Tim Hortons
reviews and complaints

This complaint is directed at many of the Tim Horton's across the GTA. We frequently go to have breakfast, lunch or just a coffee and increasingly we have noticed how dirty the tables, washrooms and floors are. Often there is no one walking around who is regularly keeping an eye out for dirty tables, no soap in the washrooms and floors that are beyond filthy and sticky! Steeles, East of Kennedy Road, attached to the Wendy's was so dirty just a few days ago and I was without my phone so I couldn't take a photo. Same with the Tim's @ Dufferin and Steeles. This is a problem that is getting increasingly worse with time and there really is no excuse why a customer has to sit at a dirty table and chairs, have our shoes sticking to the floors and a bathroom not fit for using. Please look into this with your stores as it has become a BIG problem that many customers are not happy with

Friday, July 13, 2018. First the language barrier, 3 workers were unable to take my order. How hard is 3 large double double and a ham and cheddar sandwich I ask you? When they finally figured it out and gave me my order I went home. The coffee had no sugar and the sandwich had no mayo/sauce. I took the sandwich back (I forgot the coffee because I was frustrated). I drove back where I told the worker there was no mayo, she said she would have to verify with a supervisor whether or not it actually came with mayo/sauce... so I said never mind I'll just speak to a manager. She sent Jade, a 'supervisor', when I asked for the manager Jade the supervisor told me quite frankly and with tons of attitude that the manager is not going to get out of his chair to talk to me, he has more important things to do. She absolutely refused to get the manager. Meanwhile her little friends (staff) are starting to gather around to hear/see this so she just got more bold. I told her about the coffee as well but that I didn't bring it because the sandwich. She said, no seriously, that if I wasn't going to co-operate she couldn't do anything about the coffee. She grabbed the sandwich from me and THREW it in the garbage and walked off. I started making calls, can't get a manager to save your life it seems. I waited 25 mins to get my sandwich (lo and behold it does come with sauce!). I literally had to go to the sandwich counter amd say 'hey I've been waiting 25 mins for my sandwich.'. I went back to the other counter because there were other people actually being served at the sandwich counter. 'Jade" picked up the sandwich and from across the room, held it up for me to see and put it down on the farthest counter for me to go get. In the meantime, there's a gaggle of teens blocking an aisle to the counter and, when asked politely, refuse to clear a path. Love this timmy's branch. They also all smoke pot (staff included at night) right outside the main door, like 1 foot in front of the door which makes it disgusting and almost impossible to actually get inside. So contact with any manager at this tim horton's is virtually impossible. Staff attitude is disgusting and unprofessional. Lack of service in english is pretty much a requirement to work there and as I'm told many times, I'm in quebec they don't have to speak to me in english (yes they say that). Product is mediocre. Every day I get coffee and every day it's a guessing game, will they put the sugar in or ... anyway I digress. I humbly request a formal complaint be made against Jade, supervisor. Her behaviour and attitude is detrimental to the 'leading' of her subordinates, horrible for this customer and reflects very poorly on this franchise. Her staff were gawking and giggling as this went on. These are not the actions of a competent supervisor or leader in any capacity. My contact info is [protected], my name is Kelley and I request someone to reach out to me personally. I'm sure iz have forgotten to mention some details, the entire event was incredulous.

I order a poutine from your Ville Emard store and I counted about 12 potato wedges for $4.39 I did expect more than that. I will never again buy that and just might stop buying coffee also which I buy at least 3 largest a day. I did take a picture of it and will send it to you to show you if you want me to. I also keep the receipt. Also might just post it on the internet so others won't get fooled in buying the poutine for that price then you can get a bigger one at any restaurant for a cheaper price.
Thank you

I was finishing my Icedcap when at the bottom of the cup I noticed something moving around when I shook the cup to get the remnants of the drink. It was a dirty coin..a dime. I would have preferred a bug. Coins are well known to carry millions of bacteria and germs from handling. I do not have the strongest immune system plus, I have stomach and colon disease. I am terrified of what I ingested because of that filthy coin in my drink. I am consulting a lawyer friend of my family to see what my rights are.

I understand that there might be times that a particular item may not be available. But i believe its not too much to ask for at least one cream soup would be available. Such as cream of potato, brocolli, mushroom, etc. We have been to this tim hortons and there, s been no jellied doughnuts, one time i went and they were out of chicken, for there wraps. I think i should be at least giving the courtesy of an email.
[protected]@gmail.com

Two times I have stopped at this store and have received the same thing on 2 for $4 special. The muffin hasn't been toasted and it has been cold I also always order my coffee the same when I go there. The order is large coffee black with six sugar and a double shot of espresso. Twice I have not received my espresso. I've reported it to management and he doesn't seem to care. Now I work nights and my breakfast time is 3:00 p.m. I late in the day but I've gone to other stores and not had problems.

Ordered a breakfast sandwich w sausage on everything bagel
They had no everything bagel so they put it on a seasame seed bagel
When I pulled away I found that they just gave me a bagel
I went back, they shoved a egg and sausage into the bagel I passed back into the window that was cut and had butter on it.
I had to go back for the 3rd time.
To get a new breakfast sandwich, ridiculous

for the longest time ever i have always ask for a 2nd cup as i drink black coffee. of course it is hot. well now ive been to tim hortons at moncton nb hospital where my hubby is getting chemo. so the young lady server rudely days WE ARE NOT ALLOWED TO GIVE OUT A 2ND CUP. 1 other place i stopped said the same thing as it is owned by same person. But in miramichi nb an surrounding area i request an i get. why is this owner being like that. the sleeves are not thuck enough an it still burns my hand.
very dissatisfied.
thx
corrina

I ordered a coffee and bagel this morning. This Tim Horton's location were unable to use the balance on my Tim Horton's app and did not make an effort to use the money I had on there. Though I had money left on my balance, I had to purchase my items through another means. No one seems to know how to use the app. Please educate the employees on how to use the app! Thanks

it's about getting served at the drive-thru. I have an e-bike electric motored when I go to this drive-thru they'll say I can't be served, because they say I have a peddle bike. other Tims it's not a problem. can you let me know if I can be served or not? the Tims address thunder bay, ont 419 Edward St north p7c 4p7 my address is [protected]@gmail.com thank you

Dear Tim Hortons I bought a dozen donuts for the office and five of them were Boston creams. And to our disappointment none of them had cream in them. I am shocked and very disappointed because I paid extra for them but they didn't have cream inside. I emailed customer service but they were not very helpful. I would really appreciate a reimbursement for my disappointing purchase.

This Tim Hortons is at, 4595 Tomken Rd, Mississauga, ON L4W 1J9. There is a supervisor named Thiva that works at this location. I as a customer seen her treating the other employees very badly in front of all customers standing there waiting to place their order. She would shout and yell that we are unable to place the order. She made one of the employee cry. This is not the first time Thiva has done this she has been constantly bullying the employees, over and over again. On top of that Thiva has been rude to me as well. The manager named Nash does not care how this employees are being treated. Complains has been made to him but he has not taken any action against Thiva. She is a rude supervisor and needs to be fired now. She has destroyed the reputation of this Tim Hortons at this location. She's a bully and very disrespectful. She never apologized to me. But she has given this employees difficult times that they cannot function properly, like taking order correctly. I demand to action taking place as soon as possible

I went into the restaurant Ajax 245 Salem Rd South Friday July 6th at 11:30 pm. The staff that served my food Akanksha on her name tag, honestly had really bad body odour, I think that is a serious problem that needs to be addressed or maybe she should't handle food and she didn't seem pleasant when handling my order. I really think management should take this girl off shift unless she can fix her bo problem. I could't eat my food.

I wad at the minden location and i parked beside the garbage area and drive thru. As i was getting my kids out of my car i smelled a strong odour of pot coming from the garbage bins. Am employee then came out in a black shirt! The name on the nametag was audrina. Whrn i entered she was im the store and was visibly impared. Are these the kind of people you employ? And that run other people? I hope you take this seriously

My 70 year old mother was at the 225 betts ave tim hortons location inside of Walmart with my son when my son got sick while enjoying his meal. The location had a tone of flies flying around which grossed my son out. My mother was forced to clean up the mess with her hands by the workers there. The Philippino lady working there was very insistent that my mother cleaned it up. My mother requested to use a mop or dustpan to clean up the mess and the lady refused. She further discussed with complete disgust that my mother asked to use the dustpan and mop to the other ladies. Nobody made an effort to help or offer to clean up but instead they watched and made commentaries. DISGUSTING. When my mother fishished cleaning up most of it she was then further called back to continue cleaning for the second time. It's disgusting how you treat your customers and your elderly. It was as if they have never experienced kids being sick which is sad since this tim hortons is connected to a dr office too. My son is now traumatized and no longer wishes to eat at tim hortons and my mother is very disgusted with how she was treated. My son is now embarrassed since he could understand all the commentaries that were being said about him and it is saddening. #disgustedwithhowyoutreat customers#shameontimhortons

It was 33 degrees out very hot and I decided to purchase an ice coffee from Tim's. I didn't want the ice cappuccino which was ok the server said they didn't have that when I asked for med ice coffee they didn't have only small or large. I ordered the large as I love the ice coffee but there was no ice. When I asked for Ice she said they didn't have and she said so. Obviously a language barrier I understood no Ice cappuccino. She would not refund me. I didn't want to create a scene and took the coffee. Very upset at the service. As I purchased gas as well. Very pissed off

my boyfriend speaks in English in a french community, the cashier did not understand his order. He wanted a small ice cappuchino. She made a beverage that isn't even on the menu! Instead of putting ice cappuchino java in it she but lattee java in it because she thought he wanted an latte ice cappuchino. I went back to the tim hortons, and they remade the drink for me. Stating it was my boyfriends fault because they thought he wanted a latte ice cappuchino which isn't even on the menu! all my boyfriend said was that he wanted an ice cappuchino. I responded "ya just because he speaks in English!" and the employee said ya. just because the employees only speak in french they should at least know what a ice cappuchino is and not invent a drink that doesn't exist. I never got an apology just excuses that were our fault! This happened in sept-iles Quebec, july 5 2018, store number 810, boulevard laure

Cannot delete account within app, and company prevents you from doing so. (Facebook-esque)

You cannot delete your account within the app, so I call customer service. They told twice I had to email their appsupport to delete my account, that I cannot do it within the app. They don't have the email for this on their webpage, so I called yet again, and got the email. Email returned that they cannot delete my account, have to do it within the app.

I call yet again, and they say they cannot say anything about the app, and that no one can speak to me about the app. I said that customer service and the app are telling me two different things, so one of them is wrong. I've deleted the app, but I'm outraged they are keeping my data including my credit card number.

After 5 phone calls and 3 emails, I haven't been able to delete my account.

To Whom It May Concern,

I go thru the drive thru every morning to get my breakfast and coffee. The store I go to is located at 737 Bethel Rd in Olentangy Plaza, Columbus, Ohio 43220. And every morning I have to drive over the same pot hole over and over and over every morning.

My request is to please invest in some blacktop patch and fill the hole!

Thank You!
Robin Carroll

This evening at you 880 Equimalt rd location, I had a run in with another customer about an incident standing in line for coffee. This incident carried on threw the prosses of paying for my coffee, when I stepped to the side to retrieve my coffee the other patron was taking my picture, when I insisted quite strongly for this person to stop, a Tim Hortons employee (female)Started Yelling at me to leave the her store, I replied that I'd already paid for my coffee and would leave when I recieved my coffee, at which piont the said employee went into the cash register and retrieve a two dallor coin, slamb it on to the counter and told me to get the -uck out of her store, at which piont the said employee stormed into the back of the store cursing. I left the store in a bit of frustration and embarrassment as I had done nothing to deserver to be treated in this manner. Thank You for your time