Tim Hortons
reviews and complaints

Joke of the day!

I tripped on a pot hole at Tim's parking lot where I hurt both hands, one more than the other, elbow and knee plus a dirty shirt. Store owner called me and offered me a coffee and a $10 gift card, wow. What a deal, should I take it? Going to the hospital to get reports done and calling you know who.And it is so difficult to go on line to find a number to call.

i used to work for a tim hortons in ottawa, and i got my employment record from service canada and there a bunch of paychecks missing that i never got. And 6 all my paycheck for december 25 of last year till march when i quite when i put them into my bank account they bounced and i never got the money know i have to pay it all back to my bank bc i spent some of it and the cheques never went through really hope you can help me, bc im up $2500 in debt, plus u guys owe me about $1900.

I was at your location this morning just after 7:30 and purchased an extra large double double. When my coffee was handed to me as the lid was not close properly and spilt all over my lap and my truck. The coffee I received was placed in a cup and was all crunched at the top. I could not even close it myself afterwards. Poor quality control. This was on Sept 13 2018. I figured the girls serving me would have at least told me that my coffee was free for the day but I hardly even got an apology. I sat there for a second hoping that I would get something more than just an empty sorry and got nothing. I do not appreciate hot coffee being spilt on my lap and all over my truck. I will not be going to this location again as I have had problems in the past at this location. There's a location right across the street and I've never had any problems with that store so I don't know why this store constantly has poor customer service.

Hello,

I ordered a jalapeño bagel with butter double toasted and was served a completely burnt bagel. I have ordered a double toasted bagel many times and never received anything like this before. Not to mention that the customer service there is terrible and was not compensated for their terrible service. The girl I spoke to made a remark after I asked for her name (Leanne). She said "do what you gotta do."

I stopped at the Tim Hortons at Napanee and the service was horrible. I stood at the Tim Hortons counter waiting for almost 10 minutes-there were no other customers in line but there were 5 employees behind the counter and nobody offered to help me. There was one customer at the counter when I got in line. Two girls were behind the cash registers. I waited for the girl that did not have a customer to call me over. She did not. She left the register and starting talking to another employee. The other customer got his order and left. Then I waited for that employee to call me over. She did not. She also left the register and starting doing something behind the counter. Then a third girl came out of the back room and starting talking to the first two. Finally just as I had decided to leave, the one that came out of the back came to the register to serve me. I waited for over 10 minutes to get 2 coffees and a croissant!

9-12-2018. Why broadcast 2 for 4 sandwiches during the day when you can't get it until breakfast when most people aren't able to make it to breakfast. Don't you think you should serve breakfast sandwiches all day it would be most helpful and beneficial to the company and customers please change this immediately I appreciate this in advance for I am faithful customer and would like to continue to be

i have been going to Tim Horton's for this last 15 ys and when the price went you would tell your customers so why not this time . Could you tell me when the price went up as I was paying one coffee and one cheese croissant $3.35 but now for he same thing l pay $3.55for the same thing and most they time cheese croissant is no baked right .I think it is time to say goodbye to Tim Horton after 15 or more yrs.

Thank You
R Bell

The quality of the Tim Hortons location near my school and house has completely gone out of the window ever since they fired all the works and hired new ones due to unknown reasons. The potato wedges are always burnt, hard, crusty, and hurt your teeth to eat. The farmers wrap I've ordered twice and they have messed it up both times, they put lettuce and tomatoes in it one time which just isn't correct (allergies!), and the other time they completely forgot the hash brown in it. Also the all around service has heavily dropped, the wait times are ridiculous it takes them about 2 minutes to input a coffee into the computer. And when watching them prepare stuff it looks like they have no clue what they are doing. And finally the frozen smoothie machine has been out of order for around a year.

The Tim Horton's in sundre Alberta has the worst customer service I've ever seen coffee is watered down and gross. The orders a rarely right and I'm serious rarely! I've spent a lot of money at Tim Hortons and let me tell you I will no longer be spending a dime there I am not the only person complaining about this location. It is definitely not a professional ran location

I am calling about service at the smaller of two Timmies on Grand Island, NY which is located across from the mall in the center of town. The girl on the talkie taking orders had an accent, difficult enough that it was hard understanding what she said. When I got to the pickup window, and after I got my order, I started to tell the girl who gave me my items that I couldn't understand what the talkie girl was saying due to her strong accent. But before I could complete my statement, this girl nastily cut me off saying "Everyone understands her". Right after my response "Well I can't!" she slammed the window closed. I object to you hiring people who are not qualified for the job where its to the point of making it hard for people to do business with you. And for sure I was offended by the rudeness of the girl I complained to.

Bill Jenkins
3285 Staley Road

I was visiting the Lynwood Brantford Ontario location and was picking up breakfast for my grandchildren. I went through the drive thru and after placing an order for 5 people my last thing to order was a breakfast wrap. I was told they were out of eggs! At 10:30 on a Saturday morning, offering all day Breakfast and they were out of eggs. Very frustrating. I am limited in what I can eat so had to go w/o breakfast that day.

Please respond to Anne-Marie Styler @ [protected]@hotmail.com

Hello, my friend and I have a few complaints. What the hell? How dare you Tim Hortons! Me and my friend have had some of our best memories as a friendship and our local Tim Hortons, we would look at guys we would buy coffee, we would share tim bits. And now I'm finding out that you are putting harmful chemicals in the Tim bits? It's not that I'm mad, I'm just disappointed, and more importantly I'm heartbroken! I love Tim Hortons I go there at least once a week and yet you're going to do this to us? I have spent at least $1000 or more at Tim HortonsAnd now I am learning that you guys have been poisoning them? Dear God I hope this isn't true, because that Tim Hortons was like a second home to us, we would go there in the mornings we would go there at night, sometimes all we would have for the day is stuff from there. That breaks my heart as well as my friends. I hope you can get back to me soon. My email is emma.[protected]@icloud.com
Good day.

Yeah, I ordered a BLT on a toasted English Muffin. I got asked right after the order. if I would like bacon on my BLT. I knew right then, that things are going sideways, Anyhow, I got home to eat my BLT, and I could find a BLT, all I had was a egg on a English Muffin, . not toasted. I called to complain, and to have a BLT, ready for me in about 20 minutes, I am going to work. The person who I spoke with, agreed with me, and told me that it would be ready. I went to pick it up, and bring back the egg on a muffin. I got to Tims, exactly when I said I would be there. The BLT wasn't even started, I had to wait 22 minutes, just to get the same egg and English Muffin back with a piece of bacon and lettuce, that looks like a dirty rag, and a slice of tomato, that was no bigger than quarter. So I got my same egg, and my untoasted English Muffin back after 2 hrs. I also a BLT, that looked like it was made 2 months ago, and it was the size of a meal, that was made for a cockrouch with Aids. I was also treated with no respect. and very rudely, like it was my fault that they have no idea how to make a BLT, and didn't get any training on how to operate a toaster. The service was very unprofessional, and handled by people who have no, or very little experience with working in the service industry. They also show no, or very little educational background, and very limited with the English language. Certainly not even remotely qualified to be working in the service industry, even just a cafe shop. I feel that the hiring process, as well as the qualifications for employment, need revaluation.

At the drive thru on Watters in Orleans there is a jar located right under the window where people pay, it is there to collect bees apparently there is an infestation, but it is dangerous for clients to get stung, even the cashiers are having problems when they open the window. I have complained and was told inspectors put it there and it needs to stay there, nothing can be done. It really needs to be located elsewhere not where clients pay, bees are flying inside cars. I did go inside to speak to someone and the supervisor as I wrote above said there was nothing they could do, she asked if I wanted to speak to the Manager, I said yes, and it was taking to long for her to come out from the back I left and decided to write here instead.

Respectfully, I'm am writing with a formal complaint regarding the above and the danger imposed.
On Labour Day at approximately 9am I entered your company drive thru at your Fort Erie location on Garrison Road.
I placed my order of an extra large double double, a small black a peach juice, two breakfast sandwiches, a small berry oatmeal and a pumpkin spice muffin.
I approached the window paid cash for my purchase and received the food followed by the drinks in a faulty tray. The tray passed thru the window did not sustain the weight and immediately buckled scalding me with both coffees in my lap, down my leg and onto my feet ( wearing shorts and sandals).
The immediate response of your companies management was to immediately return my money and to hand me a 10$ Tim Hortons Card.
Three things brought this about: expedience in service without weighing risk, failing to appreciate physics, the weight in the tray exceeded its physical strength of the tray, third the defective tray.
Inasmuch as this is third time over the last 5years this happened to me I need to be assured that
Your company is addressing these problems. I await your response before taking further action.

Thank you
Bob Winterford
[protected]@shaw.ca

Went they drive thru to get a coffee, was not waited on for at least 5 minutes, only one person in front of me receiving there order. When I said hello the employee responded"hold on a minute ", so I sat there again while the line behind me was growing longer. I repeated again, hello to which she shouted "I SAID HOLD ON". I told her she was rude and then she told me to get out of line cause she was not going to serve me. This is not the first time this employee has been rude. I go to Tim Horton's every morning for coffee, only went to this one cause it's closer to my house and I was in a hurry. The service here is terrible and the coffee is not as good as the other ones.

I bought potato wedges on the go from drive way at fraser highway and 184 hillcrest yesterday evening they were super cold. I was expecting them to be hot. I had to come by drive wqy again to my surprise when i complained. The tender took more than usual time.

Furthermore she said sorry we are short of staff. This does not go with a Brand like Tim hortons

I have already filed this complaint to Tim Hortons, and Now I am attaching a picture of the object(finger nail that was found in my drink)
Tim HORtons mgr just called me saying the owner of that store is offering me a $20.00 gift card and I declined.. ever since I have been traumatized by this awful experience. I don't think it's fair for the offering of a $20.00 gift card as the owner was saying IT'S MORE THAN GENEROUS. I have been a loyal customer to Tim Hortons for over 20 years and I find this experience appauling.

there's a lot of problem with the cup and the lid. i've ruined a pair off white short. i am sick and tired with this problem. what are you gonna do with my lost of white short. i want to be dedommage for my lost. please do something with this. i want something to. i have try anything to get this things out of my short and the spot still stays. so give me something to fixe that

Gowanda NY USA this location is constantly letting me down today was the icing on the donut ! So to speak. First they blocked the emergency exit from being in the line up for a long time now, if the drive thru line was too late by we could escape but not today! It took me from Noon 12:00 until I actually received my order 17 MINUTES! REALLY ! This is not unusual for this location and something needs to be done ! The employees are slow & lazy as a mile is long there is NO pep in their step & even Supervisors on shift don't seem to care ! I worked for Tom Hortons in Canada so I know what good service is THIS IS NOT ! Whom ever owns this franchise needs to be retrained on the Tim Hortons Vision for their customers! They have enough crew members but don't ask me what their doing it's sure not SERVICE ! And an education in manners would do this Store a world of good as well. I have been sitting on these issues fir a long time as I'm an everyday customer of Tim's but no longer this franchise needs some SERIOUS ATTENTION!