TigerDirec.com / OnRebate.com / Rebate rip-offs!
The $50.00 is no longer the point; the point is that while numerous companies may benefit from the reality that many advertised rebates never reach the customer, few companies are as adept at insuring that customers never receive a rebate as TigerDirect.com and its sister company, OnRebate.com. The two companies (both are owned and operated by Systemax, Inc.) employ practices that are purposeful and gouged to deny customers promised rebate checks and, if we agree that fraud can be defined as ‘gain through deception’, their practices are certainly fraudulent in nature. The strategy employed by TigerDirect and OnRebate is simple; merely confuse, delay, then deny the rebate, demand additional paperwork or copies of documentation, approve the rebate claim if the customer is really persistent and then delay some more until the customer becomes totally frustrated and decides that the dollar value of the rebate is not worth the effort to further pursue the issue. My claim has been rejected, approved and then rejected again citing reasons that have no basis in fact; delays and a lack of responses to inquiries have been the norm and assurances have been meaningless. Contact the SE Florida Better Business Bureau and the Florida Department of Agriculture and Consumer Services to register complaints.