Tim Hortons
reviews and complaints

On several occasions I have attended the Elora Ontario location and have found the state of the store inside and out filthy with dirty dishes and trash all around the bins. I quietly mentioned it to the staff and was thanked. Six hours later, I returned and found the same dishes, and trash hadn't been touched. The washrooms were disgusting and without toilet paper. I witnessed staff standing outside having a cigarette next to the over flowing trash cans and did nothing to clean it up. Once the dining room was closed, two female staff members took many cigarette breaks some of which lasted for more than 20 minutes each. They would run inside if someone came through the drive through but then were back outside smoking in front of the doors within ten to fifteen minutes. This location seriously lacks leadership, pride, cleanliness and service. Staff in the evenings are quite rude and last.

Visited Tim Horton's 'Drive-Thru' on 2258 Crooks Rd, Rochester Hills Mi. Beverage order was 'Large Hot Tea W/Cream'. Server did not have lid secured. When handed to me, it basically exploded- scalding me and spraying my car interior.
Attaching scalding photo.Please teach employees to secure lids!
I will not be visiting that TH anytime soon. Staff is lame.

I am disabled and on limited income and was delighted to get the $1.99 hot breakfast coupon for my husband & I to have a long awaited anniversary date. Bag of change in hand we went to your restaurant to be informed that the coupon could not be used as another offer currently took its place and that it was 2 for $5.25. We were upset at the difference. Why send coupons in the mail if they cannot be used. If we ever go again, we will call 1st. It may not be a big deal to many, but it really was to us.

My son was working at store location 270.
He went in to work like he does when he knows he works the supervisor came over to him and told him that he was not allowed at the back of the store cause he no longer worked there and he was confused cause he didn't know what he did wrong to find out he missed a shift and didn't call in. With that store they are really bad for not posting the schedule on time the only reason I know that is I was a supervisor at that location a couple years back. And I know that it is a manager or owners job to terminate an employee not a supervisor and if this was a first time which it was then he should have gotten talked to or at least had a written warning. And if a student doesn't have a phone then they should contact the parents and I know that the manager has my number. And I got no call stating that he was supposed to be at work. We live 20 mins out of town and the day that he missed he couldn't get to town cause the buses were cancelled for the bad weather we had. I am notifying the labor board about this matter due to it was wrongfully dismal.

I go to the tim hortons on king st and park rd and this is the second time I get my breakfasts wrong and my coffee I ask for a bacon english muffin and I get this [censor] like what the [censor] is wrong with them if not on drugs are on something but never paying any attention and im tired of it so if this dosent change im gonna call and scream of the phone and yet they complaining about cutting they pay etc well im glad they do cause they suck are their job.

‭+[protected]‬ This is the number to location where I spoke with Parnell. My large Mocha Latte with extra shot of espresso was received so cold that the whipped cream would not melt at all and came out in chunks. He said he put my name on a list to refund my money and replace my order free of charge. Had I not already experienced a bad visit with promised replacement in the same manner I would be ok with it. I just don't trust your system!
Lynda Bleser

Cutting staff benefits makes Tim Hortons a toxic place to work. This decreases the chance of attracting dedicated engaged staff, which hurts the franchise's reputation, which reduces customers, which cuts profits. Increase the cost of your most profitable item by a few cents instead of penalizing workers.

Tim Hortons is penalizing staff because the Province of Ontario introduced a $14 minimum wage effective January 2018. To pay for this increase franchise owners are cutting medical benefits, paid breaks and other staff benefits to pay for the added costs. Until Tims treats its staff fairly I shall boycott the restaurant.

On december 17, 2017, my husband and i went through the drie thru, at about 12:30 pm, got one coffee, and one mocha, we were at the window for about 8 min. not because it took so long, this girl(her name tag read Montana) was as far out the window as possible, just flirting with my husband, of course my husband got a kick out of it. the employees should be professional, even at the window, mean while other customers are behind us waiting. it does'nt happen, if the employee is male.

I have received numerous amounts of wrong hot beverages from this location! A few days ago i got a cup full of grinds in my coffee along with pure water in my white hot chocolate . But today they did not make my tea right. I was to get dd with milk I got just milk. Staff need to pay more attention to what there making and repeat orders to customers.

My daughter recently was contacted by a woman who claimed to be hiring for the Tim Hortons location in Saint Cloud MN and she was interested in interviewing my daughter. This woman called my daughter on a cell phone with a local area code [protected] and called herself Lauren or Laura.
When my daughter agreed she was given an address which led her to an apartment complex. The address is 3600 W Saint Germain St in Saint Cloud MN. Upon arriving my daughter called me to tell me it was an apartment building. I told her to leave as that seemed sketchy and not very professional. I don't lnow if it truly was Tim Hortons or someone using the name to get people to come to this building but she did not go in. And why if you are conducting interviews would you have people go to an partment building? Seems pretty sketchy. Now if this is really how the process is working for this particular location I would like my daughter to have a second chance for an interview. Please contact me to resolve this.

For Christmas I received a $10.00 Tim card from a Pastor. On January 1 at about 10:40pm I ordered an everything and multi grain bagel toasted with butter from the drive through. A young woman with glasses took my order and informed me I had $1.87 balance on my Tim card. I asked how much the bagels where? She left and a young man returned to hand me the bag with two bagels that where barely toasted. I asked him to check my balance and he gave me a receipt that showed $1.87. I called the store at [protected] for your Paris store and asked to speak to a manager. A supervisor spoke to me and I gave her the information written above. I was informed by the supervisor she would have a manager call me in a day or two at my home [protected]. I have heard from no one.
Please review and reply
Regards
Wayne Dixon

Good day

Sunday January 7th 2018...12:35
I am at Tim Horton on st-charles corner Antoine-Faucon in Pierrefonds and I'm so aggravated with the staff and service they provide.
I ordered a chicken wrap without cheese and specified it to the cashier ...a chicken sandwich...after 18 minutes of wait ...i get two chicken wraps with cheese ...in a paper bag when I asked a plate she gave me a dirty plate ...then after checking the pile of plates she returned them all on the back as she noticed they were all dirty. My aunt ordered the new grilled cheese without the cheese...when she went to tell the cashier she put the cheese on top in the bag in the grill. We know what happens then ...the bag is stuck to the cheese of course. Other times I have been served by the cashier even though I told her if she touches money she shouldn't be touching the food. I honestly think higher management should be taking a look of how the staff is doing...its seriously a problem.
Hopefully we will get the service we once had.
Thank you
Zelia Farias

This is the fourth time I have gone into tim hortons that is 24 hour location at main and danforth and they have no buns! what's the point of selling them if they are never in stock! my partner and I enjoy these and never seem to be able to get them.. Making the first thing in the morning and then not making anymore does not make sense if you are a 24 establishment! I am ready to end my relationship with your company as of now!

I am ceasing buying Tim Horton's products due to you clawing back benefits to offset wage increase to $14/hr. Why not raise coffee by 5 cents. Must be worth millions in extra revenue. Fewer employees, work them harder etc.
Going to Macdonald's. Coffee is better there anyway since Dad sold recipe years ago to Macdonalds. Bad move.
Frank Lucas,
frank.[protected]@sympatico.ca
Peterborough, ON.

Timmy here on east bound New York thruway at Pembroke NY can't seam to get maple for thier oatmeal. This has been going on now for months as stated by the "manager". Why is this franchise even open if they cant understand how to order simple products? So tiered of the excuses from this Delaware North group opperating your stores. This foolishness would never fly in Presque Isle Maine nor should it anywhere.

Tim Hortons, Signal Hill/West Hills Calgary. Try and hire people that are actually nice and friendly. Nothing worse than going to a place first thing in the morning to miserable most unfriendly staff I have encountered. And it's not just this location. It's pretty much all your locations in the SW end of the city. But this location and the one at Richmond Road and 37 street are by far the worse. And may be when they wait on people, instead of talking amongst them selves in their language speak to the people paying your wage. I have my own business and people like that would not be lasting long.

On Thursday December 21 I went to Tim Hortons located at Queen/Bathurst for my break. I got a small chicken noodle soup and a bun. When I bit into the bun I broke my tooth. I had to leave work and go to the emergency dental since my dentist is closed for holidays. Had to pay out of pocket $208 and will have to go back in the new year when my regular dentist comes back from holidays for a crown on that tooth which in going to cost $1000 and my insurance will cover only 80% of the cost. I had spoken to the manager and told her what happened and all she did was give me 7 free peppermint latte coupons and my items free for that day. She said to me that they bake those buns fresh every 8 hours. I said they can't be that fresh if I am breaking my tooth. I feel like I should be compensated for a portion of my dental costs since I broke my tooth on their product and have suffered pain and headaches since my tooth was broken. The manager said she would tell the owner what happened but they haven't done anything for me. I have stopped going to that Timmy's as often as I go and they are going to lose me as a regular customer in the long run plus the fact of the aggravation of going in there and being bombarded and yelled at by homeless people for not buying them a coffee. It does not look good with their customers at all. Please look into this matter as I feel I should be compensated my my pain and suffering from my broken tooth.

Good Day

A couple days before Christmas I purchased a Latte on King Street Moncton and while heading across town I tried it and there was something obviously wrong with it so I stopped at Tims on West Main Moncton and they lady took it and examined it and said no problem and gave me another along with a gift certificate for a free one. I was treated with professionalism and courtesy from both branches. On Dec 31st approx. a week later I tried to use the certificate on Horseman Road branch and they refused it due to the face it expired on Dec 31st and it was Dec 31st. I did not argue and just left. I know mistakes happen however if I was given a gift certificate do you not think the expiry should be more than a week. And I think a certificate that expires on the 31st should be accepted up until midnight on the 31st.

I don't want anything, just wish to voice my opinion

Sincerely yours

Dave George

So one of the guys took my order didn't ask anyone to make my coffee or grab my cookie or do it himself made my chicken chipotle wrap burnt it so bad threw it out mad a new one and there were burnt pieces from the old one in it I was standing there waiting when he finished with my wrap he didn't finish my order didn't tell anyone to and started helping people at the drive threw one of the girls asked are you waitin for something and I said my coffee and peanut butter cookie by then I was furious she the guy behind her that took my order and said oh yeah she's waiting for an cookie and coffee the girl made my coffee didn't put and sugar in my double double forgot my cookie so I asked another guy he got it right away and said sorry I was not happy with my order that day and mean less to say that's the reason I don't usually go to the timmies on cedar and Lougheed and I will not be going back

Has anyone noticed that Tim Hortons in Ontario for a large and a current 99 cent simply sausage special comes out to 3.02. Price of large is 1.89. But in Moncton price of large is 1.89 and the simply sausage special is still 99 cents, but the after tax total is 3.31. Ontario charges 5 percent tax for this while Tim Horton in Moncton charges 15 percent tax. Has anyone else noticed a big difference like this.