Menu
Tim Hortons Customer Service Phone, Email, Contacts

Tim Hortons
reviews & complaints

www.timhortons.com
www.timhortons.com

Learn how the rating is calculated

1.2 3014 Reviews

Tim Hortons Complaints Summary

108 Resolved
2902 Unresolved
Our verdict: If considering services from Tim Hortons with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Tim Hortons has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Tim Hortons. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Tim Hortons reviews & complaints 3014

Filter reviews by rating
5
0 review
4
1 review
3
0 review
2
1 review
1
2 reviews
Sort by:

Newest Tim Hortons reviews & complaints

ComplaintsBoard
D
4:15 pm EDT

Tim Hortons service and fall accident

I was at your hurontArio and bovaird location in Brampton Ontario, and fell inside your location due to wet floors. I only came inside due your drive through debit/credit was out of service. But your inside machines were working. I ask if tap could be used at another cash to process the order and drive through said no. But the manager inside said yes it could of been done after my fall.

Please contact me
[protected]@lvlomas.com

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
M
9:51 am EDT

Tim Hortons sandwich

Tim Horton's has always been one of my favourite places, but my last experience at Toronto's Pearson International Airport has left me with a rather bitter taste. Before my long flight to Europe on May 5th, I wanted a quick meal, so after clearing security, I went to the Tim Horton's for a coffee and sandwich.
I ordered a dark roast black coffee and a turkey sandwich, paid for my order, and was surprised to be told by the lady at the cash register that I should pick my sandwich from the fridge... I asked if I can get a freshly-made sandwich like I always do at Tim Horton's, but I was told that this is the way this Tim Horton’s operates – pre-made sandwiches only. I asked if it would be possible to get my sandwich toasted, but the reply was that the sandwiches can only be microwaved...
Disappointed, I took my order and found a seat. I opened my sandwich and took a bite... the sandwich was soggy, the lettuce was wilted, and it did not at all taste like a Tim Horton's sandwich. I started examining the packaging and realized that I was sold this sandwich 2 minutes before its expiry time, and by the time I started eating it, the sandwich was considered to be expired.
I took my receipt and expired sandwich back to Tim Horton’s for a refund. To my surprise, the clerk offered to make me a fresh sandwich on the spot… so it is possible to make a fresh sandwich at this coffee shop... At this point, however, I had completely lost my appetite, so I just asked for a refund.
To return my expired sandwich and get a refund, a Manager had to be called, and it took her at least 20 minutes to figure out how to give a refund.

Whatever happened to Tim Horton’s "always fresh" slogan? It most certainly does not apply to the Pearson Airport Tim Horton's!
I bet that during this time more people at that location had been sold soggy, expired sandwiches. I hope no one got diarrhea and was forced to deal with it on a long flight to wherever they were going.
This was truly a terrible experience, and definitely not up to Tim Horton's high standards.

Read full review of Tim Hortons
View 0 more photos
Hide full review
ComplaintsBoard
I
11:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons rude manager

pickup 2 doz donuts and muffins paid with purchase order and asked cashier for a receipt she wasn't sure so went and asked manager he came out he was cranky and spoke to me in a condescending manner. He scared the cashier with his aggressive demeaned poor child. I left I wasn't about to lower my standard. he was rude. So what do I do buy my meeting food somewhere else.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
D
7:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons stealing gift card balance

The people who work at Tim Hortons stole money off of our gift card. Today (Wednesday, May 24th, 2017) my mom and I went to Tim Hortons to order something to eat. When we placed our orders, my mom proceeded to pay with a gift card. It was a new $50 gift card and we had already used it 4 times to buy steak and cheese paninis. This time, we bought the exact same thing as before. $3.59 was on it earlier when we went in to buy the food. When my mom swiped by gift card to pay for our food, the cashier said that there was no more money left on it. We talked forever and the cashier said that there was nothing they could do about it. Someone has had this exact same thing happen to them before too. We would not recommend getting the gift cards there. Is there any way this could be solved?

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
A
2:43 pm EDT

Tim Hortons service and food options

To whom it may concern,

Today is May 24, 2017 and this complaint is regarding today at approximately 1255pm.

There is a Tim Hortons located at 4151 4 Ave S, Lethbridge, AB T1J 4B5 to which myself and many of my co workers go to as its close by and its a healthier option than others around. Whenever I go, regardless of the time it seems like they are always out of something, specifically regarding their soup. Tim Hortons offer a wide variety of soups such as bacon potato, cream of broccoli, chicken noodle soup, vegetable harvest, wild turkey rice, chili etc. Today out of all those options I have listed off, they ONLY had chili, harvest vegetable and 1 other one which I don't recall ( I believe it was mushroom?). Both my friend and I wanted the chicken noodle soup, this was only 1pm in the afternoon, lunch time and they only have 3 options available? Let me also mention, my friend and I placed 2 different orders, 2 different bills and paying separately, they decided to cram a turkey BLT sandwich, a chili and a vegetable harvest soup, with 3 spoons(not sure why I needed 3) and 1 knife with a few napkins in 1 small bag. The bag was ripped and so we had to sit there and check out order to ensure it was correct as its usually not, asked for another bag and had to re-arrange everything ourselves. Thus in turn created a longer wait for the people waiting behind us.

Tim Hortons has to be the worst fast food place there is, they rarely get your order right, they usually forget the base in the iced coffees, they jam pack everything into one bag even if people have 2 different orders and paying separately. I am not sure why it is so difficult to ensure you have all the items stated on the board. Several times ive placed an order for something, they tell me the total and then when I get to the window let me know no they no longer have that. You can go to Macdonalds, Wendys, Burger King etc and they rarely if ever let you know they no longer have that burger or its not ready.

I would like a gift card for the numerous amount of times I have received an iced coffee made incorrectly(no base), no spoon in the bag to eat the soup, a messy packed bag with the soup leaking, poorly made sandwiches and last but not least for the number of times they never have anything available to order as its not ready.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
R
7:42 am EDT

Tim Hortons oatmeal

I come to the Tim Hortons on 4066 Lakeshore Rd, Hamburg, NY 14075 often to get oatmeal. It used to be made correctly. Lately it is way too thick to the point where I cannot eat it. I have called the store and returned the oatmeal and told the manager. But it is consistently too thick for me to eat. I have thrown away several oatmeal in the past 2 weeks and lost about $10 as well as remained hungry through my workday. I will no longer be going to Tim Hortons for my morning breakfast as this has been an ongoing problem.
Thank you for your time,
Rick Roehm

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
J
7:07 pm EDT

Tim Hortons customer treatment and employee training

The Tim Hortons located at Canada's wonderland in the kids zone is staffed with rude lazy and untrained employees I waited in line for 30 minutes to find out they were out of coffee their expresso machine was out of order all they had available was stale Tim bits and bottled water the cashier was very rude to me by saying just deal with it well here I am dealing with it I have several pictures of the mess that location was in well if you have no products to sell why is the staff chit-chating and not cleaning upthey obviously have not completed their food safety course and if they have it needs to be revoked I personally buy over $200 a week from your various locations and I will completely quit going to Tim Hortons in the future if this matter is not promptly and throughly resolved

Read full review of Tim Hortons
View 0 more photos
Hide full review
ComplaintsBoard
G
9:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons smoking by doors.

Why is it you ket people smoke in front of your doors or just beside. I shouldnt have to hold my breath anytime i want to enter your coffee shops.
Also you are not bike friendly. No place to lock up ypur bike.
People on bikes shop local, but rarely fo you see any at Tim Hortons.
You do however always find people smoking by your entrances.
Tim Hortons is Not very health conscious at all .
One more thing your new dark roast is not very good.
Anyways all this spells losing me as a customer.
Keep up the bad work 😬

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
H
8:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons iced latte

I went drive thru and order my ice latte with extra milk and surgery and half exprosso shot and stepp tea. I repeated my order like three times. When I got to the window, they gave me hot latte. Then, I told them I want iced LATTE with extra super and milk and half exprosso shot. They changed it and gave me. I left from there when I drink it they did not put extra surger and milk and half exprosso And the steep tea was cold. I came back to Tim Hortons in front. I thought I will talk to manager and she will change it. I didn't even drink it. The manager was do rude. She did not even listen me what I'm saying. When I told her I order this... She said we don't make order like that. I can't putt half exprosso shot in your iced LATTE. When I told her other Tim Hortons they always make what I want. I always buy my drink from them. She was so loud that everyome was watching at Me and her. She should have sense how to talk with customers.
Then she told me they might have old machine. I gave them my drink and walked away from them. That was first time I went that Tim Hortons and I will not go there again. That lady should not be the manager. She said know how to talk to customers.
That is located at 32780 South Fraser way at Abbotsford Bc.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
C
2:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons customer service

I had extremely poor customer service at Tim Horton's this morning at 11:30 am who is a male employee. I have been going to Starbucks and Tim Horton's for over the last 20 years as a retired police officer and the customer service is much worst and worst because I am a visible minority. Every time I go to fast food restaurants by myself as a visible minority, I am subjected to overt, systemic and institutional racism across Canada. If people do not like working with the general public then they should be fired or unemployed especially when it comes to dealing with visible minority. The private sector and government is doing an extremely terrible job in customer service with visible minorities. I would like a public inquiry and financial compensation
in dealing with customer service right across the board. I want justice.

Read full review of Tim Hortons and 3 comments
Update by christopher huggins
May 20, 2017 2:11 pm EDT

I received extremely poor customer service from Tim Horton's this morning at 11:30 am, I am a visible minority at this male employee does not like visible minorities and he should be fired unemployed because he served me a cold cup of coffee. I have been not going to Tim Horton's as much anymore because I am a visible minority and bad customer service. If people do not like dealing in customer service in the coffee shop especially with visible minorities then they should not be working there. I want a public inquiry and financial compensation for the private sector and government doing an extremely poor job dealing with the general public especially visible minorities who are subjected to overt, systemic and institutional racism. I want justice served as soon as possible.

Hide full review
3 comments
Add a comment
JKWilliams
JKWilliams
, US
Jun 03, 2017 11:40 pm EDT

Windsor watched Detroit right across the river sink to the lowest hole of any city in the Western Hemisphere. It "just happened to happen" during Coleman Young's mayoral stint, and the whites got literally chased out of the city with forced bussing, confined to the city (no cross-district). After that - well you know the rest of the story. Ferguson on steroids. I can't say I blame Windsor if they're a little edgy.

J
J
jon huggins
, CA
May 21, 2017 3:11 am EDT

overt, systemic and institutional racism, racial profiling, has a do not care attitude because I am a black man. I have had this problem my whole life with government, police and national security agencies, media, mental health, private sector
and Canadians. As a police officer former I was told by Windsor Police that they do not like visible minorities, we do not want them in our town or on the force. I want justice, I want a public inquiry and financial compensation. I am not going to Tim Horton's as much anymore because the white employees do not like to serve me because I am a black man especially the female employees. I think that they need to be structural changes in staff, customer service, senior management, district management, and CEO.

JKWilliams
JKWilliams
, US
May 21, 2017 1:58 am EDT

Visible minority? Specify. Cleft palate?

ComplaintsBoard
A
1:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons coffee

I have been a customer for over 4 years with the same order of coffee and never had to walk out without my coffee. The staff already know my order without having to say. Walked in today 6:40am before going to work ordered my coffee, had it made I came to swipe my card and declined. Yes it's my fault for having insufficient amount in my card, which I was not aware of or I was not going to embarrass myself by going in. However told the staff after checking for cash which I had none that I would come back the next day or at my break time and pay. They refused and spilled the coffee Instead of giving it to me and having me walk out really embarrassed and unsatisfied. Real rude. Never thought of this situation and being walked out just for $2.60 and customer for over 4 years. Same thing happened to a friend of mine at Starbucks they smiled and gave her the coffee and stated these things happen after telling them she forgotten her wallet at home

Read full review of Tim Hortons and 1 comment
Hide full review
1 comment
Add a comment
JKWilliams
JKWilliams
, US
May 21, 2017 2:01 am EDT

Well, Allah damned. I can't believe they did that.

ComplaintsBoard
M
12:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons unethical behavior

I've experienced horrible customer service and the washroom was really dirty. The chicken in the chicken sandwich was under cook and I was given a horrible response when I asked for another one. It was very unprofessional and disappointing. I will not be coming to this Tim Hortons and I suggest others do the same unless you don't mind your meat being under cook.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
W
11:35 am EDT

Tim Hortons hourly employee

Ive always had lunch at Tim's in downtown Columbus. The refills were always free on fountain pop..however I have no problems paying if not. However when an employee heard me ask she rudely and unprofessionally jumped in stating how they were never free..quoting some policy and making a major ordeal over a simple question. The employee continued to go on and on about this to the point it made me uncomfortable.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
R
5:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons service

No Wi-Fi for almost 3 weeks now keep asking them they shurg it off. Im at this tim hortons 2 times a day 7 days a week. Think it fauls to say u have Wi-Fi and they dont and plus got send this by data and data does not grow on trees. And half the time it is dirty inside and mens washroom you need a gas mask tec rd west at huronline this tim hortons needs head office to come a look at it and dont tell them when you are coming i worked for travelodge hotel and something like that they would be down and wouls not be happy

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
R
4:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons scam recruitment

Dear Sir/Madam,
My name is Ronald Pinto and I'm an Indian citizen working as a chef. Couple of weeks ago I was looking for a job and received a job offer at your company from an online job portal trough the Rochon Genova llp barristers. I wanted to confirm if this is a genuine job offer sent from your company. Please find the attached files below.

Warm regards
Ronald Pinto

Read full review of Tim Hortons and 1 comment
Hide full review
1 comment
Add a comment
A
A
Abdullahsheik
, IN
Jun 22, 2019 11:53 pm EDT

Dear sr / man
Good morning.I received offer letter from this mail address this fake or what ?
Please let me know.thank you.
application@ti-mhortons.com

ComplaintsBoard
W
9:43 pm EDT

Tim Hortons customer service at 133 bay st n, hamilton, on

I am very concerned about the way customers are treated at Tim Horton location at 133 Bay St N, Hamilton, ON. Store #102415. I have CIBC Tim Horton credit card and use it to accumulate Tim Horton cash. However, when I tried to redeem an electronic coupon at this location, I was treated unfair and scorned by Tim Horton staffs (Donna and other staffs). I was in store and presented the electronic coupon on my cell phone, she told me their scanner is closed at 9pm. I told her the coupon should be valid for throughout weekends including 9pm- 12am. She then told me the only place has scanner is from drive thru which she can use the scanner to serve customer but she wouldn't do this for redemption purpose. Then, I was forced to go to the drive thru window; however, Donna said drive thru only serves customers in the car. As a customer, I felt being discriminated by staffs at this location and it seem like that your staff incompetent to provide the basic service to the customer.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
D
10:30 am EDT

Tim Hortons bagel with cream cheese

I was at the Tim Hortons on Hwy 89 and Hwy 124 in Shelbourne Ontario and ordered an everything bagel with butter and cream cheese. There was barely a hint of cream cheese and when I went back to the counter I was ordered a replacement. I was belittled by one of the male servers who suggested that next time when I order I should ask for double cream cheese... really? I am sending a pic of the original bagel I received. What bothers me the most is the servers attitude and disrespect.

Read full review of Tim Hortons
View 0 more photos
Hide full review
ComplaintsBoard
I
8:02 pm EDT

Tim Hortons I have serious copaint about tim hortons credit vaey hospital 2200 erin mills pkwy mississaua

around 5 pm went to the store got my daily french vanilla for and walked out to parking lot ready to go home after some time I drank my coffee it was awful taste, watery and no french vanilla taste then i stop my car outside and came into the shop again employee had an attitude asking me why i drank more then quarter of the coffee and nobody complaint about it. It was very unpleasant to me. I drink only the french vanilla nothing else at tim Hortons and I know the taste of french vanilla . Going to Timhortons for 25 years.

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
A
11:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tim Hortons unethical behaviour

May 8, 2017
Edson Branch

At around 11: 30 am, on our way from Jasper to edmonton, we took a Timmies break at Edson, because we ( 6 in family) are all Timmie 's die hard fans, placed our orders, paid and were waiting, when we saw a employee pulled cups for making coffee, she held the cup by putting her fingers inside the cup, wasn't even wearing gloves, that truly disgusted us, and we launched complaint with manager, while we were doing that manager and employees started to speak foreign language ( ?filipino), it looked like they were cursing us. Then we just stood there for more than 10 mins and nobody seemed to make our order. When we reminded the employee, she said " I am not making your order, because you think my hands are dirty", which was not the case at all, we had complained about her putting her hands inside the cup. Then another employee came and very reluctantly made our order, speaking in different language all the time with other
We lost quite a lot of unnecessary time there, when we could have reached our destination on time.. a horrible horrible experience !

Read full review of Tim Hortons
Hide full review
ComplaintsBoard
G
11:13 am EDT

Tim Hortons cashier trying to steal gift card balance - nebo rd & rymal rd location

My total order was $21.56. I was served by a young man. I paid with 2 gift cards. The first card had $7.04 balance, the rest was paid with a $20 gift card. Once the balance owing of $14.52 was paid, the guy told me I had just enough on the second card that it paid the balance. I looked at him & asked for the receipt & cards back. The second card still had $5.48 left on it. The guy tried to steal the balance from me. You have a thief working at this location. Is this the type you want representing your brand? Who else has he done that to? When people pay cash is he truly putting it in the till? You better fire him to teach this kid a lesson. Not impressed, very angry and will never trust a Tim Hortons employee again.

Read full review of Tim Hortons
Hide full review

Tim Hortons In-depth Review

Location and Accessibility: Tim Hortons is conveniently located in various areas, making it easily accessible for customers. The establishment also ensures accessibility for customers with disabilities.

Menu Variety and Quality: Tim Hortons offers an extensive menu with options for breakfast, lunch, and snacks. Their freshly brewed coffee and specialty beverages are a highlight. The use of quality ingredients and careful food preparation ensures a satisfying dining experience.

Pricing and Value for Money: Tim Hortons offers competitive pricing compared to similar establishments. Customers can expect value for money with generous portion sizes.

Customer Service: The staff at Tim Hortons is friendly and attentive. They efficiently take and deliver orders, ensuring a smooth and pleasant experience for customers. In case of any concerns, they promptly resolve them.

Cleanliness and Ambiance: Tim Hortons maintains a clean and well-maintained dining area. The seating arrangements are comfortable, creating a pleasant atmosphere for dining in.

Speed of Service: Tim Hortons provides quick service for both drive-thru and in-store orders. Even during peak hours, customers experience minimal waiting time.

Loyalty Program and Special Offers: Tim Hortons offers a rewards program for frequent customers, allowing them to earn rewards for their loyalty. Additionally, they regularly provide promotions and discounts to enhance the value for customers.

Online Ordering and Delivery: Tim Hortons has a user-friendly website for online ordering, making it convenient for customers to place their orders. Their delivery service is timely and ensures accurate order fulfillment.

Community Involvement and Sustainability: Tim Hortons actively participates in local community events, showcasing their commitment to the community. They also prioritize sustainable practices and environmental initiatives.

Overall Experience: Customers are generally satisfied with their dining experience at Tim Hortons. The consistency in food quality and service contributes to a positive overall experience. Many customers are willing to recommend Tim Hortons to others.

How to file a complaint about Tim Hortons?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service that caused the issue.
  • The date and time of the incident.
  • A clear description of what happened.
  • Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
  • Steps you have taken to resolve the issue, including any contact with customer service.
  • The company's response or lack thereof.
  • How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
Remember to keep the description factual and to the point, avoiding unnecessary emotions or opinions.

5. Attaching supporting documents: If you have any receipts, photos, emails, or other documents that can support your complaint, attach them using the provided upload feature. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been filed.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from Tim Hortons addressing your complaint.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Tim Hortons contacts

Website

www.timhortons.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Tim Hortons?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Tim Hortons Customer Service. Initial Tim Hortons complaints should be directed to their team directly. You can find contact details for Tim Hortons above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Tim Hortons. Discuss the issues you have had with Tim Hortons and work with their customer service team to find a resolution.