Tim Hortons
reviews and complaints

This was the most dissapointed I have ever been visiting a Tim Hortons, I am bordering on angry. I stopped at the 401 Westbound Enroute at Cambridge Ontario at approximately 4:00 this afternoon and ordered a Coffee a Turkey Melt and Potatoe Wedges at the drive through. After placing my order I was informed there were no wedges. That was fine, I was satisfied with the Turkey Melt and Large Coffee, I paid my 9 dollars and change and headed out on the highway. Wow was I surprised to find I had a Turkey NOT Melt. It was Dry with no mayonaise on it, the turkey was an Ice Cold mess and the cheese was a blob on a cold piece of bread as you can see from the picture. I am not sure what Tim Hortons will do but I would be embarrased to associate with a franchise like that.

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Every morning they charge us something different for the price. Also they have poured chocolate syrup all over the top of the lid, which in return made me get chocolate all over my 500.00 work outfit, and a little on my Marc Jacobs's pink back pack purse. She also did not give us our receipt but we were at the Dublin grandville Rd Tim Hortons. We go there ever morning to get the same things and this is the second time the syrup was all over the cup.

I was on my way to work at 3pm and I ordered a chicken wrap and a coffee. As soon as i took a bite of the chicken wrap i knew something was wrong, and opened the wrap and found hard dried out chicken. I was unable to go back to the restaurant to show the staff as I would be late for work otherwise. This is very disappointing to pay over 8 dollars for a wrap and coffee and to receive that quality of food where it is not even edible. I am a frequent tim hortons customer for coffee but i definitely will be going elsewhere when i want food with my coffee in the future as it was really disgusting I was served old hard chicken. I attached the photo for reference.

Julie MacDonald

You need to make more people available to attend customer's not just when it's busy but also during slow times a customer shouldn't have to wait almost 10 min for a small order especially when it's not busy
Another location you had a lot of teens working and did not see any supervisors, employees standing around talking, on their phones not attending to customers in line, safety hazards a large container with hot liquid inside it behind the counter easily for someone to trip on

Every single time I order donuts with a chocolate glaze they always put them in paper bags and they are ruined before i get to eat them. No one orders a chocolate glazed donuts and doesn't want to eat the chocolate. Its annoying and a real bother and it happens every time and my destination is always too far away to return the donuts and complain!

I was at Tim hortons location today around 5 pm in Tsawwassen mills mall. It had a line up and two cashiers were open and had two lanes and both were open and so I entered the second bcz the lane one had two ppl standing already. And so I was waiting for my turn to go and the cashier in front of me called the guy from the other lane and told me that the lane i am standing in is not open. I said then when is it not closed . She said when the lane gets too long in one that's when we open the other lane. It was left open so how do I know when entering that it's closed. She didn't serve me and starting serving the other guy . My question is about the invisible closed lane sign that I was supposed to see and couldn't see. How do I know for next time that the lane is closed. When they both look 100% the same.

Was at your Tim's at 704 king st west in Kingston and when I ordered my order the girl taking my order was rude and had never said anything to us about being out of hash browns. It is breakfast time have enough on hand she never let me finish my order and when I raised my voice so she could hear me I was told you don't have to yell. If she would of listened to me in the first place I would not of had to yell. So when I went to the window I did tell whoever served us that I wouldn't have to yell if I was able to finish my order properly. The one who took my order never came to the window. We go to this establishment at least 3 times a day and have never been so upset with the way I was treated by another individual in my life. When we got the order our breakfast sandwich's looked like a dogs breakfast, I had to ask for my coffee because she never Asked me what I wanted to drink.
Our total was 27.00 and will never go back to this one again. I do have pictures that I tired to attach but they were to big

Good Morning,
I am not one to usually do this, but I will never go to the Tim Horton's on Cannon street in Hamilton again. This is on my way to work, so would be the most convenient - but the customer service here is appalling. Numerous instances of telling me once I have driven up to window they don't have yoguurt, one day no eggs (at 9am), yesterday was given coffee instead of tea (didn't realize until I arrived to work...told them today and was never even apologized to, nothing offered to make the situation right, was never offered refund) today tea was wrong again...the drive through at this location takes on average 15 minutes minimum. I was sitting in the drive through so long yesterday I parked and went inside. The restaurant seating area and bathroom area was filthy. Then when the debit machine didn't work, I was simply told - ya our machines don't always work here. What kind of operation are they running? I will have to go back to my old Timmies (store 66 I was told) on King and wentworth. Perhaps advise the cannon location that when you repeatedly charge a customer for something you can even correctly give them at least a refund or gift card or APOLOGY would be suggested.
if you want to follow up you can contact me [protected]@mta.ca
Haley Regan

Every time I come to the St. Paul Tim Hortons I ask for a xl French vanilla and always it is only filled a bit more then half. I always have to ask to fill up so of course the days I'm in a rush I don't and I get half of what I paid for. They need to learn to check the ones with the foam. I work at a restaurant and I know I don't serve half a cup of pop cuz when I poured it it was foamy. No I wait and let the foam go down then I fill their cup. I would love the same courtesy.

I visited the Bridge st. Tim Hortons in Belleville Ontario, at 10:30am. I asked for a bacon breakfast wrap and was served a disgusting product. The wrap was full of chipotle and there was no bacon. The woman working at the sand which station never changed her gloves as she had just previously picked up a warming tray that had hit the ground before proceeding to grab my wrap off of the grill. I would like some form of compensation for this terrible experience.

I was walking in about to get a coffee. The employee decided to let me know they were closing in 5 minutes. So i stated thats okay. He thought i had an attitude so in return he said "okay with your [censored] attitude." After he then persisted to cuss at me while I was walking out. I also stated it was a business and he should act professional... But he continued to cuss and make jokes as his friends and other employees stood around. I felt completely violated and angry. I honestly will never return to that Tim Hortins ever again.

20 Great Lakes, Brampton inside Metro
As I got to the end of my large coffee I opened the lid to get the last drop! I discovered a long black hair attached to the inside of the cup ! I was sick to my stomach! I have trouble swallowing as it is, I don't need to be swallowing a hair as I drink a coffee !
There should not be a hair in my coffee !
Do the workers not look in side the cup before they pour the coffee in ?!?!?!?

I went to a Tim Hortons on Warden ave and Bertrand ave and I noticed a few flies in the dessert display. I told the lady taking my order but she completely ignored it. This is a serious health concern because as seen in the pictures the flies/mosquitos were sitting on the donut and the croissant. I hope this complaint leads to some kind of resolution so customers do not have to face such things

There is a girl that works nights at Barrington Passage Nove Scotia Canada Tim Hortons her name is Jade Newell. She has a bad body odor, and shes very ignorant to me as a customer, there was a fingernail in my friends ice cap from her chewing her nails, and cheese in my other friends ice cap because she was working on sandwich bar and made my friends ice cap without changing her gloves. Her presentation of her uniform is disgusting, please do something or you will lose me and a few others as customers.

Thank you

On the roll up the rim promo I won a $50.00 Tim card.

I was out of town I just got back and was told that what I won was no longer valid.

This is a scam Tim Horton is a company that does not care about there customers, to them its just money.

The way they treat there customers is the way they treat there staff.

There staff and customer make there business.

Tim horton needs to learn how to treat there customers and staff.

I think its time that people change there coffee company and tim horton can join the other company's that have closed down there business.

Stopped at Tim Hortons on Sunday, April 22 at 5:15 PM. Sign outside advertised two breakfast sandwiches for 4.00. I observed the menu on the sign. It stated that breakfast was served all day. I ordered the sandwiches that were on sale and was informed that they stopped serving breakfast at 5:00. I pointed out that the sign says ALL DAY. The employee apologized and said that he was only doing what he was told.

I am @ Timmy's every day for years. I have colon cancer and am quite sick. Today, for once, my disability cheque doesn't arrive 'till tomorrow. So, I went to Tim Horton's @ Surrey Central, BC. I really begged them for one coffee which I pay for the very next day. I spend around one thousand $ a year there. They just booted me out the door! Thanks for your attitude to cancer patients, you people are the lowest type of human beings. I'm telling BC Cancer Society how I was treated by your vicious Staff.

4/24/2018
Oakville, corner of Great Lake Blvd and Superior Court - 7:15 am - 7:25 am.
Overall service at this location has declined over the past 12 months . The walk in patrons at this location work in the area (there are 5 major finance companies that visit this one location) in addition, commuters on their way on to the ramp at QEW & Burloak.
Walk-in patrons are serviced LAST . They are not a priority . I commute to work on a bicycle and walk. I entered this location (as usual) at 7:15 am . There were two patrons in front of me . After 6 minutes the man in the front of the line was serviced. At which time I started to count the cars that were serviced thru the drive thru. Total cars 14 cars. The gentleman in front of walked out without being served . The gentleman behind finally walked out with being served . After a total of 21 cars served thru the drive-thru and 11 minutes I finally was acknowledged by the one person at the front and served. She gave me my coffee for free. Embarrassed by the long wait. She is not responsible for no show staff, etc ., however this is not the first time walk-in patrons are last priority. I would understand if the other staff standing idle around the drive-thru were running busy but they were not . In fact one young worker was singing and having a conversation with the two other staff . The one lady at the front counter yelled to the back someone please come help me up front .. at this point the line up is out the door yet the drive-thru patrons were serviced before us . I am not willing to speak to a customer service rep from your head office. Assign someone from head office to stay in this location for a week or two. Assess and implement a strategy that puts the walk-in patrons in line with the rest of the patrons at this location. To witness 22 cars served before walk in patrons is inexcusable ! To leave ONE staff on the floor and have 6 at the drive-thru window is poor management . To do nothing about this complaint is almost an expectation as this has been ongoing and I am not the only person in our office who has filed a complaint with head office. As for Mobile Pick up I will not address that issue in this complaint. If there was a MacDonald's near by, Tim Horton's would take this complaint seriously . I 've already written MacDonald's and implored the look into a restaurant near our court of businesses.

Anonymous

Since the purchase by restaurant Brands International, the food Tim Hortons serves is just getting worse. Why should i go there when they serve the same wrap McDonald serves. And what about there not supposed to be french fries. The good thing about Tim Hortons was the healthy base left by good person. Now that it's owned by a fast food compagnie it's not worth going anymore. I'm very sad that it is a bad investment and a bad choice healty wise. There is enough fast food in canada that we don't need a new one. We need good food for canadian owned by canadian. In a few years when restaurant Brands sells it it will have been a bad experience for this once great canadian company.

I was at sherway garden with my family and we decided to get coffees.
I went to line up at tim hortons around 1.15pm on monday april 23' 2018.
At this time there were three people in front of us and there was no one else behind us. Your employee saw us lining up and also noticed we were confused with the line up. She didnot day anything.
The lines were very confusing. One line for mobile online and one line for other customers.
Everyone was lining us at the on line order as there was one cashier right there.
All of a sudden there was one customer came behind us
Your employee decided to take the customer behind us.
I told her that I was here first. She told me to read the signs.
I asked her what was the problem. I was here first and she saw us.
She said I cut in the line. She lied. She lied straight face in front of her manager.
I asked the manager if she saw me waiting before and she confirmed yes. I asked your employee again why would she said that and she did not say anything else.
I told this employee that she had camera behind her and that she could check the camera.
Why in the world would I have to explain myself to her? I was there first and she saw me. She should serve me. She was being difficult and she lied.
When my brother heard she lied about us cutting in the line. He told her to shut up. She got angry. If you don't want to get angry then do not lie.
She proceed to tell the customer behind me to come to the cashier.
She tried to embarrass us. This is totally unacceptable.
She wanted to humiliate us in front others. Why would she want to do that? We were there first and we had the right to receive the service.
This employee needs to learn some common sense about customer service.
This is totally unacceptable from your employee's behavior.
This is your company's responsibility to specify the lines.
This is the mall setting there will be many people and you should know to help customers.
I was there at 1.07pm. Please check your camera and see what happened.
I demand an answer for this.
If your company is too arrogant to deny customers like myself then it's a pity for your company. Look through your camera and understand the situation.
I have pictures of your employee.
If you need I will email that pictures for you.