Tim Hortons
reviews and complaints

Ok, it might look like it is not possible but this is the truth.
I get breakfast from the pitt meadows location for about 4-5 years now, I would say that 7-8 times out of 10 I don't get what I want and that because they don't have either plain bagels or hashbrowns, or they add cheese or tomatoes on my sandwich, I know some people like it, I don't.
So allways I go "no cheese or tomatoes please", guess what? I get either or
I sent tim hortons an e - mail, they called back, I explained the situation, but it happened again... Numerous times. It might sound harsh but I believe that people at tim hortons are hired based on the lowest iq, sorry, I cannot explain otherwise...

I went into Tim hortons to fill my 2 thermos's with coffee & said to order taker/clerk do not rinse out I have my sugar already in them just fill with coffee please said it 3 times to him
I paid for the coffee then I heard the water running looked over to see my 2 thermos's being rinsed out after saying not to
I went over &said to him I thought I ask for you not to rinse them out all he could do was look at then he said he was sorry & was going to give me 2packets of sugar for each thermos
I think that the people working in these places should learn to understand English better &listen to the customers better

This morning I went to my local Tim Horton's for two coffees. They are building a new one so right now they are running out of mobile trailer. It had been raining and I slipped on their floor, I grabbed the door handle and managed not to fall right down but I did injure my hip, it is a replacement I got 1 1/2 years ago.I am in great pain right now and will be seeing a doctor in the morning. The ladies behind the counter were not concerned when I told them that I slipped and hurt myself, or that the floor was slippery.

Every time I go to tim horton's I get a blt and I always have to pick out the bacon. Its disgusting. They need to start cooking it longer or I will be going to higher measures to get tim horton's shut down! I remember when tim horton's was good. You guys have taken a steep tumble down a cliff. I have got food poisoning from the strathmore tim horton's by a bagel and icecap. Clean up your bloody act, get of you cushiony office chair and do your job. People shouldn't have to worry about getting sick from food that incompetent workers that don't know how to make the food or are taking short cuts. That's how you kill a person and that blood will be on your hands.
I want to hear a response of what actions you are going to take to fix this issue but if you don't respond to me in the next 48 hours ill be taking higher measures to shut you down.
You can email me at [protected]@live.com

Hello,

A family member of mine works at TIm Hortons. After hunting for a job for years and years, there was no decent job for her to work at. Due to having kitchen experience she got hired at Tim Hortons. Guess what? She works 8 hours for 4 days straight with only 2 15 min breaks allowed every shift. They don't get lunch breaks. THIS IS AGAINST THE LAW! In Canadian Law you are entitled to receive a non-paid lunch break but guess what... even that 15 min break they take in between they have to punch out. Ofcourse, they are ALWAYS short staffed! ... This is pathetic and I am not going to sit quite. Everyone should be treated fairly. What I witnessed is outrageous and should be taken action upon. Ultimately, I will contact CEO of T.H, the corporation, BBB, worksafebc, every place I could think of.. I will. I just cannot see anyone be treated unfairly. No one deserves to be treated like an animal ! Period.

Well to start off I work for a tim hortons, sadly, I hired in a year ago, I am a serv safe certified supervisor, and well never in my life would I eat or drink anything from any location,
We are taught in training videos that everything has to be re baked every 8 hrs, well our location bakes at 5am and sells the product all day and at the end of the night we are ordered by the owners to put bagels and muffins ina bag and leave them on the table to be sold the next day, eeewwww, things have a expiration for a reason guys!, the "fresh tea" is anything but, more like 4 days old and watch out for the mold, machines are rarely cleaned, employees are docked 1/2 hr out of every day they work for a break they do not get, we work one person at night, so how do they take said break, fresh coffee every 20 mins is a joke! We are told by owners to stretch the coffee out.. Which usually means keep it for about an hr, they are cheating the corp by falsifying production sheets so food cost is low, I have went to owners many times with all of this and they simply do not care, aslo have contacted corp and never heard back, I am the only person who does any cleaning in our store and trys to keep everything going they way its supposed to be but it never happens, its a dead end!. All the employees have given up and just dont care anymore, supervisors run our store, which we only have a few, and they only get 7.50 an hr, which is a big slap in the face if you ask me, money is always coming up missing and only when the owner is around, then said money is taken out of our checks, the owners keep track of our hrs, we do not get to punch in or out, and checks are always wrong... Ohhhh sooo much more that would just turn your stomach but I feel this is more than enough as call to the right people are in progress, especially about the docking of hrs, you work 9 hrs and only get payed for 8.50? If I added it all up for the year thats almost a thousand dollars they have screwed me out of and every other employee too, this is a warning for anyone looking for work at tim hortons, turn around and walk away, its not worth it,

My son has applied at Tim Horton in Whitby Ontario Canada located a Thickson and Hwy 7 multiple times within the last two years. He is now turning seventeen and has many community service hours under his belt. It seems they hire only female teenage girls not teenage boys. Why is a young girl who is fifteen hired on her first try and my son who is now seventeen cannot even receive a call back. He is a hard worker an honor student and has excellent references. Why will they not give him a chance? He needs this job so he can safe for university/college and gain valueable work experience.

The people working there at night they do not have experience there are lazy and no supervisor. They do not know how to deal with the customer. They scream sometimes i think, they have psychological problems they don't remember what they serve and charge and of course other interest asking people for tips. Looking for boyfriend etc they should be working indifferent shift so there's no. Conflict of interest plus they have some respect.

I went to this YVR airport location for a cup of hot chocolate and a chocolate dip donut. For the Donut, I asked the server that I need it in a box. While she was opening the box and preparing to keep my donut in there. Her Manager/supervisor interupted her and asked her why isn't she using the bag instead. He came to me and I said I need it in a box because when I go home all the chocolate from the donut is on the bag, I even said I am willing to pay him for the box. At that he asked for $1.99, just because he sells all his mini donuts in the box and he charges his customers $1.99 for that. I told him thats outrageous as at some locations they give it in a box(which makes sense). I was really disappointed by his services. Company should fire such kind of incompetent personals.

Every morning I stopped in at this drive through location on my way to work and ordered 2 coffees and 2 cheddar cheese bagels. I spend $6.14 every morning M-F. I go to this location not because of the service but the convenience. On Feb 9, the service was so bad and to top it all off, one of the clerks, laughed about it.
Situation: There were two clerks at that time working the drive through, (both Asian- East Indian and Chinese). One handed me the debit machine that I took with one hand, as I turned by head to look at the machine the other Chinese woman shoved the cup in my hand. It startled me by the aggressiveness of this clerk.
The coffee was in an awkward position in my left hand, as I tried to place in my cup holder, however in doing so before it got to my cup holder it spilled on my lap. The lid was not secure on it and ¼ cup of the coffee spilled on my clothes. I felt the coffee on my skin and looked at the clerk she was standing there laughing about it. I told her it was no laughing matter. The other clerk stood there and handed the machine back to me for me to enter my code as the transaction timed out. I was so upset and even more irritated at the Chinese woman laughing at the situation. I decided not to go ahead with the transaction and took my card out of the machine, and threw the bagels in the bag back on the counter telling them to keep it. The Chinese woman then yelled at me telling me “I got your number”, not what she meant by that!
Never once, during the entire situation either of the clerks apologized for the event. I drove off and called the Police to file a complaint. They told me to call the owner, as this is a civil matter. I tried calling the owner, however he is not responding to my calls.

I am sick to death of tim hortons and their sub par, leaky lids and inconsistency. They offer a drive thru service. Great! However, I expect that when I go through the drive thru, my coffee will be made just the way I want it and be able to withstand the odd bump in the road. When I go to second cup or starbucks I have no problems with leaking. Go to timmy ho's and half of my large dbl dbl (Which sometimes tastes likes there's no sugar or sometimes tastes like it's got 1/2 a pound of sugar in it) is leaking all over me and my car. 2 years ago, I sustained a horrible burn on my chest when the woman at the drive thru handed me a leaking coffee. She apologized, took it back and gave me a new one. When I contacted head office about the scar they said I should have saved the cup! Then the district manager phoned me and said, "if you have an issue with the product, why would you continue to buy it?" I was disgusted with the response. My problem wasn't the product it was the packaging.in any case, i've stopped going to th's. I either make my coffee at home (Thanks tassimo!) or i'll pay the extra for a latte at second cup. Tim's can go @#$% themselves 7 ways till next week!

Hello,
I am sorry to complain, but i have had a horrible experience at one of stores at:

2760 niagara falls blvd, tonawanda ny, 14150
[protected]

I went to this tim's (Which is right by my house) around midnight, like i do every night before work, and ordered:
Everything bagel w / butter&cream cheese, and a medium decaf&2 creme. (I'll usually spend from around 3 to 10
Dollars, sometimes adding a regular chili and a donut) i then rolled up to the window and handed the manager a $50 dollar bill, and without even looking at the drawer said she can't change a $50.

Let me tell you, i've been to tim's thouseands of times, always at night because that's when i'm working, and i
Have never been told this before. I was so shocked and disappointed; i could not believe this was happening to me
At a tim hortons. Not to mention, with the amount of business the store does, she really expects me to believe she
Doesn't have two twenties, a five and a couple lousy singles to change my money?! Simply not acceptable

I know it is not a big thing, but i am so angry still, i can't help it. If something is not done to correct the problem,
I will never go to that store again; it's just as easy for me to toast a bagel and make some instant coffee at
Home before work.

Thanks for your time and giving me an outlet for this problem on your website. In general i have always had a
Good experience at tim hortons previously.

Oh my ! Do not go there ! Hv never seen such a mess, they have an ice cream place in same store, flies like u would not believe ALL over the cones that sit about 4 inches from ceiling ! What caught my eye at first was the dirty dirty floors, then started looking around wow disgusting ! Instead of ordering decided to go check out the restrooms, that was a mistake ! Yuck ! Holy Tim hortons needs to get there act together, the one on hwy 6 has nothing but rude employees and this one is disgustingly dirty, and if u want a fresh donut(I just drink coffee) u can't go to any of them, it would be fresher if u went to Switzerland ur self, ! What's up with that ? Come on timmies get ur act together and at least hire employees that care !

First I want to preface that I have never written a complaint letter in my life. I worked in the hospitality industry for 15yrs and understand that you cant please everyone, all the time. However, I am so disappointed in the direction tim hortons is going. This is a staple of canada where your coffee was always fresh, consistent and hot. Not anymore! And I was recently in a location where I ordered a bowl of chili to go and the employee put it in a dirty container. I asked her if there was a reason why she did that, and she replied that a customer changed their mind earlier and wanted their's to eat in. Are you kidding me! Are people not getting trained that we dont put food in dirty containers? Thank god there's a neighbours close to my house bc they care about their customers, like tim horton's used to years ago!

The harassment and discrimination towards employees by management at the Keil Drive location in Chatham, Ontario is unacceptable and violates every aspect of employees human rights. On behalf of certain employees, I have contacted head office in Oakville only to be sent back to the store owner in Chatham who is about as much use as a Zit on my ###. The harassment and discrimination has become worse and I have video recorded a few hours of this mistreatment to pursue complaints with Human Rights Commission and Labour Relations in hopes of turning this misguided around and get some of these managers fired. Legal action will be taken soon because The Ontario Human Rights Code (the "Code") states that it is public policy to recognize the inherent dignity and worth of every person, and to provide for equal rights and opportunities without discrimination.

We will not take legal action against one store, it will be filed against the entire corporation since they have been notified and are aware of the situation and does nothing. This is a prime example of corporate greed

I have had it with the wait times when you go inside most Tim Horton's locations in Kingston. The best one so far seems to Sydenham Road but it still lacks full commitment and the others frustrate me greatly. It seems as though Tim Horton's just abuses their customer Loyalty and what I want to know is, is there anything going to be done about it or should I just stop supporting them altogether? Last week I expressed my complaint to the Centennial Drive location and the staff member there only responded with how hard they work, they don't consider the customer at all. At Arlington park they REALLY don't care at all, if you ask the staff member to pass your complaint along to the supervisor they just apologize and say nothing. You know they are not going to pass it along. I have the phone number for the head office and I will be expressing my complaint one on one and asking if anything is going to be done. If there are no plans for improvement, then I will no longer be supporting them.

Why are Tim Hortons cups not accepted in the blue box? you would figure they would have a corporate responsibility to make sure they don't end up in the landfill or on the side of the road!