Tim Hortons
reviews and complaints

1500 O'Conner is where a Tim Horton's resides. For atleast 1-2 years they have been over changing me by 60 cents. I didn't really catch on until recently. I had a few other Tim Horton's sign the receipts to show the manager at 1500 but she said that 1500 charges different then other Tim's? So today I decided to record them. I ordered my usual large iced coffee and surprisingly they charged my correctly. I'm guessing one of the other managers had tipped her off. That's fine though because recording her ‘ trying ‘ to explain why I was over charged for so long is almost unbelievable. This was first time I could see how nervous she was as it felt great. She (Sylvia the manager and alfreada the assistant manager and rayha another worker are pure scamming bullies ! ) and It felt real good To finally get a bit of justice. The real justice would be paying me back all the cash that's been taken from me. I am on a strict budget so those extra coins count!

I go through the drive thru and there is a sign clear as day that states 6 strips of bacon and manager tells me that the sandwich was changed but not the sign and now you only get 3 strips cut in half and treated me like [censor] for complaining only saying it's corporates fault so take it up with them. I'll never go back there again. I'm going to buy a coffee maker now so i don't have to deal with the ride employee's. You should be ashamed of how Your employee's treat customers. The manager was still talking [censor] as i was leaving and that's not a acceptable as far as I'm concerned. Some people shouldn't be in customer service if they can't deal with people!

Seems when we get coffee from Tim Hortons on Victoria avenue in Brandon when I go to roll the rim it unrolls very easily and always " please play again". I drink alot of coffee everyday and have not even won a free one or donut. I also buy from the 18th street location and I have won free coffee, latte and donut...the rims are not easily rolled up...not even the non winners! It's not only me...when we get coffee it's usually 4-6 cups each time...like 2-3 times a day. Not only at contest time but every day of the year.

Date of the incident was February 26th and 5:40 pm. I went to the location on 200 Burrard, the one in waterfront station. Before my shift I got a sandwich from there which I asked for no bacon in it, then when I received it, it did have bacon in it and when I asked the employee if I could get another one she just snatched it off the counter and turned away. After I received my sandwich I head towards my work, when I checked the sandwich at work the bun was cold and un-toasted and it was torn in half. I decided to call in at this point, after calling about 4 times I was finally able to get in touch with a manager there. When I explain the situation to the manager of what happened he replied with "AND." At that point I suggested to come back and get another one made correctly. When I went back on my 15 min break at work, the same worker who made my sandwich previously was there and when I went to explain the situation of how I spoke to a manager and I was coming back to get a replacement she refused to make it. She claimed "I remember you, I re-made you sandwich once I will NOT remake it again." At that point I requested to speak to the manager he then notified her to make it and once again she refused to make the sandwich. I spent about 13 out of my 15 min break at the Tim Horton here where there were no customer's in there besides me. I have never received such un-kind customer service ever. I did receive the sandwich in the end but it was not worth the hassle I had to go through just to get a properly made sandwich that I ordered correctly and PAID for. I did send off a complaint on the day of the incident and have not heard a reply which is why I am sending it again.

My name is Karishma Kumar and my contact number is [protected]. I wish to speak to someone in head office department about this unprofessional treatment I received.

Hello,
I am writing to express strong concern about a coffee I purchased at approx 830am this morning from the West side Selkirk Mb. location . The cup I recieved appeared to have been tampered with regarding the roll up the rim feature. This in itself would be cause for minor concern for me but most concerning is that it seems to me that it has teeth marks that may have been used as a method of rolling the egde up. I cannot even begin to express how upsetting this is for me considering I had already consumed most of the coffee prior to noticing. The thought of someone using their fingers in area that I place my mouth is one thing. The long list of infectious diseases that I potentially have been exposed to is a completely different matter. I have heard stories of cups that have been tampered with at other locations and the resulting lack of action or percieved empathy was generally the outcome from what I gather. However, this in my opinion crosses a reasonable line of what one may consider to be a public health risk. I am asking for a follow up by Tim Hortons in response to the outcome of inquiries made at this location and the outcome result.

Sincerely,

Clayton Prette

[protected]@mamawi.com
ph. [protected]

Bought a Take 12 Feb 11 830 am asked twice for a receipt never received one at 10301 31 ave Edmonton went back 2 hours later talked to Sandy said she would take all my info give it to a manager as she was not able to do it and no managers work weekend they would call.Told her I needed this for work. I waited never received a call went back in on Feb 26 Sandy talks to the manager says they lost the info I give it to her again stressing I need this by month end.I go back into today talk to Sandy after she talks to someone in the back says my managers sick we will call you don't waste you're time.Sandy also says her owner said that they shouldn't waste there time looking for a reciet .I guess I don't matter I need this reciet today

To whom this may concern,
I am writing as a former employee of Tim Hortons. On January 19th, 2018 I was wrongfully dismissed.
My daughter became ill with vomitting, diarreah, and dehydration. She was hospitalized for her condition. As a result she was not to attend daycare. My employer was aware that I had a court order stating my daughters father was not to care for her unsupervised, due to a domestic violence situation that occured in August 2017. This left me as the sole provider and caregiver for my daughter. I was using emergency days that the governement of Canada put in place in 2018. I was entitled to 2 paid emergency days and 8 unpaid. I as an employee had zero write ups, was never late. And always posessed a doctors note in the event of an absent day from work. On my final emergency day, my employer Vicky Smith contacted me and fired me. She did not provide an actual reason for my dismissal. It was also almost a month until my record of employment was released. Which prevented me from attaining any social assistance until I was able to find a new job.
2 weeks prior I had told my manager that I was pregnant with my second child. My work pants no longer fit and I needed to let them know why.
I was never warned about my absence being a problem. Which according to the government of Canada, I should not have to worry about due to the emergency days they entitle me to. In which I do not require a doctors note, or reason other than emergency that I will not be in. Even though it was not required, I was able to provide hospital documentation stating my daughter was there. I was able to provide medical records from the clinic I brought her to, and I was able to provide a letter from her daycare stating she was not to be in daycare until she got better.
This dismissal has made my life extremely stressful. It has put me in fianacial hardship and has also prevented me from being able to do anything until my record of employment was released.
I believe something should be done. I have contacted the labor board and filed a claim with them. But I am less than satisfied with how employees are treated with this company. Vicky Smith dismissed me with zero legitament reason, when the government of Canada allows employees these days for exactly what my situation was, an emergency. I will also be contacting anyone higher up that I can in regards to this matter.
I was not paid severance pay, I was not provided with adaquate reasoning for my termination. The Tim Hortons that I was employed for was Tim Hortons on 80 Park Street East. Windsor, ON Canada N9A3A7 [protected] owner Vicky Smith, manager Jamie Sedran

To client service concerning 108 Beaurepaire, Beaconsfield, Quebec.

I stopped there today at 6:00pm and had a meeting close by at 6:30. Ordered a soup + the steak/chipotle + coffee. I was asked white or wheat bread. White I answered. 6:15h...still no soup, and no sandwich on the way. I get up ask the male server...I'm short on time, may I please start with the soup. Got my soup and asked him, well have you started on my sandwich yet? No, so he gets going. 6:25, he puts the bag on the counter. I come to pick it up, I'm late and I see the he gave me wheat bread. So, I ask him, why wheat, I asked for white bread. He asnwers back: we are out of white bread. Well, no one asked me if I wanted wheat, and I can't have wheat. So he then asks he I can wait an extra 6 minutes. Funny..one minute, no white bread, then next thing you know...so I wait, there's no other customes waiting in this dirty store ...then out of the blue, another server comes to me and asks what I'm waiting for. He slams the sandwich together...no excuses, no nothing...cold and I leave very frustrated and have never never seen absolutely poor service like this in all my life, long faces, dirty store, . Maybe you should step in...Tim Horton's name tonight is equal to nothing...very very frustrating...
An answer to this email would be appreciated..!

Louise Marcoux
[protected] x223
[protected]@ambulancemedic.com

I went to tim hortons in vernon bc on the weekend and ordered a meal of turkey club sandwich with a hot chocolate with whipped topping and a box of timbits...i had horrible service and my sandwich was awful...bread was dry and it was just nasty...my hot chocolate had no whipped topping and got a half a cup...didnt notice till we were out of town heading home to salmon arm...un happy

Everyday I go this Timhortons on overlea Blvd it's near laird and overlea. They always roll up the cups and giving out customers non winning cups. I go there everyday morning and see my cups already been checked my employees and when I roll up the rim I don't win anything. Never single win for two weeks straight. The odd is 1:6 ? Can someone monitor their employees bad habits?

I've been a loyal customer for 20 plus years
But lately on a numours occasion. I've been given wrong order. I enjoy your product. I only drink decaf. And was given regular coffee with cream. I don't use cream I prefer milk. Caffeine makes my heart race. And cream effects my stomach. Very very disappointed. If this keeps up. You have my word. Me and my family and close friends will start going to McDonald's for coffee. Thank you in advance

Friday 23 February 2018
I bought one medium french vanilla and half dark roast coffee and 2 tarts an hour ago. But when I bit into one of the tarts it had long hair in it. It was a limited edition $2.99 each.
It made me gag.
I wonder about the food hygiene? and would like to know what steps are taken to ensure customers safety and cleanliness in the Tim Horton Cafes/outlets

I went to the Tim Hortons at 8750 Bayview Ave Unit 21, Richmond Hill, ON L4B 4V9. It was around 7 at night on Friday February 16, 2018. There my friend and I ordered two medium teas, the lady that served me the tea filled it up to the top and when I tried to open up the part to of the lead to sip the tea it spilled all over my hand. My hand was red and throbbing with pain, I didn't even get an apology from the woman who served me.

It was early morning On Sunday when I was going on the drive through at Tim Horton and I ordered larger cup of tea three S and two cream by drive through, then I came and pick it up. I didn't check it what employees did for my order after that when I got my work and I tried to drinking my tea oh [censor] big wrong and very bad service.
I think they used something that is expired to my order.

I am writing this complaint because I am a regular tim hortons customer at many resraurants on a daily basis. I find that the drive through services at most places is always understaffed and several times when getting my coffes they are frequently. Made incorrectly or totally wrong in ways such as ordering a tea and gerting on the hiway and finding my tea was actually a coffee witj tea bags put in aswell this is a lack of attention bt the employees. The purpose of the drive through is for speed and convienence but at time has passed the drive through is now a worst service than going into the store. I am acrually consodering not using tim hortons anylonger becaise of so many times having poor service as a result ofinstitutions being under staffed and not providing 1 st quality service. I wouls expect ccprporate affairs to look at these ossues and take some sort of action to improve the way franchise owners trainpersonel and in order to be a better service provider.

Hi i dont know if you can help me being in the us. but i used to work at the west ridge road location before they closed in greece ny. i never got my w2 from george pino. they arnt answering me and i believe they were a private owner im not sure please help. email is [protected]@yahoo.com again i appreciate any help i can get towards calling corporate or getting a hole of someone so i can get my w2

Your company throws away display food. The world is facing a food crisis. People in canada are starving, and you are throwing away display food?!?!?!
There are many shelters which would take this food. Please do not waste so much. You could even sell the old stuff at the end of the day half price, or donate it to the police stations since they love you so much.
I will not be giving you my business until there is a policy change. I love your ice caps but the sugar rush isn't worth supporting bad business practices.

I attempted to submit my receipt online through the website on four different occasions. It was accepted the first three times, but was sent back to me as: 1) the entire receipt wasn't shown (it wasn't, so I resubmitted)...2) the entire receipt wasn't shown, but it was (it was 16 inches long and I stood above it to take the picture)...3) the receipt was not legible...no kidding, that's what happens when you have to stand so far away.

I also called on two different occasions, only to be told to re-submit. Which I did after the first call, but was unable to do after today's call, as the promotion had ended.

What a scam! I did everything I was supposed to (three times as a matter of fact), and I still got the run around. Funny for a company that spends over $11 million in advertising in the US alone, that you'd continually fight a long time customer over a $10 Tim's Card!

I find it offensive to the point that I plan on avoiding your restaurant in favor of Dunkin' Donuts just out of spite. And I have no qualms in spreading the word to anyone who will listen about how you care very little about their customers.

Tim Hortons at Bloor and Runnymede in Toronto, On.

They have displays of food under glass, and I recently found out that they throw out all this food because it is "display only".

Please either use or donate this food. It is unacceptable to be throwing out food when so many people in Toronto are hungry and we have a food shortage. Please change your practices or I will be boycotting this store and any others that do this.

Received 2 fastcards for Christmas. Unfortunately, by mistake, I was given the top portion of the card and the bottom part was tossed out. When I called Tim Horton's customer service, I was told there was nothing to be done about the mistake because the cards were sold by a third party like Walmart, Costco, and such. I cannot believe that a corporation like Tim Horton cannot put a safeguard in place in order to ensure consumers are not the ones "losing out" when mistakes are made.
In this case, Tim Horton received its share of the value of the cards ($25 for one and $50 for the other), the third party sellers got their share of the card for selling it, and I, a senior citizen, got nothing for Christmas. Plus the purchaser, because of errors, lost their money. DOESN'T SEEM RIGHT DOES IT.