Tim Hortons
reviews and complaints

I want to make a complaint about the Tim Hortons at 1340 Ridge Road, Lackawanna NY. My boyfriend and I "were" regulars at this location because we liked that the workers made our coffee good, the location was convenient, and they were friendly. Now, they must have hired a bunch of [censor], because when I went in this morning to get my usual coffee, I'm standing in line behind 3 other people. I can see that no one is at the counter, but there were about 5 or 6 employees just standing around, talking to each other and laughing and not making anything! Finally I ask the people in front of me if they ordered yet and they said no. So since I was in a hurry & had to go to work, I yelled "hellllllo?!" Then the workers all look over and Finally send a girl over to the counter! This is not the first time this happened, I usually let things go, but now this is going on too much! And they've been getting my orders wrong, not putting in enough sugar, or putting too much sugar and not stirring the coffee, the big clump of sugar sits at the bottom! These workers seem to only do their jobs when that district manager / owner comes in. Something needs to be done with this location. The workers may need to be re-trained, and told to pay attention to customers at the counter, clean up the food on the floor, or hire decent people that don't slack off! As of right now, they lost our business, and it will be more people if this continues! These people working there are going to ruin your business!

I was in Tim Hortons today at the Royal Columbian Hospital, April 8th at approximately 1:40pm PDT, after being at the hospital for 20 hours with a recent stroke victim, I decided to go get a coffee with a friend. We both purchased a coffee and snack-I have never complained about a Tim Hortons coffee before but when the employee handed to me I noticed it was not very hot, drinkable right away so before I left I decided to taste it and it was very watery, I said excuse me but our coffee seems to be a bit watery, the employees response was "so...what do you want me to do about it" I was astonished! to top it off I walked away before she even gave me our snacks. Really bad experience here

I'm a regular customer at Tim Hortan's at 2081 rue Guy street here in Montreal Quebec, I walked in to used the washroom was extremely dirty, piss over the seat papers on the floor and Homelessness sleeping every where, the Restaurant was clearly not cleaned and its the first time I seen it this way, yes homeless have been slepping in the Restaurant for quite some time, but you keep it clean or you close it over night until the 5 am morning ... The homeless don't move and they are aggressive of asking for money from clients and client refuse to give...

My complaint is about the rude service I received from an employee at the Telegraph store in Dearborn near Carlyle. I inquired about the cost of a dozen doughnuts and the employee was pretty rude and seemed inconvenienced about my inquiry. So, I then asked about an order of box coffee and that seemed to be even worse. I was told it would be 20 minutes and was rudely told that I should've called ahead. I'll never set foot in that store ever again. Luckily for me, I ended up at another one and received much better service and I let them know how much that meant and that the other location were rude and unprofessional.

We went to the original Tim Hortons on 19 St.NW in Calgary.Two of us ordered the new signature turkey melt.It had no cheese on the outside and had very little turkey.Besides they were both burnt.We couldn't eat them so took them back.The server made us another which wasn't much better.We were very disappointed with our sandwiches.They certainly weren't worth the money.I should have requested a refund.
Thank you for your attention to my problem.
Ann Drabble, 33 Simons cres nw, Calgary, Alberta, T2K3N4

I ordered a crossiant breakfast sandwich at the drive through this morning in Brampton, Ontario, Rutherford and queen location, and the woman taking my order automatically replied with "the 2 for 5$ deal is over". I said that I didn't ask for that. Then I asked her to remove the egg and she said it again that the 2 for 5$ deal was over. Again I reminded her that I didn't ask for that. She rudely cut me off and asked if I wanted anything else. I said a medium hot chocolate and she said I'm a rude tone "can you speak up because I can't hear you". When I pulled up to the window they asked me again what my order was, no apology and I went to work upset because of this experience. I will not go back to Tims due to such poor service. Having a rude start to my morning was not necessary at all. No Tim Hortons should automatically assume what I'm going to order and give me attitude about it; Unacceptable.

The manager, who said he was also the owner, used foul language ( lots of profanity) and in his words told the lady to take a hike. Mind you, this man cursed at the woman in front of many customers including some law enforcement officers. Unfortunately, me and another women left without ordering anything, and may no longer require any of Tim Horton's service or foods. After digging into this matter further, it is true that the manager is in fact the owner. He should have his mouth washed out with soap and have his franchise ownership revoked ( stripped from him). Hopefully you all can find resolution to this horrible behavior.

Last week on Monday, March 19th 2018, at the tim Horton's in Walmart on the watt Blvd sw, I stopped by with my toddler son to buy a coffee and my son who always tap my credit card for paying at the till, dropped off the credit card in the Tim Horton's donation box. On approaching the manager on duty, he said that the box is opened every Thursday and advised me to come back. I went back on Thursday only to be told to come back next week. Now on March 31st, 2018 when I go to bank to pay some bills, I see $700 used for gaming from my credit card. This is crazy ! I immediately blocked the card and went to that Tim Hortons, but found no effective way to complain. The cashier at the till just reluctantly gave away my credit card. Found no manager to complain nor any tim Horton's customer service number to lodge my complain.

today(march 30 2018) just may be the last time i go to timmies on hartzell rd in st.catharines.my coffee today was absolutely horrible.i always ask for no sugar.7 out of 10 times there is sugar.always ask for cream.today there was milk.my coffee was absolutely disgusting and so i poured it down my sink once again.i barely have time in my day to run to timmies for 1 coffee let alone return for a refund.i get that today is a holiday but the coffee also tasted like it was sitting in a pot for a very long time..

I went through the drive thru at 2625 Weston
Road, Toronto and ordered five drinks and a 20 pack of timbits. I asked for 10 chocolate and 10 honey dip. I payed with debit and when she passed me the box of timbits, I gave them to my daughter and said check them. My daughter said; these are wrong. When I looked in the box, there was a variety. I went to hand them back saying; this is not what I ordered and the girl says; I know, that's all we have, we're very busy. She should have told me that before I paid. I would not have taken them. Then when we got home and opened the box, some of the timbits were broken, crumbled, out of shape and hard as if they were left overs. This is totally unexceptable and I will not be going to that location again.

Made a full pot of coffee and pulled out the pot to poor in cups but before I could do that the whole bottom fell off! All of the coffee came out and got everywhere! A full pot of hot coffee everywhere! I did not bang the pot, this was in no way my fault.. The bottom just came off! I have three children and had grand parents over and someone could have been burned terribly! You need to do something. I have not posted picture to social media as of yet.. But people need to know!

I'm regards to the manager at the Tim Hortons/Esso locates at 24796 Dewdney Trunk Rd. Maple Ridge BC

This woman Patti Wood is an embarrassment to Tom Hortons. She is a bully who disrespects her staff in front of customers on a daily basis. She degrades them for not knowing the job when in actuality she does not train them properly...also in front of customers. I have witnessed this myself as I was once an employee. My daughter still works there. she is 16 years old and tonight has shown more responsibility than this manager as she worked for free just to make sure one of her coworkers was not alone on a shift he was thrown into with NO training whatsoever! THIS can not keep happening. They have lost 6 staff members in the past few weeks due to this women's bullying and disrespectful nature! She will listen to a customer complaint but does nothing about it. She will yell and scream at staff in front of customers and completely makes a fool of herself and more importantly, embarrases these poor young people! I could go on and on but a phone call would be nice So I can actually explain and know that I am being heard! Susanne Breckenridge [protected]
Tim's and Esso are being gravely affected and I am still getting complaints from customers that I have bonded with! I hope to hear from you soon. This woman needs to be removed from her position all together!

Tim Hortons in Springdale NL got to be the worst one ever ! Customer Service is awful
You never get what you order and when u brings it back they look at you like your head is screwed on wrong
They must go to the graveyard to get workers which I understans because it open they must have went through 1000's of workers
The place is rotten dirty theres enough sand around the seams u could set a potato garden there !
The tables never bes cleaned off
The bathroom are very very dirty
The windows are dirty
Garbage cans overflowing ! The owners gives a poor homeless man 1 cup of coffee to dump the outside cans !
I could go on and go but I think u can get the point I'm trying to get across

The drive through got holes big enough to loose your car in ..Several people have burst a tire bent a rim and struck the bottom of the machines my included
Also enters the Tim Hortons have big holes too !
I do believe its time for the company to take a few weeks to come to this tim hortons and clean up the mess !Theres talks of a Robins coming to the area and I'm sure if it does you will loose a lot of costumers !
I travel a lot and always goes to Tim Hortons but my hometown got the worst one by far !

Store offers little variety and the store and grounds outside are filthy. If this is the flag ship store then it sets a poor example of the brand. Floors and walls are stained and look like they've never been cleaned or cleaned properly. And where are all the different donuts that we Canadians grew up with ? Store brand has changed to much, much better before new owners took it over. I guess we can't expect much considering all the BURGER KING restaurants are also poorly kept. . No Pride, what a shame.

February around 14th, I went to Tim Hortons, I order coffee and bagel. The lady said $3.86; I gave $10.00, she returned it only coins, immediately I told her I gave $10.00 she looks confused did not remember, so she said to wait for the manager to call me. No contact, I complain three times, after a month and a half I stopped by again, and I ask for the manager, she look at me did not let me talk, right the way she said sorry, but the balance was equal, turn her back and said sorry and very arrogant way. I am angry it is not for $5.00 she that did not return, its the way they treat a consumer that goes there every morning. They don't look for the satisfaction of the client; they really
make me feel very low. So I decided I will not come back to that store

I won a $50 tim hortons card. I thought it would be a simple process, just a minute to go to a tim Hortons location to get my prize. Unfortunately I was repeatedly given excuses as to why I could not recieve my prize. It was extremely inconvenient to have to make 5 separate trips to claim my reward. The following excuses as to what the employees had told me were as such, "the manager is not here" "the system is down." It is clear to me that the adverstisements for roll up the rim are indeed false.

6640 Vedder Rd #100C, Chilliwack, BC V2R 0J2. This is the location of the tim hortons i went to today i.e. March 23 at around 10 :30 pm. I received the worst customer service from the girl who was on the till.
I ordered a medium steep tea and i just requested her, " i can wait can i please get fresh ?"
And she replied with a rude face it is fresh and then she bumped the cup on the counter so hard and said try it in a rude way.
I wont ever go back to that location again.👎👎👎👎👎.

I had the worst experience at this Tim Hortons. The crew members, and supervisor had horrible attitudes, maners, and broke down machines earlier and closed before closing times. My Hot drink was cold and made incorrect. I got made fun of and told that i was wrong. I was very upset because i value Tim Hortons very much. I recommend to all my family, friends, and co workers that it is the best. Better then Starbucks, Local Coffe shops, and Food resturants. I was so dissapointed. I had to go home with my family and put on fresh coffe. Also i went and invested in a Keurig Machine because i never want to go there again or hear the name. I will not even buy bags of coffe or K-cups to put in my machine. It gives me panic attacks and anxiety about the terrible experience i had happen to me. I get no enjoyment anymore riding past there.

March 21, 2018

I am blessed on Wednesday mornings as my Aid picks me up an icecap and breakfast muffin.
When I bit into my muffin I started to chew and thought the sausage was tough and to my surprise I pulled out of my mouth a white bread twist tie.
Thank God I did not swallow it or I would have had severe damage. My Aid witnessed this and told me to call the manager right away.
On calling the manager at Tim's he did not apologize and said that it would need to be returned and he would have the owner call me that afternoon. My Aid returned it right away with my name and phone number on the outside packaging,
The owner (Jack, I believe) called not apologizing and offered me a free breakfast the next time I came plus a $20 card.
This is ridiculous for the seriousness of this of this offence. Either employees were playing a prank, lazy, or inefficient. Policy and procedures will be changed apparently in where they take the twist ties off their bags in another area so this cannot happen again.
But this is day three and I have still not been able to settle my stomach and feel I should be compensated much more.
Sincerely,
Moyra Hilderman
[protected]

This complaint is regarding the Tim Hortons on the corner of Boul. Maloney E and Des Sables St. in Gatineau, QC Canada. I went to order a breakfast wrap, and I have special wraps for my dietary needs. I gave them my wraps to replace the one they serve and they refused to do it. The manager refused to take my wraps. How is this acceptable? I find that this Tim Horton has horrible service n every single time I have gone there, they are out if this out of that... and at nine in the morning when you want breakfast, they are out of eggs, or potatoes... and they refuse to make more! I don't understand how this manager is still there! This manager should be fired and replaced with someone who is competent for the job!