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Tim Hortonscustomer service at 133 bay st n, hamilton, on

I am very concerned about the way customers are treated at Tim Horton location at 133 Bay St N, Hamilton, ON. Store #102415. I have CIBC Tim Horton credit card and use it to accumulate Tim Horton cash. However, when I tried to redeem an electronic coupon at this location, I was treated unfair and scorned by Tim Horton staffs (Donna and other staffs). I was in store and presented the electronic coupon on my cell phone, she told me their scanner is closed at 9pm. I told her the coupon should be valid for throughout weekends including 9pm- 12am. She then told me the only place has scanner is from drive thru which she can use the scanner to serve customer but she wouldn't do this for redemption purpose. Then, I was forced to go to the drive thru window; however, Donna said drive thru only serves customers in the car. As a customer, I felt being discriminated by staffs at this location and it seem like that your staff incompetent to provide the basic service to the customer.

Wu
May 14, 2017

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