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Tim Hortons / drive thru

Yesterday, I went through your drive thru window in Innisfail AB, I ordered 2 large green teas, that was it. After I ordered I waited 9 minutes to get my 2 teas and there was only 1 car in front of me who was up at the window. I had a very important board meeting to attend and here I was stuck for 9 mins. Apparently your supervisor who was on during that time decided that there was no need to rush or hurry with any order, meanwhile this line up was growing with very dissatisfied customers. I strongly suggest that someone pull this manager aside and explain to her, that just because shes doesn't have to be anywhere in a hurry, some of us are, and if it continues, you will lose alot of business.

Py
Mar 30, 2017

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