there, there could be another issue being dealt with the staff, so cut the rudeness, if employees treated customers the way some customers treat employees no one would have jobs, some customers are just [censor]ing rude

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dennis gould
Forestville, US
Jun 21, 2010 8:29 am EDT

hi my name is dennis gould.i have been a good customer since tim hortons have been in are area i go there two or three times a day if not more i find it very bad service when you stnd at the counter for five minutes and no one takes care of you, thier was no else in the store and no going though the drive window and the six employes were just standing in a circle talking. this happened at the irving n.y. store i am very mad about this it was not the first time but it is the last time it will happen to me.for i will not return to tim hortons again

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11:11 am EDT
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Tim Hortons Rude service

Never really ate breakfast from tim hortons before, but decided to try it (The new bacon looked very good) all was pleasent the first time thru the line. When i received my food it was cold and not fresh. When i pulled back around, the greeter that was running the intercom went from very pleasent to rudely saying "pull around" after i told him that i just ordered a combo and my food was cold. To makes matters worse when i got to the window there was never an apolige, the lady open the window and handed me another bag with only a hash brown in it?And it was just as old and nasty! Needless to say 1st and last time ever stoping at that location for breakfast! With every company struggling for every customer i cant believe how i was treated. . . I understand mistakes happen but its how we make them better that will win over a bump in the road

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NMJH
Toronto, CA
Jun 04, 2011 8:06 pm EDT

Wow! that would really piss me off so much that i would PARK my car and walk into the restaurant and ask to speak with the manger. (i have done it) Let the manager know what happened and tell him its unacceptable and its not what "customer service" is all about. After all you are a paying customer and you are intititled to having fresh and hot food for your money. Not cold crap...and i would also ask for my money back and take my service else where!

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3:16 pm EDT
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Tim Hortons Health food violation

I had ordered a black cooffe and bagle at a Tim Hotons' Drive thru on Herring Cove Road @ 4:45 pm on Sunday March 21, 2010.
As I pulled up to the drive thru window area I see the cashier feeding a Tim Bit to a dog in the Frod F150 truck ahead of me. The dog then licked the cashier's hand and she petted him. The truck paid for their coffees and left.
I pulled up to the window and the same girl then proceeded to hand me my coffee and food. There is no way she had time to go to a washroom and wash her hands before handling my food and coffee. When I said something to her, she stated dogs are clean.
There is a reason health laws do not allow pets in food serving facilities. Reaching out through a window is not an exception to the rule.
I did not accept the food or coffee and left.
I have seen this type of ignorant service before and I am personally getting tired of it. If they can not follow the health laws, at least the basic ones, then it is time to switch coffee sources

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meech123
Kitchener, CA
Jan 06, 2012 2:48 am EST

Plus your food is always wrapped up anyways.
Don't be such a pansy.

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lovemusic38
river, CA
Jul 13, 2011 3:18 am EDT

There are sinks right next to where they make the coffee. There is no way she had to go all the way to a bathroom to wash her hands.

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5:18 pm EDT
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Tim Hortons Hot chocolate = hot water

I ordered a hot chocolate on my way to work (12 hour shift) and didn't drink any until I got there. When I took a sip, I came to find that I just had chocolate flavoured water. The hopper was empty and the employee filling my order didn't even notice. Since it's a 15 min drive to work from the Tim Hortons I could not return the order until my shift was complete. (I cannot leave the property on lunch breaks either) So I threw the stuff out not giving it a second thought.

Once my shift was complete I returned to the Tim Hortons I had purchased the Hot Chocolate from and told them what had happened. The girl behind the counter asked "did you keep the cup?" I replied I had thrown it out at work and did not keep a dirty cup for 12 hours. She informed me that I must keep the cup and "Hot Chocolate" to confirm that indeed I had recieved a bad drink. I told her it was impossible to keep a full cup of dirty water for 12 hours where I work.

Needless to say I did not recieve my money back nor did I recieve a replacement hot chocolate.

Never returning!

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Aubergine
Crescent Spur, CA
Aug 12, 2010 2:04 pm EDT

Good [censor]ing lord. How do you expect the employees to believe you're telling the truth. You were, yes, and this wasn't your fault and yes, you deserved another cup of actual hot chocolate. But for all the employees know, you could be anyone trying to get a free drink. They don't memorize every customer who came in. And anyway, 12 hours? Seriously? C'mon, you can expect to come back for your correct order 12 hours later...most likely the new shift has begun anyway. Ridiculous request, sorry. Please don't ever return, we hate customers like you.

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8:15 pm EST
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Tim Hortons Horrible service

My friend and I placed an order at our local Tim Hortons drive thru. We were two minutes away when we realized our coffee's were not right. We returned to the store and I went inside to speak with the lady who made our coffee. She thought she mixed up the lids, but I asked for two new ones. I wanted to make sure we got the right order because only one of them was decaffeinated. She tossed the coffee's in a sink and said it would be a few minutes to brew the decaffeinated coffee. Her tone and demeanor was very rude. While waiting for the coffee to brew, she complained to her co-worker in front of me about the situation. She thought I was being unreasonable. Her demeanor and attitude was very unprofessional. When the coffee's were ready, she slammed them down on the counter and stormed away to the back kitchen. I know we all have bad days at work, but this was unbelievable. After all, I was the one inconvenienced.

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EmmGee
Toledo, US
Dec 12, 2010 9:17 am EST
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gesserfan... didn't call this guy an ageist? HUGE crime in a socialistic country... Surprised you didn't have him in front of the Crown Ageist Tribunal, to be lynched! How did this one get by you?

And no, he is not being unreasonable. Capitolist companies often do what customers need... it's called customer service. vIt's how to get more and retain customers.

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Jenny Lee
Toronto, CA
Feb 17, 2010 11:59 am EST

The World's worst coffee service belongs to Tim Horton!
Here's my experience:
I went to the Tim Horton store which is located on Front Street and close to Spadina Ave. Sunday morning (Feb 14, 2010) at 10:30. This was also the Chinese New Year and Valentine's Day morning. I went to the store with a very delightful mood, because my family and I had a good plan for the whole day of celebration. I was going to buy a large coffee with couple pastries as my breakfast. The cashier who helped me just happened to be the assis. manager whose name was Syed. But it's just this man who made my day felt like hell after wards!

I asked for some room for milk in my coffee to Syed. He didn't quite get my request, so I asked again. He began to act gloomily. I asked for a cup of fresh milk with my large coffee. I don't usually like those little individual packed milk. Syed said rudely to me that he would not offer me a cup of milk unless I pay for the milk as the same price of a cup of coffee. I said to him that didn't make any sense to charge me on milk. I had the milk at the other Tim Horton stores all the time and it had never happened before I went to the same store. I didn't understand why Syed gave me a hard time that particular morning!? My husband then did the purchasing instead. I was very disappointed. At this time, a short fat woman whose age was about 50, who was working in the kitchen walked toward me, looked like she's concerning about my unhappiness. I told her that this didn't make any sense. Shockingly, she said:"Because you are sick!" to me. I didn't expect I would be thus treated by one of a co-workers in the store! (I would just like to describe her figures, because she didn't wear any name tag on her at that time. She was the short fat woman who looked was working in the back room.) I was very angry by the offensive action. I said to the short fat woman: "I beg your pardon!" "Can you say that again, aloud?" The short fat woman then walked back to me and said:"You shut up!" to me. I told her: "How dare you talk to your customer like this?" Syed then came along and said:"You get out of my store!" I asked him:"What did I do wrong?" He was immediately speechless.

This experience was clearly very unpleasant! I would never compare Tim Horton with any other coffee shop, but as a customer I surely would give some expectations to the shops I choose. Cheap price doesn't mean cheap service or low quality. I believe Tim Horton would treasure its brand and try very hard not to ruin its reputations!

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Jesse Trevino
Colorado Springs, US
Feb 08, 2010 9:06 pm EST

I'm sorry but I have to laugh at this one...
I used to work for the Hilton in Phoenix Arizona, Every day just about the same time of the day we used to get a bunch of Senior citizens, All of the them wanted DECAF we would run out and they were RUDE about having their decaf NOW!...so to satisfy the customer and give them coffee NOW we served what was available Regular Coffee... Talk about “Crack Heads they would be chattering a
mile-a- minute sometimes barley keeping their teeth in their heads...some of them were allergic they would be passing gas and OH LORD ! We always put the new guy to attend to old Mrs. Sanchez, she always insisted on fresh veggies and coffee it's a wonder she never left a stain on the couch.

So just because you see coffee in the orange pot doesn't mean it was decaf and I'm sure you didn't get it the second time around either.

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Martita Bottaro
Hamilton, CA
Feb 08, 2010 8:47 pm EST

I agree the service it is terrible in any store that I visited

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5:32 pm EST
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Tim Hortons - Treatment of employees

I have been working at tim hortons for two years, and this will definately be my last. I am trying to find a job with 40hrs a week, with the shifts. Tim hortons employees do not get treated like humans. First off, I have worked for two locations, in two different provinces. First location I worked with, I loved most my staff and customers. I actually...

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Tim Hortons Poor service

Today I experienced very rude service at the Tim Horton's close by my office.

I approached the cashier and they did not even acknowledge me, rather nodded her head. I asked for 7 x $10 give cards and the person just turned away and walked off. I asked someone close by if they understood (language barrier) and they said yes. Someone finally came by did not look at my and started to process the cards while talking in hindu to another 5 people behind the counter. The manger (I think) just handed me the cards and walked away !

Where were the professional greetings? - Hello, how can I help you today?
Is there anything else I can get you today?
Would you like to try our new XXXXXXX with your order today?
Thank you please come again

ETC...

Just because you hire sub par labor does not mean that they can forget to be polite !

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Timmy's biggest fan
Ottawa, CA
Apr 20, 2013 9:27 am EDT

Omg I'm just confused by the response! So now we can blame costumes for the poor costumer service we get at Timmy's now...wow... Unprofessional I'm hoping this isn't head office responding to this complaint ... If so! Take responsibility for your employees, or franchisees... Unbelievable! If you can't put your issues aside and take care of the costumer service part of your jobs, then you shouldn't be in costumer service... I've been in costumer service all my life and I now own my own business, I have bad days but my costumes have never or will never see that from me... They get all my respect and even when they aren't giving me respect, I still give it to them... I had a few complaints myself, but what's the freaking point, nobody seems to care. I spend 280$ a month a Timmy's and I think I deserve to be heard...

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KateAusten
Toronto, CA
Aug 11, 2010 6:28 pm EDT

You probably did not receive the best service, yes. But forgive the employees as they deal with 100's of [censor]s everyday and being nice can be hard even if the customer is pleasant. As for the suggestive selling, we are technically supposed to do that but like mentioned above, many customers get pissed off that we're trying to sell you more stuff. And seriously, were you SO offended that you didn't get a "Thank you, come again"? Most customers don't even bother to crack a smile, forgive us if we find it hard to reciprocate. Not to place any blame on you, you were not at fault. But the [censor]s ruin it for everyone, unfortunately.

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TimmieServer91
Belmont, CA
Aug 08, 2010 11:53 pm EDT
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I agree they should have been more friendly and greeted you, it's no excuse I know, but it could have been a rough day (again, no excuse, I understand).
As for the "Hi" and "Would you like to try" and etc etc, recently a co-worker at Tim Hortons got FREAKED out on by a customer for offering a doughnut/cookie/muffin. It was so bad that Tim Hortons (that location anyways) wrote a letter explaining what happened, and sure enough 2 days later head quarters contacted the location regarding it. The general manager sent in this letter that was wrote (and signed by the other workers, and 2 other witnesses) about how the customer had yelled at the kid calling him a punk and telling him to shut up while the manager tried handling the customer, and how the parents should smack him and teach him manners (I promise you, he was nothing less than patient and polite with the customer!). Head quarters later contacted them and thanked them for the letter, and that the customer was banned from all the local Tim Hortons for his complete inappropriate behavior.

I guess it bothers me that people complain about Timmies, but never think of how many ridiculous customers we get sometimes? I'm not complaining - we get many more wonderful regulars or "newbs" than we do the rude ones. But it just shows what sort of 'crap' the employees get too.

I do apologize for your bad experience though. Many aren't bad, that I've ever been to! (And I'm not just saying that cause I work at one now :) )

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Tim Hortons Treating me like a slave

I have worked for a few different Tim Hortons across the country and never in my life have i been treate like I have at the one in Westbank, BC. I have worked there for about 3 months. The first lie came when they hired me to be the baker and that never happened. I am a very good worker and the co workers I worked with always made it clear to me that I was, But the morning of November 3 2009, I was alone in the front of the store from 12:30am until 5am all alone I got everything done that I needed to do and then at about 4:15am I got a huge morning rush. The supervisor came in at 5am and said that I must have stood around all night because none of the stock was full and the floors were a mess, keep in mind that this is the busiest store in central BC and I was completley alone. I was doing drive thru and counter by myself . I was treated like I was stupid. I was put on graveyards temporarily or so I thought. I requested to go on day shift because of family issues they told me it would not happen there is lie number 2. I was due for a review and they did not intend on giving to me until the new year. That is unfair everyone is entitled to their benefits and raise after your 90 days. I would definately say that if you can get a job in the fast food industry Tim Hortons is NOT the way to go. They say in there add that they have flexible shifts ###. They do what souits them and remember if they have family working for them it is so much worse. THey are all about them to hell with the employees that they are not related too. I will never ever in my life work for them again. Nor will my husband he quit because of the way they treated him they treat their good employees like ### and the bad ones do know wrong. So if you have any dignity or respect for yourself you will never apply at a tim hortons.

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lil_sister_28
Hanmer, CA
Nov 30, 2009 7:19 pm EST

hi there! I have to say i completly agree with you and i have to say i find they are evn worse with the student employees! the one i worked at was in (Hanmer) sudbury, ON and they also treated me like slaves and i stayed later some shifts since we were short staffed ALL the F***g time! they never gave me my raise, and i was initialy hired for cleaning with the condition that within 3 months maximum i would be at store front. 6 months later, after i handed in my resignation and treathened to quit, they FINALLY put me store front and agreed to change my hours. WORSE of all i had ask for a leave of a month until my exams would be over since i was dealing with alot of stress and was falling a course due to the extentive hours they booked me to work and all the owner had to say was "learn to live with it!" i was "let go" a month ago reason being that i had served a bad coffee since i had a nagging customer who refused to wait till the decaf would finish brewing (keep in mind i was at counter and drive thru was supposed to do it since counter wasn't busy enough for decaf) and so i served him what had finished brewing. I watch the video in witch the manager told me the customer claimed i was rude to him, obviously a false accusation since my mom even looked at the video and u can't even see any sign of this! All this to say that tim hortons are way too worried about what the communitee thinks and they forget that the employees they treat like ### are the ones that have friends and familly who, shockingly enough ARE PART of the COMMUNITTEE!

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koreerok
ktown, CA
Nov 08, 2009 2:37 am EST

Thats really too bad that you had to go through that. I worked for them for years (faithfully) 40+ hours a week. I have never been treated worse in my life. I didnt get a review until I had worked there a year and a half, and then it was only ten cents. And I was a hard worker that knew the store inside and out and always performed my best and showed up for shifts. Never mind the emotional and sometimes sexual abuse that happened everyday.
You will find something better and deserve it!

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Tim Hortons - Denial of order

I went to Tim Horton's this morning to get some breakfast (in a rush I left my own on the counter at home). I went into a store I passed everyday and ordered a tea and a plain Croissant toasted with lite cream cheese. This is something I've ordered many times at other Tim's. The girl at the counter stared at me so I repeated myself. She then tells me that...

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Tim Hortons Argument

visited tim hortans yesterday afternoon for the first time.when i entered there was an employee having a argument with a costumer. the employee was being very rude and abnosioux .and was asked to shut up that he was being very annoying and needed to chill out. the employee became very angry and picking a fight with the elderly man saying he was going to come over the counter and knock him out. pointing his finger and swearing at the man. i was very shocked and disturbed by what i was seeing. that is no way to talk to a costumer. that is totally wrong way to act when working with the public. what a first empression to visiting the store. that employee should be repromanded for his actions.

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What were you finking?
Kent, US
Sep 19, 2009 1:04 am EDT

Wait a minute, in your other letter to "Tim Hortan", you say you were there last week. But in this one you say that this was your first visit. I think you have it in for someone there. Maybe you should stop writing crank letters.

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What were you finking?
Kent, US
Sep 19, 2009 12:01 am EDT

Perhaps he didn't like the costume. When I was little, my mom dressed me up like a rabbit. I got pretty mad, but I was only 3 so I couldn't do anything about it. If she tried it now, I know I would yell about it.

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Tim Hortons Wacko worker

When visting tim hortans store last week. There was a wacko man named dave working behind the counter. He was very loud and annoying. He was making all different kinds of voices to answwer at drive thru. Telling people that the coffee has liguid crack in it. This was very disturbing to me and im sure everyone else who comes in contact with him. I will not be returning to there anytime soon. That is very poor service to have to listen to something like that. The manager and owners should be embarressed to have someone like that working at here place of business.

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What were you finking?
Kent, US
Sep 19, 2009 1:06 am EDT

I think Dave may have slipped a little too much liquid crack into someone's coffee. I hope he at least charged you for it.

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Tim Hortons Verbal and physical abuse

I worked for tim hortons starting june 2008 shortly after that the verbal abuse started when I asked the owner if management was entitled to our tips.Ed Zaparanuik replied no from there on Lynn our assistant manager, stareted with the verbal abuse. She talks behind staff members back has no regard for our times at drive thru.Chantal pointed out times were important, Lynn one day yelled at me in front of customers that they were not.For instance talking behind staff members back I'd come back from a break Jen approached me and say "Lynn was askin where the queen bee of drive thru?".Jens reply "who's that'", Lynns reply "Nicky(Nicole)".So the verbal abuse cotinues, I asked my manager Darlene to help fix th problems with no action taken.I approached the owner Ed nothing was done, so from sept. 2008 to april the verbal abuse continued.Again I approached Darlene our manager she said "she was ###ing sick of this ###". and that Ed's wife Sandy would come and talk to Lynn and I. April 7th I was workimg drive thru when our creamer ran out, Iwent to the back Lynn was fixing a broken creamer. I went to put my container down LYNN DECIDES TO PUSH ME SO I PUT THE CREAMER DOWN AGAIN SHE PUSHES ME AGAIN. I asked Lynn what the problem was.She replied "there's no room to do 2 creamers her." I replied "since when". Also the baker Marshall was working and witnessed this, I then went in Darlenes office and explained I've had enough of the verbal and physical abuse . I went back to work and when my shift was done I wrote a incident report. I took Darlene's word that it would be taken care of. Sandy, Ed's wife would come talk with us, NEVER HAPPENED! So 2 months later a customer came thru drive thru in the mornin which Lynn was working.Later in the day the customer came back and asked to speak to our managerto make a complaint about Lynn. After that for no reason I was hauled into the office S ANDY FINALLY MADE IT TO TALK TO ME ABOUT 8 MONTHS OF ABUSE!In 1 hour I was to make a decision to quit or transfer stores, OF COURSE I WAS IN TEARS.Iwas obviously upset and in no state of mind to make a clear decision so I agreed. I WAS IN TEARS FOR MOST OF THAT NIGHT WHICH IS VERY UNFAIR TO MY 3 YER OLD DAUGHTER THAT I WAS STILL UPSET FROM THE WAY I WAS BEIMG TREATED. The next day phoned and made a dr. appointment which he suggested stress leave, my Dr. then decided it was in my best interest not to return to work for the same employer who owns all 3 stores in Prince Albert. I finally received a phone call from CHANTAL THE DISTRICT MANAGER AND EXPLAINED WHAT HAD HAPPENED SHE SAID "I SHOULD GO TO THE R.C.M.P.". I was shocked I waited patiently for some action to be taken and ther has beem none.I was in TIM HORTONS WHEN THE VERBAL AND PHYSICAL ABUSE TOOK PLLACE WHY WOULDN' THEY HAVE TOLD ME THIS IN THE FIRST PLACE?This is just a portion of the 8 months of abuse. I pray that any one would not have to work under these conditions thank you.

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larissamay
Edmonton, CA
Feb 07, 2010 11:31 pm EST

Same thing happened with my sister, one of the supervisors treated my sister bad, he swore at her, sexually assaulted her etc. She told the managers but they didnt do anything about it.

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Tim Hortons Bee in coffee

I ordered tim bits but had to exchange them because they were hard and stale. The tim bits that were given to me next had a fly on it, that too was returned. Then while finishing my coffee I looked at the bottom of my cup and there was a huge bee at the bottom of my cup. When I told the manager she was very rude and gave me my money back, I told her it was not the money, she replied "what do you want me to do?"

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Aubergine
Crescent Spur, CA
Aug 12, 2010 2:06 pm EDT

What DID you want her to do? Did you show the manager the bee? 'Cause if you didn't you could've just been anyone trying to get free stuff or something, as far as the employees and manager knew.

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Tim Hortons Employees treated poorly

Hi
About 5 months ago i had decided to leave the gas station attendant job at the gas station i was working at, & left to join the Tim Hortons we had in the same building.
I left because of the promise of more $, the guarantee of more hours & insurance after 3 months plus a raise...
Well if i knew now...haha
I am admitting that i had made the mistake a few times of saying to a regular customer:(I'll pay your coffee 2 day) & I would usually pay with my tips, but it had happened during the morning rushes where i forgot. I am human!
Now instead of the manager coming to me & letting me know I had forgotten...she said nothing & well honestly did the same...
About apparently 2 months later the 14 th of july to b exact...I'm told that I'm fired.
Like i said i admit to making the mistake of forgetting to pay...but what came afterwards wuz a surprise to me.
Now the coffee issue was dealt with & well I'm out of a job. I had spoken to the owner & the manager was present...But 2 days afterwards I find out the manager is saying that there had been money that had been going missing over the past lil while & started telling all the employees that it was obviously me, that im a theif ect...

The worst thing about this is that i find this out through my roomate who i worked with.
Now I had spoken to the owner again & he said he haden't heard anything about that & if it was me he would know cause they have a surveillance system...
I never saw the raise, or the insurance that Timhortons promises...
I slaved in that small restaurant...made them pass their audits in the kitchen, my x manager even told me ( if u werent here we would of failed).

Now I've worked in restaurants on & off during the past 16 years that i have been working...
I have never experienced this type of ###!

If u r thinking of working at Tim Hortons...think long & hard.
the promise of tips could b interesting...but in the long run u may get screwed...because u made a few mistakes & your manager is as stupid & non caring as mine was, You'll be in for 1 hell of a ride...

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happily qiut
French River, CA
Aug 18, 2010 12:03 pm EDT

I worked at a Tim Hortons in Grand Bend and we had to phone the cops one night because i was sexualy assulted by a drunk and the baker was threatend. When they came at 5:30 in the morning the manager loked at the cops and told them to get the F off the property because they were blocking drive thru and effecting their times...

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MTee
, CA
Nov 27, 2009 12:00 pm EST

yeah..i work at one too, and everyone is so kind; including the manager, and assistant manager. But god, our store is one of 4 stores that is owned by the same owner. For some reason, the manager from the other store comes in and checks in on us all the time, and every single time she has to be yelling. I mean honestly, she doesn't know ###. Yelling at employees doens't make them work better, if anything it'll just make it worse. She has no respect for anyone, but then again not even to herself. She's the fattest ### on this planet. She has even threaten a worker for speaking their mind. No warnings or anything. Really, how irresponsible is that? She wanted to fire her out of pure anger, not because she did anything wrong. And shouldn't she listen to the employee? She's complaining about work, how everything is done so wrong, and is unfair to us workers. Seriously, working in the business for a long time, she should understand at least something.

So if you'relooking for a job in the Tim Hortons business, seriously don't waste your time. You'll be making money yes, but not that much.

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Tim Hortons poor service poor poor

After purchasing a chicken salad sandwich on a white bun and a tea black with the bag in this is what i actually recieved a toasted chicken, tomatoe, and lettuce on whole wheat, i didnt recieve the milk and sugar for my tea like i asked for either. When i returned to the store the long haired younge punk that claimed to be a supervisor (I serioulsy doubt he can supervise himself taking a pee much less a coffee shop) he would not return my money unless i produced a receipt for my purchase. . . Lol has anyone ever been given a receipt going threw the drive thru?
Tim's service is as usual in the drive thru. . . Its a joke
And they have the nerve to up the prices again. / . .
We should all boycoytt tim hortons just for a weekend. . . !

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MrFawkes1605
Akron, US
Jul 29, 2010 8:40 pm EDT

Dan-
Oh God forbid the employees have a place to park. 2nd, there's no way they screw it up 50% of the time without there being a problem on YOUR end. Either youre not talking loud enough or you're saying your order wrong. And you should not complain about how many people it takes to do a job if you have not tried that job yourself. You, sir, are a [censored], and people like you are the reason I feel society is going down the [censored]ter. Too many ignorant people complaining about things they are clueless about.

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Dan Vachon
val des monts, CA
Sep 26, 2009 11:49 pm EDT

Hi, i have a few complaints, the first is Why are there so many working in the drive thry? They ask for my order, they punch it on the monitor you's think it would be rare to screw up an order, they do more then 50% of the time. 2nd complaint, i go to a Tim's almost every night in Gatineau Que. and a lot of the times the parking is packed, i mean no room at all in the parking, but you look in the restaurant and there's about 5 people in there, I think they rent parking spots, so where are paying customers suppose to park!?

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Laval
Laval, CA
Sep 05, 2009 6:13 pm EDT

I live in Laval QC. the TIM HORTON'S on Autoroute 13. The washrooms are digusting the toilets are not functional most of the time, plus the coffee was very cold. I hope these complaints will be taken care off.

JGraceyStinson
JGraceyStinson
Orillia, CA
Aug 07, 2009 5:20 pm EDT

Um, we've never received a receipt from Tim Horton's - not in the store, nor in the drive through.

You should complain to the fanchise office.

I like their coffee...not so much their chicken salad. It's yucky. They have no clue how to make chicken salad right. And never eat their egg salad either. ugh.

Timmie's is good for coffee, hot chocolate, muffins and bagels. The rest, I wouldn't eat. But the service is becoming noticeably poorer beause franchise owners aren't training staff properly. Out of the dozens in our town, there's two (two of the oldest outlets) where we can count on good service. The others can't even seem to get a coffee order right.

Tim Hortons In-depth Review

Location and Accessibility: Tim Hortons is conveniently located in various areas, making it easily accessible for customers. The establishment also ensures accessibility for customers with disabilities.

Menu Variety and Quality: Tim Hortons offers an extensive menu with options for breakfast, lunch, and snacks. Their freshly brewed coffee and specialty beverages are a highlight. The use of quality ingredients and careful food preparation ensures a satisfying dining experience.

Pricing and Value for Money: Tim Hortons offers competitive pricing compared to similar establishments. Customers can expect value for money with generous portion sizes.

Customer Service: The staff at Tim Hortons is friendly and attentive. They efficiently take and deliver orders, ensuring a smooth and pleasant experience for customers. In case of any concerns, they promptly resolve them.

Cleanliness and Ambiance: Tim Hortons maintains a clean and well-maintained dining area. The seating arrangements are comfortable, creating a pleasant atmosphere for dining in.

Speed of Service: Tim Hortons provides quick service for both drive-thru and in-store orders. Even during peak hours, customers experience minimal waiting time.

Loyalty Program and Special Offers: Tim Hortons offers a rewards program for frequent customers, allowing them to earn rewards for their loyalty. Additionally, they regularly provide promotions and discounts to enhance the value for customers.

Online Ordering and Delivery: Tim Hortons has a user-friendly website for online ordering, making it convenient for customers to place their orders. Their delivery service is timely and ensures accurate order fulfillment.

Community Involvement and Sustainability: Tim Hortons actively participates in local community events, showcasing their commitment to the community. They also prioritize sustainable practices and environmental initiatives.

Overall Experience: Customers are generally satisfied with their dining experience at Tim Hortons. The consistency in food quality and service contributes to a positive overall experience. Many customers are willing to recommend Tim Hortons to others.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service that caused the issue.
  • The date and time of the incident.
  • A clear description of what happened.
  • Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
  • Steps you have taken to resolve the issue, including any contact with customer service.
  • The company's response or lack thereof.
  • How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
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6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.

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