Tim Hortons
reviews and complaints

I ordered soup and was surprised there was no bread in the bag but it was FILLED with crackers. When I asked why no bread, she said they hadn't baked it yet! It was lunch time, 11:30 a.m. on a weekday. And she didn't mention it to me when I ordered or received my soup. So you just don't give the customer their whole order? That's not okay. I paid for it.

Also, I ordered an iced tea with extra ice, but there was hardly any ice and it was warm! So I asked for an extra glass of ice.

AND the last time I went to Tim Horton's the same drive thru worker said she hates the customers AS I WAS EXITING the drive thru with my food! All I asked her was what kind of soups they had and the price of a large iced tea. I guess that makes me a bad customer?

She should be fired.

1060 finch avenue west north york Ontario m3j 2e2 at this location I buy my tea and my breakfast everyday between 6 am to 6:15 am. Since last week the lady that takes order from the microphone she forgot to add sugar few times last week and I asked her is there sugar inside she said no I said I ordered with half milk 2 sugar and she said that to me next time order properly sir ... and made a new one and I took my order and today may 10 2018 around same time between 6:00 am to 6:20 check the camera if you guys have acces I have black truck ford they did my order wrong and I told her to add sugar she gave me attitude and said samething next time order properly sir... and I said I ordered it right at first you guys forgot to add it and I said you know what I been coming here everyday almost everyday you guys don't even say good morning you guys don't even smile plus giving me a attitude with your mistake I got mad and left this is not the way to run a employee at work Tim Horton

My grandma and I always love going to Tim Horton on a hot summer day or after school to get a frozen hot chocolate. We always loved the chocolate whipped cream. When you got rid of it we didn't really think the drink was as good as it was with chocolate whipped cream and didn't get the drink as much. We would like you to bring back the chocolate whipped cream even if it'll be a slight upcharge to put it on a drink, we are okay with that.

The residents who are West facing in One Bedford (Corner of Bloor and Bedford Rd, Toronto) are continually woken at early hours to a Tim Horton's delivery truck running on high idle / or with the coolant system running. The truck often arrives before 6 am and does not leave until 9 am. The noise is unacceptable. We addressed this months ago and the truck was silent for several months. For some reason the noise and duration of delivery are once again a problem. Please address. Thank you.

Upon receiving my order, the staff at the window was unfriendly upon informing them we do not speak french. After I got my latte, I arrive at work to taste water in it; absolutely disgusting. I call them, and request to speak to the manager to voice my concern and make them aware of what's happened as I am a regular customer there. She answers the phone, once I advise her what has happened she starts to argue with me, and becomes very rude telling me a latte has milk not water and there is no way. I offered to take it back, and she taste it then, and she continued to argue with me. Very unprofessional, and is not in the place to be a manager if that is how she handles with customers. I said are you a manager? I am just letting you know, and telling you as a customer. She yelled back at me she was, and she made the coffee. Never in my life, have I received such service, nor have I heard of anyone else I know receiving such.

So i went to tim hortons on glenlyon prkwy and marine drive in burnaby bc and i saw no line up and i said to myself yes! no lineup.
As when i went to order my coffee the represitive told me to wait 10-15 mins as the coffee was still brewing..i was like wow why cant u guys make like 30 mins before! Isnt this 24hrs...
U guys need more experienced workers at this locations

Yesterday evening went to have a coffee with Tim hortons al Naeem mall Ras Al Khaimah branch. I ordered the cafe late and received cappacino and try to asked the counter staff and he is explaining such a rudely way this is cafe late only not cappacino if you want have otherwise don't waste our time.I am totally disappointed the way he replied and this brand is one of my favorite place and this kind attitude person in the store the image of store and brand will get spoil.

I came to my office early this morning to find that my breakfast combo is missing the hash brown inside. I was patiently waiting at the store for my order and I was in no rush even if it took time for order to made properly, I was completely okay with. I understand that Tim Horton's attempts to promote high quality service at a fast-pace to maintain its customer base, however why are the employees rushing. Please advise that I do not require a refund or anything, but I want to ensure this is being addressed appropriately so a similar incident does not occur in the future.

Hello,
Friday Evening May 4th, 2018. I headed towards my local tims in Milton Ontario (Derry road And Bronte Inters) to get my regular order. After spending over half an hour in the drive thru line, I was unable to place my Order at the drive thru screen because of unavailibity of the system, when I got all the way up to the drive thru person, they told me they were only taking cash very abruptly and because I didn't have that. I had to come in and wait in line again. After further waiting 20 minutes inside I was greeted with a Subpar employee who had no interest in taking my order. My coffees tasted burned (as they could have been old). As an ex employee of Tim Hortons my self (worked at Steele's Avenue with Don and Penny 8 years ago) I know how high the standard is and was set pertaining to customer service. Not only was my time wasted but the store was incredibly unapologetic and showed no empathy. This experience truly is disheartening and it leaves me with an incredibly bad taste for the company. I hope you understand.
Best,
Ahad Gillani
My personal email : [protected]@outlook.com
Event happened : 9:30 Pm Friday May 4th, Milton, Ontario.

This morning I went into the drive-thru of Tim Hortons and a lady was very pleasant at first and then she got very ignorant her body language her attitude glaring at me she said something along the lines as I took a program for granted and I was abusing the system whatever that means. But in the end when we received our order we were missing one coffee what we ordered was a medium steep tea a small double double and a sour cream glazed donut. So I realize that I had not had my coffee and I went back and asked her for my coffee and she said that she could not help me with that and that I abused the system and she will not help me at all this is a case of mistaken identity and I asked her her name I explained to her that I don't know what she's talking about and it's uncalled for and she still refused to give my coffee so here it is at 8:25 a.m. I'm still in my pajamas I've had enough of this store it's been so many incidences like this and it's getting to be too much this is the last straw I'm walked out of there without my coffee and I'm pissed I asked the woman for her name. ... mesh is her name unbelievable customer service

Everything that has happened to me at Tim Hortons in Bonnyville, Ab, Canada. I started there on November 17/2017 as a baker. Dec. 9th I was doing my cleanup and I shut an oven down too fast, and caused some damage. I owned up to it the next day, it was my fault. So now I don't clean the ovens at night anymore. Week of Christmas I was given only 2 shifts, one was an 8 hour shift and the other was a 6 hour shift. That week I only worked 14 hours. I live in Bonnyville by myself, my family isn't here, so I have no one. From Dec on I have stayed at 6 hours a day. I have been there almost 6 months, and in that time they are accusing me of breaking the fondant machine. I know for a fact that machine was broken long before this happened. I could feel liquid running down the inside of my pants. So I know that I'm not to blame for it breaking down. My store's one manager, her name is Veronica Eder. She is the one who is trying to fire me. And shes a Filipino. They need to stop trying to take jobs away from Canadians! I owned up to the fondant machine breaking down, I didn't remember that it was leaking before hand. She said that the element for the machine would cost $1200.00 but elements don't cost much. They cost like $85.00. I'm tired of taking the blame for things being broken there. Things happen all the time. Shes had it out for me since day 1. My first shift there, I was left alone for 4 hours, while my supervisor was covering other peoples breaks. She didn't tell me what I was to do then either. I suggest that you guys review this as a SERIOUS matter, because I'm not the only one who feels like this! There are others at the same store as me, who are getting blamed for things as well! I like my job, but I don't deserve to be treated this way. I'm a human being too. Who makes mistakes, and takes responsibility for her actions.

I was at Tim Hortons and I placed a order for coffee and timbits and when I got to the window a Caucasian women and Black girl was at the window smiling and giggling at us I payed it no attention but then after a few seconds a guy can to the window looking and laughing and waving so now I'm like what's going on and then it was a crowd at the window and they was laughing and the black guy with dreads hand me my coffe laughing so I said you know what I don't want it ! Due to the fact they were all crowded and laughing like they did something to my food and drink and then I say I want my money back and then the Caucasian women gets nasty yelling out goodbye . This is very rude and unacceptable you don't play with people food! My baby could've got sick if I would've gave him them donuts! Lord knows what they did to them and my coffee that's very unprofessional and something needs to be done about this! I went to the Tim hortons on Walden ave the address is 1610 Walden ave, Cheektowaga, ny 14225 my reference # is [protected] and this happened at 12:41 today .

Stroud is the worst place to order food they charge you double for what you get i order a breakfast sandwich with NO egg and pay 650 when i get my sandwich it's a plain bagel with butter .. butter only !
I will never go to this location every again and will be telling everyone i have complain before and they never get back to you. This has happen yesterday and today .

I was at the Tim Hortons on James St in St Catherine's On. Today at 9:28 am. I ordered from an oriental looking dark haired lady ( with bright red lipstick).
I asked for a medium double double and a chocolate glazed donut.
As I walked over to get my coffee from the shelf, She gave me a timbit instead of the donut. I tried to tell her dark haired coworker about the issue. Her coworker looked over at her screen, shrugged her shoulders and did nothing to fix the issue...

I went to Tim hortons @ about 10 5/2/18 on groesbeck in fraser I ordered no problem. I got to the window to pay . Lady is actually sliding my orange juice back and forth in her hands. I get food take a bite into sandwich taste old an over grilled. The hashbrowns were super old an dry even smelled like it every last one of them . Orange juice warm an nasty. I did eat half of sandwich hashbrowns in the garbage as well as the juice. I would have called but no receipt. Very very disappointed

On Sunday April 29th, I went through the drive through at tim hortons and ordered a grille chick. Chip. Wrap. After paying almost $6 for the wrap I expected a decent wrap. When I received it, there was literally two pieces of cheese and 4 SMALL pieces of chicken. I was FAR from impressed but as I was leaving town, i didnt have time to turn around to have my wrap re-made for me. I took a picture of the wrap from the top vow to show that there was next to nothing in it. Lately has been a struggle with tim hortons as my cups leak almost on a daily basis from the seam and now my wrap. I spend a lot of money at Tim Hortons and expect better quality for what I pay. The girls in the morning on weekdays are phenomenal and always do things right. Your weekend staff needs work and to be taught how to make things properly and pay attention to detail. I'm not one to typically complain but I've had enough. It's not the first time it happens and this time I'm not ready to let it slide again. Hope you can help!

I won a $5000 CIBC card on feb 27. I took my cup in to an Edmonton location fully intact and filled out the form necessary. I was then told it could take up to 6-8 weeks to receive it in the mail. It has now been nine weeks. I was hoping someone could help me out. I have heard of other complaints about different roll up the rim item issues on the news and such I am really hoping I don't have to make a complaint as well that way I don't want to have to do that sort of thing I'm really a avid customer to Tim Hortons and would really like to stay that way but you know when you win something it's really nice to be able to get that price especially something like that thank you

The only reason i would go to a tim hortons now is to use the washroom as a last resort. Disgusting the way employees are treated. And the above listed problems. How can you serve coffe and tea with no honey or raw sugar, even a dunce could figure that one out and here we are looking at a multi million dollar corporation. You are so interested in saving money you intentionally create garbage for our landfills and do no service to the public what so ever. The sooner you go down the tubes the better. Tim hortons scum of the earth.

Please see attached picture. every time I order oatmeal from your store it looks exactly like this. I had to remove a full cup of water for this to even be eatable. please fix or make a new version of oatmeal, because this is the worst I've ever seen. store number is 4165. would also be nice if you could get the manager of the store to wear actual TH uniforms instead of his white stained undershirt that he wears every day.

I went to use my two free roll ups of donuts today only to be told last day was April 20. I had asked the same location (finch subway) when are these valid until the beginning of April and was told the end of April. Very disappointed! Really you should right the validity date on the wining roll up so people won't be soo disappointed. Is there anything you can do...