Tim Hortons
reviews and complaints

I visited the Tim Hortons on the way to work. I ordered an ice capp and a cookie. When I got to the window to pay, the workers were having a conversation between themselves they barely acknowledged me.The one lady told me how much it was. Gave me my two things by pretty much shoving them at me. They didn't say a word to me other that what I owed. I found it very unprofessional and rude and I'm never going to visit that location ever again.

A friend and i were chatting in this branch. We ordred, ofcourse. Drinks and food. We didnt notice the time and didnt realize that we were already staying for two hours, until a guy wearing casual clothes approched us rudely saying "you have been here for 2 hours. After u eat u should leave." - not the exact words though but this was his point. He did this twice, few mins gap. We looked around and there were few unoccupied tables. This is a coffee shop and people normally stays in a coffee shop longer than fast food restaurants. And if they want us to leave, they could have approached us nicely instead of making us leave like we're his tenants who didnt pay him for months. He is and indian guy. Feb 15, 8pm UAE time.

East indian owner ask manger to go around search people pocket

We ask them to check the camera before accuse everyone

I am a realtor and my wife a fin. Advisor in bank / we went for a quick brkfst. And 2 manager came to our seat put their hand around us and said if we have item in my pocket, meaning we are thief.

They pologize after cheking the camera and say the east indian lady ask them to ask customer what they have in their pocket

A group of retired persons visit tims every day and sometimes we stay too long but are never called on this. Sitting at a table we say a new product on the tv in the store so being near supper time a few of us ordered the chicken fingers.in the advertising you see three large pieces of chicken in a squar container and a round small bowl of sause. What we got was something all together different. We got one piece of chicken cut into three piecees and put into the same paper shell you get a hash brown in and a kraft small container of bbq. Defnetly not what is shown on tv. I took photos of the order and put on line. I send a complaintto consumer affairs. Am sorry I am not very good with computers so canot get photos for you here from my phone. Easy fix would be to have a weight for each order all across the chain. With what happened with foot long sub atsubway this is a stuid thing to do. Chicken was ok but not what you are shown on line... Name Donald Feener der lake nl. Gmail. [protected]@gmail.com phone [protected]

I work nights and finish my route 6 days a week in Westlock around 6:30 am. I usually go to the Tim Hortons every morning for a steeped tea and a yogurt.
Last week I bought a yogurt parfait and there was literally 2 blueberries and a small piece of strawberry on top of the yogurt. The cup was filled less than halfway with yogurt. With the granola it came to just half. Today there is more berries but still very little yogurt.
In addition the ladies bathroom is filthy almost every day. Today was my 3rd morning in a row here and the bathroom hasn't been cleaned. I actually took pictures of it and will do the same tomorrow to keep a running log of when it might be cleaned.
I have always maintained that you can tell how a kitchen is kept by the cleanliness of the bathroom in an establishment. And the pin pad and area is also dirty, the front isn't maintained any better. I took a pic of that too.
Lastly, the last 3 Boston creams I bought had only a dime sized amount of cream inside. I don't expect it to be full but at least enough to taste it would be nice. I don't know about you, but I am so tired of going to Tim Hortons and spending $10 and getting poor value. It's not just this location. I notice the food quantity and quality is less and less in the city as well. This location in Westlock is the worst however by far. Even the soap dispense, mirror etc were dirty, 1 week dirty, not just a days worth.
If this place doesn't improve its hygiene going forward, I plan to write a letter to the local paper, the health inspector and the town citing how unfair that big box business is crushing small local businesses and when becoming monopolies ripping the locals off for food value and basic clean facilities. I am disgusted.

I downloaded the Tim Hortons App and put $ 100 in that app few weeks later my balance was 0 and it was suppose to be around $ 70.00 .
I called customer service to help me with that, but they were clueless about how to find out what happened to my app, and they said we will get back to you within 7 to 10 business day. and now almost a month and still no one getting back to me.
I called today again, to talk to a supervisor or a manager but there is no one wants to talk to me about my issue, as the customer service Rep. said, and he said I will have the IT department to contact you within 7 to 10 business days.
it looked like they have no respect for people's time
very very very disappointed,

Dear Sir,
This is maria ignasious from india. I got job application in various departments in Tim Hortons company. I sumitted my resume and certificate. They provided me a job post and many things we transacted regarding job offer letter, agreement form, etc ., but now the message abruptly stopped. Kindly make me clear whether its fake or real. Because i got mail from CEO. If need i will forward all the mail i got
- Maria Ignasious

Went there this morning and order the 2 for 4.00 sandwiches. I tried to ordee one with no egg and the other with no cheese because if health issues for the people i was getting them for. I have ordered them like this before with no problem. Well this cashier said they can no longer do special orders because corporate said so. I dont understand why this is an issue . Its not costing them anymore to do so. In fact its saving them. We go there alot for coffee and donuts as a company, we usually like going there but this is just nonsense.

I have contacted this company 3 times now without getting any compensation or a resolution about the same problem. Very frustrating to say the least.
Why does a store sell the same product for a different price depending on who takes your order? I know different stores can vary in pricing but this is the same location. How come I can come in on a monday morning and order something and pay $3.91 it turn around at 8:00 at night and pay $4.23 for the same product? Please explain how that is possible.

Not a satisfied customer.
Lori babin

I have 3 active cards registered on your system. [protected] is the card I'm having problems with. All of my cards are on auto reload and this card was working fine up to about 2 months ago. Now it has zero balance and I have to go into website and reload and go through the process again. I'm sorry, but your card system is very sporadic when it comes to reliability. I've incurred probable 2 or more hours on the phone over past years trying to get things straighten out - half the time I cannot understand your CSR's due to language barriers and the remainder is spent attempting to login. Your IT system should be able to detect the locale my IP is coming from and take me to the Canadian site. Not happy!

I worked for Tim Hortons Gina Kron was the franchise owner. I was fired for having no baby sitter for my kids a few times and Adrian Nutt was my manager and he was very nasty and sent me home and then fired me through text message I was contacted by Gina and Andrea to come back the next day to work and I was on probationary period and had to work for three months with no call offs but i couldn't commit to it because of my kids I end up being fired anyways . Prior to that I started off in the fredonia store where i was bullied and talked about on the floor numerous times by Liz who is now a supervisor and Brenda and Shara. The three of them used to talk about me and managers did nothing about it. They let too much [censored] slide and dont care about their employees worst place ever

These new lids are garbage they dont stay on and leak all over my vechile. 😠Please go back to the old ones. When employees put coffee in the trays the lids pop off and they dont make sure they are on. Been burned by hot coffee a few times now. Not a very happy customer! Go back to the old lids please. Tired of employees who dont care about customers and having coffee slopped everywhere.

The service at the exeter, ontario location is horrendous. Long line up forming and nobody coming to help. When someone did she was miserable. Like we're interrupting her. I only come here because it's the only coffee shop in town. If there was anywhere else to go, trust me, I would go. One of the staff was handling buns and bagels with her hands. She should be wearing gloves.
In short, I would never recommend this location to anyone.

Order a set of NHL teams quickpay card from head office in Oakville in 2013. Each card had a balance of $15. No expiration date & no dormancy fee was stated on the back. Now wanted to give the cards to my son to use. Check the balance...$0. Called head office & was told if any inactivity on the card for 2 yrs or more, card will be de-activated & all balance forfeited! That was not what is said on the back of each cards! Any help to fight Tim Hortons on this would be appreciated.
32 cards X $15 = $480. I call this THEFT!

I was anxious to try your recently advertised chicken strips. The Ad shows 3 large pieces of unaltered white chicken meat. Boy was I disappointed! I was charged $5.79 for 3 small pieces of chicken that did not even cover the bottom of the box! And, the meat was nothing more than a pressed piece of breaded mush.
I showed other clients at the Tim Hortons location and they were disgusted with what they saw!
I can't believe that you expect to have return business when stuff like that is served to consumers.

Daniel Schwartz, I am writing a complaint about all Tim Horton restaurants' use of plastic lids, plastic straws, cutlery, and other single-use plastics. Only a small fraction of plastic is ever recycled. Meaning that much of it is thrown in the trash, which is the case at most of your restaurants. I would like to inform you that these single-use plastics that are used in your restaurants are being thrown away, and eventually end up in our oceans and water ways. This is causing the death of millions of land and ocean animals. While it is nice to see that some of the plastic used in your restaurants is recyclable, it is important to note that plastic cannot be recycled infinite times, and it loses its quality. This means that some of those recycled plastics will also be thrown away, as they can't be recycled again. Daniel Schwartz, I urge you to consider using alternatives to single-use plastic. For example; paper cups, paper straws, bamboo cutlery, and biodegradable "plastic" made of 100% potato starch.