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Tim Hortons review: coffee is not hot enough 1

S
Author of the review
5:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

I thought Tim Hortons coffee was to be dumped out every 20 minutes. But today, 6:15a.m at this location I was served coffee that was not hot (usually feels our hand), I asked them about hot; they said they changed right now but it wasn’t. They didn’t response my question; they deal with other customer behind me. This is drive thru and also I don’t have a time to argue with them because I have to go work on time.

This is not a first time for me at this location, I noticed two three times same things but I check other different Tim Hortons locations, I am satisfied that coffee. I love Tim Hortons coffee, this location is closed to my house, now I have to go different location (little far) to get good one

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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1 comments
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Jeremy Barnhart
, US
Nov 14, 2018 4:17 pm EST

So, I love Tim Horton's.
And have been buying coffee from them for over 20 yes...
But they have almost never had HOT coffee!?!
Its almost always cooled down within five mins...
Its bizarre.